I had a fantastic experience with Jo Brown at Ford. She was incredibly helpful throughout the whole process of finding my new Ford Kuga. Jo was always friendly, positive, and professional, making... See more
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Carrie Ann at Bromley was very good at explaining everything clearly, not rushing us and was great to deal with . Friendly happy environment to walk into and drive away in a lovely car .
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We had a great deal with our new car jones was great helpful went out of he way to help us get a good deal for the car & we had a laugh along the way
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When to the Ford Vertu garage in Bromley to look for a second hand car Spoke with Millie Demachen used car sales executive very helpful and understanding nothing was to much trouble Sorted a f... See more
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Company details
About Vertu Motors - Ford Bromley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Masons Hill, BR2 9HS, Bromley, Kent, United Kingdom
- 0330 108 98801
4.4
Excellent
79 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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We had a great deal with our new car…
We had a great deal with our new car jones was great helpful went out of he way to help us get a good deal for the car & we had a laugh along the way
July 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Mr Fairweather,
Thank you for taking the time to leave us such a fantastic 5-star review. We're delighted to hear that you secured a great deal on your new car and had such a positive experience with the team at Ford Bromley.
It's wonderful to know that Jones was so helpful, went out of his way to ensure you got the best deal possible, and made the whole process enjoyable along the way. We firmly believe buying a car should be an exciting and enjoyable experience, so it's great to hear there were plenty of laughs too.
We'll be sure to pass your kind words on to Jones, who will be delighted to receive your feedback.
We hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
I had a fantastic experience with Jo…
I had a fantastic experience with Jo Brown at Ford. She was incredibly helpful throughout the whole process of finding my new Ford Kuga. Jo was always friendly, positive, and professional, making everything easy and stress-free.
Her excellent customer service, patience, and willingness to answer all my questions made a real difference. She went above and beyond to make sure I found the right car, and I couldn’t be happier with my new Ford Kuga.
I highly recommend Jo to anyone looking for outstanding customer service and a smooth car-buying experience. Thank you, Jo!
July 25, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear that Jo provided such friendly, professional and supportive service throughout your search for your new Ford Kuga.
It’s great to know that her patience, positivity and dedication helped make the process easy and stress-free, and that she took the time to answer all your questions and ensure you found the right car. We’re thrilled that you’re so happy with your new Kuga.
We truly appreciate your recommendation and will be sure to pass on your kind words to Jo.
Kind regards,
Matthew
Carrie Ann at Bromley
Carrie Ann at Bromley was very good at explaining everything clearly, not rushing us and was great to deal with . Friendly happy environment to walk into and drive away in a lovely car .
July 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Michael,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Carrie Ann provided such clear and helpful guidance throughout the process, taking the time to explain everything without rushing you.
It’s wonderful to know that you enjoyed the friendly and welcoming atmosphere at Ford Bromley and that your experience resulted in driving away in a lovely new car. Your kind words will mean a great deal to Carrie Ann and the team.
We hope you enjoy many happy miles in your new vehicle, and thank you again for your feedback.
Kind regards,
Liza.
Jones and delivery man really friendly…
Jones and delivery man really friendly and helpful
July 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Harry,
Thank you for your review. We're delighted to hear that Jones and the delivery driver were both friendly and helpful. We appreciate your feedback and are pleased they made your experience a positive one.
Kind regards,
Danielle
Fantastic service from Vertu
Fantastic service from Jessica. She was very knowledgeable and assisted with buying, transfer and insurance. Jessica made it a stress free, easy and very pleasurable experience.
All the staff I encountered from the initial telephone enquiry, receptionists and the used car sales team were friendly, professional and very helpful.
July 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Jane,
Thank you for your wonderful review. We're delighted to hear Jessica made the buying, transfer and insurance process so easy and stress free for you.
It's also great to know that every member of the team you encountered was friendly, professional and helpful.
Kind regards,
Danielle
Brilliant service from all staff…
Brilliant service from all staff especially Callum & Jessica- communication excellent - and very patient helpful staff which led to a successful purchase
July 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear that Callum and Jessica provided such brilliant service and that their excellent communication, patience and support helped make your purchase a success.
We truly appreciate your kind words and will be sure to pass them on to both Callum and Jessica.
Kind regards,
Matthew
No update from them
Went to pick up car monday night after work , when saw it had scratches on the car bonnet , told them about this was told I would get a call from the sales team Tuesday I thought I would give them opportunity to call to see what they can do, now I am left with a car that has lots of scratches on the bonnet
July 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience and can understand how disappointing and frustrating this must be, especially after collecting your vehicle and expecting it to be presented to the highest standard.
