Vertu Motors - Honda Grantham Reviews 

Everything went smoothly from beginning to end. Went to view the car on a Wednesday. And we had it on our drive the week after. Couldn’t get a lift to pick the car up. So I asked Vertu Honda if they could home deliver it and they did free of charge. So I would just like to say thanku so much for everything. Would definitely recommend them.

I viewed the car online on Friday it was in my drive on Monday. Aaron and Max guided me through the car buying experience. I was taken step by step by a couple of experts. I am delighted with my car and the price I paid

In comparison with past experiences trying to change my car, this was a pleasure in all aspects, in my two trips to the showroom. Granville was the guy I dealt with who was professional and very helpful. I am delighted with my "new" car and felt that the service I received could not have been better. Thanx Granville.

Picked up my new car today from Grantham Vertu. We had a very positive experience of test driving and finally buying a car from Jamie at Vertu.
The car needed a spray job before we collected it so we didn't drive away on the initial first visit. When we collected the car a few days later we were very happy with the car and Jamie talked us through a few details over the workings of the stereo and asked if we had any other questions about the car. He was very thorough in making sure we had everything sorted ready to drive our 2 hour journey back to Essex.
The car was spotless it actually looks brand new inside and out, we would definitely buy from Vertu again. Would recommend this company, a far cry from the awful service we had from Big Motoring World in Peterborough.

I recently purchased a used Honda CB 1100 motorcycle from Vertu Motors -Honda Grantham. The motorcycle is nearly eight years only but you would be forgiven if you thought it was new ( just like I did). David (Dave), the sales representative was exceptional, nothing was to much trouble and his sales prowess was 100%. My overall experience at Vertu Honda was excellent, from walking through the door to leaving having purchased a bike I’ve been after for sometime. Thank you Dave, you have made a lasting impression and the business is very lucky to have you. Regards Dai (Boston).

29/5 Update: I was called today by Will and was explained what happened from the dealership's perspective. Apparently the car, that I was allowed to reserve on the 27/5, was sold at an internal auction to another Vertu dealership, on the...26/5. Will sent me a link that confirms that the car is now advertised by that dealership.

I appreciate Will's call and can only assume things went surprisingly wrong on their end... A dealership allowing a prospective customer to reserve a car that apparently was already sold, then saying they can still sell it but at a higher price is a bit of a mess.

Original review: I had been watching a CR-V for a good number of weeks. The price was fluctuating around £23k but the car was not selling.

Yesterday morning I noticed that the price had gone down to £21,189 so I called the dealer and after a concise and pleasant discussion with Donna, I had the car reserved. Next I was told I would be called by a salesperson, to receive more information about the car etc.

Within the hour I was called by Aaron Naraido, the general sales manager. To my dismay and disappointment, Aaron informed me that the car's price was incorrect, the actual price being £23.5k.

The reason why I consider Aaron's approach to be unethical (to be more specific, I believe that the price drop was purely a way to raise interest in the car, get more leads and sell it at a higher than advertiser price) is that he was willing to sell it at £22.7k (that is £1.5k more than the advertised price) and when that didn't work, pitched me other CR-Vs.

I didn't want to haggle so I asked for me deposit to be refunded. The refund was instantaneous, like he was dying to get it over with.

In a matter of hours, the car was sold. I can only assume that, with this price drop trick, Aaron was able to find someone willing to pay close to his real ask price and make his boss proud.

I have bought 7 approved used Honda vehicles from Main Dealers in the area including 5 most recent from Vertu Honda Grantham - 4 vehicles have been relatively young CR-Vs and I have tried to use Vertu for servicing to retain their value (not sure it does though - they seem to sting you at both ends) and add reassurance.
This year things seem to have taken a turn for the worse.
I called in person to make the appointment and was met by a grumpy guy who said he was the "new" service manager - well if so then that is a shame as the other guy (there since just after the earth cooled) was just lovely. Reluctantly allowed me to book what I wanted rather than what he wanted me to book (with him having no knowledge of me or my car of course - just wanted more money).
The day before the booked appointment I received a reminder (which is fine) and an offer to "check in online". I had booked an 08.30 arrival and to stay on site while waiting. The online system said it could take up to 5pm to complete and to "sign here". Obviously I just ignored their silly little app thing - no way I am going to sit there for 9 hours!
Arriving at the appointed time, the service and investigation I had asked for took 2.5 hours which is just about right - no issue there but I did receive an annoying text and email with a video that I never ever watch - I would rather they got on with the cars.
Next came the killer quote:
"Your reversing camera needs replacing - it will be £1611.68". That is just the camera and about 30cm of cable and a plug.
Now I had already done some research and thought they had a mistake with the placing of the decimal point!
The reception was firm: "we only use genuine Honda parts - we don't put a mark-up on them [ha ha].... if you fit you're own I don't now what cables are back there you might damage [scare tactic]"
I asked if someone could come out to explain the ridiculous cost of a cheap sensor behind a cheap piece of glass in a plastic housing with a cable hanging out of it.
"I am explaining it to you", was the answer.
Now, it is worth mentioning that Nikon have just brought out a 24 megapixel mirrorless semi-professional camera that can shoot stills at 120 shots per second and can record video up to 8k resolution and records to two memory cards and has a battery and sealing and all the bells and whistles - costing £1599. Many people will make a living from that camera.
How then can someone explain £1611.68 for a cheap sensor behind glass that looks like it was cut from the bottom of an old milk bottle with a plastic housing and a bit of cable?
Obviously I declined (together with the other add-ons they wanted to do).
I await an answer to my query to Honda UK about this.
The lady in front of me in pain on crutches was kept at the desk for nearly 20 minutes just to get away after her car was finished, despite saying she needed to be somewhere else.
I was miffed enough.
Started to drive home and turned on the radio - some clown had set it to another waveband and another horrid channel - time wasted sorting that out.
Got home and walked around the car to my front door only to find the petrol filler cap cover had been left wide open - again questioning whether some clown had pulled the wrong lever then didn't bother closing it.
All in all a terrible day.
Often the staff are the making of a business.
Not here.

