I had a fantastic experience with Jo Brown at Ford. She was incredibly helpful throughout the whole process of finding my new Ford Kuga. Jo was always friendly, positive, and professional, making... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Carrie Ann at Bromley was very good at explaining everything clearly, not rushing us and was great to deal with . Friendly happy environment to walk into and drive away in a lovely car .
Company replied
We had a great deal with our new car jones was great helpful went out of he way to help us get a good deal for the car & we had a laugh along the way
Company replied
When to the Ford Vertu garage in Bromley to look for a second hand car Spoke with Millie Demachen used car sales executive very helpful and understanding nothing was to much trouble Sorted a f... See more
Company replied
Company details
About Vertu Motors - Ford Bromley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Masons Hill, BR2 9HS, Bromley, Kent, United Kingdom
- 0330 108 98801
4.4
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'd definitely recommend Vertu Ford Bromley
I'd definitely recommend Vertu Ford Bromley to friends and family because of the excellent service, professionalism and politeness without undue pressure to purchase extraneous add ons. Our sales person was very professional and appreciated a follow up call to check if everything was ok. Happy to recommend this company for the purchasing of a used vehicle.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Maria,
Thank you for such a thoughtful review. I’m really pleased to hear that you experienced excellent, professional and polite service, and that you felt comfortable without any pressure around add-ons. It’s great to know the follow-up call was appreciated and helped round off the experience. We really value your recommendation and are glad we could support you with your used car purchase.
Kind regards,
Dean
Callum is polite, well informed and easy to talk to which made buying my car an enjoyable experience.e buying my
Callum was polite and easy to talk to. He listened to my requirements about the the model, age and low mileage of the car I wished to buy. A test drive of a similar car in stock in Bromley was arranged a few days later which gave me the opportunity ask about the differences between the car I wanted to buy and the car I was selling. Callum inspected my Kuga which I wanted to part exchange and gave me a valuation. We looked at some of the available cars on line which met my requirements. Having chosen the car, Callum explained and discussed the benefits of various add on extras to the cost. having chosen those that I wanted the paperwork was easy and copies were printed off for me.
Callum notified me a couple of days later that the car had arrived and was ready for me to inspect and test drive. Three days later I collected it.
It was a very seamless, easy process as Callum kept me informed at each stage of the transaction. In no way did I feel pressurised into buying the car. Thank you Callum.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re delighted to hear how well Callum looked after you throughout the entire process. It’s wonderful that he listened carefully to your requirements, arranged a helpful test drive, and guided you through the differences between your previous car and the one you were looking to buy.
We’re pleased to know the part‑exchange, valuation, and paperwork were all handled smoothly, and that Callum kept you fully informed at every stage. It’s especially great to hear that you never felt pressured — just supported — while choosing the right car for you.
Your kind words mean a great deal, and we’ll be sure to pass your thanks on to Callum.
Fantastic experience from start to finish!
I recently visited Vertu Motors to upgrade my car and had a brilliant experience working with Callum. He took the true 'customer-first' approach, taking the time to understand exactly what I was looking for without any pressure.
Even though the car I chose had to be transported down from Scotland, Callum kept me updated throughout the entire wait. The turnaround was incredibly impressive—I picked out the car on Friday and was driving it home by Wednesday. If this is the standard Vertu Motors sets, I couldn’t recommend them enough!"
April 17, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to share your experience. We’re delighted to hear that Callum took a genuine customer‑first approach, understood exactly what you were looking for, and kept you fully informed throughout the process. It’s great to know the vehicle transfer was handled so efficiently and that you were able to drive your new car home so quickly. Your kind recommendation is very much appreciated.
Kind regards,
Matthew
A straightforward and efficient car-purchasing process
The whole process from initially booking an appointment to viewing the car we were interested in, taking it out for a test drive and then purchasing the car was very straightforward. All this was carried out under the guidance of a sales executive who was patient and knowledgeable.
April 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to share your experience with us. We’re pleased to hear that the entire process — from booking your appointment through to viewing, test driving, and purchasing the car — was straightforward and smooth. It’s great to know that our sales executive provided patient, knowledgeable guidance throughout, helping make the experience clear and comfortable for you. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
The staff were all very friendly and helpful.
