Harvey helped me when I was let down badly by someone else and he was so professional throughout. He was unlike any other car salesman i've ever met and was so genuine and polite. He's a credit to th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service from Vertu, Bolton, Even tho my new vehicle was one of the cheapest cars, I felt like a valued customer. A special thanks to Amir for a honest description, no hard sale and making the pa... See more
Company replied
Stephen Calland was very friendly, professional, patient & very understanding. All my questions where answered with time to consider options. Great service on all fronts. John
Company replied
David has been fantastic and is a really nice chap, made the buying process of my new van super easy and arranged delivery, fast and efficient all completed within a week. Highly recommend 👍👍
Company replied
Company details
About Vertu Motors - Ford Bolton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
54-56 Higher Bridge Street, BL1 2HG, Bolton, Lancashire, United Kingdom
- 0330 108 8787
4.7
Excellent
118 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Avoid This Untrustworthy Business (ford…
Avoid This Untrustworthy Business (ford bolton) – Broken Promises & Faulty Cars yes car was fixed after 2 weeks Do not trust a word this company says. Manager go back on their word and ignore written agreements.I was sold a faulty vehicle. While accidents can happen, their handling of the situation has been completely unfair. To prevent me from rejecting the vehicle and handing it back, the manager explicitly promised in writing via email that they would extend my warranty.However, as soon as they got the car back to me, their story completely changed:They claimed someone had already discussed the warranty with me before the car was returned. This never happened.When I politely emailed to ask for the specific duration of the new extended warranty, they went back on their promise and claimed I was "already covered for 6 months."The manager now claims he "didn't know" about the situation until the night before, yet he made no effort to contact me or honor the agreement.They used a false promise of an extended warranty as a tactic to stop me from returning a faulty car, and then immediately went back on their word once the car was delivered.This is an unprofessional, untrustworthy dealership. I am completely done with them. I have now escalated this breach of contract directly to my finance company to handle. I will be selling this car privately as soon as possible just to cut ties with them. Never using this business again—avoid at all costs.
However I will note am happy banbury peguot was able to fix my car and help me when my car first broke down they where very kind.
And I was grateful bolton replaced my childs car seat I will note that but broken promises is not fair and deception
If you make promises keep them or let people no in advance was a mistake
All I won't is a formal apologies for all this mess but customer service hard to get hold of and just there to protect business
Very stressful time and I won't buy a car again from hear unfortunately the shocking part was I was recommended vertu motors and I am so unhappy with my exsprincess but just for sales sadly
May 14, 2026
Unprompted review
Great Team work
Matt, Simon and Jack at Bolton were a great team, found us a great deal and really looked after us. Highly recommend!
May 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for your fantastic feedback. We’re delighted to hear that Matt, Simon, and Jack provided such a great experience and worked together to find you a fantastic deal.
It’s wonderful to know that you felt well looked after throughout your visit, and your recommendation is truly appreciated. We will be sure to pass your kind words on to the team at Bolton.
We look forward to welcoming you again in the future.
Kind regards,
Keith
Great staff .
May 5, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Gordon,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you had a positive experience at Vertu Ford Bolton and found the team to be great.
Your feedback is very much appreciated and will be shared with the staff. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Bolton JLR
Had a great experience buying my new Defender 90 last weekend from Bolton JLR. Andrew was incredibly helpful along with his Manager throughout the whole process. All staff were very welcoming… thank you!
May 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Jill,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you had such a great experience buying your new Defender 90 from the Bolton team.
It’s lovely to know that Andrew, along with his Manager, supported you so well throughout the entire process and made everything run smoothly. We’re also really pleased to hear that you found all the staff welcoming — creating a positive and friendly experience is something we pride ourselves on.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new Defender.
Kind regards,
Liza.
great customer service
May 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Martin,
Thank you for your feedback. We’re pleased to hear you received great customer service and really appreciate you taking the time to leave a review.
Kind regards,
Dean
Absolutely first-class service from…
Absolutely first-class service from start to finish whilst purchasing my new Ford Transit Custom.
The whole experience was smooth, professional, and completely hassle-free. Communication was excellent throughout, and nothing was too much trouble. It’s refreshing to deal with a company that genuinely values customer service and goes the extra mile.
I would highly recommend them to anyone looking for a new vehicle. A pleasure to deal with and I’m delighted with the new van. Thank you again!
