Vertu Motors - Dacia Derby Reviews 

39
TrustScore 4.5 out of 5

4.7

Sir Frank Whittle Road, DE21 4RX Derby, Derbyshire, GB


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Rated 5 out of 5 stars

We’ve just got our new Dacia from the lovely guys at vertu in Derby. The service we received was exemplary. Everyone we spoke to was friendly and helpful but especially Jonah who was our sales repres... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with the car as it was exactly as described. Scott Burton and the team were very friendly and helpful in answering my questions. The test drive was good and I went away knowing I c... See more

Company replied

Rated 5 out of 5 stars

Helpful team… Harvey and Scott went the extra mile to ensure it was the right car for me and made sure it was perfect.

Company replied

Rated 5 out of 5 stars

From the initial contact on Autotrader right through to picking up my new electric car, Vertu were fantastic making it an easy enjoyable experience. Scott guided me through everything making sure I ha... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Dacia Derby

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom

  • 0330 108 8198

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

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4.7

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(39)

11,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful team… Harvey and Scott went the…

Helpful team… Harvey and Scott went the extra mile to ensure it was the right car for me and made sure it was perfect.

July 13, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi Chance,

Thank you for your review. We're delighted to hear Harvey and Scott went the extra mile to help you find the right car and made sure everything was perfect for you. We really appreciate your kind feedback and will pass it on to them.

Kind regards,
Danielle

Rated 5 out of 5 stars

Vertu Motors Dacia Derby everytime!

We've always been to vertu motors Dacia at Derby for our car purchases since 2015. We have had several new cars between us, and one previous used car. We went to collect my previous car after some maintenance work and decided to look at the Dacia Spring, even though we both said we would never have an ev in our lifetime, but Chris asked if I'd like to test drive one. I'd never even been in one! So I accepted. He asked Daniel to give us some information about the car we had looked at. Daniel was happy to tell us everything we needed to know. He took us out for a test drive, and I had a drive in it too. I was so impressed. The sales team were not pushy at all, and gave me all the answers to my questions.
Anyway, I decided to buy one. The price I paid was an absolute bargain. I love it. I'm so pleased we went to look at one. Chris and Daniel we're very professional, but friendly and helpful in everyway. Right through from signing, delivery and aftersales. I would highly recommended this dealership to anyone thinking of buying a Dacia.

July 11, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi Catherine,

Thank you for your wonderful feedback and for your continued loyalty to Dacia Derby over the years.

It's fantastic to hear that what started as a visit to collect your car after maintenance led to such a positive experience with the Dacia Spring. We're delighted that Chris and Daniel took the time to answer all your questions, provide a relaxed and informative test drive, and help you feel confident in making the switch to an EV.

It's especially great to hear that you love your new car and found it such great value. Thank you for your recommendation, and we hope you enjoy every mile in your Dacia Spring.

Kind regards,
Danielle

Rated 5 out of 5 stars

Great customer service

⭐⭐⭐⭐⭐ Or should we say 5 diamonds? 💎💎💎💎💎

After our very first phone conversation with Scott Burton, followed by meeting him in person at Virtue Motors Derby, we knew we were in the right place.

I had recently passed my driving test and was looking to buy my first car. I’d spent the last four years saving , so it was really important that I bought a car that was reliable and that I felt completely confident about. We’d visited several other garages beforehand, but left feeling uneasy and unsure about the cars we had viewed.

I had seen a 2024 Renault Clio on the Virtue Motors website and forecourt, and I was genuinely amazed by the presentation. The car was immaculate and looked like it had just come out of the showroom. It was by far the best-presented car we’d seen for a similar price. Their quote of
A used car is still new to you, so we want to make sure you feel confident that your vehicle has been prepared to a great standard was absolutely true.

Scott was friendly, professional, knowledgeable and never made us feel pressured. He answered every question we had, and if there was anything he wasn’t 100% certain about, he made sure he found the information for us, including details about the battery. That gave us complete confidence in our purchase.

We also decided to take out the service warranty because Scott explained everything clearly and made sure we understood exactly what was covered, giving us even greater peace of mind.

The handover was second to none. Scott took the time to sit with us in the car and carefully explained all the controls, features, driving modes and settings, making sure I felt comfortable before driving away in my very first car.

We couldn’t be happier with the service we received. Scott is a real credit to Renault Virtue Motors Derby. After walking away from another dealership because we didn’t feel informed or reassured, this experience was the complete opposite. We bought our car with total confidence and wouldn’t hesitate to return in the future or recommend Scott and Virtue Motors Derby to anyone looking for a quality car and exceptional customer service.

July 3, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi Chloe,

Thank you for your wonderful feedback.

It's fantastic to hear that Scott made such a positive impression from your very first conversation through to collecting your first car. Buying your first vehicle is a huge milestone, and we're delighted that Scott helped make the experience reassuring, informative and enjoyable.

We're pleased that you found the Renault Clio to be presented to such a high standard and that Scott took the time to answer all of your questions, explain the service plan clearly and ensure you felt completely confident in your decision.

