I had a fantastic experience with Jo Brown at Ford. She was incredibly helpful throughout the whole process of finding my new Ford Kuga. Jo was always friendly, positive, and professional, making... See more
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Carrie Ann at Bromley was very good at explaining everything clearly, not rushing us and was great to deal with . Friendly happy environment to walk into and drive away in a lovely car .
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We had a great deal with our new car jones was great helpful went out of he way to help us get a good deal for the car & we had a laugh along the way
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When to the Ford Vertu garage in Bromley to look for a second hand car Spoke with Millie Demachen used car sales executive very helpful and understanding nothing was to much trouble Sorted a f... See more
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Company details
About Vertu Motors - Ford Bromley
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Masons Hill, BR2 9HS, Bromley, Kent, United Kingdom
- 0330 108 98801
4.4
Excellent
78 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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we found the experience easy
we found the experience easy. Carrie-Anne was very welcoming and helpful, listening to our requirements and concerns. She explained everything clearly and went through all the options. She was patient with our questions, even when we changed choice of car before the test drive, finding us the right car with which we are very happy. At no time did we feel pressured or rushed.
February 13, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Ian,
Thank you for taking the time to leave such a detailed review. I’m really pleased to hear that your experience was easy from start to finish. It’s great that Carrie-Anne made you feel welcome, listened to your needs, and explained everything clearly while giving you plenty of time and space to make the right decision.
I’m glad she was able to find the perfect car for you, even with the last‑minute change before the test drive — and that you never felt rushed or pressured at any point.
Kind regards,
Reply from Vertu Motors - Ford Bromley
Hi there,
Thank you for your feedback. We're really pleased to hear you received good customer service during your visit. Your comments are truly appreciated.
Kind regards
Dawn
I had a very positive experience at…
I had a very positive experience at Vertu Ford Bromley. The service was excellent and all the staff were friendly and helpful. A special thank you to Jordan, who took the time to clearly explain how my new car works, as I am not very mechanical. I really appreciated his patience and support!
January 21, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Makiko
Thank you for your lovely feedback. We're delighted to hear you had such a positive experience at Vertu Ford Bromley. It’s great to know the service was excellent and that you found the team friendly and helpful throughout.
A special thank you for mentioning Jordan — we’re so pleased he took the time to explain everything clearly and that his patience and support made such a difference. Your comments are truly appreciated.
Kind regards
Dawn
Stellar experience.
I was in an car crash with lorry. I've came out of it unscathed but in all of it I've lost my dream car. So naturally I've started looking for a new one. Vertu Ford Bromley came across during my searches and boy, they have delivered. From the first contact till my drive off site. An absolutely priceless experience. Your agent and the manager were recommending but not pushy. Empathetic and understanding my situation. Smarty advising but agreeing to all my decisions without a fuss. Answering promptly and professionally to all my wastly multiple queries. It's not my first dealing with a car dealer but it's definitely the best! Absolutely recommended! Great dealership. Please pass my biggest thanks to Mr Jones Boakye-Yiadom. This gentleman is a great asset to your company and a stellar example on how to make sales experience so enjoyable and smooth. I'm off for an enjoyable drive now with a peace of mind, thanks to Vertu Ford Bromley!
January 17, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for sharing your experience, and I’m so glad you’re safe after such a serious accident. It’s great to hear that the team at Vertu Ford Bromley, especially Mr Jones Boakye‑Yiadom, were supportive, understanding, and made the whole process smooth during what must have been a stressful time. Your comments about their empathy, professionalism, and guidance mean a lot, and I’ll be sure to pass on your thanks. Wishing you many enjoyable and worry‑free miles in your new car.
Kind regards,
Keith
Great service!
I have gotten 4 cars from Bromley dealership and always been shown professionalism. The new car that O bought I am very happy with and thats down to Jordan at the Used Car. Highly recommend his service. Will definitely recommend to buy there again.
January 26, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Selling of extra insurances too pushy
We felt that the selling of everything except the actual car was far too pushy & over the top i.e. finance, warranty, service plan, tyre/alloy insurance & windscreen & damage insurance. When we told the sales person that we wasn’t interested, we were questioned as to what was our reason. When we got home we both felt exhausted, as if we’d ran a marathon. We thought we’d have a good experience going to a main dealer but that wasn’t the case.
Also when I came to put in my personal bits & bobs I discovered that there were no mats & that there was an empty perfume bottle & rubbish in the doors.
January 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for taking the time to share your feedback. I am genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you bringing these concerns to our attention.
I am particularly disappointed to learn that you felt pressured during your visit. While we do have a responsibility to explain optional products such as finance, warranties, and protection plans, this should always be done in a respectful, informative, and non intrusive manner. Once a customer has declined, that decision should be accepted without further challenge. I’m sorry that this was not your experience and that it left you feeling exhausted rather than reassured.
I am also concerned by your comments regarding the preparation of the vehicle. Finding no mats and discovering rubbish left inside the car is not acceptable and falls well below the standards we expect. Please accept my sincere apologies for this oversight.
Your feedback has been shared with the management team so that we can address both the sales approach and vehicle preparation standards to ensure this does not happen again.
I would welcome the opportunity to discuss this further and see if we can put things right for you.
