Dave Brady was more than helpful.I felt very comfortable on the test drive.He explained everything that I asked about the car.The whole process was conducted in a friendly & professional manner! The c... See more
Company replied
Challenge Way, Martland Park, WN5 0LD Wigan, Greater Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Dave Brady was more than helpful.I felt very comfortable on the test drive.He explained everything that I asked about the car.The whole process was conducted in a friendly & professional manner! The c... See more
Company replied
As always the team at Wigan Vertu were superb all the way through our new car purchase. So professional, answering our many questions, explaining things so we could understand about changing from hyb... See more
Company replied
5 star customer service as always from Vertu Wigan! Ryan was amazing when helping us to sort our new car! Brilliant communication all the way through, quick responses to any of our queries and he was... See more
Company replied
After having our car stolen, both Gareth and John were very sympathetic and helpful in our purchase of a car. They listened to what we wanted, and there were no sales pressure tactics. We love our For... See more
Company replied
Written by the company
Challenge Way, Martland Park, WN5 0LD, Wigan, Greater Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole buying experience was excellent from start to finish . I also got a good trade in deal and the exchange of vehicles was easy. Would definately buy from them again.

Reply from Vertu Motors - Ford Wigan
Transported car from Durham to Wigan without any commitment from me. Acceptable price for my trade in. Nursed me through the purchasing process. I had owned same car for 15yrs. Signing docs by text / PIN etc all new to me. Thanks to David (sales) and Sam who showed me round the new car when it came to Wigan.

Reply from Vertu Motors - Ford Wigan
Excellent service. Very helpful. Keep you updated from the day you order your car and very helpful showing you all the things around the car once car is ready to collect. Big Thankyou to Tim (Wigan branch)

Reply from Vertu Motors - Ford Wigan
Absolutely fantastic! Jordan and Stuart couldn’t have been more helpful. They really went out of their way to find me a great deal on a brand new car, they explained everything (I have never bought brand new before!) and also calmed my nerves about transitioning from a manual to an automatic. I couldn’t recommend this dealer enough (Wigan branch) not your usual pushy sales people. Just genuinely there to make sure you get the best deal, such honest and caring people.

Reply from Vertu Motors - Ford Wigan
Harry helped me purchasing my first car and made the sale very easy & was also very patient with all the questions I had with it being my first car.
Sam also made the process of picking my car up very easy and provided great customer service.
Thank you both!!

Reply from Vertu Motors - Ford Wigan
EXCELLENT service from the start! John, Harry & Sam in Wigan, as well as staff in their Gateshead HQ, couldn't have been more professional, helpful & caring. My questions were answered promptly and fully, and thanks to photos and videos I had all the information I needed to buy my car online.

Reply from Vertu Motors - Ford Wigan
Easy to do Business with.
Friendly staff who did pester after first visit but found a car to the spec. that we wanted. They let us know when the could have it ready with a smooth exchange on site.

Reply from Vertu Motors - Ford Wigan
Ryan and Stewart both were great, with regular updates and making sure the car was ready as soon as they could. The car was a surprise for my wife so they help make it a memorable day for us all 😊

Reply from Vertu Motors - Ford Wigan
Hi Bought a kuga from vertu ford Wigan picked the vehicle up hand over and service were grate
Only noticed after getting the vehicle home a dent in the passenger door, informed the sales man Dave Brady and he sorted it out.
Sent a repair service to my address and they carried out the repair
Can’t praise Vertu and Dave enough

Reply from Vertu Motors - Ford Wigan
The service I recently was impeccable, in particular David at vertu ford Wigan . From the start to the very end they were professional and polite, they kept me informed at all times and guided me through the process of t & c. I would recommend this service again

Reply from Vertu Motors - Ford Wigan
I live in Blackpool and have been looking to change my smaller 4 year old electric MG SUV for some time and have been looking seriously at the New Ford Explorer EV after viewing many good reviews online. After having no response from my local Ford Dealer after even test driving the car there earlier in the year, I decided to look further afield for another respected Ford Dealer. I received a call back from Jordan at Vertu Ford in Wigan, who couldn't have been more helpful, knowledgeable and answered all the questions I needed to make my purchase. I travelled over to Wigan that very weekend to place my new car order and I am now waiting for the car to be built in Ford Europe Factory in Germany to my desired specifications and couldn't be more pleased with how the transaction was done and dusted so easily especially after waiting weeks for a response from the dealer in Blackpool who just seemed to be totally uninterested . Thank you Jordan and Steve for your valued support and I look forward in the next few months to receiving my brand new Ford Explorer Premium. Absolutely Brilliant!

Reply from Vertu Motors - Ford Wigan
No hard sell….easy to deal with, honest and straightforward… would definitely recommend Vertu Wigan

Reply from Vertu Motors - Ford Wigan
We were very impressed by the friendliness of the staff especially Dave our sales man who was very helpful and nothing was too much trouble for him and everything was completed as he said it would be.

Reply from Vertu Motors - Ford Wigan
David Brady helped me with my purchase, from start to finish his customer service was first class, he was helpful polite and made everything very clear. The car industry needs more David's

Reply from Vertu Motors - Ford Wigan
Dave was our salesman. Very personable and professional. Nothing was too much trouble. Found us the right car that met our needs. A great experience all round.

Reply from Vertu Motors - Ford Wigan
Our sales person was Jordan he was great friendly answered all of our questions and we didn’t feel any pressure to buy

Reply from Vertu Motors - Ford Wigan
Great experience thank you (jordan)for all your help.

Reply from Vertu Motors - Ford Wigan
Tim is wonderful, it was so lovely getting our 2nd car from him. Very professional and helpful

Reply from Vertu Motors - Ford Wigan
Dave Brady our salesman was brilliant throughout and couldn’t have been anymore helpful.

Reply from Vertu Motors - Ford Wigan
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.