Very helpful staff to be honest I am so out of date with modern vehicles always stuck with the simple models The staff at honda Mansfield are so helpful and helped me find a car I didn't realise I... See more
Company replied
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Very helpful staff to be honest I am so out of date with modern vehicles always stuck with the simple models The staff at honda Mansfield are so helpful and helped me find a car I didn't realise I... See more
Company replied
This is my second car purchase and couldn’t be happier with my experience from start to finish at Honda Mansfield. Kevin Wong was friendly and knowledgeable about the car I was interested in buying.
Company replied
Just picked up my Nissan Xtrail E Power from Honda Vertu Motors Mansfield. Kevin my sales man gave an excellent service and went above and beyond. The interactions I had with other members of the team... See more
Company replied
I bought my car from Honda Mansfield. Lala was very supportive and genuinely tried her best to sort everything I asked for—she was welcoming and lovely throughout the process. However, I expected bi... See more
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Sovereign Way, NG18 4LQ, Mansfield, Nottinghamshire, United Kingdom
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The staff at this branch went above and beyond to help me find a vehicle that matched the requirements I wanted.
Kevin was excellent and would highly recommend him to anyone.

Reply from Vertu Motors - Honda Mansfield
Our salesman Oliver Street was amazing. He was extremely helpful and very patient, helping us every step of the way especially with computer issues! Picking the car up went very smoothly. All in all it was a very enjoyable experience.

Reply from Vertu Motors - Honda Mansfield
Millie made the process relatively straightforward. As someone who is certainly not very tech savvy, I was grateful for her patience and helpfulness.
Her explanations and advice regarding my choice of vehicle were very clear.

Reply from Vertu Motors - Honda Mansfield
My experience with Vertu Honda Mansfield has always been excellent during the last nearly 4 years. I have just bought my third used-car from them and they went 'the extra mile' to ensure I was able to collect my vehicle on the arranged day. As always, all the staff I had dealings with were friendly, helpful and professional and their customer service is exemplary. This is what Gold Standard looks like.

Reply from Vertu Motors - Honda Mansfield
Over the last 9 years we have bought 3 Honda vehicles from Honda Mansfield and our latest acquisition has again been a positive experience. We would like to thank Kevin for his patience in helping us with our purchase and keeping us up to date with delivery information. A big thank you to the rest of the team for their input.

Reply from Vertu Motors - Honda Mansfield
Absolutely brilliant service from beginning to end of our buying process. Kevin Wong was first class from when we first contacted him and never hassled us at any point but was always at the other end of the phone whenever we had a question. We always felt welcome and part of the process. Thank you Kevin we can recommend you (and Honda) all the way

Reply from Vertu Motors - Honda Mansfield
Tom our sales assistant was really helpful he listened to what we wanted a catered to our requests.
The whole process was quick and smooth.

Reply from Vertu Motors - Honda Mansfield
Picked our car up today we had kevin wong was fantastic made sure everything was great from start to finish from picking the right car kept us updated on everything definitely recommended

Reply from Vertu Motors - Honda Mansfield
The whole experience was excellent from start to Finnish with Honda Mansfield. The sales Guy Oliver was very informative very helpful and it was all very professional. The way buying a car should be! Excellent service..Thank you

Reply from Vertu Motors - Honda Mansfield
I bought my car from Honda Mansfield. Lala was very supportive and genuinely tried her best to sort everything I asked for—she was welcoming and lovely throughout the process.
However, I expected bit higher standard of service from Honda. The car was not properly cleaned at handover. Although Lala asked another staff member twice to clean it a bit more, it still wasn’t up to clean. As a customer, especially when buying a vehicle, I was excited and anticipated receiving it in good condition. Unfortunately, there was still dust, mud, and even chewing gum inside the gearbox leather area, which was disappointing.
Rather than ok.

Reply from Vertu Motors - Honda Mansfield
Happy with price of the car and px given on my car found sale rep lala very helpful.
The only downside was the valet was below par and the standard of any other dealership I have used which is disappointing.

Reply from Vertu Motors - Honda Mansfield
I was most impressed by the enthusiasm and professionalism of Lala. Nothing was too much trouble in the showroom and on the test drive. She explained everything and the whole experience was very pleasant.
Tony.

Reply from Vertu Motors - Honda Mansfield
The polite and efficient response to our questions and answers. Helped us to decide on the future of our motoring.

Reply from Vertu Motors - Honda Mansfield
My wife and I have over the years have had many contacts with business and people.
However, we can honestly say that we have never dealt with anybody more helpful and supportive than Kevin Wong at Honda Mansfield.
Nothing was too much trouble for him.
He was involved with us over several days and at no point did his attitude or help and advice on our purchase waver.

Reply from Vertu Motors - Honda Mansfield
At the time of arrival to collect a new car I was advised that it was in final preparation.
Whilst waiting a few final details was gone through and completed.
Whilst on site I was kept informed of progress up to acceptance of the car.
Overall a great experience

Reply from Vertu Motors - Honda Mansfield
Ton was a very nice sales person would buy a car from him any time

Reply from Vertu Motors - Honda Mansfield
Just picked up my Hyundai Tucson ultimate today. Everything was straight forward, no bad surprises, and the car is absolutely gorgeous. Thank you Ben for making it a simple straight forward process. Shame I couldn't afford that Ioniq 9! Wow, what a car!!

Reply from Vertu Motors - Honda Mansfield
Oliver was a pleasure to deal with. He answered my questions concerning the car and was very friendly.

Reply from Vertu Motors - Honda Mansfield
I recently brought a car from Vertu Honda Mansfield, and the process couldn't have been simpler. Millie kept me in loop about everything and explained everything well. I recommend these to anyone. Thanks guys

Reply from Vertu Motors - Honda Mansfield
got my new honda hrv today was dealt with by kevin wong exceptional service the place was immaculate car was immaculate kevin went above and beyond coffee and biscuits was a nice touch was shown how everything worked on car 5 stars top bloke

Reply from Vertu Motors - Honda Mansfield
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