⭐⭐⭐⭐⭐ Outstanding, pressure-free service from Andrew! We recently took our Cupra Formentor in for a service and ended up looking around the showroom. Andrew approached us warmly, offered... See more
Company replied
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⭐⭐⭐⭐⭐ Outstanding, pressure-free service from Andrew! We recently took our Cupra Formentor in for a service and ended up looking around the showroom. Andrew approached us warmly, offered... See more
Company replied
Very friendly and efficient service. Everything was clearly explained. Delivery and handover of car wasn’t rushed and Scott answered all my questions knowledgeably
Company replied
Very easy to deal with and love the cars 🚗 all the staff were very friendly and helpful answered all the questions we had and knew all about the cars infotainment system patently went through it wit... See more
Company replied
The staff we had communication with were good, friendly and resourceful. There is a LOT of bumph and paperwork to be covered with the finance issues, which takes a lot of patience - on both sides. E... See more
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Locomotive Way, Pride Park, DE24 8PU, Derby, Derbyshire, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Ollie and Andy at Derby Seat were very friendly and helpful with any questions we had and Andy spent lots of time with us when introducing us to our new car we had good service

Reply from Vertu Motors - CUPRA Derby
Absolutely Superb Service from the Fantastic Becky at Cupra Derby, she goes above and beyond and is an absolute joy to work with.They really appreciate their clients and make you feel valued.
Huge thanks to her boss Jonathan too who very kindly dropped me back at work.
They really do a Terrific job and the Team are a Huge Asset to the Dealer.

Reply from Vertu Motors - CUPRA Derby

Reply from Vertu Motors - CUPRA Derby
Olly did an amazing job with handling my trade. Really pleased with the service provided and I love the car!

Reply from Vertu Motors - CUPRA Derby
Andy was helpful throughout and all made to feel special picking car up!

Reply from Vertu Motors - CUPRA Derby
Exceptional service by Tom Allen and Fitzalbert. From the onset, we were treated so well and they couldn't do enough to help us. Fabulous!

Reply from Vertu Motors - CUPRA Derby
Buying my new Cupra from Vertu was an absolute pleasure. From the moment we stepped through the doors until we drove away with the new car has been a seamless professional but fun experience. My first step into a full electric car and I won’t be going back. I love this car Thank You Vertu

Reply from Vertu Motors - CUPRA Derby
Just bought a used car from SEAT Derby. The team there are fantastic, special shout out to Andrew who sold me the car for his patience, professionalism and also his friendly approach. Matt was also very helpful and friendly. They are not pushy at all and listen to what you say you want instead of trying to change your mind re finance or offers. This is my second car from this dealership and also my second sale with Andrew and I would highly recommend them. I love my new Arona, thank you Andrew and Matt.

Reply from Vertu Motors - CUPRA Derby
Great service from cupra Derby when ordering my new terramar 😉

Reply from Vertu Motors - CUPRA Derby
Ben, the Sales Executive at Vertu Motors CUPRA Derby gave us outstanding service. He was patient in explaining options/process and on the day of handover took time to fully show us the car features. He helped us with downloading the app on our phones and made sure we understood everything before driving off. Overall, excellent service, we are very pleased.

Reply from Vertu Motors - CUPRA Derby
I bought a new cupra born from here and can truly say Olly was brilliant and made everything easy!

Reply from Vertu Motors - CUPRA Derby
Ben Tomlinson contacted us about changing our car. Unfortunately we couldn’t stretch to an ex-demonstrator 25 model, but he found us a very good 24 model.

Reply from Vertu Motors - CUPRA Derby
Great experience from the test drive through to picking our new car. Fitz is a fab salesman and made the whole process run smooth. Looking forward to enjoying our new Cupra. Thank you.

Reply from Vertu Motors - CUPRA Derby
Easy and quick - polite and attentive staff, clean and pleasant surroundings, a very pleasant experience. From first enquiry to hand over - a very smooth operation.

Reply from Vertu Motors - CUPRA Derby
Amazing experience from start to finish, went above and beyond to meet my requirements. Ben, Tom and Keisi thank you for your help.

Reply from Vertu Motors - CUPRA Derby
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