Vertu Motors - Hyundai Exeter Reviews 

109
TrustScore 5 out of 5

4.8

Trusham Road 15, Marsh Barton, EX2 8QQ Exeter, Devon, GB


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Rated 5 out of 5 stars

Matthew was extremely helpful and considerate of our needs. He made sure that everything was explained in as much detail as we felt was necessary

Company replied

Rated 5 out of 5 stars

We were not put under any pressure and the whole experience was very pleasant. We left the showroom without buying a car but returned the next morning after due consideration of the deal on offer. A... See more

Company replied

Rated 4 out of 5 stars

We had a very good experience here buying our new car. The process was smooth and the salesperson, Sharon, was helpful, personable and not at all pushy. She made her recommendations, but did not pre... See more

Company replied

Rated 5 out of 5 stars

Bought a used Hyundai i20. Car was great condition and exactly what i was looking for. The whole experience buying from Vertu was exceptional. Even though it wasn't a new or a high value car Daniel re... See more

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Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Hyundai Exeter

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Trusham Road 15, Marsh Barton, EX2 8QQ, Exeter, Devon, United Kingdom

  • 0344 659 0588

4.8

Excellent

TrustScore 5 out of 5

109 reviews

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Replied to 96% of negative reviews

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4.8

All reviews

(109)

12,776 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience at Vertu Hyundai…

Great experience at Vertu Hyundai Exeter. Dan was friendly, professional and made the process really easy. Highly recommend!

August 28, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Good morning Grace. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Pete was the salesman and he was…

Pete was the salesman and he was professional throughout, honest and not pushy. If he didn't have an answer he went away and got one. The service was impeccable and couldn't be more pleased with the car, no hesitation in recommending

August 20, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Beth was very helpful and patient in…

Beth was very helpful and patient in setting up the radio, blue link etc. very friendly approach.

August 20, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Good afternoon Roy. Thank you so much for your kind words! We are so happy to hear that Beth was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Excellence from Beth

Beth was amazing from start to finish on my experience with Hyundai Exeter. She kept me well informed prior to my visit, as well as being an excellent representative during my time at the showroom and whilst we were on the road in the test drive. She made sure that I felt like my experience was the best it possibly could be and ensured that despite a combination of numerous roadworks which meant worrying about heavy traffic, that I got a good test drive in that made me feel happy that I had tested it to satisfaction. She explained everything clearly and she gauged the best way to approach our conversations and interactions. She was a credit to herself and Hyundai Exeter. 10/10

August 1, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Beth was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Service Dept. Thank You!

Today I was 250 miles from home in North London in my new/used 3 year old i10. 2 yellow warning lights appeared on my dashboard...I was 10 miles away from Hyundai Exeter. I went into the showroom and there by the doorway was the Service Reception desk..Aaron was so kind, professional and helpful, just perfect...he dealt with the problem with such calm confidence.
I highly recommend this Dealership.
Shelly North London

August 12, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Thank you so much for your kind words! We are so happy to hear that Aaron was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

Hyundai Vertu Exeter


I had a fantastic experience at Hyundai Vertu Exeter thanks to Joe, the General Manager and team. We originally popped in just to get some car mats for my i30 after a cat had unfortunately had an accident in the car. Joe couldn’t have been more helpful—he even kindly lent us the dealers neutraliser to help! On top of that, he took time out of his busy day to sit with us for a friendly, relaxed chat about electric cars and the new electric models Hyundai has to offer. He was warm, welcoming, and genuinely interested in making our visit a pleasant one. Exceptional service and a genuinely lovely person—thank you, Joe!

August 9, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Joe and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean

Rated 1 out of 5 stars

Poor service

Phoned Hyundai Exeter as i800 had a problem with its adblu and warning stated the car would stop in 400 miles.
Not great as we were on the way to Wales.
Lady on the service desk said that the first date they had was at the end of August.
Even though that would leave us without a car (when the 490 miles runs out)
We use their garage for servicing and asked if there anything they could do to help.
Lady was very curt and basically left us knowing this was not their problem.
No offer of cancellation list. No alternatives. No kindness.
I think our days with this dealership are at an end.
If you can’t help your customers who are in a pickle and can’t offer an alternative or even a little understanding then it’s a sorry story.
Maybe hire more mechanics ???

August 1, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1JB0108 Kind regards, Keith

Rated 5 out of 5 stars

It was a great experience

It was a great experience. Beth was amazing , not pushy but laidback, informative, helpful and what she didn’t know she found out . A very good experience, would highly recommend

July 4, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Good afternoon Mark.Thank you so much for your kind words! We are so happy to hear that Beth was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Thank-you Beth

We bought a car from Hyundal Exeter 3 weeks ago ,after an awful experience visiting another' car show room prior to here ,we were quite nervous about looking for a car .We found Hyundal Exeter online ,were We booked an appointment,to test drive a car we had seen and liked the look of ,the following day ,Beth confirmed our appointment and we went to Exeter to look at the car .Beth gave us a warm welcome and made us feel very comfortable, we took the car for a test drive ,and decided that was the car for us ,Beth explained everything to us and there was never any pressure selling or no rushed approach, Beth is an asset to the company ,she made us feel relaxed and made the experience of buying a car enjoyable (unlike the previous company we had visited)Once the car was ready and paperwork completed we collected our car ,it was immaculate and they had also put fuel in for us ,we would like to say a big thank you to Beth you we great ,and we are so pleased with our new car .

May 23, 2025
Unprompted review
Vertu Motors  - Hyundai Exeter logo

Reply from Vertu Motors - Hyundai Exeter

Good afternoon, Mark. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Beth and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Danielle

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