Vertu Motors - Honda Mansfield Reviews 

115
TrustScore 5 out of 5

4.9

Sovereign Way, NG18 4LQ Mansfield, Nottinghamshire, GB


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Rated 5 out of 5 stars

Very helpful staff to be honest I am so out of date with modern vehicles always stuck with the simple models The staff at honda Mansfield are so helpful and helped me find a car I didn't realise I... See more

Company replied

Rated 5 out of 5 stars

This is my second car purchase and couldn’t be happier with my experience from start to finish at Honda Mansfield. Kevin Wong was friendly and knowledgeable about the car I was interested in buying.

Company replied

Rated 5 out of 5 stars

Just picked up my Nissan Xtrail E Power from Honda Vertu Motors Mansfield. Kevin my sales man gave an excellent service and went above and beyond. The interactions I had with other members of the team... See more

Company replied

Rated 4 out of 5 stars

I bought my car from Honda Mansfield. Lala was very supportive and genuinely tried her best to sort everything I asked for—she was welcoming and lovely throughout the process. However, I expected bi... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Honda Mansfield

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Sovereign Way, NG18 4LQ, Mansfield, Nottinghamshire, United Kingdom

  • 0344 659 9278

4.9

Excellent

TrustScore 5 out of 5

115 reviews

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1-star

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Replied to 96% of negative reviews

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4.9

All reviews

(115)

13,151 reviews in the last 12 months

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Rated 5 out of 5 stars

Clean and friendly

Honda Mansfield showroom was really clean and everyone was friendly I found it a nice experience because I didn’t feel like I was jumped on as soon as I walked in like I have felt at other places. I had an appointment with Kevin and he was fantastic really helpful and patient with me. Great showroom I would definitely recommend.

March 11, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you, Lorraine, for taking the time to share this wonderful 5‑star review.
We’re delighted to hear that your experience at Honda Mansfield was so positive. It’s great to know that you found the showroom clean, welcoming, and refreshingly pressure‑free — creating a comfortable environment for our customers is something we work hard to achieve. We’re also thrilled that Kevin provided fantastic support, offering helpful and patient guidance throughout your visit.
Your recommendation means a great deal to the team, and I’m sure Kevin will be especially pleased to receive your kind feedback.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

Great Honda Dealership.

I have bought my last four cars through this dealership and used them for servicing of same.
This is a brilliant dealership with a very good customer care policy, friendly atmosphere, knowledgeable and always meet customer expectations.
To some them up simply the best.

March 14, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi Carl,
Thank you for your outstanding 5-star review. We're truly grateful for your continued loyalty — purchasing your last four cars with us and trusting our team with your servicing means so much.
It’s fantastic to hear that you consistently experience friendly service, knowledgeable support, and a dealership that always meets your expectations. Your description of us as “simply the best” is incredibly appreciated, and the team at Honda Mansfield will be thrilled to read your comments.
Thank you again for taking the time to share such generous feedback.
Kind regards,
Liza

Rated 5 out of 5 stars

Couldn’t have been easier if they…

Couldn’t have been easier if they tried. Millie, handled everything for me and talked me through everything that was going to happen and kept me up dated. The hand over was so smooth and quick. I couldn’t have been happier with the level of custom I received.

March 7, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you for your lovely feedback. We’re delighted to hear Millie made everything so easy, kept you fully updated, and ensured a smooth, quick handover. It’s great to know you were so happy with the level of service you received. We really appreciate your kind words.
Kind regards, Keith

Rated 5 out of 5 stars

5* Great Customer Service

I recently purchased a Vauxhall Corsa and had a fantastic experience from start to finish. The whole process was smooth, professional, and genuinely enjoyable. A big thank you to Lala, who was absolutely brilliant throughout. She was incredibly helpful, knowledgeable, and made sure everything was clearly explained without any pressure at all.

Lala went above and beyond to make the experience easy and stress free, answering all my questions and making sure I felt confident with the purchase. It’s clear she really cares about providing great customer service and making sure customers leave happy.

