Jess was excellent all the way through. She answered questions which were probably minor, but she did it with ease and professionalism. She made the whole process very easy from a customer point of v... See more
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See what reviewers are saying
After ordering our new car we were kept in the loop as to when it will be delivered. the process was handled professionally by Aqib our sales person. On hand over they made sure we were happy with the... See more
Company replied
The staff are very helpful ,friendly and informative from the first phone call to the collection of our vehicle. Kieran our sales person was attentive and personable keeping us up to date through re... See more
Company replied
Everyone very friendly and couldn't do enough to help. I often find car dealerships intimidating, but not here. We dealt with Aimee. tho new to the job was very courteous and professional. very p... See more
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Company details
About Vertu Motors - Ford Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
High Street, Carrville, DH1 1AU, Durham, County Durham, United Kingdom
- 0330 108 8963
4.7
Excellent
104 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly salesperson who was easy to…
Friendly salesperson who was easy to deal with and kept me updated.
March 22, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Sarah,
Thank you so much for your lovely 5‑star review! We’re delighted to hear that you found our salesperson friendly, easy to deal with, and great at keeping you updated throughout the process. Providing clear communication and a smooth experience is exactly what we aim for, so it’s wonderful to know we delivered that for you.
We really appreciate you taking the time to share your feedback.
Kind regards,
Liza.
Excellent Service and very good coffee :)
Excellent Service and very good coffee! Victoria was amazing and over the moon with our new car!!
March 18, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Jane,
Thank you so much for leaving us a fantastic 5‑star review. We’re thrilled to hear that you received excellent service at Vertu Ford Durham — and that you enjoyed the coffee too!
It’s wonderful to know that Victoria made such a positive impression and that you’re over the moon with your new car. Feedback like yours truly means a lot to the team, and we’ll be sure to pass on your kind words to her.
If you need anything at all in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
No hassle straight forward chat Mike…
No hassle straight forward chat Mike was very helpful explaining things to my husband and myself told him what we wanted and he listened
March 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Julie,
Thank you for your lovely 5‑star review. We’re really pleased to hear that your experience at Ford Durham was straightforward and hassle‑free. It’s great to know that Mike was so helpful and took the time to clearly explain everything to both you and your husband. Listening to what customers want is something we take pride in, so your feedback is truly appreciated.
Thank you again for taking the time to share your experience.
Kind regards,
Liza
Sold a Ford Kuga Phev Titanium and…
Sold a Ford Kuga Phev Titanium and purchased an MG4, where Sue McGlade did an excellent job (12 out 10) with the change over and the work involved. If this car turns out to be as good as the Kuga then I will be well happy.
Thanks again to Sue & Andy.
March 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Clyde,
Thank you so much for your fantastic 5‑star review. We’re delighted to hear that Sue provided such exceptional support — a “12 out of 10” is high praise indeed! It’s wonderful to know that she and Andy made the changeover from your Ford Kuga PHEV Titanium to your new MG4 such a smooth and positive experience.
We really appreciate you taking the time to share your feedback, and we hope your MG4 proves to be just as enjoyable as your previous car.
Kind regards,
Liza
car purchase
mike the salesperson was very helpful and informative , answered all questions regarding purchase of car
March 10, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Paul,
Thank you for your review. I’m really pleased to hear Mike was helpful and informative throughout your car‑buying experience. It’s great to know he was able to answer all your questions clearly and support you through the process.
We really appreciate your feedback.
Kind regards,
Dean
Vehicle transferred from another Vertu…
Vehicle transferred from another Vertu dealer without any problems, Salesman (Leon Smith) was friendly and polite, was exceptional throughout.
10/10
March 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Neil,
Thank you for your review. I’m really pleased to hear the vehicle transfer went smoothly and that everything was handled without any issues. It’s great to know Leon was friendly, polite, and exceptional throughout the whole process.
Your 10/10 means a lot.
Kind regards,
Dean
Excellent customer service
Excellent customer service, they put the customer first
March 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi David
Thank you for your excellent feedback. We're really pleased to hear that you received great customer service and that the team truly put the customer first. Your comments are greatly appreciated.
Kind regards
Dawn
Good choice of cars and friendly and…
Good choice of cars and friendly and pleasant staff.
February 12, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your feedback. We’re pleased to hear you found a great choice of cars and experienced friendly, pleasant service from our team. Your positive comments are much appreciated.
Kind regards,
Matthew
Buying a used car from Durham Ford
There is only one word to use everything was outstanding
March 4, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Joseph,
Thank you so much for your kind words. We're absolutely delighted to hear that your experience buying a used car from our Ford Durham team was outstanding. Feedback like yours means a great deal to us.
