Danielle Bates went above and beyond to help us purchase and have our car new delivered. We have used Vertu before and will continue to use them in the future. Excellent service thank you.
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Location
Switch locationNicholson Way, Off Wellington Way, DE14 2AW Burton upon Trent, Staffordshire, GB
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See what reviewers are saying
Incredible service from Tom at the burton branch, could not do more for us and make the whole experience a breeze.
Company replied
Very good experience with sales team on quickly moving forward and even agreeing on tighter schedule to make my new car ready for pick up. Professional. BUT, the car had some noticeable scratches (giv... See more
Company replied
Tom is a fantastic representative. Vertu Motors has a star in Tom M. Our sales experience was top-notch. We were kept informed at all stages in our purchase. We live far enough away from Burton we... See more
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Company details
About Vertu Motors - Citroen Burton Service Centre
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Nicholson Way, Off Wellington Way, DE14 2AW, Burton upon Trent, Staffordshire, United Kingdom
- 0330 108 5855
4.7
Excellent
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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New car purchase
I bought my car online and Danielle dealt with it from start to finish making it a pleasant experience
April 24, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi David
Thank you for your lovely feedback. We're delighted to hear that buying your car online was such a pleasant experience and that Danielle looked after everything from start to finish. It’s great to know she made the whole process smooth and stress‑free for you.
Kind regards
Dawn
A unexpected car purchase 3 weeks before my wedding!
From my first phone call to Danielle at Vertu Burton I was made to feel a valued customer. She was very knowledgable about the car I was interested in and even sent a comprehensive video of the car both inside and out with a full explanation of what was included.
We went on a good length test drive and didn’t once feel under any pressure to buy (which was really nice)
Delivery was a nice bonus and Danielle took time to explain the sat nav, radio, etc.
All in all a very pleasurable car buying experience.
Thank you Danielle
April 15, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you for taking the time to share your experience with us. We’re delighted to hear that Danielle made you feel like a valued customer from your very first call and provided such clear, knowledgeable support throughout the process. It’s great to know you appreciated the detailed video, pressure‑free test drive, and thorough handover on delivery. Your kind feedback will be shared with Danielle, and we’re very pleased that your car‑buying experience at Vertu Burton was such an enjoyable one.
Kind regards,
Matthew
Thomas at vertu was superb
Thomas at vertu was superb got what we wanted after being promised by 6 other dealers to no avail. From start to finish was a week and communication was on point. Thank you and the car is perfect.
April 18, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Dear D Mccauley,
Thank you for taking the time to share your feedback. We’re delighted to hear that Thomas was able to deliver exactly what you were looking for after your experience with other dealerships.
It’s great to know that the process was completed so quickly and that communication was clear and consistent throughout. Your kind comments about the service and the vehicle being perfect are very much appreciated and will be shared with Thomas and the team.
Thank you again for choosing Citroën Burton, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Good experience
One of the best experience of buying a car I've ever had.with great service from Danielle who talked me through buying the car of my choice with no pressure very knowledgeable. Very happy customer thank you Danielle and all the team at Citroen Burton .
April 14, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi there,
Thank you for the lovely review. It’s fantastic to hear this was one of the best car‑buying experiences you’ve had.
Danielle will be so pleased with your comments — her friendly, knowledgeable, no‑pressure approach really shines through. Great to hear the whole Citroën Burton team helped make the process so smooth as well.
Very happy you’re a happy customer.
Kind regards,
Kerry
I picked up my new car
I picked up my new car, yesterday. From start to completion, Danielle was brilliant and extremely helpful. I would highly recommend Vertu Ciroen, all the staff are lovely, friendly, and very helpful.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi there,
Thank you for the lovely 5‑star review. It’s great to hear how smooth the whole process was and that you picked up your new car feeling so well looked after.
Danielle will be delighted with your comments — her helpful, friendly approach really shines through. Wonderful to hear the rest of the Vertu Citroën team made such a positive impression too.
Kind regards,
Kerry
Very good experience with sales team on…
Very good experience with sales team on quickly moving forward and even agreeing on tighter schedule to make my new car ready for pick up. Professional. BUT, the car had some noticeable scratches (given it's brand new and in Black paint finish) it was really pronounced. It should've been taken care of before hand or handled much more carefully although they quickly polished the surface, and cleared some of them. It got much better yet some stayed. All in all I would recommend Vertu. Thank you.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi there,
Thank you for sharing your feedback. It’s great to hear the sales team moved quickly for you and worked to meet a tighter collection schedule — that professionalism really matters.
I’m sorry the car wasn’t presented quite as perfectly as expected on the day. I’m glad the team were able to improve things for you straight away, and your comments will be passed on to help strengthen our preparation standards.
Thank you again for your honesty and for still recommending Vertu — it’s genuinely appreciated.
Kind regards,
Kerry
Top class service.
Great choice of cars, friendly people and the service was very personal, Tom was a great help and lovely guy!
March 17, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you for your lovely review. We’re delighted to hear that you enjoyed the great choice of cars and felt well looked after throughout your visit. It’s wonderful to know that Tom was such a great help — we’ll be sure to pass on your kind words.
If you need anything further, we’re always here to assist.
Kind regards,
Matthew
Was a very easy process and polite…
Was a very easy process and polite staff. Met every demand we had for the vehicle and delivered it in a speedy fashion. Would recommend
March 18, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you, Mathew, for taking the time to leave this excellent 5‑star review.