I’m absolutely delighted with my Corsa and couldn’t be happier with the service I received. I would highly recommend buying a car here, especially if you have Lala helping you. Thank you again for such a great experience :)

March 6, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you for taking the time to leave such a detailed and thoughtful review. We’re delighted to hear that your experience purchasing your Vauxhall Corsa was smooth, enjoyable, and professional from start to finish. It’s wonderful to know that Lala made such a positive impact — her helpfulness, knowledge and clear communication clearly shone through.
We’re especially pleased that she was able to guide you without any pressure, answer all your questions, and ensure the whole process felt easy and stress‑free. Your kind words about her dedication to great customer service will mean a great deal to her.
We’re thrilled that you’re delighted with your new Corsa, and we truly appreciate your recommendation.
Kind regards,
Matthew

Rated 5 out of 5 stars

I recently sold my car and bought a new…


I recently sold my car and bought a new one through Kevin Wong, and the whole experience was excellent from start to finish. Kevin provided outstanding service throughout the entire process and made everything simple and stress-free.
He was professional, knowledgeable, and kept me updated at every stage. Kevin handled the sale of my previous car smoothly and also helped me find and purchase my new one, making the transition seamless.
His communication was clear, prompt, and helpful, and he was always available to answer any questions I had. I really appreciated his support and attention to detail.
I would highly recommend Kevin Wong to anyone looking to sell their car or purchase a new one. Truly excellent service.

March 6, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you for taking the time to leave such an exceptional and detailed review. I’m delighted to hear that your experience with Kevin was excellent from start to finish. His professionalism, knowledge, and commitment to keeping you informed at every stage truly reflect the high standards we aim to deliver.
It’s wonderful to know that the sale of your previous car and the purchase of your new one were both handled smoothly, making the whole transition simple and completely stress‑free. Kevin’s clear communication, attention to detail, and willingness to be available whenever you needed support are qualities he takes great pride in, and your feedback will mean a great deal to him.
Thank you again for your high recommendation — we’re thrilled that your experience was such a positive one.
Kind regards,
Matthew

Rated 5 out of 5 stars

Motability Specialist 'Kevin Wong' was…

Motability Specialist 'Kevin Wong' was welcoming, knowledgeable and respectful. I immediately felt comfortable and at ease with my requests for Test Drives on multiple occasions and at no time did I ever feel pressured into making any decisions.
Kevin also contacted me some days after My 'Motability- Vehicle' Handover; both by Email and Telephone to check that I was happy and satisfied with my beautiful fantastic 'Honda ZR-V!!' And further, 'Kev' encouraged me to 'Pop - in' to the Dealership at Mansfield any time in the future should I need help or any advice in relation to my Car and Motability Lease.
I would also like to take this opportunity to Thank 'Those Important Others' who likewise have also made this experience enjoyable and notably;
...'Millie', 'Zach', 'Jamie', 'Tom' and the many Others who All play an important role in what is a great Team.
Thank you to you all - including 'Reception' through to 'Service Centre'....I only wish I could remember everyone else's names....
Thankyou

February 27, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi David,
Thank you so much for your outstanding 5‑star review. We’re absolutely delighted to hear about your positive experience with Kevin Wong at Vertu Honda Mansfield. It’s wonderful to know that you felt welcomed, respected and completely at ease throughout the process — especially when taking multiple test drives without any pressure.
Kevin takes great pride in supporting Motability customers, so hearing that he followed up after handover, checked you were happy with your new Honda ZR‑V, and encouraged you to pop in anytime for advice will mean a lot to him. We’re thrilled to know you’re enjoying your fantastic new vehicle!
Thank you again for taking the time to share such thoughtful and detailed feedback. It really is appreciated by Kevin and the whole team.
Kind regards,
Liza

Rated 5 out of 5 stars

Informative

Informative, helpful

March 1, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi David,
Thank you for your excellent 5‑star review! We’re really pleased to hear that you found the team informative and helpful during your visit to Vertu Honda Mansfield. Your feedback is greatly appreciated.
Kind regards,
Liza

Rated 5 out of 5 stars

Great service from Millie at Vertu…

Great service from Millie at Vertu Honda Mansfield, and great product from Honda.

March 1, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi Ian,
Thank you for your great 5‑star review. We’re delighted to hear you received excellent service from Millie at Honda Mansfield and that you’re pleased with your Honda. Your feedback is much appreciated.
Kind regards,
Liza

Rated 5 out of 5 stars

Bought a car today from Vertu,Layla was…

Bought a car today from Vertu,Layla was a very helpful and knowledgeable sales person,she answered all of our questions ,her product knowledge is amazing. She certainly went above and beyond our expectations, I wish all salespersons were like her.