It's particularly concerning that you highlighted the scratches on the bonnet at handover and were advised that a member of the sales team would contact you. We would like the opportunity to resolve this matter and work towards a suitable resolution. I will be in contact today to discuss this.
Thank you for bringing this to our attention, and I hope we can restore your confidence in our dealership. Kind regards, Kelly Davenport. Used Car Sales Manager
Vertu Ford, Bromley, fails to find a conspicuous electrical fault
This report relates to Vertu Ford in Bromley.
My elderly sister took her car to the service department of Vertu Ford in Bromley. Her car had broken down 2 or 3 times with an electrical fault. Each time, a fuse was blown and the car stopped working. She asked them to give her car a thorough check and identify the cause of these breakdowns. Vertu Ford duly carried out a detailed check of the car and reported dirty contact in the fuse box. They cleaned the contacts, and also checked various other things on the car, and charged her £234. A few days later, the car broke down with the same fault. Given the situation, my sister took her car instead to an auto-electrician who found a totally different fault (a lead had been rubbing somewhere, exposing bare wires, and causing a short). He fixed the problem for £150. The actual problem was not spotted at all by Vertu Ford.
I therefore wrote to Vertu Ford requesting a full refund. The very least they could do is, as I asked, to provide my sister with a refund, and apologise for the inconvenience caused. Their failure had the potential to cause an accident. Instead, they simply ignored my letter and have done nothing. Beware of this company. We would not use again.
Postscript added after Vertu Ford's reply to my post above: In subsequent direct email communication, Mr. Gibson refused to provide any refund at all, despite admitting to having completely failed to diagnose the problem that was causing the car to breakdown. Whilst the reply from Mr. Gibson is very polite, the reality is the company kept the money and gave a hopeless service. This reinforces my previous recommendation i.e. do not use this company.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to leave your review.
We are very sorry to learn about the issues your sister experienced and the inconvenience caused by the repeated breakdowns of her vehicle. We appreciate how frustrating it must have been for her to experience the same fault again so soon after our inspection and repair work.
We are also disappointed to hear that the underlying cause of the problem was not identified during her visit to our dealership, particularly as she had specifically requested a thorough investigation into the recurring electrical fault. We understand the concerns this has raised and the loss of confidence it has caused.
Additionally, we apologise for any frustration caused by the lack of response to your correspondence. We recognise that customers expect their concerns to be acknowledged and taken seriously.
We thank you for bringing this matter to our attention and are sorry that, on this occasion, our service did not meet the standards your sister was entitled to expect.
Kind regards,
Martin Gibson
General Manager
Friendly and Attentive.
I had a great experience purchasing my car from this dealership and would definitely recommend them.
From the beginning, everything was handled smoothly and professionally. Gabrielle was especially helpful throughout the process; she was friendly, knowledgeable, and always happy to answer any questions I had. I never felt pressured at any point, which made the whole experience much more comfortable.
One of the highlights was the home delivery service, which made things incredibly convenient. Nabil delivered the car and provided excellent service; he was punctual, polite, and took the time to explain everything clearly.
Overall, a very positive experience from start to finish. I’m really happy with my car and the level of service I received.
June 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Gabrielle & Nabil were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Fabulous service we are extremely happy…
Fabulous service we are extremely happy with our new car
June 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Angela,
Thank you for your review. It’s great to hear you received such fabulous service and that you’re extremely happy with your new car.
Kind regards,
Dean
Excellent company and Callum at the…
Excellent company and Callum at the Bromley branch was brilliant, very knowledgeable and not pushy. Explained everything clearly so I’m absolutely delighted with everything!
June 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Dave,
Thank you for your review. It’s great to hear that Callum provided such knowledgeable, pressure‑free support and explained everything clearly. We’re delighted you’re so pleased with your experience.
Kind regards,
Dean
The staff were all really friendly and…
The staff were all really friendly and welcoming when I was buying my car. Jordan sat at the desk looking for ages to try and find me the perfect car, if I wasn’t happy, he’d keep looking until we found the one I wanted.
Will definitely be going back in the future
May 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words and for taking the time to leave us such a great review. We’re delighted to hear that you felt welcomed by the team and had a positive experience with us.
I’ll be sure to pass your feedback on to Jordan – he’ll be really pleased to know his effort and dedication in helping you find the perfect car made such a difference. We always aim to make sure our customers drive away completely happy, so it’s fantastic to hear that came through.
We truly appreciate your support and look forward to welcoming you back in the future.
Kind regards,
Keith
Holly very good sales & helpful.10/10.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your lovely feedback. We’re delighted to hear that Holly was so helpful and provided such great service. A well‑deserved 10/10 from you means a lot.
