Vertu Motors - Hyundai Edinburgh West Reviews 

I recently purchased a car from Vertu Hyundai Edinburgh west and had a great experience from start to finish. Scott made the whole process very efficient and straightforward, taking the stress out of buying a new car.

He really bent over backwards to make sure everything worked for me — not only did he manage to get the monthly payments to a figure I was comfortable with, but he also secured a great price for my trade-in, even more than I was expecting.

Scott went above and beyond throughout the whole process. He was extremely knowledgeable about the car he sold me, answered all my questions clearly, and made sure I understood everything before driving away. On top of that, he was very polite and professional, which made the experience even better.

I would highly recommend Vertu Hyundai Edinburgh west, and especially Scott, to anyone looking for a smooth and hassle-free car buying experience.

Excellent customer service
Very friendly & efficient.

Stay clear of this garage . They are horrendous at all thing they do . From booking service to customer service. I've had an ongoing problem with car for over year and now warranty won't fix the problem because car is more than two years old. 62k pound car supposed to have 5 year warranty. Joke

Dermot was very helpful and had a good knowledge of the vehicle we purchased. He didn't push us towards purchases and products.
So far everything is fine with our new purchase. We just have to get our heads around all the functions, but that's part of the fun of new ownership.

Thanks again for all your help Dermot.
David

Craig Wardlaw was the motability salesman for my mother. Everything went fine & Craig explained everything about the car to me as the main driver. Very friendly & made us feel at ease with the process.

Scott helped me throughout the process and I ended up buying the car on the same day! Highly recommend

I dropped into Vertu Hyundai - Edinburgh West unannounced after visiting another nearby dealership, and from the moment I arrived I was given a warm, friendly welcome. After explaining that I was looking to buy a small car and had shortlisted a few models to test drive, I was introduced to Dermot, who took the time to understand what I was looking for. He showed me around the relevant cars in the showroom and offered test drives without any pressure or hard selling. I drove the Hyundai i10 N Line, which immediately stood out to me, and I left that first visit with a clear idea of costs and an open invitation to return if I wanted to take things further. Later the same day, Dermot also sent me a short personalised video walk-around of the exact car I had viewed, which was a thoughtful and helpful touch.

I returned later that week, again unannounced, with my mum to have another look and discuss the car further. By then I had test driven several competitors’ models and felt confident the i10 was the right choice. Dermot went through a detailed and transparent cost breakdown, which gave me confidence to place a deposit. Throughout the process he struck what felt like the ideal balance (knowledgeable and informative, but relaxed and never pushy) which made the experience enjoyable and reassuring rather than stressful.

One small detail that also stood out was how spotless the customer facilities were, particularly the toilets, which were noticeably cleaner and better maintained than those I had encountered at several other dealerships I visited during my search.

The only difficult part of the experience came just before collection. After I had paid the remaining balance, Dermot contacted me to explain there was a company-wide issue registering vehicles with the DVLA. Although the delay was frustrating, especially as it lasted several days, the dealership kept me well informed throughout and I never felt left in the dark. They also offered a courtesy car if the issue continued into the weekend, which I appreciated.

Once the problem was resolved by Hyundai, I collected the car on Friday morning. Dermot was unavailable that day, but the handover was handled smoothly by the manager, Dale, and another salesperson, Kelson. As a goodwill gesture for the inconvenience, the dealership filled the fuel tank rather than providing the standard amount, which I felt was a thoughtful and generous way to acknowledge the delay.

Overall, my experience was very positive. I felt welcomed, well looked after, and supported in making a decision at my own pace. The team were professional, approachable, and communicative throughout, which made buying the car feel straightforward and enjoyable despite the unexpected registration issue.

I hadn’t bought a new car for ten years and was feeling a bit daunted. The team at Vertu on Calder Road were brilliant and provided all the information and reassurance that I needed to make an informed decision. Scott was very professional, knowledgeable and made the whole process stress free and enjoyable. It’s ten out of ten from me and I would heartily recommend Scott and the dealership to other customers.

the salesman was superb he arranged a test drive in vehicle we were looking to get. He allowed a test drive with time to get a decent feel for the vehicle and allowed me to bring vehicle to house to access if it would fit into our driveway. He told us about features with model we wanted and importantly as we where after an electric vehicle he explained about mileage as well as costs involved with charging it up

Kelson my sales executive was extremely helpful and informative towards my purchase, he made the process effortless and simple. Would highly recommend this location, all the staff were helpful.

First of all, I would like to pay special attention to two of your salesmen,Junior and Dale were so helpful in helping me choose a new car,no pressure was put on me to purchase a new car,only helpful and honest answers to my questions about a new car were given.would highly recommend a visit to the Hyundai showroom on Calder Road Edinburgh

Excellent service, from first hello at the showroom door to handing over the keys to my new car. Scott was friendly, helpful and took me through the whole process. Never pushy or any pressure, explained the options well. Would recommend Edinburgh West and of course Hyundai.

Good service, excellent communication, everything explained.

The team at Vertu Edinburgh were amazing and so helpful especially Matthew who made everything work around my busy schedule

dermot could not have more helpful i had a couple of small problems with the car dermot got it sorted apsp

The reason we decided to purchase our Hyundai Tucson was because of the exceptional customer service and knowledge of Junior Gausden. No pressure selling and from start to finish we were very impressed with his approach and support. Truly a 5 Star experience.

We were very happy with the service we received. We were given good advice and were helped through the purchase process. Everyone we came into contact with was friendly and helpful.

Dermot was very helpful and polite in all his dealings with us

Scott was amazing—friendly, professional, and made the whole car-buying process quick and stress-free. Highly recommend!

Scott was really friendly and brilliant to deal with