February 28, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi K and D,
Thank you so much for leaving us a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Honda Mansfield was such a positive one.
It’s wonderful to know that Layla provided helpful, knowledgeable and attentive service throughout your visit. Her excellent product knowledge and willingness to go above and beyond are exactly what we strive for, and your kind words will mean a great deal to her and the team.
We truly appreciate your feedback and hope you enjoy your new car!
Kind regards,
Liza

Rated 5 out of 5 stars

Excellent service no hassle no…

Excellent service no hassle no pressure. Millie Crawford (my contact) was very efficient and polite. Went the extra mile to set up the new car to my requirements.
Will recomend Honda and Miillie

February 27, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you for your excellent feedback! We’re delighted to hear you experienced a hassle‑free, no‑pressure service. It’s great to know Millie Crawford was so efficient, polite, and went the extra mile to set up your new car exactly how you wanted it. We truly appreciate your recommendation of both Honda and Millie.
Kind regards, Keith

Rated 5 out of 5 stars

Great service - helpful and informative.

Excellent service from Oliver at Mansfield when buying our Honda. Really helpful and engaged throughout the process. Many thanks.

February 26, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you for your great feedback. We’re really pleased to hear you received excellent service from Oliver at Mansfield. It’s wonderful to know he was so helpful and engaged throughout the whole process.
Many thanks for choosing us.
Kind regards, Keith

Rated 5 out of 5 stars

Highly recommended

We travelled from York to the Mansfield branch after my son found a car there he liked. From start to finish we found the whole experience extremely positive, it can be so stressful buying a car, but everything was explained to us so clearly. The showroom looks professional, everyone we spoke to were friendly and eager to make sure we were making the right choice for us. There were no pressure sales and Lala who we dealt with couldn't have been more helpful, guiding us through the whole process with no dramas. We drove away with a smashing car, my son loves it. We would highly recommend

February 20, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Good afternoon Bella,
Thank you for your lovely review. I’m really pleased to hear your visit to our Mansfield branch was such a positive experience. It’s great that everything was explained clearly, the team were friendly, and there was no pressure at any stage.
Lala will be delighted with your feedback — I’m glad she made the whole process easy and stress‑free. Even better that your son loves his new car!
Thank you for recommending us.
Kind regards,
Dean

Rated 5 out of 5 stars

I love my new car!

I love my new car! Stefan from the Mansfield branch was fantastic. He listened and worked tirelessly to get me into the car that I love so much and which excites me. This wasn’t an easy task either. My new T-Roc black edition plus is stylish and everything I dreamed of. Thank you so much.

February 20, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Good afternoon Christine,
Thank you for such a wonderful review. I’m really pleased to hear how much you love your new T‑Roc Black Edition Plus — it sounds like the perfect match for you, and it’s great to know it’s everything you hoped for.
It’s fantastic that Stefan took the time to listen, worked hard to find exactly what you wanted, and supported you through what sounds like a challenging process at times. His dedication clearly made a real difference, and he’ll be delighted to hear your kind words.
I’m so glad you’re excited about your new car — enjoy every moment behind the wheel.
Kind regards,
Dean

Rated 5 out of 5 stars

Wonderful service throughout the whole…

Wonderful service throughout the whole experience. Highly recommend getting in touch with Ben For Any queries or advice

February 18, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you for your review. We are pleased to hear you received wonderful service from Ben throughout your experience.
Kind regards, Danielle

Rated 5 out of 5 stars

Thanks to Kevin Wong at Vertu Honda…

Thanks to Kevin Wong at Vertu Honda Mansfield for making the hand over as pleasant as possible.

February 17, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi Mr Bainbridge,

Thank you for leaving this review. We are so pleased to hear that Kevin Wong helped make your handover as pleasant as possible. Your feedback is very much appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

Fantastic Service (See Kevin!) Rating: ⭐⭐⭐⭐⭐

I had a brilliant experience at Vertu Honda Mansfield. The team is professional and transparent, but the real standout was Kevin. He was absolutely marvelously helpful and incredibly informative, making the whole process feel easy and stress-free.
A Tip for Future Customers:
The garage is clearly popular and stays busy. To ensure you get the same high level of attention and aren't waiting around, I highly recommend making an appointment before you head in. It makes the experience much smoother and ensures you’re looked after properly.
Huge thanks to Kevin for the top-tier service!