Many thanks,
Chloe
Holly the Sales Advisor made me feel so…
Holly the Sales Advisor made me feel so at ease when I was feeling very anxious about test driving the puma. Before we went out she talked to me thoroughly about the car I was interested in and explained everything to me. She was very friendly and had a calming influence and had a good understanding of the puma.
May 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Holly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
What a difference between Ford…
What a difference between Ford services.
Vertu couldn’t have been any more helpful!
We had a dilemma when my daughter had lost her lock and wheel nut for her Fiesta.
It wasn’t a problem as Ryan came out straight away and checked every master key (unfortunately didn’t fit) so took a photo and said a new key would be made and ready in 3-4 days.
Collected today and problem solved.
I’m leaving a positive review as we experienced such a different response at the Crayford branch. They never mentioned that it is possible to take a photo to get a key made. They just suggested having to break off the locks and replace for £50 each tyre.
Thankyou so much Vertu for a completely different experience of friendly helpful staff. Great service from the parts team
May 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi there,
Thank you so much for taking the time to share such detailed and positive feedback. We're delighted to hear that the team at Vertu were able to help resolve your daughter’s issue so quickly and efficiently.
It’s great to know that Ryan went straight out to assist, checked all available options, and then arranged for a replacement key to be made in such a straightforward way. We completely understand how stressful situations like that can be, so it’s wonderful to hear it was handled smoothly and without unnecessary complications.
We also really appreciate you highlighting the difference in approach compared to your previous experience elsewhere. Providing practical, helpful solutions and friendly service is exactly what we aim for, so your comments mean a great deal — especially for the parts team.
Thank you again for your kind words — we’re so pleased we could help.
Kind regards
Dawn
Friendly and professional service
May 5, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Teresa
Thank you for your lovely feedback. We're really pleased to hear you experienced friendly and professional service — that’s exactly what we aim for every time.
Your comments are truly appreciated.
Kind regards
Dawn
Thanks for making buying a new car so smooth and painless!
The process of buying a car was straightforward from start to finish and, once the car arrived and was ready for collection, Gary was meticulously helpful in every respect - answering my many (and often stupid) questions and spending time to explain all the paperwork and the in-car systems that have clearly moved on significantly since my previous car! Thanks Gary for all your help - you're a star!
April 30, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good morning Robert,
Thank you for your great review. We’re really pleased to hear the buying process felt straightforward from start to finish and that collecting your car was such a positive experience.
It’s lovely to know Gary took the time to answer your questions, explain the paperwork clearly and help you get familiar with the in‑car systems, especially with how much things have moved on. Making sure everything feels clear and comfortable is exactly what we aim for.
We hope you’re enjoying your new car and wishing you many happy drives ahead.
Kind regards,
Dean
Thoroughly recommend
Mollie was wonderful and made the whole process of swapping our Kuga for a new one very easy. She was extremely kind, patient and professional without being pushy and I really appreciated that she spent a lot of time explaining the new car's features to a very nervous driver. I can't praise her enough.
May 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good morning,
Thank you for your review. It’s lovely to hear how supportive Mollie was throughout the process, making everything easy and pressure‑free. Her patience, kindness, and clear explanations — especially taking the time to reassure a nervous driver — clearly made a big difference, and she’ll be delighted to read your praise.
Kind regards,
Dean
Service Department @ Ford Bromley blew up my engine
I had my wet belt replaced my Ford Bromley, as soon as left the dashboard lit up with engine failure. Left the car with them, they replaced the oxygen senor at a additional cost. Driving on the motorway, a strong smell of petrol and the petrol tank was empty. I rescued by Green Flag, the car limped into Ford Bromley and they replaced a few things. On a short journey more petrol was being consumed and eventually the car stopped due to empty tank. The service department at Ford Bromley is run by inexperienced amateurs and fix cars using Haynes manual.
May 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Errol,
Thank you for your review, and I’m very sorry to hear about the issues you’ve experienced following the work on your vehicle.
I understand your car is currently back in our workshop, and I’d like to reassure you that this is being taken very seriously. The problems you’ve described are clearly not acceptable, and we fully appreciate how frustrating and inconvenient this situation must have been for you.
Our management and technical teams are actively investigating the root cause of these issues while your vehicle is with us, and we are committed to ensuring that everything is resolved thoroughly and correctly before the car is returned to you.
We truly value your feedback, even when it highlights where we have fallen short, as it allows us to address concerns and improve.
Thank you for your patience while we work to put this right.
Kind regards,
Martin Gibson
General Manager
Les Bellchambers and his Manager Steve…
Les Bellchambers and his Manager Steve made the trade in and new purchase smooth and painless
May 2, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for sharing your experience. We're delighted to hear that Les and Steve made your trade‑in and new purchase feel smooth and stress‑free. They’ll be thrilled to know their support made such a positive impact.
Many thanks,
Chloe
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