Arranged a test drive of Dacia Spring as thought car might be suitable. Dan our salesman was very attentive and actually listened to our slightly unusual requirements making suggestions. No hard se... See more
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We’ve just got our new Dacia from the lovely guys at vertu in Derby. The service we received was exemplary. Everyone we spoke to was friendly and helpful but especially Jonah who was our sales repres... See more
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I was very pleased with the car as it was exactly as described. Scott Burton and the team were very friendly and helpful in answering my questions. The test drive was good and I went away knowing I c... See more
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From the initial contact on Autotrader right through to picking up my new electric car, Vertu were fantastic making it an easy enjoyable experience. Scott guided me through everything making sure I ha... See more
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Company details
About Vertu Motors - Dacia Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
- 0330 108 8198
4.7
Excellent
39 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Scott burton at dacia derby
Scott burton at dacia derby was extremely helpful in every stage from ordering to collection of my new motability car i would personally recommend him and Renault/dacia derby
January 30, 2026
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for taking the time to share your experience. I’m really pleased to hear that Scott provided such helpful support throughout every stage of your Motability car purchase. Your recommendation of both Scott and Renault/Dacia Derby is greatly appreciated.
Kind regards,
Matthew
I had a fantastic experience at the…
I had a fantastic experience at the Dacia dealership Derby from start to finish. The whole process was smooth, transparent, and stress-free. A special shout-out to Jonnah Raford, the sales advisor, who was absolutely excellent. Jonnah was friendly, knowledgeable, and genuinely took the time to understand what I was looking for, without any pressure.
All my questions were answered clearly, and I felt well looked after throughout the purchase. The car was delivered exactly as promised, and the overall customer service exceeded my expectations. I would highly recommend this Dacia dealer to anyone looking for a great deal and outstanding service—ask for Jonnah Raford if you can!
January 30, 2026
Unprompted review
Reply from Vertu Motors - Dacia Derby
Good afternoon, Thank you for your fantastic feedback. We’re really pleased to hear that your experience at our Dacia Derby dealership was smooth, transparent and completely stress‑free from start to finish. It’s wonderful to know that Jonnah Raford provided such excellent support — friendly, knowledgeable and genuinely focused on understanding exactly what you were looking for without any pressure.
We’re delighted that all your questions were answered clearly, that you felt well looked after throughout, and that your car was delivered exactly as promised. Exceeding expectations is what we aim for, so your comments mean a great deal to the team.
Thank you for the recommendation — it’s truly appreciated. Kind regards, Kerry
Everything went great with the purchase!
December 19, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Brilliant customer service from the…
Brilliant customer service from the Derby branch!!! Everyone was extremely professional and understanding from start till end. Want to specially thank maddy Hall she was just Brilliant!!!
December 18, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you so much for your kind words! We are so happy to hear that Maddy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent customer service experience
Excellent service from the dealership they made the whole process of part exchanging my last car very easy. Left with an excellent new vehicle which is an amazing drive and looking forward to many more miles of adventures! Ask for Jan if you go in he was particularly great!
November 29, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you so much for your kind words! We are so happy to hear that Jan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent customer service
Straight talking. Excellent customer service. Great value
November 26, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
10/10 for customer service
10/10 for customer service
All round excellent customer service, with special mention going to Scarlett in sales who was very knowledgeable and helpful. I was able to drive my Duster Extreme away on the day, which was essential given the distances involved.
November 19, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
An update on my last review
An update on my last review. I took my Nissan Juke into Vertu Nissan Derby where i purchased the car. I was told that they would contact Nissan to see if they would contribute toward the Turbo which was having issues at 34k miles!! Ive owned the car for 7.5k miles.I was told that they would get back to me in a couple of days that was Thursday it is now Monday im still waiting. Not happy we are without a car. I will wait and see what happens before i tell you about some of the stories from customers while i was in the car sales room
November 20, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1W2411 Kind regards, Liza.
New Dacia Bigster
The journey from my first meeting [with Scott], through to vehicle handover was a very smooth one. Dealing with a knowledgeable, available and patient person makes the purchase easy. I was kept unto date throughout. This is my fourth car from this dealership and each transaction as been easy than the last. I think they are very professional and give a great customer service.
November 21, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The sales team were very helpful and made my experience of purchasing a car a pleasant one
The sales team were very helpful throughout the whole process of purchasing the car. Pleasant experience overall, as the sales team weren't pushy in their sales tactics which is a bonus when you are looking for the right car.
Jan was the sales advisor who looked after me at Vertu Derby , all-round lovely person , polite , helpful and a pleasure to do business with.
November 5, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you so much for your kind words! We are so happy to hear that Jan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Highly recommend
Had a great experience buying my new car from Vertu Nissan Derby. George, who sold me the car, and Beth, the manager, were both fantastic — really friendly and made the experience feel personal to me. They took the time to make sure everything was just right. Highly recommend!
September 30, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Dacia experience was made to make you…
The experience was made to make you feel valued. The companys passion for the product especially the sales person the fact there was no pressure. Jona and Alan.thank you so much.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you so much for your kind words! We are so happy to hear that Jona and Alan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Dacia Bigster
Bought a Dacia Bigster from Vertu in Derby and took delivery yesterday.
Excellent service from Daniel in sales.
Friendly and professional.
September 30, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Good afternoon Colin. Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Dan was brilliant
Dan was brilliant! He was extremely patient with me and happily answered all my silly questions. I am already a fan of Vertu Derby’s Dacia team, having had 5 cars from them now, and I’ll definitely be back when I’m ready for car number 6. Thank you Dan 🙂
September 30, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Good morning. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
dealing with the same person…
dealing with the same person throughout, was most helpful
September 29, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
Reagan great guy not pushy and very…
Reagan great guy not pushy and very very helpful ! And in a very nice way gave me exceptional customer service and I am not easy to please !
September 22, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you so much for your kind words! We are so happy to hear that Reagan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Very happy with the friendly salesman
Very happy with the friendly salesman, he explained everything that I asked and needed to know, he even set up my phone for me, he took time to make sure I was happy and understood everything before leaving. Thank you Robert Green a great salesman.
September 24, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Good afternoon Peter. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Robert and the team. We hope to see you again soon. Happy motoring, Kerry
Aaron Murphy listened to our…
Aaron Murphy listened to our requirements as we presented wishing to replace our existing Dacia Duster for a newer model. We were kept updated with progress and the whole process was completed to schedule and satisfactorily.
September 15, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Well derby honda vertu are excellent at…
Well derby honda vertu are excellent at finding the perfect car for you extremely plesent, le-roy who delt with my purchase is very experienced and it does show treats customers with respect and customer care i was delt with quick and very comfortable and coffee at the ready too a very plesent experience thank you team derby
September 9, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Thank you so much for your kind words! We are so happy to hear that Leroy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Very friendly sales service and…
Very friendly sales service and provided all the information needed.
September 3, 2025
Unprompted review
Reply from Vertu Motors - Dacia Derby
Good evening Sue. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
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