⭐⭐⭐⭐⭐ Outstanding, pressure-free service from Andrew! We recently took our Cupra Formentor in for a service and ended up looking around the showroom. Andrew approached us warmly, offered... See more
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Very easy to deal with and love the cars 🚗 all the staff were very friendly and helpful answered all the questions we had and knew all about the cars infotainment system patently went through it wit... See more
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From walking through the doors at Vertu Motors to leaving with our gorgeous car was excellent customer service. Nothing was to much to ask, Joe Miller went above and beyond for us. Joe even said if we... See more
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The staff we had communication with were good, friendly and resourceful. There is a LOT of bumph and paperwork to be covered with the finance issues, which takes a lot of patience - on both sides. E... See more
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Company details
About Vertu Motors - CUPRA Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Locomotive Way, Pride Park, DE24 8PU, Derby, Derbyshire, United Kingdom
- 0330 108 8131
4.7
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I am extremely disappointed with my…
I am extremely disappointed with my experience at this dealership.
Shortly after driving away in my newly purchased car, I discovered a chip in the passenger-side window. This should have been identified during the dealership’s inspection and preparation process before the vehicle was handed over. Finding a defect like this immediately after purchase completely undermined my confidence in the quality checks carried out on the vehicle.
What made the situation even worse was the attitude of the manager. Rather than taking responsibility and resolving the issue straight away, I was initially met with resistance and a reluctance to replace the damaged window. As a customer who had just spent a significant amount of money on a vehicle, I found this response both disappointing and unprofessional. It should not have taken persistence on my part to have what I believe was a reasonable issue addressed.
Although the dealership has now agreed to replace the window, that does not change the stress, inconvenience and loss of confidence this experience has caused. A customer should not have to argue for a fault that should never have been present on a car being sold in the first place.
Good customer service is about taking ownership of problems and treating customers fairly from the outset. Unfortunately, that was not my experience here, and because of the poor handling of the situation and the manager’s attitude, I would not feel confident recommending this dealership to others!
I also can’t stress strongly enough that anyone buying a car from this dealership should check the vehicle’s history carefully. The car I purchased had an MOT on 25 June that recorded a chipped passenger-side window and spongy disc brakes. However, the MOT certificate presented to me, carried out just 17 days later, did not mention either issue.
What concerns me most is that the chip was still in the passenger-side window when I purchased the car, and the dealership has since agreed to replace it. Seeing a defect recorded on an earlier MOT, omitted from a later one, and then finding that the defect was still present when the car was sold has seriously damaged my confidence in the dealership’s inspection and preparation standards.
July 10, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We will be in touch to discuss this. Kind regards
Mark Dethick
General Manager
EXCELLENT CUSTOMER SERVICE
⭐⭐⭐⭐⭐ Outstanding, pressure-free service from Andrew!
We recently took our Cupra Formentor in for a service and ended up looking around the showroom. Andrew approached us warmly, offered help, and then let us browse in peace—no pushy sales tactics whatsoever.
My wife fell in love with the Cupra Tavascan, so Andrew walked us through our part-exchange options and helped us secure a great deal on a 9-month-old model. He set up a test drive straight away, and we bought the car the same day.
My wife and I have bought 28 cars over 33 years, so we know good customer service when we see it (and we've walked out of dealerships before when sales reps ignored my wife!). Andrew was professional, inclusive, and brilliant at his job.
He’s a true credit to the dealership and we wouldn't hesitate to recommend him to friends and family.
— Stephen Paintain
Andrew Lawrence
June 10, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Stephen,
Thank you for taking the time to leave such an incredible 5-star review. We’re absolutely delighted to hear about your experience with Andrew and the team at CUPRA Derby.
It’s fantastic to know that Andrew provided a warm, welcoming, and completely pressure-free experience from the moment you arrived. We firmly believe customers should be able to browse comfortably and make decisions at their own pace, so it’s wonderful to hear that Andrew struck exactly the right balance.
We’re thrilled that your wife found the perfect CUPRA Tavascan and that Andrew was able to guide you through the part-exchange process, arrange a test drive, and secure a great deal on the vehicle. It sounds like everything came together perfectly.
