Vertu Motors - Ford Bolton Reviews 

116
TrustScore 4.5 out of 5

4.7

54-56 Higher Bridge Street, BL1 2HG Bolton, Lancashire, GB


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Rated 5 out of 5 stars

Great service from Vertu, Bolton, Even tho my new vehicle was one of the cheapest cars, I felt like a valued customer. A special thanks to Amir for a honest description, no hard sale and making the pa... See more

Company replied

Rated 5 out of 5 stars

David has been fantastic and is a really nice chap, made the buying process of my new van super easy and arranged delivery, fast and efficient all completed within a week. Highly recommend 👍👍

Company replied

Rated 5 out of 5 stars

After purchasing a vehicle my self a family member was looking for a new car and I recommend vertu ford Bolton. Found the car they were looking for and from start to finish Stephen who delt with us fo... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the purchase of my new "BLACK PEARL," the Dacia Sandero Stepway. A very professional approach to the customer from Mr. Vim and Mr. Alex.I received an answer to every question with... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Ford Bolton

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 54-56 Higher Bridge Street, BL1 2HG, Bolton, Lancashire, United Kingdom

  • 0330 108 8787

4.7

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 96% of negative reviews

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4.7

All reviews

(116)

13,357 reviews in the last 12 months

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Rated 5 out of 5 stars

Buying new van

David Partington gave us a first class service from beginning to end.

February 28, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your kind review. I’m delighted to hear that David Partington provided you with a first‑class service from beginning to end. Your feedback is greatly appreciated.
Kind regards,
Matthew

Rated 5 out of 5 stars

Guys in Bolton were really easy to talk…

Guys in Bolton were really easy to talk to and really helpful,nothing was to much trouble and replied to all messages and emails straight away

February 28, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Hi Andy,
Thank you for leaving us such a fantastic 5‑star review! We're really pleased to hear that the team in Bolton were easy to talk to, helpful throughout, and quick to respond to all your messages and emails. Providing a smooth and stress‑free experience is something we always aim for, so it’s great to know we hit the mark.
If you need anything else, we're always here to help.
Kind regards,
Liza

Rated 5 out of 5 stars

Purchasing my new car was a great…

Purchasing my new car was a great experience. Chris was very helpful and kept me informed throughout.
I love my new Puma.

February 25, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your lovely feedback! We’re delighted to hear that purchasing your new car was such a great experience and that Chris kept you well informed throughout. It’s fantastic to know you’re enjoying your new Puma!
Kind regards,
Keith

Rated 5 out of 5 stars

All the staff at Vertu Bolton were…

All the staff at Vertu Bolton were great to deal with, particularly Ellie and Chris. Lovely car, looking forward to getting out and about in it.

February 18, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon,
Thank you for your great review. It’s wonderful to hear that the team at Vertu Bolton made your experience a positive one, and that Ellie and Chris were particularly helpful. We’re delighted you’re pleased with your new car and hope you enjoy every mile in it.
Kind regards,
Dean

Rated 5 out of 5 stars

A very straightforward purchase.

Max and Nick Marshall were extremely helpful with all aspects of the purchase, we would definitely purchase from the dealership again.

February 18, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon Bruce,
Thank you for your review.
I’m really pleased to hear that Max and Nick Marshall were so helpful throughout your purchase. It’s great that everything felt straightforward and that you’d be happy to buy from the dealership again.
Your feedback is much appreciated by the team at Ford Bolton.
Kind regards,
Dean

Rated 5 out of 5 stars

Top place to buy from

Absolute pleasure to be buying a car from this company from start to finish was so smooth and would recommend.

Would 100% go back to this company in the future.

James was a top man and wouldn't hesitate to deal with him again.

February 11, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your fantastic feedback. I’m delighted to hear that buying your car was a smooth and enjoyable experience from start to finish. We truly appreciate your recommendation, and it’s wonderful to know you’d choose to return to us in the future.
Kind regards
Keith

Rated 5 out of 5 stars

Very professional in all aspects of the…

Very professional in all aspects of the sale, Dave Partington was helpful, polite & kept me up to date throughout the sale.
Excellent service.

