Absolutely delighted with our new ‘used car’. Drives beautifully and everything and more we are so happy with it. Thanks Alex. Huge Thankyou to Sebastian for helping to sort everything out for us to... See more
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Bought a used Clio from Alex. It was my daughters 17th Birthday present and Alex was very friendly and helpful, paying attention to my daughter, making the process a pleasure and ensuring my daughter... See more
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A big thankyou to Jaskaran in all the support he gave me for buying my first car it had all the requirements i was looking for in a first car.
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I had the pleasure of talking to Dave islett once again this will be my third car off him fantastic service as always . Also met David the overall manager and Dave excellent customer service and... See more
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Company details
About Vertu Motors - Dacia Leicester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
39 Raw Dykes Road, LE2 7JU, Leicester, Leicestershire, United Kingdom
- 0330 108 8696
4.5
Excellent
38 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely delighted
Absolutely delighted with our new ‘used car’.
Drives beautifully and everything and more we are so happy with it. Thanks Alex. Huge Thankyou to Sebastian for helping to sort everything out for us to be able to go in and collect it.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon Carol,
Thank you for your review. It’s wonderful to hear how delighted you are with your new car and that it’s driving beautifully. We’re pleased Alex and Sebastian were able to support you and ensure everything was ready for a smooth collection.
Kind regards,
Dean
A big thankyou to Jaskaran in all the…
A big thankyou to Jaskaran in all the support he gave me for buying my first car it had all the requirements i was looking for in a first car.
May 11, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your kind feedback.
We’re delighted to hear that Jaskaran was able to provide you with such great support while purchasing your first car. It’s wonderful to know that the vehicle met all the requirements you were looking for and that the experience was a positive one. Jaskaran will be very pleased to hear your comments.
Thank you for choosing us, and we wish you many happy and safe miles in your new car.
Kind regards,
Keith
Staff are friendly,welcoming and helpful
April 30, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hi Zahira,
Thank you so much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the team at Vertu Dacia Leicester friendly, welcoming and helpful.
Your kind feedback is greatly appreciated and will be shared with the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great team and great car makes the…
Great team and great car makes the process work very well. Well done Honey Harrison
April 30, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon Stephen,
Thank you for your feedback. It’s great to hear that the team made the process work smoothly for you and that you’re happy with your new car. Honey will be really pleased to know her support stood out and helped make the experience such a positive one.
Kind regards,
Dean
Bought a used Clio from Alex
Bought a used Clio from Alex. It was my daughters 17th Birthday present and Alex was very friendly and helpful, paying attention to my daughter, making the process a pleasure and ensuring my daughter had a lovely experience on the day. I really appreciate this as these experiences are remembered for life so I would like to thank Alex personally for this. The dealership themselves were also very helpful and the car is immaculate so good job all round
April 15, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon Sheridan,
Thank you for your lovely review. It’s great to hear that Alex made your daughter’s 17th birthday such a memorable experience and took the time to make her feel involved and comfortable throughout. Moments like that really do stay with you, and we’re delighted everything—from the service to the condition of the car—was just right.
Kind regards,
Dean
Excellent service from all at Vertu…
Excellent service from all at Vertu Leicester.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your feedback. We’re delighted to hear that you received excellent service from everyone at Vertu Leicester, and we truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
RENAULT VERTU LEICESTER - 7 Weeks, 17+ Calls, Numerous Emails and Texts, and No Car
RENAULT VERTU LEICESTER - What should have been a straightforward two-hour process to confirm whether our business was eligible for a car on a business lease turned into a seven-week ordeal. This involved over 17 phone calls, countless emails and texts, and ultimately ended with us being told the finance had been declined.
Even more frustrating, following this, we secured approval and ordered a car within a 30-minute call with another finance company.
Throughout this entire period, I was repeatedly told by Vertu —via phone, text and email—that the vehicle had been secured and was on its way to the dealership. This was simply not true. I have since discovered that no documentation had been submitted and no vehicle had been ordered at all.
In other words, I was consistently misled while being given false reassurance that everything was in hand.
What is equally disappointing is the complete lack of accountability. Despite the time wasted, the stress caused, and the clear failings on their part, the dealership did not feel it appropriate to offer even the smallest gesture of goodwill.
I was told by the Manager that “customer service is our priority.” Based on this experience, that statement is impossible to take seriously.
This experience reinforces every negative stereotype about car dealerships—poor communication, lack of transparency, and saying whatever is necessary to secure a sale, regardless of the truth.
If you are considering purchasing a vehicle, I would strongly advise using another Renault dealership or going through a broker. Renault Vertu Leicester has shown a clear willingness to mislead and a complete lack of care when things go wrong.
April 7, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JT1904 Kind regards, Keith
Matt was not pushy and was friendly and…
Matt was not pushy and was friendly and helpful
March 2, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your feedback. We’re pleased to hear that Matt provided a friendly, helpful, and relaxed experience without any pressure. Delivering straightforward and supportive service is very important to us, and your comments are greatly appreciated. We’ll be sure to pass your kind words on to Matt.