February 16, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi Nataliya,

Thank you for leaving this review. We are so pleased to hear that you had such a brilliant experience at Vertu Honda Mansfield. It is wonderful to know that the team were professional and transparent, and that Kevin stood out with his helpful, informative and stress free approach throughout the process.

Thank you as well for sharing your tip for future customers. We appreciate your insight and are glad the experience was smooth for you.

Your kind words for Kevin and the team mean a lot.

Kind regards,
Danielle

Rated 5 out of 5 stars

When I went to Honda on Southall Road…

When I went to Honda on Southall Road Mansfield I explain to the assistance Kevin Wong what I was looking for and he taught me through everything to do with the car with no pressure he was just amazing all the way through the experience of buying a new car

February 16, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi Dawn,

Thank you for leaving this review. We are so pleased to hear that you had such a positive experience at Honda Mansfield. It is wonderful to know that Kevin Wong listened to what you were looking for, talked you through everything clearly and made the whole process pressure free.

Your kind words are very much appreciated.

Kind regards,
Danielle

Rated 5 out of 5 stars

Excellent Experience with Vertu Honda Mansfield

We recently bought our new Honda Jazz from Vertu Honda, Mansfield and couldn’t be happier with the overall experience.

From the moment we walked in, Oliver looked after us brilliantly. He was friendly, knowledgeable and genuinely helpful throughout the whole process. Nothing was too much trouble, and he took the time to explain everything clearly and make sure we were comfortable at every stage. It never felt pressured — just honest, professional service.

A big thank you as well to his manager, Zach, who was equally supportive and helpful. There was a slight hiccup along the way, but both Oliver and Zach handled it quickly and professionally. They kept us fully informed, sorted everything out, and in the end everything turned out perfectly.

We’re absolutely delighted with our new Honda Jazz and really appreciate the excellent customer service we received. We wouldn’t hesitate to recommend Vertu Honda, Mansfield to anyone looking for a new car.

Thank you again!

February 7, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Hi Jon
Thank you for taking the time to share such a thoughtful and positive review. We're delighted to hear how happy you are with your new Honda Jazz and with the overall experience at Vertu Honda Mansfield.
It’s wonderful to know that Oliver looked after you so well from the moment you arrived — being friendly, knowledgeable, and genuinely helpful throughout. We’re especially pleased that you never felt pressured and that he took the time to explain everything clearly and make sure you were comfortable at every stage.
A big thank you as well for mentioning Zach. We’re glad to hear that, even with a slight hiccup along the way, both Oliver and Zach handled it quickly, professionally, and kept you fully informed until everything was resolved perfectly.
Your kind words mean a great deal to the team, and it’s fantastic to know you’d confidently recommend Vertu Honda Mansfield to others.
Thank you again, and we hope you enjoy every moment with your new Honda Jazz.
Kind regards
Dawn

Rated 5 out of 5 stars

Friendly honest service

Friendly honest service. No ‘hard sell,’ the sales representative Mr Kevin Wong was very knowledgeable and patient with the many questions we asked of him.

January 22, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Good afternoon Marian. Thank you so much for your kind words! We are so happy to hear that Kevin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Excellent Customer Service

The customer service from Vertu Honda in helping us go through the process of choosing a new car was incredible. They took us through everything step by step, being very clear and we didn't feel pressured in any way.

Beth was fantastic but all the staff were friendly and helpful.

January 16, 2026
Unprompted review
Vertu Motors  - Honda Mansfield logo

Reply from Vertu Motors - Honda Mansfield

Thank you, Maddy, for your brilliant 5‑star review. We’re delighted to hear that your experience at Vertu Honda Mansfield was so positive, and that the team supported you clearly and confidently through each step of choosing your new car. It’s wonderful to know you felt no pressure at any stage. Beth will be thrilled with your kind words, and we’re equally pleased that the whole team made such a friendly and helpful impression. We truly appreciate you taking the time to share your feedback and hope you enjoy every moment with your new vehicle. Kind regards, Kerry

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