Thank you again for your honesty, and I’m sorry that your visit did not reflect the experience you were expecting from a main dealer.
Kind regards, Kelly Davenport - Used Car Sales Manager
incompetent service
They replaced my tyre and accidentally discarded the pressure sensor without informing me. I only discovered this the following year when my car failed its MOT due to the tyre‑pressure warning light. They then charged me for a new sensor, yet still couldn’t fix the warning‑light issue. Despite that, they passed the MOT and told me to visit the manufacturer’s service centre because they were unable to resolve it themselves. In the end, I ended up paying three times for a problem caused entirely by their own incompetence.
December 9, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon Eezana, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Please could you email us at digitalcustomerexperience@vertumotors.com quoting reference number TP1EK2201 with your best contact details and vehicle registration. Kind regards, Kerry
Extremely poor refund experience
Extremely poor refund experience. I was promised my money back in 5 working days, but it took 4 weeks of constant chasing to get it resolved. The lack of communication from Vertu Bromley was unacceptable and caused me a lot of anxiety. I highly recommend considering other options before buying a car here—once they have your money, getting it back is a huge struggle.
December 15, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good morning, Thank you for taking the time to leave your feedback, and I am genuinely sorry for the frustration and anxiety caused by the delay in processing your refund.
We appreciate how disappointing it must have been to wait significantly longer than the timescale originally communicated, especially when you were having to chase for updates. This is not the level of communication or service we aim to provide, and I sincerely apologise for falling short on this occasion.
Your comments regarding the lack of communication have been taken on board, and we are reviewing this internally to ensure clearer timescales and better updates are provided to customers going forward.
If you would like to discuss this further, please feel free to contact us directly so we can ensure all aspects of your feedback are addressed appropriately.
Kind regards, Kerry
Jo the sales consultant went above and…
Jo the sales consultant went above and beyond to help me through the process and ordering my new car with a friendly and very helpful manner
January 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Jo was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
When to the Ford Vertu garage in…
When to the Ford Vertu garage in Bromley to look for a second hand car
Spoke with Millie Demachen used car sales executive very helpful and understanding nothing was to much trouble
Sorted a few issues out of the car we were looking at
Arrange collection on Monday unfortunately wasn't feeling very well
But Arranged free delivery for me on the same day
Couldn't ask for better service thanks Millie
N
December 27, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Millie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Sales manager Tom Hawthorne and sales…
Sales manager Tom Hawthorne and sales advisor Alice Shelley were fantastic throughout my leasing process. Service like this should be rewarded and it certainly makes the car ordering process so much easier and stress free. Well done to both of you and thank you!
December 1, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Virtu review
Callum helpfully offered me a test drive in the type of car I was interested in, after the test drive I was convinced my choice of car was correct.
Callum went through the purchasing process explaining each step. Callum helpfully arranged for the car to be taxed and for its MOT to be done before I picked it up.
December 17, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon, Benjamin.
Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Alice Shelley was a absolute star she…
Alice Shelley was a absolute star she guided me through everything with me car
December 3, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good afternoon. Thank you so much for your kind words! We are so happy to hear that Alice was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent customer service from…Gary boughtwood vertu Bromley
Excellent customer service from beginning to end , Gary bought wood couldn’t have done more to help us through the process
November 28, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Gary was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Saw car on line
Saw car on line , purchased over the phone , helped by Jones very professional and wasn’t pushy in his sales style , got everything organised quickly, bought it on Saturday , had it by Tuesday and it had to come from over 200 miles away .
Only one issue but it was person driving car up had crossed through the dartford crossing and didn’t pay charge so I received a fine , thankfully only £3.50 .
November 8, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
I would like to express my sincere appreciation
I would like to express my sincere appreciation for the excellent service provided by Tracy Coles at Bristol Street Motors, Bromley. Tracy arranged the full service and repairs for my Ford Fiesta with outstanding professionalism, efficiency, and genuine care.
November 21, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Tia morris and her team guy on the…
Tia morris and her team guy on the office made my experience a pleasant one I brought my son who is in a wheelchair, wheelchair accessible
Warm onside as today was freezing
Accommodated me also with a tea coffee hot choc......machine
Again thankyou for moving so quick
And love the video of work that was done on the vehicle.
November 19, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
The service i received from millie was…
The service i received from millie was fantastic I would I highly recommend her for your next purchase the car was immaculate inside and out
October 25, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Hi Kevin, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Ford Vertu Motors Brilliant company to deal with no…
Brilliant company to deal with no stress no rush & go through everything step by step kept me informed by phnom & email was looked after by Millie she was lovely nothing was to much trouble for her it was a pleasure doing business with Vertu Motors would recommend this company to anyone
October 20, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Thank you so much for your kind words! We are so happy to hear that Millie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
What an amazing experience i had today…
What an amazing experience i had today buying my car at Bromley. Millie made me feel very relaxed, and totally helped me by explaining everything I needed to know about the car, even though she had to repeat herself 10 times. Kelly was extremely helpful too. The whole process from start to finish has been amazing.
October 23, 2025
Unprompted review
Reply from Vertu Motors - Ford Bromley
Good morning, Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Millie and the team. We hope to see you again soon. Happy motoring, Kerry
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