From initial viewing through to collecting the car all staff were first class, no sales pressure placed at all, we were allowed to take our time to view and test drive. Car was all ready for collec... See more
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See what reviewers are saying
I had a great experience with Vertu and Kelson who is one of the sales advisors in Edinburgh West done everything possible to make things as easy as possible and straight forward he couldn’t have done... See more
Company replied
My i20 was in for its first service today, dropped of at 8.00am , health check video sent , service done, complimentary valet , back up call to say it was ready, done dusted and spotlessly clean and... See more
Company replied
Really good service from first showroom visit to handover of vehicle. There was no pressure sales and everything was made clear. Things didn't go smoothly but the team stepped up and resolved the is... See more
Company replied
Company details
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
Contact info
Calder Road 390, EH11 4AS, Edinburgh, Lothain, United Kingdom
- 0344 659 7987
4.6
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Scott was really friendly and brilliant…
Scott was really friendly and brilliant to deal with
December 22, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Dermot is very friendly and patient…
Dermot is very friendly and patient with me let me look inside 3 cars. He is approachable. Was great on test drive. Good at talking me through all policies.
December 4, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great customer service
Great customer service, delivered on everything that was promised.
December 22, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Great sales person
Great sales person. Good pleasant manner, explained everything, answered questions well, but was not 'pushy'. Showroom was well laid out with a great range of vehicles and was clean and tidy.
December 17, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good afternoon Edward. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Excellent service from the sales team at Vertu Hyundai Edinburgh West.
Junior and the sales team at Vertu Hyundai Edinburgh West were very helpful at all stages of the purchase of my new car.
December 16, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Junior was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
THOROUGHLY enjoyed buying my Hyundai…
THOROUGHLY enjoyed buying my Hyundai i10 from Dermott at Vertu. Both he and Scott listened to me and came up with the ideal car for me . Dermott took me for a trial spin and was extremely knowledgeable in every respect. I would highly recommend Vertu for steering me towards the perfect car without any pressure.
November 27, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good afternoon Margaret. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Dermott, Scott and the team. We hope to see you again soon. Happy motoring, Dean
New Hyundai Inster purchase
From initial contact with Vertu Hyundai Edinburgh West to car collection day, the communication from all members of staff was exceptional. Not once did I feel out of the loop.
As this was my first EV, I wanted to ensure that the Hyundai Inster was going to work for me. Following a good walk through the car in the showroom, I was let loose with the demonstrator to simulate my commute.
Collected my new car 7 days later to a thorough handover, nicely valeted and a full battery.
Drove 73 miles home with no issues and delighted with the car.
Thank you to all involved.
November 29, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
We found the company easy to deal with.
We found the company easy to deal with. The staff were excellent throughout the process of buying the car. They kept us updated with information and delivered on time as given. Junior Gausden in particular was excellent. Also thanks to his manager Darren.
November 21, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Junior was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Amazing customer service
Amazing customer service, kelson was really helpful start to finish. Helped throughout the process to choose the right car and the spec i was after. Would reccomend to anyone
November 21, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great Negotiations
They were able to compromoise with the monthly payments on the car when the original quotation was too high as they knew that I loved the car. Thank you so much to Kelson and the rest of the dealers for their help in this amazing purchase!
November 15, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
V good salesman
V good salesman. Went the extra mile - we had a registration problem with Edinburgh Council’s parking scheme and he managed to solve it by actually contacting a person ONLINE!
November 14, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good morning. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Well what can i say but top notch…
Well what can i say but top notch service.
Brought my car in due to a noise in my rear wheel. I was supposed to drop it off and pick up a courtesy car but as i had travelled from Glasgow and had to be back early i asked if my car could be seen to quickly. The service manager came out and said he could get my car up on the ramp in 40 minutes so i agreed. They fixed the issue with the car and even washed and hoovered my car for me in no time knowing i was in a hurry. All the service staff were also lovely. Great customer service from them all.
October 13, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good afternoon Nisha. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Mokka review from sighthill
I was very happy how I was approached by dermont was asked i needed any help and says I will just be over here if you have any questions and left me to browse witch myself I think that's best approach
October 17, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Dermont was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Kelson was extremely helpful and very…
Kelson was extremely helpful and very knowledgeable when ordering my new car. Kelson made sure the car was ready for our preferred handover day. He also helped us through the registration process. Kelson himself finalised the hand over and was very friendly and extremely knowledgeable about the car and settings. Over all a very pleasurable experience.
October 17, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you so much for your kind words! We are so happy to hear that Kelson was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Went in off the cuff to be met by a…
Went in off the cuff to be met by a young salesman called Dale , he was superb to deal with from first contact until car was handed over . Definitely would recommend, no hard sale no silly figures no silly talk just a decent straight forward experience.
October 9, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good morning, Mr Wallace. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
I contacted this company after viewing…
I contacted this company after viewing a car on the website. Dale the salesman took care of everything for me including personally delivering my new car.
Nothing was too much trouble and I would highly recommend them.
October 7, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good morning, Wendy. Thank you so much for your kind words! We are so happy to hear that Dale was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Well Done Vertu Sighthill
Purchased a new vehicle from Vertu Sighthill this week.Very smooth and efficient process from start to finish. Delighted with my new Hyundai Tucson and would highly recommend Vertu.
October 3, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Scott was fantastic and helped me get…
Scott was fantastic and helped me get the car I wanted!
September 29, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent service from Dale finding the…
Excellent service from Dale finding the specific Hyundai car we were looking for and keeping us informed of progress and delivery,we would highly recommend this dealership
September 17, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Good morning William. Thank you so much for your kind words! We are so happy to hear that Dale was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent service from Kelson Holmes
September 26, 2025
Unprompted review
Reply from Vertu Motors - Hyundai Edinburgh West
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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