We truly appreciate you taking the time to leave a review.
Kind regards,
Liza
First class service
Kierran kept us upto date right upto taking delivery. First class job.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Alan,
Thank you for leaving such a great 5‑star review. We're delighted to hear that Kierran kept you fully updated right through to delivery — that level of communication is exactly what we aim to provide. He’ll be really pleased to know his support made the process a first‑class experience for you.
We truly appreciate your feedback and hope you enjoy your new vehicle.
Kind regards,
Liza
A good experience
A good experience. Jess looked after us very well. This is our fourth car from them because we always get the best deal
March 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Chris,
Thank you for taking the time to leave such a great 5‑star review. We're really pleased to hear you had a good experience and that Jess took excellent care of you throughout your visit. It’s fantastic to know this is your fourth car from us — your continued trust and loyalty mean a great deal to the team.
We’re delighted that you consistently feel you’re getting the best deal, and we look forward to welcoming you back again in the future.
Kind regards,
Liza
Excellent service from Aqib
Excellent service from salesman, from beginning and initial contact to final purchase. Nothing was too much for him and he kept us updated on all aspects.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi L Hoynes,
Thank you so much for your excellent 5‑star review! We’re delighted to hear that you received such great service from the salesman at Vertu Ford Durham. It’s wonderful to know that nothing was too much trouble and that you were kept fully updated from initial contact right through to the final purchase.
Your feedback is truly appreciated by the whole team.
Kind regards,
Liza
Top class service
Our sales advisor was so helpful and went over and above to make sure we got exactly what we needed.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon,
Thank you for your review. I’m really pleased to hear your sales advisor was so helpful and went above and beyond to ensure you got exactly what you needed. It’s great to know the support you received made such a positive impact.
Kind regards,
Dean
Mike Davies car salesman…
Salesman Mike Davies was Excellent to deal with from start to finish was always helpful with questions and queries I would highly recommend Mike if you are buying a new are used car from Mike cannot fault him 10/10 thanks again Mike. From Terry
February 27, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your great review, Terry. We’re delighted to hear that Mike provided excellent service from start to finish and was always happy to help with any questions. Your recommendation means a lot, and we’ll be sure to pass on your kind feedback to him.
Kind regards, Keith
Great advice
Great advice, guidance and support from our salesman - would very much recommend Kieran!
February 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for the great feedback! We’re really pleased to hear you received such helpful advice, guidance and support, and it’s wonderful to know you’d recommend Kieran. We’ll be sure to share your kind words with him.
Kind regards,
Keith
Mike at Ford Durham was very helpful
Mike at Ford Durham was very helpful, he found us the car we wanted within hour budget.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Laura,
Thank you for your review. I’m really pleased to hear that Mike was able to help and found the right car for you within your budget — that’s exactly the kind of support we aim to provide.
Kind regards,
Dean
What a great experience with VERTU from…
What a great experience with VERTU from start to finish kept me well upto date with the purchase of my new car and sent out a nice video of the car just before i picked it up. also i would like to thank Jessica at Vertu Durham for being so professional definitely come back for my next car.
February 20, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Kevin,
Thank you for such a great review. I’m really pleased to hear that your experience with Vertu from start to finish was so positive. It’s great to know you were kept well updated throughout the process, and that the video of your new car before collection added to the excitement.
I’m also delighted to hear that Jessica looked after you so professionally — she’ll really appreciate your kind words. We’d be more than happy to welcome you back again when you’re ready for your next car.
Kind regards,
Dean
Excellent customer service
Excellent customer service! Mike was always so prompt with replying which was great.
February 16, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi A Esprit,
Thank you for leaving this review. We are so pleased to hear that you received excellent customer service and that Mike was so prompt with his replies. Your feedback is very much appreciated.
Kind regards,
Danielle
Worst car buying experience ever
Worst car buying experience ever, bought the car in October, it has loads of issues which still aren’t resolved. The sales teams sell you the dream and promise the world but the reality is quite different. Stay away don’t waste your time.
October 30, 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
We are sorry to hear this, it is never our intention for this to happen, Lee, our General Sales Manager will contact you to resolve your concern.
Regards
Simon
Excellent service
Andy Dowling and the team made everything so easy for me and they could not do enough to help. Congratulations on having such excellent customer service.
February 9, 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Julie
Thank you for your wonderful feedback. We're delighted to hear that Andy Dowling and the team made everything so easy for you and went above and beyond to help. Your kind words about their excellent customer service mean a great deal to us.
Kind regards
Dawn
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