The Sales Guy Kieran ay Vertu Ford Morpeth was brilliant and very knowledgeable, he really knew has stuff. very efficient and not pushy well done. Love the car thank you
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See what reviewers are saying
The whole of the staff at Vertu Ford in Morpeth are very customer friendly, knowledgeable and courteous. I have always received helpful information about the right car for me.
Company replied
Costumer service was amazing. Lewis made the process seamless👍🏿. If you're thinking about buying your next car, think BYD Morpeth.
Company replied
This is the third car that I have purchased from here and the reason I always choose this place is because of the friendly atmosphere and the expertise of the staff. They are very knowledgeable. They... See more
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Company details
About Vertu Motors - BYD Morpeth
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Coopies Lane, NE61 6JN, Morpeth, Northumberland, United Kingdom
- 0330 108 9618
4.8
Excellent
61 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Vertu Morpeth - No hard sale
Corey helped me find a wonderful motor which meets my needs. No hard sales push. He took the time to explain fully explain all my options clearly. Extremely happy with my new car.
March 11, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi there,
Thank you for taking the time to leave this fantastic 5‑star review. We’re really pleased to hear that Corey helped you find the perfect car to suit your needs. It’s great to know there was no hard sales push and that he took the time to clearly explain all your options — that’s exactly the experience we aim to provide.
We’re delighted that you’re extremely happy with your new car.
Thank you again for your feedback.
Kind regards,
Liza.
First time visiting this dealership
First time visiting this dealership, the staff were so knowledgable and super friendly, both Adam and James were so helpful. all the way through the process James couldn’t have done more to support us in understanding what we needed to know about the new car, the process was so quick, it was effortless on our part as they made it so easy for us by navigating through the requirements, really delighted with the service, we would certainly recommend anyone expecting a high level of customer service to go here.
March 7, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi Debbie,
Thank you so much for your fantastic 5-star review. We’re delighted to hear that your first visit to BYD Morpeth was such a positive one. It’s wonderful to know that you found the team knowledgeable, friendly, and supportive throughout your experience.
Adam and James will be thrilled to hear your kind words. We’re especially pleased that James was able to guide you through everything you needed to know about your new car and make the whole process feel effortless. Providing a smooth and stress-free experience is exactly what we aim for, so it’s great to hear this came across so clearly.
We truly appreciate your recommendation and are delighted that you’re happy with the service you received. Enjoy your new car, and please don’t hesitate to reach out if there’s anything more we can help with.
Kind regards,
Liza
Vertu Honda Morpeth - second Jazz
My buying experience with Vertu Honda Morpeth was great every step of the way. It's my second Jazz from there and the service throughout both journeys was easy. The sales staff were knowledgeable and thought of my needs at all times. Easy going and attentive throughout. Even having regular servicing of my cars there is a nice experience.
March 6, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for your wonderful review. We're delighted to hear that your experience with Vertu Honda Morpeth has been consistently positive, both with your new Jazz and your previous one. It’s great to know the team made the whole process easy, with knowledgeable sales staff who focused on your needs and provided attentive, easy‑going service throughout.
We’re also pleased that your regular servicing visits continue to be a nice experience. Thank you for your loyalty and for taking the time to share your feedback.
Kind regards,
Matthew
Was a very easy experience from start…
Was a very easy experience from start to finish, highly reccomend this garage
February 23, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for your feedback. We're delighted to hear that your experience was smooth and straightforward from start to finish. We really appreciate your recommendation.
Kind regards,
Matthew
Really good service from Lewis at BYD…
Really good service from Lewis at BYD Morpeth. Great information upfront about the BYD collection, including the car I bought BYD Sealion 7 AWD. Not pushing to sell the cars just there to give the correct information for us. Two cars bought in the same day, a seal and a sealion 7 AWD. Thanks Lewis.
March 3, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for your wonderful review. We’re delighted to hear that Lewis provided such clear and helpful information about the BYD range and supported you without any pressure. It’s fantastic that you chose not just one, but two cars — the BYD Seal and the Sealion 7 AWD — all in the same day!
We truly appreciate your kind words and your confidence in us. Enjoy your new vehicles!
Kind regards,
Keith
Excellent service
February 27, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi Jacky,
Thank you so much for your excellent 5‑star review! We’re delighted to hear that you received excellent service from the team at Vertu BYD Morpeth. Your feedback is greatly appreciated.
Kind regards,
Liza
This is the third Ford Puma we have…
This is the third Ford Puma we have purchased from Ford Morpeth and I can say the service has been excellent. The salesman (Kieran) was very helpful and did an excellent handover, the whole experience was first rate from purchase to handover.