The staff were all very friendly and helpful, finding out what I wanted, making suggestions and helping me to find the right car. Overall I was very pleased with the service provided and the car I eventually bought.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi there,
Thank you for the lovely review. It’s great to hear the team were so friendly and helpful, taking the time to understand what you wanted and guide you toward the right car.
Really pleased you’re happy with both the service and your final choice.
Kind regards,
Kerry
Great all-round experience
Great all-round experience! Competitive monthly leasing quotes and car delivered in around three to four weeks. I was especially impressed with Ford's tie-up with Octopus allowing a complimentary wall charger installation.
April 15, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your fantastic feedback. We’re delighted to hear you had such a great all-round experience and that our competitive leasing quotes and delivery times met your expectations.
It’s also great to know you found value in Ford’s partnership with Octopus and the complimentary wall charger installation — it’s an excellent benefit for customers making the switch to electric.
Thank you again for choosing us, and we hope you continue to enjoy your new car.
Kind regards,
Keith
Excellent service
Excellent service from Jones the salesman, very helpful and explained everything clearly re the purchase of my vehicle. He kept me informed throughout the process.
April 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi there,
Thank you for the great 5‑star review. It’s wonderful to hear that Jones provided such excellent service — clear explanations, helpful guidance, and regular updates make all the difference during a vehicle purchase. He’ll be really pleased with your feedback.
Kind regards,
Kerry
Great customer service providedBy Carrie-Anne
Carrie-Anne provided great customer service and gave me the time and attention when purchasing a car with vertu. Communication was excellent and overall I was really pleased with the service provided. I found Carrie-Anne to be really genuine in her approach and customer focused. I would recommend her and Vertu- thank you!
March 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi there,
Thank you for the fantastic 5‑star review. It’s great to hear how well Carrie‑Anne looked after you, giving you the time, attention and clear communication you needed throughout your purchase.
Your comments about her genuine, customer‑focused approach will mean a lot to her, and we really appreciate your recommendation.
Kind regards,
Kerry
Jordan was amazing
Jordan was amazing. A patient salesman no pressures. Very happy with Vertu Bromley
April 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Diane
Thank you for your lovely feedback. We're really pleased to hear that Jordan was amazing — patient, supportive, and completely pressure‑free throughout your experience. It’s wonderful to know you’re very happy with Vertu Bromley.
Your comments are truly appreciated.
Kind regards
Dawn
sold me a value for money car…
sold me a value for money car eventually after teething troubles with MG
April 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Terence
Thank you for your feedback. We're really pleased to hear that you eventually found a great value‑for‑money car, even after some initial teething troubles with MG. We appreciate your patience and are glad everything worked out in the end.
Kind regards
Dawn
I bought a Mercedes from Aylesbury
I bought a Mercedes from Aylesbury. Called next day to say the car was stuttering. Young car sales man did not respond to my calls or emails so went straight to management.After the 3rd time back fixed fault which was the clutch. 6 months later it now has a fault with the radio. Was told to take it to one closer to home. Dropped it off 8.30. 17.00 I called them for them to say I need to take it back to a main dealer. Baring in mind I had a notification the car was unlocked before lunch. Not a call back to collect it earlier. Wasted a day off work. Unpaid. I didn’t find service from them very helpful.
Just my review.
March 23, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1MG2403 Kind regards, Dean
Highly recommend
I'd suggest Vertu Ford Bromley to a friend because I met there a professional team of car enthusiast who can provide a top level service.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon,
Thank you for taking the time to leave your feedback. I’m really pleased to hear the team at Vertu Ford Bromley made such a strong impression. It’s great to know you found them professional, knowledgeable, and clearly passionate about what they do — that combination really does make a difference.
I’m glad their enthusiasm and service levels would make you confident recommending them to others.
Kind regards,
Dean
First day in my used new Kia Sportage
First day in my used new Kia Sportage. Again the staff at Bromley Ford have done it again. 5 years ago my mum had a hip operation and I wanted her to be comfortable in a vehicle to help her with getting out and about without complications. I picked up a EcoSport then and now after five years, I have needed a car for the same reason and also automatic. I gave this requirement over to the team and off they went "Callum" found the ideal car in Nottingham on the web and the next thing I know, it's at Bromley ready to have a look at and test drive.