Your comments are especially meaningful given your extensive car-buying experience over the years. To hear that Andrew stood out for his professionalism, inclusivity, and customer-focused approach is fantastic recognition of the service he provides. We’re particularly pleased to hear that both you and your wife felt equally valued throughout the process.
Thank you for your recommendation and for recognising Andrew as a true credit to the dealership. We’ll be sure to share your wonderful feedback with him and the wider team at CUPRA Derby.
We hope your wife enjoys every mile in her new Tavascan, and we look forward to welcoming you both back in the future.
Kind regards,
Liza.
Lovely helpful staff highly recommend
Lovely helpful staff highly recommend
July 25, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your kind review.
We are delighted to hear that you found our team helpful and would highly recommend us. Providing friendly, professional service and making every customer feel welcome is what we strive for.
Thank you for choosing Vertu Motors. We look forward to welcoming you back in the future.
Kind regards,
Keith
Ben was a pleasure to meet and talk to…
Ben was a pleasure to meet and talk to made the process seamless and his attention to customers is very admirable
July 10, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your wonderful review.
We are delighted to hear that Ben made such a positive impression and helped make the whole process seamless for you. Providing a professional, friendly, and stress-free experience is exactly what we strive for, and it is fantastic to know that Ben's dedication and attention to customer care stood out during your visit.
At Vertu Honda Morpeth, we believe our customers should always feel comfortable, well-informed, and in complete control throughout their journey, with no pressure and support available whenever it is needed. Your kind words are a great reflection of these values and will mean a lot to Ben and the wider team.
Thank you once again for your feedback and for choosing Vertu Honda Morpeth. We look forward to welcoming you back in the future.
Kind regards,
Keith
Very easy to deal with and love the…
Very easy to deal with and love the cars 🚗 all the staff were very friendly and helpful answered all the questions we had and knew all about the cars infotainment system patently went through it with us.
Would recommend as the customer service team were so good.
July 14, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Douglas,
Thank you for your review. We're delighted to hear that you found the team easy to deal with and that you're loving your new car. It's great to know the staff were friendly, helpful, and took the time to answer all of your questions, including patiently explaining the infotainment system. We really appreciate your recommendation and your kind comments about the customer service you received.
Kind regards,
Danielle
Excellent Experience
From walking through the doors at Vertu Motors to leaving with our gorgeous car was excellent customer service. Nothing was to much to ask, Joe Miller went above and beyond for us. Joe even said if we needed to ask anything just to ring. Very happy customers.
June 29, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for your fantastic feedback. We’re delighted to hear that you received such excellent customer service from the moment you arrived through to driving away in your new car.
It’s great to know that Joe went above and beyond to support you and made the whole experience so positive. We’ll be sure to pass on your kind words to him.
Kind regards,
Matthew
Cupra Derby
From start to finish Ethan at the Derby Cupra site was professional , helpful and was clear in all his communication. He helped me purchase the car was always at the other end of the phone/email when needed.
June 12, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Luke,
Thank you for taking the time to leave us a fantastic 5-star review. We’re delighted to hear that Ethan provided professional, clear, and helpful support throughout your experience at CUPRA Derby. It’s great to know he was always available when you needed him and made the whole process smooth from start to finish.
We truly appreciate your kind feedback and will be sure to pass your comments on to Ethan and the team.
Kind regards,
Liza
I recently collected my new Cupra…Excellent service
I recently collected my new Cupra Formentor through the Motability Scheme, and I wanted to thank Fitz for making what could have been a very difficult experience so much easier.
After my accident, I found change quite challenging. Before the accident, I drove an Audi A6 and loved larger cars. Moving to an Audi A3 through Motability was already a big adjustment, and when Audi stopped offering Motability vehicles, I was understandably anxious about having to find something new.
I did a lot of research looking for a car that would give me a similar feel and level of comfort, which eventually led me to Cupra. From the moment I met Fitz, he was welcoming, patient, and understanding. I explained that I struggle with change and was nervous about choosing a different car. Rather than rushing me, he took the time to listen carefully and talk me through the different models available, helping me understand which options might suit my needs best.