UPDATE imported a genuine Honda OEM part from Japan for £320 so Honda UK are multiplying the part price times 5 - still no support from Vertu Honda who seem to think there is nothing wrong with such a mark up

Vertu honda Grantham are very nice staff very helpful they all deserve 10 out of 10 for all there work they do and helped me very good under mobility and I will always deal with this garage and I cannot fault honda there are good cars so I would like to thank will who served me today and also Andrew Robson for his hard work in sorting me out thanks again William

Lauren and the team at Vertu Honda Grantham were fantastic. From initial identification of the used car we bought through to pre-collection paperwork and handover every aspect was dealt with proffesionaly and quickly. Took all the hassle and stress out of buying a used vehicle.

They didn’t change detail of honda profile over to me so couldn’t see the services etc
They didn’t tell me it had a tracker untill delivery which could of brought my insurance down but was to late to change as would of cost me another 35 pound
Rear axle nut was finger tight after noticing the chain was loose on delivery bear in mind it was service when couple weeks before I purchased
Rear tyre was square
No rear l plate which was promised as I only have a cbt an had front but no rear

Being a driver of another brand since 1999, you build relationships with dealers and people. When that dealership lets you down, you need to vote with your feet and not buy from that dealership again. This is where I found myself in early 2024.

I have an excellent relationship with Vertu Grantham Motorcycle department having purchased two motorcycles from them in the last year and as a result I thought I might have a look at what cars the Honda brand could offer me.

I wandered around on the forecourt looking at different models and out came the dreaded salesman! What was there to dread?
I found the salesman Max, to be professional and extremely helpful. He asked all the right questions without being pushy or demanding. His knowledge of the cars on offer was excellent. It was a pleasurable experience being able to ask all the questions I had about not only a new brand, also a new style of Hybrid engine.
I have interacted with Jim, Jamie, Adam, Maria, Bea in the motorcycle department and Lauren, Will and Beth whilst conducting my research, making a decision and proceeding with the car purchase. I have found all interactions to have been of the highest professional standard.
There was a genuine feeling of a well run, customer focussed, friendly dealership whilst conducting business here.
It was honestly, a real pleasure to buy a car from Vertu Grantham.

In November 2021, I bought my 1st motorcycle and I was offered a trickle charger to be 'fitted' to keep the bike charged until I collect it. The sales person (Daniel) told me that it would take charge from the battery when full and resupply it when the battery is low on charge.

I paid for this and on collection, was told that it was fully fitted. I didn't know how to check this as this was my first motorcycle. The receipt also said that it was 'fitted'. 6 months later, my bike's battery died after not riding for 2-3 weeks. On calling recovery, it emerged there was no trickle charger fitted.

On calling the dealership, they told me that I couldn't prove to them that I didn't take a trickle charger home. This was despite me not having any bags when collecting the bike.

The salesperson (Daniel) told me that it doesn't need to be plugged in, so I didn't know where to look for it - but I now realise this was likely an outright lie to stop me from discovering the product that didn't exist.

Phoned Amy at Honda service Grantham Lincolnshire re a recall on a car. All I can say is what a credit to the company she is! Super lovely cheerful and professional!!!

Needed to write a review to say I hope she gets recognised for this too

Our ageing Kia decided to give up the ghost leaving us with a 'pressure purchase' - not ideal but..
Vertu had the vehicle we needed at a reasonable price, so we decided to progress.
First mistake was allowing the salesperson to insist ALL extras (c£1500) should remain in the paperwork and could be reviewed before vehicle collection (it was coming from Scotland).
Upon collection said salesperson was clearly not expecting to review/discuss additional items. After a refusal on our part for any additional items it then became apparent that the vehicle had already been sprayed with AutoGlym that we did not want!
It was presented as 'done deal' and the insistence that we were getting 'a deal' as it was their mistake and they giving it to us half price (from £399 to £199) - for something we didn't want, how can that be??
There was no discussion to be had and as we needed the vehicle we took it and raised written feedback to this effect, which was subsequently largely ignored and they are now 'going above and beyond' by supplying locking wheel nuts FoC, which as it was the top of the range should have been there anyway (also raised on the feedback)!
In short this removed our option to purchase the wheel insurance that we were seriously considering as we are on a limited budget (pressure purchase) and left us paying £200 for something we did not want.
I am now hoping that the Honda does prove as reliable as others as I've had as I am doubting any service I would/wouldn't receive from them!

**Update 19/09/23**
I've liaised with the Branch Manager via the digital experience team and the matter has now been resolved. I have updated the score accordingly and remain 'on the fence' regarding future purchases.
I would like to extend my thanks to both for their help.

Bought a motorcycle from this company at full asking price, on the day of delivery I checked to confirm the delivery day and was told as there was a shortfall of 0.80p they would not deliver, thank you Mr Yates for valuing good customers.

Was very helpful
Sidra

What a great experience it was to purchase a new bike from honda Grantham. James Targosz was brilliant explaining everything in detail from start to finish. James made it so simple and easy, and the after care was excellent, many thanks to all at Honda Grantham, I can truly recommend James and his team.

Bought a second hand Jazz last week. If I’d been buying new I doubt the service could have been any better. Diego you are a legend. Fantastic company to deal with oh and the car is amazing.