The support, information, questions, knowledge about the car with costs, servicing and maintenance was brilliant.
I have been with Bromley for six years and we are all human, but find them great at feeling your in control and happy with every decision. Well done everyone.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you, Ray, for this thoughtful 5‑star review.
We’re delighted that the Ford Bromley team were once again able to find the perfect car to meet your needs. It’s great to hear that Callum quickly sourced the ideal Kia Sportage and arranged everything smoothly for you to view and test drive. Your comments about the team’s support, knowledge, and clear guidance around costs and maintenance are truly appreciated.
Thank you for your continued loyalty over the past six years — we’re glad you always feel in control and confident in your decisions.
If you ever need anything further, we’re here to help.
Kind regards,
Liza
Ask for Carrie Anne
Ask for Carrie Anne, but I have always found all the used car staff friendly and honest. They appear to enjoy their job and it makes the whole transaction feel enjoyable.
March 3, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Jackie
Thank you for your lovely feedback. We're really pleased to hear that you’ve always found the used car team friendly, honest, and genuinely happy in their work — it’s great to know this makes the whole experience enjoyable. A special thank you for recommending Carrie Anne as well.
Your comments are truly appreciated.
Kind regards
Dawn
Car purchase
Good experience overall in terms of service provided. Trust the after sales service will meet the same standard.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your feedback. We’re really pleased to hear you had a good overall experience and felt well supported throughout. We’re confident our after‑sales team will continue to deliver the same high standard of service you’ve experienced so far.
Many thanks,
Chloe
Good service from the sales team
February 28, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Brian,
Thank you for the great 5‑star review. It’s really good to hear you found the service friendly and efficient — exactly what the team aim to deliver.
Kind regards,
Kerry
Steve with Carie and his team are knowledgeable and great to deal with.
Vertu Ford Bromley were great because. The sales person Carrie-Anne Carmen who I have been dealing with for 16 years is the reason I return to her at the Bromley showroom again, again and again. She is so patient, polite and never puts any pressure with a sale. A very nice young lady always there for advice. Very Happy with Carrie.
February 6, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your lovely review. It’s wonderful to hear that Carrie‑Anne has looked after you so well over the years. Her patience, professionalism and pressure‑free approach clearly make every visit a positive experience. We really appreciate your continued loyalty.
Kind regards, Keith
I had a great experience financing my…
I had a great experience financing my car with the support and guidance received from Jones. From the moment I walked in, he was professional, friendly, and knowledgeable. He took the time to listen to my needs and helped me find the perfect car that fit my budget and lifestyle. I never felt pressured, and I truly appreciated the personalised service. I would highly recommend the dealership. Also, they have a wide variety of cars (new and used) to choose from, which are suitable for all lifestyles. Thank you to Jones and team for the outstanding service.
February 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi there,
Thank you for your fantastic 5‑star review! We’re delighted to hear that you had such a great experience at Ford Bromley. It’s wonderful to know that Jones was professional, friendly and knowledgeable, and that he took the time to understand your needs and help you find the perfect car without any pressure.
We’re so pleased that the personalised service made such a positive difference, and that our wide range of new and used cars helped you find the right fit for your lifestyle and budget. Your recommendation means a great deal to the whole team.
Thank you again for your kind feedback — it’s truly appreciated.
Kind regards,
Liza
Been waiting a while to find the exact…
Been waiting a while to find the exact car, with the right spec and in the colour of my choice. Worth the wait cos the had it !
February 3, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your review. We're glad to hear it was worth the wait and that you finally found the exact car, with the right spec and colour you wanted. We really appreciate your feedback.
Kind regards,
Keith
A delightful and friendly experience with Carrie-Anne. …
A delightful and friendly experience with Carrie-Anne at Vertu Bromley buying an Ecosport to replace my 9 year old Fiesta. There was no pressure, just lots of information and advice. I felt confident buying this car and would highly recommend Carrie-Anne.
February 14, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for your lovely review. We're delighted to hear that Carrie‑Anne made your experience friendly, informative and pressure‑free. It’s great to know you felt confident choosing your new Ecosport, and we really appreciate your recommendation.
Kind regards, Keith
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.