Kind regards,
Keith
Very good customer care from Toyota …
Very good customer care from Toyota Leicester, special thanks to Steve for assisting us .
March 18, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good morning Shaijulukose,
Thank you for taking the time to share your feedback. It’s great to hear you received such good care at Toyota Leicester and that Steve was able to assist you so well. We really appreciate you letting us know.
Kind regards,
Dean
Excellent service
Excellent prompt and timely attention at all times. At each stage, the meetings were exactly as I would have wished and the sales person who dealt with my purchase, Alex Reed, was superb.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good afternoon Graham,
Thank you for your review. We're really pleased to hear that everything moved at the right pace for you throughout the process, and that each meeting met your expectations. It’s great to know that Alex provided such superb support while helping you with your purchase.
Kind regards,
Dean
Recently purchased a Skoda @VertuMotors…
Recently purchased a Skoda @VertuMotors in Leicester.
Could not fault the service received. They got me a fantastic deal on a new motor that I enjoy driving around.
A massive thank you to Michael, David and Matt :)
March 1, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you so much for taking the time to share your feedback. We're delighted to hear that your experience at Vertu Motors Leicester was such a positive one and that you’re enjoying your new Škoda.
It’s great to know that Michael, David and Matt were able to secure a fantastic deal for you and make the process smooth from start to finish. I’ll be sure to pass on your kind words to the team — they’ll be thrilled to hear them.
If there’s ever anything more we can do to support you, we’re always here to help.
Kind regards,
Matthew
I had the pleasure of talking to Dave…
I had the pleasure of talking to Dave islett once again this will be my third car off him fantastic service as always .
Also met David the overall manager and Dave excellent customer service and advised on getting the best out of the options
The only thing g that let their service down and it’s minor a day before pickup of my car I had to re sign my documents due to a small error
March 1, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve returned to purchase your third car from Dave — that level of loyalty means so much to us. It’s fantastic to know that both Dave and David delivered excellent customer service and helped guide you through your options to make the most of your new vehicle.
I appreciate you highlighting the minor issue with needing to re‑sign your documents before collection. While I’m glad everything was resolved quickly, I’m sorry for the inconvenience it caused. Your feedback is valuable and will help us ensure smoother processes in the future.
Thank you again for your continued trust and support.
Kind regards,
Matthew
First of all the customer service was…
First of all the customer service was great and the experience was excellent i would recommend other people go to vertu motors dacia Leicester
February 13, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for your great feedback. I’m really pleased to hear you received excellent customer service and had such a positive experience. It’s wonderful to know you’d recommend Vertu Motors Dacia Leicester to others — we truly appreciate it.
Kind regards,
Keith
very very helpful from day one as a…
very very helpful from day one as a motability customer vish was great from the the word go friendly nothing was a problem we visited many garage's no one was as helpful as Renault Leicester that's why we choose the Renault captur
January 31, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you so much for taking the time to share your experience. It’s wonderful to hear how well Vish supported you throughout your Motability journey. Consistent friendliness and a willingness to help from day one make such a difference, and your comments highlight exactly the standard of care we aim to provide.
I’m delighted that Renault Leicester stood out during your search and that the Captur proved to be the right choice for you. Your feedback means a great deal to the team.
Kind regards,
Matthew.
2 year old Dacia they won’t accept was…
2 year old Dacia they won’t accept was faulty when they sold it. Had 3 major component failures and not even done 20k. Keep away from Dacia and keep away from Vertu
January 21, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Hello Neil,
We have not been able to see you’re vehicle back with us at Renault/Dacia Leicester regarding the faults that have occurred these have been at another dealership closer to home, I understand you have been discussing this with the manufacturer and finance company. I will call you to see how you think we can assist from Vertu motors further.
Many thanks
Matthew Jones
General Manager
The test drive went well
The test drive went well. The salesman, Vish, explained the controls and I enjoyed the experience. My Renault arrived sooner than I expected and I was guided through the fairly easy handover process
January 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
I chose Renault for my next mobility…
I chose Renault for my next mobility car . From my first visit to choosing , test drive and picking up my new car the service was excellent at every stage. They kept in contact with me keeping me updated . Would highly recommend Vertu Leicester.
January 14, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Awesome service from the team…
Awesome service from the team especially Paul Couchman the Sales Manager.
January 13, 2026
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
The impossible is possible
Its been difficult getting my new car as I still live in Ibiza. If it was not for Stewarts patience I do not know what I would have done.
December 25, 2025
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good morning, Roderick.
Thank you so much for your kind words! We are so happy to hear that Stewarts was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Great attention from Vish and Matt to…
Great attention from Vish and Matt to manage delivery of my new Duster. Made sure I was happy with everything up to the point at which I left the dealership. Assisted with follow up requirements immediately.
December 10, 2025
Unprompted review
Reply from Vertu Motors - Dacia Leicester
Good morning, John .
Thank you so much for your kind words! We are so happy to hear that Vish and Matt were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
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