We’re delighted to hear that your experience at Citroën Burton was so smooth and straightforward. It’s great to know the team were polite, attentive, and able to meet all your requirements for the vehicle — and that everything was delivered quickly and efficiently. Your recommendation is truly appreciated.
If there’s anything more we can support you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Great service from Rachel from Burton
Great service from Rachel from Burton, would certainly recommend.
March 16, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi Ian,
Thank you for taking the time to leave this excellent 5‑star review. We’re really pleased to hear that you received great service from Rachel at Citroën Burton. Your recommendation means a lot to the team, and we’ll be sure to pass on your kind feedback to her.
We truly appreciate your support.
Kind regards,
Liza.
Very good service
Very good service, efficient and followed through on all actions required.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Good afternoon Brian,
Thank you for your review. I’m really pleased to hear that you received efficient service and that everything was followed through as expected. It’s great to know the team delivered a smooth experience for you.
Kind regards,
Dean
Reply from Vertu Motors - Citroen Burton Service Centre
Hi Lisa,
Thank you so much for taking the time to leave us a 5‑star review. We're really pleased we could get everything sorted with your car and that you had a positive experience with the team.
Your feedback is truly appreciated!
Kind regards,
Liza
Absolutely shocking garage
Absolutely shocking garage. Received a letter in the post about a recall on my Citroen C5 Aircross. Owned for about 18 months. Booked it in online, dropped off, was advised to collect at end of day. Received a call at 5:15 pm to ask me when i was going to collect. Drove over, car not ready for collection, hadnt yet been ‘looked at’ despite dropping off at 8:30 am
Was sent a video the following day of my car on ramps telling me £1,700 worth of repairs needed. Urgent, could cause all sorts of damage if not repaired. Could do it quick if paid. I asked about recall completed, no cant do it dont have part. The recall issue could have caused the problem that needed repairing but couldnt fix it as they didnt have the part. But could do my repair if i paid? No warning lights on dash. Advised ok to drive. Told they would call me when part available. I’ve rang the garage 44 times in the last 3 months. Returned my call 0 times. Shocking stay away.
December 1, 2025
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Good Morning Marie,
Thank you for your feedback. Can you contact me directly on martin.maw@vertumotors and I will investigate the matter for you.
Kind Regards
Martin Maw
Branch Manager
Tom in sales was excellent and very…
Tom in sales was excellent and very helpful, he made the process of getting our new car enjoyable and easy. Thanks Tom.
February 16, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi Alex,
Thank you for leaving this review. We are so pleased to hear that Tom was excellent and very helpful throughout the process. It is great to know he made getting your new car enjoyable and easy.
Your feedback is very much appreciated.
Kind regards,
Danielle
We bought my son’s first car from Vertu…
We bought my son’s first car from Vertu in Burton on Trent. Rachel was absolutely fantastic, and the whole experience from start to finish was brilliant. We will be back when my youngest turns 17!!
February 6, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you for the lovely review. We’re delighted to hear your son’s first car-buying experience was brilliant and that Rachel looked after you so well. We truly appreciate your kind words and look forward to welcoming you back when your youngest turns 17!
Kind regards, Keith
We had an excellent experience
We had an excellent experience, friendly professionals staff, new car ready with no waiting around, I would recommend them.
January 31, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you for taking the time to share your experience. I’m delighted to hear that you found the team friendly and professional, and that everything was prepared for you without any waiting around. It’s wonderful to know you’d recommend us, and your feedback is truly appreciated.
Kind regards,
Matthew
5* Service from Citroen Burton-on-Trent
Absolutely amazing service. Rachael at Citroen Burton-on-Trent was so helpful and honest. Given I was over 200 miles away she did everything she could to answer the questions I had honestly. Loved the video she sent. Picked up my car yesterday and love it, exactly what I wanted. Thank You.
January 20, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Rachael was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
The salesman Tom was very helpful and…
The salesman Tom was very helpful and explained everything fully
January 16, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Hi Helen. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Danielle was great
Danielle was great at answering all my questions and making sure I was happy with everything and took her time in explaining everything and even after I went to pick up the car she came and sat inside with me to tell me what every button was.
January 14, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
I leased a brand new ec3 citroen which …
I leased a brand new ec3 citroen which was not the car i wanted,, they couldn't get the one i wanted,, and had to take it back to the showroom 5 days in a row with issues, they kept it for 5 hours to supposedly fix the issues, and they didn't, its booked in again, and I've only had it for 2 weeks , to be fair, being a libra, I feel I must say that the team at vertu burton, having had the car back twice, have done their very best to resolve issues with the car, but I really do not think anyone should have issues like i had with a brand new car, I think poor manufacturing comes into consideration, I mean what car production company would incorporate a pre heating option via an app,( which might sound nice in cold weather ,and indeed would be a comforting thought) only to have the car draw in cold air when you get in and drive it. Beggers belief that does, my wife has named the car Christine, because it can or rather could, " they have fixed it now", turn its own lights on and leave them on all night whilst parked on the drive,,
December 30, 2025
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I am unable to locate your details on our system. Can you please contact me directly on Martin.Maw@vertumotors.com so we can look into this for you? Kind regards, Martin Maw – General Manager.
Rachel and the team at Burton Vertu…
Rachel and the team at Burton Vertu made the whole process simple and seem less, they made buying a new car a great experience.
Thanks Rachel!
January 8, 2026
Unprompted review
Reply from Vertu Motors - Citroen Burton Service Centre
Thank you so much for your kind words! We are so happy to hear that Rachel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
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