February 17, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi A. Chilvers,
Thank you so much for your fantastic 5‑star review. We’re delighted to hear that this is your third Ford Puma purchase from us and that you continue to receive excellent service each time.
It’s great to know that Kieran was particularly helpful and delivered an excellent handover experience. Ensuring a smooth and first‑rate process from purchase to collection is something we take great pride in, so your feedback really means a lot to the whole team.
We truly appreciate your loyalty and look forward to welcoming you again in the future.
Kind regards,
Liza
World Class Service
Professional, knowledgeable, supportive, friendly and an overall world class service.
February 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi Farrah,
Thank you for the wonderful 5‑star review. It’s great to hear you received such professional, knowledgeable and friendly support — truly world‑class service. The team will be delighted with your feedback.
Kind regards,
Kerry
New EV Car Purchase
Great service from test drive to ordering the new car to collecting it. Kept upto date with progress via emails and phone calls.Advised of EV charger procedure and arrangements. All aspects of the deal handled by Vertu from buying my old car and settling the finance to handing over the new car with explanation of controls and what to expect from an EV. Vertu staff member (Manu) who handled my deal was first class.Very helpful and easy to deal with . Always in touch when there was any news or developments with the car I ordered . All in all a no hassle , easy , friendly experience.
February 27, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi Geoffrey,
Thank you for the updated 5‑star review. It’s great to hear everything went smoothly from test drive to collection, with clear updates, support on the EV charger setup, and all the paperwork handled for you. Your kind words about Manu are especially appreciated — his first‑class, friendly approach really shines through in your feedback.
Kind regards,
Kerry
Excellent customer service
Buying from Veru Morpeth was a very positive experience. I felt really valued as a customer.
February 18, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for your lovely feedback! We’re delighted to hear that buying from Vertu Morpeth was such a positive experience and that you felt truly valued as a customer. We really appreciate you taking the time to share this.
Kind regards,
Keith
Well mannered salesman
Well mannered salesman, clean and tidy showroom, friendly, very helpful, knowledgeable, lack of customer parking
February 19, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for your feedback. We're pleased to hear you found our team well‑mannered, friendly, and knowledgeable, and that you enjoyed our clean showroom. We appreciate your comment about parking and will take this on board.
Kind regards, Keith
10 out of 10 paul was lovely and sorted…
10 out of 10 paul was lovely and sorted out the right car for me and explained everything and when i collected it he showed me everything and said if any issues to call or pop back in
February 20, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Good afternoon Nicola,
Thank you for your lovely review. I’m really pleased to hear that Paul took such good care of you — helping you find the right car, explaining everything clearly, and taking the time to show you all the features when you collected it. It’s great to know you left feeling confident and supported, with the reassurance that you can pop back or call if you need anything.
Kind regards,
Dean
Reply from Vertu Motors - BYD Morpeth
Good morning Mandy,
Thank you for your review. I’m really pleased to hear that you received very good service and found the team helpful during your visit.
Kind regards,
Dean
The service was outstanding and my new…
The service was outstanding and my new car meets mt expectations, Michael explained all the equ ipment
February 16, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi Christine,
Thank you for leaving this review. We are so pleased to hear that you received outstanding service and that your new car meets your expectations. It is great to know that Michael took the time to explain all the equipment clearly for you.
Your feedback is very much appreciated.
Kind regards,
Danielle
Brilliant
Brilliant, efficient service. We were kept updated and Vertu Motors worked with our car finance company to make our experience seamless. I would highly recommend them.
February 10, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Hi there,
Thank you for your brilliant feedback. We're delighted to hear you received efficient service and were kept updated throughout. It’s great to know our team worked smoothly with your finance company to make the whole process seamless for you. We really appreciate your recommendation.
Kind regards
Dawn
Excellent Sales Staff
The Sales staff (particularly Manu) were excellent, friendly and not too pushy. This made the experience of buying a car much better than usual. Will definitely get my next car from Vertu Morpeth.
January 26, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
A very easy experience moving from one…
A very easy experience moving from one car to the other.
Chris my handler was very good in being helpful and easy to deal with.
January 31, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Chris and the team. We hope to see you again soon. Happy motoring, Chloe
Excellent vertumotors
Great experience with the company and Chris was fantastic.
February 1, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Good morning, Monday.
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
My experience of buying a new car.
Vertu Ford, Morpeth have pleasant, friendly staff, who found me the car I was looking for and made it available within a week.
January 14, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
First Class Customer Service
From the moment I walked into the showroom to when I drove away my 'new to me' car, the customer service from Andrew Davis was second to none. I felt the whole Morpeth team were interested in me not only as a potential customer but as a person in my own right. Thank you Honda Morpeth and thoroughly recommend.
January 7, 2026
Unprompted review
Reply from Vertu Motors - BYD Morpeth
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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