Marceli Korman (Celi). A big thank you to him. He gave us top grade attention! He was polite, respectful, patient, extremely knowledgeable and in no way, 'pushy or over persuasive.'
Company replied
Location
Switch location5 Alphin Brook Road, Marsh Barton Trading Estate, EX2 8RG Exeter, Devon, GB
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See what reviewers are saying
Overall experience was great, especially with the help of Shannon, everything went smooth. She guided us from the start until we received the car.
Company replied
Excellent teamwork; Simon, Ben, Chrystian and above all Celi dealt with me brilliantly! Knowledgeable, thoughtful and friendly; every step of the transaction handled with consideration and care. On si... See more
Company replied
Friendly staff, welcoming and pleasant environment. Only issue was the promises to buff out the scratches and scuffs were not done. Quite a few marks and scrapes where the front bumper has hit somethi... See more
Company replied
Company details
About Vertu Motors - Honda Exeter
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
5 Alphin Brook Road, Marsh Barton Trading Estate, EX2 8RG, Exeter, Devon, United Kingdom
- 0330 012 2206
4.7
Excellent
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Celi
Marceli Korman (Celi). A big thank you to him. He gave us top grade attention! He was polite, respectful, patient, extremely knowledgeable and in no way, 'pushy or over persuasive.'
August 20, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good morning Christine,
Thank you for your wonderful feedback. It’s fantastic to hear Celi provided such outstanding service throughout your experience. We’re delighted he was polite, respectful, patient and extremely knowledgeable, taking the time to ensure you felt comfortable and well informed without any pressure. It's great to know he gave you such excellent attention and made such a positive impression.
Kind regards,
Dean
Overall experience was great!!!
Overall experience was great, especially with the help of Shannon, everything went smooth. She guided us from the start until we received the car.
August 18, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good morning Jerald,
Thank you for your wonderful feedback, it’s great to hear you had such a positive experience throughout your journey. We’re delighted Shannon provided such helpful support from start to finish, keeping everything running smoothly and guiding you through the process until you collected your car.
Kind regards,
Dean
Shannon was professional
Shannon was professional, helpful and knowledgeable
August 1, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for your feedback.
We’re delighted to hear that Shannon was professional, helpful and knowledgeable throughout your experience. It’s great to know that her support and expertise helped make the process a positive one.
I’ll be sure to pass on your kind words to Shannon.
Kind regards,
Matthew
the sales rep on hand over day
July 23, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Outstanding
Excellent teamwork; Simon, Ben, Chrystian and above all Celi dealt with me brilliantly! Knowledgeable, thoughtful and friendly; every step of the transaction handled with consideration and care. On site hospitality, honesty, ‘can do’ approach and humour really appreciated too. Yes, I will recommend and would definitely go back for the next one! Oh, and the car's excellent too! Cheers.
July 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you so much for your kind words! We are so happy to hear that Simon, Ben, Chrystian & Celi were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Vertu Honda Exeter Highly Recommended
I had a fantastic experience buying my car from Vertu Honda Exeter. A huge thank you to Celi for being so patient, helpful, and taking the time to answer all my questions. Thanks also to Ben and Chris for their excellent support throughout the process.
The whole team was friendly, professional, and made the buying experience smooth and enjoyable. I’m delighted with the service I received and would happily recommend Vertu Honda Exeter to anyone looking for great customer service. Five stars!
July 10, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Copilot said:
Hi Ann,
Thank you for taking the time to share your feedback and for your recommendation of Vertu Honda Exeter.
We are delighted to hear that you had a fantastic experience purchasing your car with us. It is wonderful to know that Celi's patience and helpfulness, along with the support provided by Ben and Chris, helped make the process smooth and enjoyable. We will be sure to pass on your kind comments to them and the rest of the team.
Providing friendly, professional service is something we strive for, so it is great to hear that we delivered this during your visit.
Thank you again for choosing Vertu Honda Exeter. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
The Vertu Honda Exeter Team
Brilliant service
Excellent and knowledgeable staff. A very good deal and a very nice car.
July 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for your review. We're delighted to hear that you found our team knowledgeable and helpful, and that you were pleased with both the deal and your new car.
Many thanks,
Chloe
Very friendly staff
When I was buying my new car the staff were informative, friendly and answered all my questions. Ken at Vertu Honda exeter was very helpful and made the task of finding my new car much easier. Thank you to the team, I am enjoying my new car!
June 30, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for your wonderful feedback. We’re delighted to hear that the team provided such informative and friendly support, answering all your questions throughout.
It’s great to know that Ken was especially helpful in making the process of finding your new car much easier. We hope you continue to enjoy your new vehicle.
Kind regards,
Matthew
No "hard sell" - service as it should be
No "hard sell" - just courteous, well informed and patient customer support from Ken Lee and his colleagues. A generous part-exchange done with the minimum of fuss. Although Exeter is far from local [90 mins. away] - well worth the journey. Thoroughly recommended.
June 26, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for your wonderful feedback. We’re delighted to hear that you received courteous, knowledgeable and patient support from Ken and the team.
It’s great to know your part-exchange was handled smoothly and that your experience made the journey worthwhile. We truly appreciate your recommendation.
Kind regards,
Matthew
Great customer service from the staff at Honda shows room Exeter
I would highly recommend Shannon Johnson .
She was very patient and understanding and finding the right car for me.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Hi Zalaika,
Thank you for taking the time to leave us a lovely 5-star review. We’re delighted to hear that Shannon provided such a patient and understanding service while helping you find the right car. We’ll be sure to pass on your kind recommendation — it will mean a great deal to her.