April 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Good afternoon Ian,
Thank you for such a fantastic review. It’s great to hear that your experience purchasing the Ford Transit Custom was smooth, professional, and completely hassle-free. We’re especially pleased that communication was clear throughout and that you felt well looked after from start to finish.
Your recommendation really means a lot, and we’re delighted to know you’re so happy with your new van. Thank you again for taking the time to share your experience.
Kind regards,
Dean
Reply from Vertu Motors - Ford Bolton
Thank you for your feedback. We’re delighted to hear that you found the team friendly and appreciated the great choice of cars available. Your comments are very much appreciated.
Kind regards,
Matthew
New Puma female driver
I turned up to Vertu Bolton on 8th April. I needed to upgrade my car and part exchange my current PCP. I had 8 days until the balloon was to be taken. I knew that I wanted a Ford Puma. I met James. Told him my dilemma and what I wanted. He told me he was up to the challenge and I made pretty easier as I knew what make and model of car wanted and what colours and extras I was keen on. We had 8 days, it tough but doable.
James Baldock has been fabulous throughout. To paraphrase Craig David: turned up on a Tuesday, test drive on Thursday, drove away on the Friday.
James answered all many questions and treated me with respect and dignity. I've been to other car dealerships in the past and always felt like I needed a man with me so I wasn't fobbed off. James was different. I feel he supported me to find the car I wanted and needed without making me feel lesser for being a woman.
James deserves some sort raise. When I need a new a car in the future I will definitely be returning to Vertu and I hope James will still be there!
Thank you James my car is great!
April 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for sharing your experience at Vertu Bolton. We’re delighted that James was able to help you secure the Ford Puma you wanted within such a tight timeframe and support you every step of the way. It’s especially pleasing to hear that you felt respected, well informed, and confident throughout the process. Your kind feedback will be shared with James and the wider team, and we truly appreciate your recommendation.
Kind regards,
Matthew
I recently had another outstanding…
I recently had another outstanding experience with Vertu Motors (Bolton) while getting my Ford Ranger serviced, and I felt it deserved recognition.
From start to finish, the level of customer care was exceptional. A special thank you to Tom on the service desk, who truly went above and beyond to accommodate me. Even though my service wasn’t due until June, he made the effort to fit me in at a time that worked for me, which I really appreciated.
Liam carried out a thorough visual health check on the vehicle and took the time to ensure everything was in great condition, giving me real peace of mind. It’s reassuring to know the vehicle is being looked after with such attention to detail.
When it came to collection, Tristan was equally professional and helpful, making the handover smooth and straightforward.
Overall, the team delivered a seamless, friendly, and highly professional experience once again. It’s this consistent level of service that keeps me coming back. Highly recommended!
April 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi there,
Thank you for such an outstanding and detailed review — it really does mean a lot.
It’s fantastic to hear that your Ford Ranger service was handled so smoothly from start to finish. Tom will be thrilled with your feedback; fitting you in early and working around your schedule is exactly the kind of customer care he prides himself on.
Great to hear Liam’s thorough health check gave you real peace of mind, and that Tristan made the collection process just as professional and straightforward.
Consistent, friendly, high‑quality service is what the team at Vertu Bolton aim for every day, so your comments — and your continued loyalty — are hugely appreciated.
Highly recommended right back to you.
Kind regards,
Kerry
Dealt with a guy called Steve callard…
Dealt with a guy called Steve callard who was excellent to deal with everything went very smoothly from start to finish. I have bought two vehicles from this garage and the service has been outstanding.
January 26, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi there,
Thank you for the excellent 5‑star review. It’s great to hear how smoothly everything went from start to finish, and that Steve Callard made the whole experience so easy.
We really appreciate your continued trust in the dealership — outstanding service across two purchases is exactly what we aim for.
Kind regards,
Kerry
Very smooth
Very smooth. Bought a lovely car and was helped through the purchase by Ellie. What lovely staff and we were well looked after.
April 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Irquam was Amazing Brilliant Sales…
Irquam was Amazing Brilliant Sales Person, he couldn’t do enough for us. We had a very long drive from Dagenham to Bolton and he made sure everything was ready when we got there. Very happy more than happy with our new Car.
Well worth the drive
Thank you so much
Alan & Marie
April 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Alan and Marie,
Thank you for your wonderful feedback. We're delighted to hear that Irquam was amazing throughout your visit and went above and beyond to make sure everything was ready for you after such a long journey from Dagenham to Bolton. It’s fantastic to know he took such great care of you both and that you’re more than happy with your new car — well worth the drive indeed!