It's especially lovely to hear that the handover helped you feel comfortable and prepared before driving away in your first car.

Congratulations on passing your driving test, and we wish you many happy miles in your new Clio!

Kind regards,
Danielle

Rated 5 out of 5 stars

We’ve just got our new Dacia from the…

We’ve just got our new Dacia from the lovely guys at vertu in Derby. The service we received was exemplary. Everyone we spoke to was friendly and helpful but especially Jonah who was our sales representative. He was so lovely, very polite and friendly. He was very knowledgeable about the car and the motability scheme which made the whole process very efficient and easy.
We sat in a car on the forecourt on the Thursday afternoon and we drove the same car off the forecourt on the following Tuesday….amazing 🤩🤩

June 30, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi Jo,

Thank you for your wonderful feedback.

It's fantastic to hear that you received such exemplary service from the team in Derby. We're especially pleased that Jonah made the Motability process so easy, providing friendly, knowledgeable support throughout.

Getting from choosing your car on Thursday to driving it away on Tuesday is brilliant, and we're delighted everything went so smoothly for you.

We hope you enjoy your new Dacia!

Kind regards,
Danielle

Rated 5 out of 5 stars

I was very pleased with the car as it…

I was very pleased with the car as it was exactly as described. Scott Burton and the team were very friendly and helpful in answering my questions. The test drive was good and I went away knowing I could contact Scott at any time in the future for further advice etc.
I would consider buying again from Vertu and recommend them.

July 2, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for your fantastic feedback. We’re delighted to hear that the car was exactly as described and that Scott Burton and the team provided such friendly and helpful support throughout your experience.
It’s great to know that the test drive gave you confidence in your decision and that Scott made himself available for any future advice or assistance. We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew

Rated 5 out of 5 stars

Very good and honest customer services…

Very good and honest customer services George was very helpful made sure I get the service

June 19, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Good afternoon Marie,

Thank you for your kind feedback, it’s great to hear you found the service honest and that George was so helpful in making sure everything was taken care of.

Kind regards,
Dean

Rated 5 out of 5 stars

Thankyou Vertu motors Derby

Thankyou Vertu motors Derby for all your help, thankyou especially to scarlet for looking after us from choosing our car to picking it up, everything went smoothly and we are very happy with our choice.

June 16, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Good morning Sandra,

Thank you for your review. It’s great to hear that Scarlett looked after you so well from choosing your car through to collection, and that everything went smoothly. We’re delighted you’re so happy with your choice.

Kind regards,
Dean

Rated 5 out of 5 stars

I collected a motability car from vertu…

I collected a motability car from vertu Derby .. from start to finish the customer service was outstanding. Extra thanks to Maddy & Beth who went beyond and above at all times . Wonderful experience and well worth the 2 hour drive to arrange and collect.

May 27, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for your wonderful feedback! We’re absolutely delighted to hear that your experience collecting your Motability car from Vertu Derby was outstanding from start to finish.
Maddy and Beth will be so pleased to hear your kind words — it’s fantastic to know they went above and beyond to make everything smooth and enjoyable for you. It’s especially great to hear that the journey was worth the 2-hour drive!
We really appreciate you taking the time to share your experience and hope you enjoy every mile in your new car.
Kind regards,
Keith

Rated 5 out of 5 stars

A great deal on the new car and a good…

A great deal on the new car and a good price on old one a great sales man

May 20, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Good afternoon. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Dacia Derby. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Selina.

Rated 5 out of 5 stars

I'm so pleased with my new Honda Jazz

I already know that the Honda brand was a good one but when l went to look at the new cars & have a test- drive in one, this further endorsed my feelings about them.
I was very impressed with the sales advisor at the Derby branch. He was very informative, helpful & patient with me, without the hard sales pitch.
I viewed a Honda Jazz & was surprised just how much they had changed (for the better, of course) over the years. I feel they are a really good quality car, very spacious for a small car & and have an amazing adaptive internal space to accommodate various uses you may want to accommodate. They are easy & very comfortable to drive. I'm also impressed with the fuel economy.
I am so pleased with my new Honda Jazz.

May 13, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Good afternoon Diane,

Thank you for your detailed review. It’s great to hear that your experience further reinforced your confidence in the Honda brand, and that the team in Derby provided such informative, patient, and pressure‑free support.

We’re delighted you’re enjoying your new Honda Jazz and appreciate you sharing your thoughts on its comfort, practicality, and fuel economy — it sounds like a fantastic choice.

Kind regards,
Dean

Rated 5 out of 5 stars

Daniel McLaughlin was brilliant from…

Daniel McLaughlin was brilliant from start to finish , he didn’t pressure me into signing anything and he explained everything , I felt very comfortable with him sorting out my purchase and even went through discussing what all the controls were in the car , would deffinately recommend going again to purchase another car in the future and I would highly recommend virtu derby to anyone else looking to buy their next car …10 star service

April 25, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for your fantastic feedback. We’re delighted to hear that Daniel McLaughlin provided such brilliant support from start to finish and that his clear explanations, no‑pressure approach, and thorough handover made you feel completely comfortable throughout your purchase. It’s great to know you had a 10‑star experience at Vertu Derby, and your recommendation means a great deal to us. We’ll be sure to share your kind comments with Daniel and the team.
Kind regards,
Matthew

Rated 5 out of 5 stars

Easy enjoyable new car day

From the initial contact on Autotrader right through to picking up my new electric car, Vertu were fantastic making it an easy enjoyable experience. Scott guided me through everything making sure I had enough charge to get home. You don't need to be local to get great service.