February 9, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Hi Paul
Thank you for your excellent feedback. We're delighted to hear that Dave Partington was professional, helpful, polite, and kept you fully updated throughout the sale. We really appreciate your kind words and are pleased you received such great service.
Kind regards
Dawn

Rated 5 out of 5 stars

Absolutely fantastic experience

Absolutely fantastic experience from start to finish with vertu ford , Bolton, David Partington sorted me out a lovely van at a reasonable price and he couldn’t do enough for me absolutely top bloke, I would definitely recommend vertu really good staff , they all know their stuff, very knowledgeable , six stars from me

February 6, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for your outstanding review. We’re delighted to hear you had a fantastic experience from start to finish at Vertu Ford Bolton. David Partington will be thrilled to know he was able to find you a great van at a reasonable price and that his support made such a positive impression.
It’s wonderful to hear your praise for the whole team — their knowledge and helpful approach are things we’re very proud of. Your six‑star recommendation truly means a lot to us.
Kind regards
Keith

Rated 5 out of 5 stars

5th change of car with Ford/ Virtu and…

5th change of car with Ford/ Virtu and Chris ensured the process was smooth and made every effort to get the deal done in a way that suited my requirements.

January 31, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon, Rob .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle

Rated 5 out of 5 stars

New Kuga

We were dealt with in a professional manner and looked after during the purchase of the vehicle. We were kept informed with the progress and the vehicle was delivered in a good condition.

January 30, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Vertu Motors Ford Bolton

Stephen Calland was our contact at Vertu Ford bolton. We cannot find any fault with the service we received. Very professional with nothing to much trouble all delivered in a friendly manner. Five star!

January 29, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning, Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that Stephen looked after you so well and that you couldn’t fault the service you received. His professional, friendly approach — and willingness to go the extra mile — is exactly what we aim to deliver for every customer.
Your five‑star feedback means a great deal to the whole team at Vertu Ford Bolton. We really appreciate it and hope to welcome you back again in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Both Nick and Dave Partington were both…

Both Nick and Dave Partington were both extremely helpful and very knowledgeable about their product.
Both a real ambassador for Vertu.

January 13, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

excellent service

excellent service

January 10, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Steve looked after me brilliantly and…

Steve looked after me brilliantly and made the whole process really easy

January 8, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning Neal, Thank you so much, Mr Hollick, for your fantastic 5‑star review. We're delighted to hear that Steve looked after you so well and made the whole process feel easy. Providing a smooth, supportive experience is exactly what we aim for, and your feedback means a great deal to the team.
We truly appreciate you choosing Vertu Motors Ford Bolton and hope you enjoy your new vehicle. Kind regards, Kerry

Rated 5 out of 5 stars

very knowledgeable and extremely…

very knowledgeable and extremely friendly staff.

January 5, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning Carol. Thank you so much for your kind words. We’re thrilled you found our staff both knowledgeable and friendly, and we look forward to welcoming you back again soon. Kind regards, Kerry

Rated 5 out of 5 stars

Totally above and beyond can not thank…

Totally above and beyond can not thank them enough even on his day off he still made sure everything was going well thank you Mike tinsley

January 5, 2026
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Vertu Ford Bolton Transit Custom

I was recently in the market to change my Transit Custom…….Following an utterly shambolic experience at Pentagon Ford Runcorn that lasted over 6 weeks and resulted in me NOT acquiring a vehicle…..on the 16th December I contacted Vertu Ford Bolton and arranged a visit to see their stock……the difference was like night and day !
I dealt with a guy named David Partington who was extremely polite and knowledgeable and spent the time with me to value my part exchange. Within 24 hours I had agreed a sale on a 4 month old vehicle with a reasonable saving on new and they took my part exchange.
I received a courtesy follow up video message from David to confirm the sale and to thank me for my business which I found extremely professional.
I collected the new vehicle a week later on the 23rd December.
The whole experience was stress free and totally professional and I would highly recommend….thanks again David .

December 23, 2025
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good afternoon, Jonny.
Thank you so much for your kind words! We are so happy to hear that David was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Help when ever we needed advice.

Our change of car was different this time as the previous car was discontinued. We had to assess carefully which was the best replacement taking two different wheelchairs into account and we were helped by our Motability Specialist lady. Very helpful whenever we called in to check things out.

December 17, 2025
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Amazing

I bought my new car from here just yesterday. I did most of it online but the people were so helpful. Mike especially who sold me my car was super helpful explained everything so well and tailored the experience to me and my schedule. The car is amazing. Thanks all.

December 19, 2025
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Good morning Bethany. Thank you so much for your kind words! We are so happy to hear that Mike was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Lengthy lead-time but worth it

Although it was a nine month lead-time, the representative kept us posted throughout the journey.
The vehicle looks great, drives great, lets hope the future holds trouble free motoring too.

December 10, 2025
Unprompted review
Vertu Motors  - Ford Bolton logo

Reply from Vertu Motors - Ford Bolton

Hi Andrew, Thank you for sharing your experience! We truly appreciate your patience during the nine-month lead time, and we’re glad our representative kept you updated throughout the journey. It’s wonderful to hear that you’re enjoying the look and drive of your new vehicle. We also hope it brings you many years of smooth, trouble-free motoring! Kind regards, Kerry

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