Vertu Motors - Citroen Burton Service Centre Reviews 

Rachel and the team at Burton Vertu made the whole process simple and seem less, they made buying a new car a great experience.
Thanks Rachel!

Danielle Bates was excellent.
We went to look for a c3 aircross hybrid or full electric. She arranged a test drive in a full electric. We decided on a hybrid. We looked at one which on site and avaliable. We decided to buy this one. Danielle went through the sales process. We were very happy to buy the one which was avaliable for collection the following day. Danielle was excellent through the process. A lovely lady doing an excellent job. If we were to buy another car we will definitely return to the Burton dealership.

As a returning customer how great it was to be remembered by everyone when trading in my current car for new - nothing was too much trouble, every question was answered clearly and now I have another great product. Martin the Branch Manager will always go that extra mile as does Rachel and Tom. 100% Thank you to all of you..... " Didn't they do well"

Awesome … very helpful Danielle who we dealt with couldn’t help us enough highly recommended

Great service

Great friendly staff

Start to finish process with Thomas at Burton On Trent was fabulous and hassle free.
Needs were met and adjusted to suit

Danielle was so helpful and reassuring throughout the whole process of buying my new car- i cant thank her enough!

Always great service. Staff are excellent, purchased my last two vehicles at Citroen Burton. Very happy 😊

BEWARE! Honestly if I could give them 0 stars I would! We saw a car online that looked perfect for what I was looking for, all the reviews for burton looked good so we booked a test drive to see it. Liked the look of the car but it wasn't presented well at all, was dirty which looks like it was to hide the scratches as we now know and one of the daytime running lights had 3 different colours on it so was on its way out - was told this wasn't a problem it'd be sorted. Took it on a test drive, first thing we're told is "good job you reserved this, someone came to view it this morning" - fear of loss - the oldest sales trick in the book said in the MOST unbelievable way. Anyway the car drives nice, im interested in buying it, 2 of us ask about the service history, first surprise we have is £620 car tax, I now understand this is standard practice for a car over £40k from new but it wasn't advertised as that and wasn't explained. Was also told as its a 71 plate it'd be for one year, the manager comes over and says this is only for 2 years, I said its 1 isn't it? He stutters and says yeah yeah its 1, now turns out it was 2!! Then have car finance shoved at us for about an hour, not interested in finance, got a loan sorted still have it shoved back about finance. Wont move on price unless its financed. We'd had a decent drive to come and look at this car and were shattered so agree when payment will be made and when we can pick the car up. Also had a few marks on that I was told would be sorted. Fast forward to the drive home we realise we didnt discuss the service history, I call up to ask the girl I was dealing with about it i get told yeah we've serviced it, no has it a service history, yeah we've stamped it its serviced, no has it a service history? Er well no it hasn't. Straight away alarm bells start ringing that this cars done 35000 miles with no service history. Have the manager call to say theres no service history but its been checked over and is ok. I do some research and apparently all the service history for this is online, I then ask the question again as I really liked the car but they'd checked this out and still no service history but they'll send me a detailed video of the checks. Fair enough, I watch the video, theres a lovely great mark on the bottom of one of the doors that must have been done since Saturday as I didnt notice it, also noticed the lights not been changed. I query this and get told they won't change it as its deemed as "working" as its lit up, no one was bothering to tell me this though until queried. Told them im not interested anymore, absolute clowns who are just after hitting their end of month target to get their commission. Apparently the service managers friend (or relative) is interested so good luck to them on buying the car (although again it was just the fear of loss)! There's plenty of better smaller dealers out there and maybe vertu is good but stay away from the citroen one, haven't a clue what they're doing and couldn't care less about the customer! Hats off to whoever takes this car on.

Fantastic and friendly service from the moment we walked on to the forecourt. Our sales person, Danielle, was absolutely amazing and very friendly, even accommodating us when we needed to change the collection date at the last moment.
She made the whole experience of buying a car very relaxed and pleasant.

Excellent service from our initial enquiry through to a test drive and ultimate purchase of a vehicle. Thomas was courteous, knowledgeable and very approachable.
I wouldn’t hesitate to recommend the dealership and would purchase another vehicle from them.

Sales team made us fell at ease
And also looked after us

Citron virtu in Burton have always gone up and beyond to help look for a nice used car. Danielle is so lovely and helpful in every way, keeping us informed every step of the way from finding a suitable car to buying it. Once everything was sorted she explains everything about the car and helped to set it up to my specifications. We have been going to citron for about 9 years now and will continue to go for our future cars because of the care we receive from everyone specially Danielle. Thank you once again for all your hard work

As a returning client to Vertu motors I have to say the service the team offers goes from strength to strength.

Excellent customer interaction with Rachel, nothing was too much trouble.

The excellent level of service starts at the top with the Branch Manager Martin Maw.

Martin and his team are the reason as an individual and a family we return time and time again to Vertu Motors.

Really great service from start to finish

I own a Citroën C5 Aircross, and from December 2024 to Feb 2025 my car was with Bristol Street to fix an error I had with the cruise control and adaptive cruise control.

I went to my local Citroën main dealer expecting a professional service and prompt fix given they are suppose to be the 'experts'. Instead, I endured months of wasted time and money.

I paid for repeated diagnostics and even a so-called fix, but the problem was never resolved.

I was even quoted £962 for a new radar unit, when I asked what would happen if it didn’t fix the issue, they said they’d keep working on it, at my expense, and wouldn’t reinstall my old radar if the new one didn’t work.

I decided to get a second hand one because I didn't want to pay for something that may or may not work. I took my car back for the radar unit to be programmed, calibrated, initialised etc only for the same error to return.

It was at this point I stopped using them and went to Bridge Garage at Swadlincote who needed it in for diagnosis and then another session pencilled in to fix and guess what a local garage fixed this NOT a main dealer. One concern raise by Bridge Garage was that someone at Bristol Street must have 'butchered' the screws on the radar unit because they were unusable and further screws had to be sourced (this was achieved by buying yet another unit - thanks Bristol Street NOT)

The irony? Buy a new unit and having it fitted at Bristol Street Burton would never have worked, Why? because they do not have the ADAS calibration equipment needed to install and calibrate it properly. I know this because I provided them with the documentation showing the steps to fix the issue, documentation I obtained through Bridge Garage in Swadlincote.

In emails, Bristol Street have confirmed that they do not have ADAS equipment.

If you can’t do the job, don’t take it on and keep charging the customer.

To make matters worse, I've left numerous messages for the new Service Manager — never received a call back. The person on the Service Desk never replied to my last email.

This is disgraceful customer service. It was months of stress and wasted money all because a main dealer took on work they were never equipped to complete.

I will never use this company again, and I suspect they’re happy about that too.

Brilliant service from Daniella in the sales team who located just the car for me and within 4 days completed the entire journey including part ex process on previous car. Thank you so much