April 22, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for sharing your experience with Vertu.
We’re really pleased to hear that everything from your initial Autotrader enquiry through to collecting your new electric car was smooth and enjoyable. It’s great to know Scott guided you through the process so clearly and made sure you were fully prepared to get home with confidence. Your comments about receiving great service even when you’re not local are especially appreciated.
We hope you’re enjoying your new electric vehicle and wish you many happy and efficient miles ahead. Please don’t hesitate to contact us if we can help with anything in the future.
Kind regards,
Keith

Rated 5 out of 5 stars

Scott did a great Job from start to…

Scott did a great Job from start to finish and guided us through each part of the process.

April 13, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi there,
Thank you for the great review. It’s lovely to hear Scott guided you smoothly through every step of the process — that start‑to‑finish support really makes a difference.
He’ll really appreciate your feedback.
Kind regards,
Kerry

Rated 5 out of 5 stars

Experience in buying my carv

I would just like to say it was a pleasure buying my lovely mini convertible from your garage. A special mention to Will Whitmore who is a really nice, genuine, and not pushy young man. He kept me in the loop during the process and was very thoughtful in the way I collected the car. Thanks again

April 2, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi Michael
Thank you for your wonderful feedback. We're delighted to hear that buying your lovely MINI Convertible was such a pleasure. A special thank you for mentioning Will Whitmore — it’s great to know you found him genuine, friendly, and never pushy. We're pleased he kept you fully updated throughout the process and was so thoughtful when arranging your collection.
Your kind words are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Scott Burton went above and beyond for…

Scott Burton went above and beyond for me to aquire my new Duster 4x4.
With Chris at the helm,overseeing matters,I cannot fault this dealership!
Highly recommended,,,,,thank you,so much!

March 14, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Good afternoon Shaun,

Thank you for taking the time to leave such a fantastic review. I’m really pleased to hear how well Scott looked after you — going above and beyond to help you secure your new Duster 4x4. That level of dedication truly makes a difference.

It’s also great to know Chris was overseeing everything and that the whole dealership left such a strong, positive impression. Your comments and recommendation mean a great deal.

Thank you again for your kind words — I’m glad the experience was faultless for you.

Kind regards,
Dean

Rated 5 out of 5 stars

Brilliant help

Daniel was brilliant from the start. Very helpful and efficient.

March 7, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for your lovely feedback. It’s great to hear that Daniel was brilliant from the very start and that you found him both helpful and efficient throughout your experience. We really appreciate you taking the time to share this.
Many thanks,
Chloe

Rated 5 out of 5 stars

I bought my brand new bigster

I bought my brand new bigster and was ready in just a few weeks even with added extras. Great staff very helpful and attentive. Very good experience. I would like to thank jonah for all his support.

March 11, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi there,
Thank you for your lovely feedback. We're delighted to hear that you’re enjoying your brand‑new Bigster and that it was ready so quickly, even with the added extras. It’s great to know the staff were helpful, attentive, and made the whole experience a very positive one. A special thank you for mentioning Jonah — we’re so pleased he was able to support you throughout the process.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Brilliant service, great staff.

Brilliant service, great staff and altogether avstress free experience. The whole transaction went without a hitch. I couldn't believe the time spent on the handover, when Scott explained the car, servicing, pairing the phone etc. Can't thank Scott and Chris enough.

March 6, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Hi Patrick
Thank you for your brilliant feedback. We're delighted to hear you received great service and found the whole experience stress‑free from start to finish. It’s wonderful to know the entire transaction went smoothly and without a hitch.
A special thank you for recognising Scott and Chris — we’re so pleased to hear that the time Scott spent during the handover, explaining the car, servicing details, and pairing your phone, made such a positive impression.
Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Everyone very welcoming making it a…

Everyone very welcoming making it a good experience in buying my new car.Our salesman was knowledgeable .

February 24, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for your review. I’m pleased to hear you found everyone welcoming and that your salesman’s knowledge helped make buying your new car a great experience.
Kind regards, Keith

Rated 5 out of 5 stars

Scott burton at dacia derby

Scott burton at dacia derby was extremely helpful in every stage from ordering to collection of my new motability car i would personally recommend him and Renault/dacia derby

January 30, 2026
Unprompted review
Vertu Motors  - Dacia Derby logo

Reply from Vertu Motors - Dacia Derby

Thank you for taking the time to share your experience. I’m really pleased to hear that Scott provided such helpful support throughout every stage of your Motability car purchase. Your recommendation of both Scott and Renault/Dacia Derby is greatly appreciated.
Kind regards,
Matthew

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