What stood out most was that Fitz made me feel I could trust him. He listened to what was important to me and genuinely wanted to help me find the right car, not just make a sale. Thanks to his guidance, I surprisingly made my decision quite quickly and chose a Cupra Formentor.
I absolutely love the car. Although handing back my Audi A3 felt a little like a funeral and was quite an emotional moment, Fitz made the transition much easier and gave me confidence that I was making the right choice.
Thank you, Fitz, for your patience, understanding, professionalism, and excellent customer service. I would highly recommend both Fitz and the Cupra team to anyone looking for a new car.
Sam
June 18, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Sam,
Thank you so much for taking the time to leave such a thoughtful and heartfelt 5‑star review. We’re truly delighted to hear about your experience with Vertu CUPRA Derby.
Your journey and the challenges you’ve faced make your feedback especially meaningful, and we’re so pleased that Fitz was able to support you in such a positive way. Taking the time to listen, understand, and guide you without any pressure is exactly the level of care we aim to provide, and it’s wonderful to know that Fitz helped you feel comfortable and confident throughout the process.
We completely understand how emotional and challenging a change like this can be, especially after your accident, and it’s fantastic to hear that Fitz’s patience, professionalism, and understanding made such a difference. Helping you find a car that gives you confidence and enjoyment again is what truly matters, and we’re thrilled that you love your new CUPRA Formentor.
Your kind recommendation means a great deal to Fitz and the entire team, and we’ll be sure to share your words with him — he will be incredibly proud to know the impact he has made.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here to support you. Wishing you many happy and comfortable miles ahead in your new car.
Kind regards,
Liza.
Super customer experience
Fabulous engaging customer service from Ben and Ryan. Delivered all that they had promised and more. Super experience.
June 16, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon John,
Thank you for your review. It’s great to hear that Ben and Ryan delivered such engaging and reliable customer service, going above and beyond what was promised. We’re delighted you had such a positive experience.
Kind regards,
Dean
Impeccable customer service
Andy was amazing,really friendly and was a genuine guy,thanks for all your help,shout out to Ryan too
June 13, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Absolutely recommend!
I recently purchased a used car from Vertu Cupra Derby, and the experience was absolutely fantastic from start to finish.
A special thank you to Ben, who was incredibly helpful throughout the entire process. He was friendly, knowledgeable, and professional, taking the time to answer all my questions and making sure I felt completely comfortable with every step of the purchase. There was never any pressure, just genuine advice and excellent customer service.
After months of looking for a car he made it a smooth and enjoyable experience. Everything was handled efficiently, communication was excellent, and the car was presented in immaculate condition when I collected it.
I'm absolutely thrilled with my new car and couldn't be happier with the service I received. I would highly recommend Vertu Cupra Derby to anyone looking for a hassle-free car-buying experience. Thanks again to Ben and the team for going above and beyond!
June 6, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Thank you for such a fantastic and detailed review. It’s brilliant to hear how smooth and enjoyable your experience was at Vertu Cupra Derby, especially after months of searching. Ben clearly made a real difference — friendly, knowledgeable and genuinely supportive without any pressure — and it shows in how confident and happy you felt throughout the process.
It’s great to know communication was spot‑on, everything was handled efficiently, and the car was presented perfectly on collection. Being absolutely thrilled with your new car is the best outcome of all, and your recommendation will mean a lot to the whole team.
Many thanks,
Chloe
Found my PERFECT CAR
I was looking for a new car & saw one online on the SEAT Derby website.
The whole experience from the first phone call to actually meeting in person & test driving the car was nothing other than AMAZNG, I want to say a big thank you to Andrew Lawrence who was my sales assistant, nothing but professional & knowledge about the products they offer. (He knows his stuff) I found my perfect car & I can’t thank you enough 😊would t hesitate to recommend VERTU to anyone 5* service.
May 12, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Vicky,
It’s fantastic to hear how smoothly everything went from your first enquiry through to finding the perfect car. I’m really pleased that Andrew looked after you so well and made the whole experience enjoyable and informative.
Thank you for your kind recommendation – it truly means a lot.