Your kind words mean a great deal to the team.
Kind regards
Dawn
CHRIS WAS FAIR
Chris was professional, honest and easy to deal with and helpfull with any questions definitely would recommend and the garage in general as this is the 3rd car the family has purchased and look forward to future business when need
April 11, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Chris was professional, honest, and easy to deal with, and that he was helpful in answering any questions you had. It’s wonderful to know you’d recommend both Chris and the garage as a whole — especially as this is the third car your family has purchased with us. We truly appreciate your continued trust and look forward to helping you again in the future.
Kind regards
Dawn
The sales assistant Megan was extremely…
The sales assistant Megan was extremely hpful and answered all of out questions. They were not busy and let us take out time. when we collected the car the little touches made all the difference. The bouquet of flowers made all the difference,. Would recommend them
to family and friends.
Suzanne,simon
April 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Suzanne and Simon,
Thank you so much for taking the time to share your lovely review. We're delighted to hear that Megan was so helpful and able to answer all of your questions. It’s great to know you never felt rushed and were given the time you needed to make the right decision.
We’re especially pleased that the little touches on collection day made such a difference for you — including the bouquet of flowers. We always aim to make the experience feel special, and it’s wonderful to hear that it meant a lot.
Thank you as well for recommending us to your family and friends — it truly means a great deal.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
Professional and caring team effort
Being a returning customer to Vertu Ford Bolton, I have again been highly impressed by the dedication and professionalism shown by Linda and Mark in helping the completion of my 4th car with Vertu. From the initial test drive offered then to ordering and collection, Linda kept me updated with the progress. All the team involved have played a part to deliver yet another stunning example of car from Ford. Thankyou to all.
April 3, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Simon
Thank you for your review. It is great to hear that as a returning customer you have once again been impressed by the service at Vertu Ford Bolton. I am really pleased that both Linda and Mark supported you so well throughout the process, from the initial test drive to ordering and collection, and that Linda kept you updated at every stage. It is lovely to know the whole team helped deliver another car you are delighted with.
Thank you again for your continued loyalty and your kind feedback.
Warm regards
Danielle
10 out of 10 service
Great customer service that was professional from start to finish. Everything was talked through from start to finish and nothing was too much trouble. Our adviser Ellie was so good with us showing a lot of patience, putting us at ease. We would recomend to anyone.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Ste,
Thank you so much for your fantastic 5‑star review! We're delighted to hear that you received great customer service from start to finish. It’s wonderful to know everything was explained clearly throughout the process and that nothing was too much trouble.
Ellie will be thrilled to read your kind words. Her patience and reassuring approach make such a difference, and it’s lovely to hear she helped put you at ease.
We truly appreciate your recommendation — it means a lot to the Ford Bolton team.
Kind regards,
Liza.
Very good service from start too…
Very good service from start too picking my new car up James was very pleasant
March 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Louise,
Thank you for the lovely 5‑star review. It’s great to hear everything went so smoothly from start to picking up your new car. James will be really pleased to know you found him so pleasant and helpful throughout.
Kind regards,
Kerry
From start to finish vertu bolton was…
From start to finish vertu bolton was very helpful.
Linda was easy to talk to and explained everything and answered all our questions.
Highly recommend.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you, Ginette, for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that your experience with Ford Bolton was so positive. It’s great to know that Linda was easy to talk to, explained everything clearly, and was able to answer all your questions throughout the process. Your high recommendation means a great deal to the team.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
I was seen promptly and had help in…
I was seen promptly and had help in completing all the documentation.
March 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Thank you, Graham, for taking the time to leave this great 5‑star review.
We’re really pleased to hear that you were seen promptly at Ford Bolton and received helpful support with completing all the documentation. Providing efficient and straightforward service is something we pride ourselves on, so it’s great to know this was reflected in your experience.
If there’s anything more we can assist you with, please feel free to get in touch.
Kind regards,
Liza
Ellie did a great job assisting me
Ellie dealt with me buying my car and she was great had answers to all my questions and service was fab! Thankyou Ellie
March 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Bolton
Hi Alison,
Thank you for your fantastic 5-star review. We're so pleased to hear that Ellie took great care of you throughout your car-buying experience. It’s wonderful to know she had all the answers you needed and made the process such a positive one.
We’ll be sure to pass on your lovely feedback — she’ll be delighted to hear it. Thank you again for choosing Ford Bolton.
Kind regards,
Liza
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.