Kind regards,
Liza
Friendly staff
Friendly staff, welcoming and pleasant environment. Only issue was the promises to buff out the scratches and scuffs were not done. Quite a few marks and scrapes where the front bumper has hit something. Also the the whole hoopla about paying in advance for fuel was pointless as no gas had been put in. Key to keep one words in the world of Sales these days. Other than that, the staff were really nice.
June 13, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Hi Tracey, Thank you very much for leaving us a review. Customer feedback is extremely important to us. Please accept our apologies that you have needed to raise these issues with the bodywork, If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TP3TD1506 Kind regards, Keith
The people at Vertu Honda Exeter were…
The people at Vertu Honda Exeter were class, firstly recommending the car, the deal and the opportunity. Then moving through the process of the purchase, from spec, sourcing, agreeing finance and then the journey to collection. We were updated and kept updated continually and then accommodated to suit our needs with the collection. The handover and even the follow up was first class, even when Honda had a software blip, they sorted everything. My wife has loved the car and total confidence in dealing with Simon the General Manager and Ben the Business Manager. Then again I have had experience of dealing with these guys at another dealership in previous years. All I will say to others is they are class and it’s why we travel 130 miles to buy from them and not 12 miles to the local dealer. We ended up buying 3 Honda’s within 6 weeks. These are people who care are authentic and trusted. I have no hesitation to recommend them as a great dealership to visit and be taken care of.
May 5, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good morning Steve,
Thank you for your fantastic and detailed review. It’s brilliant to hear how positive your experience has been from start to finish, and that the team supported you so thoroughly through every stage — from choosing the right car and agreeing the deal, right through to collection and aftercare.
We’re especially pleased that Simon and Ben made such a strong impression and that the level of communication, flexibility, and support stood out so clearly. It really says a lot that you were happy to travel such a distance and return for multiple purchases — that level of trust is hugely appreciated.
It’s great to know the team were able to quickly resolve the software issue too, ensuring everything remained first class throughout. Your kind words about their authenticity and care really do reflect what we aim to deliver.
Thank you again for your recommendation — it means a great deal.
Kind regards,
Dean
Very competent sales representative.
Competent and helpful, handled enquiries efficiently. Would certainly recommend this site for Honda purchase.
May 21, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
James at Exeter Honda dealt with the…
James at Exeter Honda dealt with the trade in of my Jazz and purchase of a new one, smoothly. He handed over to his colleague Shannon for collection as he was on holiday and she too dealt with everything efficiently.
May 15, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
James at Exeter Honda dealt with the trade in of my Jazz and purchase of a new one, smoothly. He handed over to his colleague Shannon for collection as he was on holiday and she too dealt with everything efficiently.
Many thanks, Chloe
Impressive showroom and pleasant staff
Impressive showroom and pleasant staff
Good range of used cars
Very helpful salesman Celi Korman
May 8, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good afternoon Annette,
Thank you for your review. It’s great to hear you were impressed with the showroom, found a good range of used cars, and that Celi Korman was so helpful throughout your visit.
Kind regards,
Dean
went the extra mile (pun fully intended!)
Shannon was great throughout, keeping me updated, and even personally delivering my new car to me when I temporarily couldn’t drive right when I was due to collect!
May 11, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good afternoon,
Thank you for your review. It’s fantastic to hear that Shannon kept you well updated and even went the extra mile by delivering your car personally when you couldn’t drive — that kind of support really makes a difference.
Kind regards,
Dean
We would like to sincerely thank Vertu…
We would like to sincerely thank Vertu Motors Exeter for the excellent customer service and professional approach during the purchase of our car.
Special thanks go to Celi, who was incredibly helpful, friendly, and dedicated throughout the entire process. Everything was explained clearly, and the whole experience was smooth and stress-free.
We are very happy with both the service and the car we purchased. We would highly recommend this company to anyone looking for a trustworthy and professional. Thank you once again!
May 9, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Thank you for sharing such a wonderful review.
It’s fantastic to hear how pleased you were with the service at Vertu Motors Exeter. Celi will be especially delighted to know her friendly, clear, and dedicated approach made the whole process smooth and stress‑free for you. It’s great to hear you’re happy with both the experience and your new car, and your recommendation means a great deal to the whole team.
Many thanks,
Chloe
Credit to Shannon Johnson
We were fortunate to have Shannon, sales advisor, to guide us through the process of buying a new car. Her knowledge, understanding and the clarity of her explanations was very much appreciated. She made it a very personal & enjoyable experience. All of the staff we encountered were helpful and friendly, and Shannon is a real asset to the team.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good morning Tom,
Thank you for your review. It’s great to hear how much you appreciated Shannon’s knowledge, clear explanations, and personal approach — she’ll be delighted to know she made the experience so enjoyable. We’re also pleased that the wider team were friendly and helpful throughout.
Kind regards,
Dean
Great experience from start to finish
Great experience from start to finish
April 27, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Hi Alllison
Thank you for your lovely feedback. We’re really pleased to hear that you had a great experience with us from start to finish. Your comments are truly appreciated.
Kind regards
Dawn
Shannon made trading my car in and…
Shannon made trading my car in and exchanging so easy, was always on the other end of the phone for questions and was always so polite and kind, she helped me pick a car perfect for me and my new family, so thank you very much Shannon at Honda vertu
April 27, 2026
Unprompted review
Reply from Vertu Motors - Honda Exeter
Good morning Amy,
Thank you for your lovely review. I’m really pleased to hear that Shannon made trading in and exchanging your car feel so easy, and that she was always there to help answer questions along the way. It’s great to know she took the time to help you find a car that’s perfect for you and your growing family. Your kind words will be really appreciated.
Kind regards,
Dean
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