Kind regards,
Dean
Joe was really helpful and kept me Upto…
Joe was really helpful and kept me Upto date with everything and also helped me make my mind on what car I wanted thanks again Joe
May 18, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Reece,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at CUPRA Derby.
It’s great to know that Joe was so helpful and kept you updated throughout, as well as supporting you in choosing the right car. Your kind feedback will mean a lot to him and the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
As always the service from Seat/Cupra…
As always the service from Seat/Cupra Derby has been excellent
May 18, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Gavin,
Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve continued to receive excellent service from the team at CUPRA Derby.
Your ongoing support and kind feedback really mean a lot to the team.
We appreciate you taking the time to share your experience.
Kind regards,
Kerry
Thank you to Andy
Thank you to Andy, the salesman who sold us the car. He explained everything really well. When I picked up the car he patiently went over all of the features in detail. Overall, he made the whole experience stress free. Thank you!
May 15, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Alison,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu CUPRA Derby.
It’s wonderful to know that Andy explained everything clearly and took the time to go through all the features with you in detail on collection. Making the experience stress‑free and enjoyable is exactly what we aim for, and he’ll be thrilled to read your kind feedback.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Dont use vertu cupra derby
Dont use vertu cuora derby.
Imagine asking could I arrange a test drive for when ever.
The reply. Wait for it. ..
why do you want to test drive a car for!!!!!
Ur not a showroom? Who sell cars? And potential buyers to test before?? So are you a hospital. Did I go into the wrong building.
Oh and not to forget smoking whilst showing me around cars.
April 27, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Dear Mandeep
We are disappointed to read your review and do not recognise the version of events described. Our team attempted to assist you professionally by providing advice based on your Motability eligibility and vehicle change timeframe, with the intention of ensuring you received the most appropriate experience closer to your renewal date. Whilst we appreciate you were unhappy with this advice, we do not accept that the level of language and behaviour directed towards our dealership and contact centre colleagues was appropriate.
We would also like to clarify that the Sales Executive involved does not smoke and therefore we dispute this allegation. We remain committed to maintaining a respectful environment for both our customers and colleagues at all times.
Kind regards
Mark Dethick
General Manager
Collected my Hyundai i30N from Vertu…
Collected my Hyundai i30N from Vertu Cupra. Very fast turn around and very professional.
10/10 from the sales team definitely worth the hour drive. Thanks guys
May 7, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi James,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that collecting your Hyundai i30N from Vertu CUPRA Derby was such a positive experience.
It’s great to know that the turnaround was fast and that the sales team provided a very professional service throughout — making the hour’s drive well worth it. Your 10/10 feedback will be greatly appreciated by the team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your i30N.
Kind regards,
Liza.
Very friendly & helpful staff.
Very friendly staff. Helpful in helping me decide on which car to go for. Administration very straight forward. Follow up call once I'd taken the car home.
April 28, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Maureen,
Thank you for your feedback. It’s great to hear you found the team friendly and helpful when choosing the right car, and that everything from the administration to the follow‑up call was straightforward and well handled. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Great Experience
Great experience throughout trading my vehicle in and purchasing an electric vehicle. Special thanks to Andy for his patience considering I was making the drive from Scotland.
April 30, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Hi Araron
Thank you for your lovely feedback. We're delighted to hear that you had a great experience trading in your vehicle and purchasing your electric vehicle. A special thank you for recognising Andy — it’s wonderful to know his patience and support made the process smooth for you, especially with such a long journey from Scotland.
Your kind comments are truly appreciated.
Kind regards
Dawn
Brilliant customer service
Brilliant customer service
Andy was excellent in all aspects for us on our new vehicle order placement and collection 👍🏼
April 21, 2026
Unprompted review
Reply from Vertu Motors - CUPRA Derby
Good afternoon Mohammed,
Thank you for your feedback. I’m really pleased to hear you received brilliant customer service and that Andy supported you so well throughout both the order placement and collection of your new vehicle. It’s great to know everything went smoothly for you.
Thank you for choosing CUPRA Derby and for taking the time to share your experience.
Kind regards,
Dean
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