I can't thank Jack at Vertu Mansfield enough for the outstanding service he provided. From start to finish, he really looked after me and made the whole experience enjoyable and stress-free. Jac... See more
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Well just had to praise Jamie at Mansfield Hyundai. This young man has impressed me highly over several interactions over the last month. Always professional, courteous and ready to help. I am not e... See more
Company replied
I saw a gentleman called Ben Gibson at HYUNDAI,BRISTOL STREET MOTORS MANSFIELD NOTTINGHAMSHIRE ,HE was very friendly and made me feel at ease getting my new car. He didn't rush the appointment he list... See more
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I've just purchased a new Hyundai Tucson hybrid from Virtu at Mansfield, it's been an absolute pleasure talking and dealing with all the staff there, all very friendly and helpful. To single any one o... See more
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Company details
About Vertu Motors - Hyundai Mansfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Southwell Road West, NG18 4LW, Mansfield, Nottinghamshire, United Kingdom
- 0344 558 4087
4.5
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Ben told me everything that was going…
Ben told me everything that was going to happen he explained all I needed to know
June 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for your feedback. We’re delighted to hear that Ben clearly explained everything and kept you well informed throughout the process.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew
My experience
It made my experience great with the help and support I received from Ben who deals with motability he was very helpful and polite and would recommend others to attend vertu hyundai
June 15, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good afternoon June,
Thank you for your review. It’s great to hear that Ben provided such helpful and polite support throughout your Motability journey. Making the process clear and comfortable really does make a difference, and we’re pleased this came across.
We really appreciate your recommendation.
Kind regards,
Dean
Great service!
I can't thank Jack at Vertu Mansfield enough for the outstanding service he provided. From start to finish, he really looked after me and made the whole experience enjoyable and stress-free.
Jack answered every question I had, no matter how small, and took the time to explain everything in detail so I felt completely comfortable and informed throughout. Nothing was ever too much trouble for him.
He genuinely went above and beyond to make sure I was happy, and even kept the cups of tea coming while I was there! His patience, professionalism and friendly approach made a huge difference.
Customer service like this is hard to find these days. I would highly recommend Jack to anyone looking for a car. A truly first-class experience from someone who clearly cares about his customers.
Thank you, Jack – 10 stars from me! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
June 11, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for your fantastic feedback. We’re delighted to hear that Jack provided such outstanding service and made your experience enjoyable and stress-free from start to finish.
It’s great to know he took the time to answer all your questions, explain everything clearly, and go above and beyond to ensure you felt comfortable and well looked after. I’ll be sure to pass on your kind words—he’ll be thrilled to receive such high praise.
We truly appreciate your recommendation.
Kind regards,
Matthew
I love my new car it’s amazing and the…
I love my new car it’s amazing and the great customer service from Marlon again was a1 very polite and professional in his job explained everything highly recommend he’s a true gentleman this is my second car with you guys ur service ur provide customers and the cars just get better each time I wouldn’t go anywhere else Hyundai all the way staff are very polite and friendly and professional in there job role make you feel welcome and comfortable go through everything with you thank you again Hyundai my new car amazing can’t wait to see what out in 3 years
May 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for your amazing review. We’re delighted to hear how much you love your new car and that Marlon once again provided A‑class service. His polite, professional approach clearly made the whole experience smooth and enjoyable. We truly appreciate your loyalty — it means a lot to know this is your second car with us and that you wouldn’t go anywhere else. The team will be thrilled to hear your kind words. Enjoy your new Hyundai, and we can’t wait to welcome you back in the future.
Thumbs up for Hyundai team.
Friendly staff who made the process of purchasing a new car a positive experience. The sales team went the extra mile to ensure everything went smoothly.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good afternoon Simon,
Thank you for your great feedback. It’s lovely to hear the team made you feel welcome and ensured the whole process was a positive experience, going the extra mile to keep everything running smoothly.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
i30 Blackline
This is 4th Hyundai from Hyundai Mansfield. Friendly, professional staff which is why I keep coming back. Loving my new car. One happy customer.
May 30, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good afternoon Mandy,
Thank you for your continued loyalty. It’s fantastic to hear you’re now on your fourth Hyundai with us and that the friendly and professional service keeps bringing you back. It’s great to know you’re loving your new car too.
We really appreciate your support and hope you continue to enjoy your new car.
Kind regards,
Dean
I purchased a Hyundai Kona N Line S on…
I purchased a Hyundai Kona N Line S on 20 March and my experience has not been great overall.
At handover there was a chip on the windscreen, which I had to challenge under the Consumer Rights Act 2015 before it was addressed.
There was also a mark on the paintwork that was noticed at collection. This was eventually rectified by the dealer.
The vehicle was also supplied with a missing tow eye cover, which raised concerns for me about a possible previous bump or insufficient inspection before sale.
More recently I have developed ongoing issues with refuelling, where the fuel pump repeatedly clicks off after only a small amount of petrol, making it difficult to fill the tank properly. This is still ongoing.
Overall, while the car drives fine when working correctly, the number of issues at handover and during ownership has made this a frustrating experience and not what I would expect from a main dealer purchase. I would not make a purchase from Vertu again.
Edit- This dealership does not want to accept my right to reject under UK Consumer law, notably the Consumer Rights Act 2015. Having spoken to the Citizens Advice Bureau, they have confirmed I do have a valid case to reject.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for taking the time to share your feedback following your recent purchase of the Hyundai Kona N Line S.
Firstly, please accept our sincere apologies for the issues you have experienced both at the point of handover and during your ownership. This is certainly not the level of service or preparation we aim to provide, and we understand how disappointing and frustrating this must have been for you.
We are sorry to hear about the concerns you raised at collection, including the windscreen chip, paintwork mark, and missing tow eye cover. Whilst we’re pleased these were eventually addressed, we fully acknowledge that this should have been resolved prior to handover. Additionally, we are particularly concerned to hear about the ongoing refuelling issue you are experiencing, as this is clearly impacting your day-to-day use of the vehicle.
Please be assured that we take your feedback seriously. We will arrange for a member of our Aftersales team to contact you directly to discuss the refuelling concern and any outstanding matters in more detail, with the aim of reaching a prompt and satisfactory resolution.
We regret that your experience has not reflected the high standards we strive to deliver and that it has led you to feel this way about purchasing from us again. We do appreciate you bringing these matters to our attention, giving us the opportunity to address them.
Regards
James Ashley
General Manager
Vertu Hyundai Mansfield
Get a telephone that rings in the dealership
Thought I would make a telephone call to find out if any of my local dealers have the new Renault 4 Etech in stock so that I can go and view with a potential to buy.
I wasn’t expecting great things as I have only been in virtu on one previous occasion and I actually swore I’d never go in again because staff were awful. So I made the call and I was greeted with the phrase of something like, “ to improve our service your call may be recorded….” I thought here we go! I was put through to a female who then set about the best she could to get my full name and address as well as my telephone number. I politely declined because all I wanted to know was is the particular car in the showroom so I can make the effort to travel to have a look at it with a view to buy it. you really do not need my name address and telephone number to give me the answer to that question and what it does do is start to get me really wound up. So she said she would put me through to Mansfield and then after a few seconds, she came back to me and said none of our staff are available I will try the Hyundai garage next door and before I could answer she put me on hold again. She then came back to me and said that nobody was available there either and could she just have my telephone number and then she could get someone to call me. Nice try. So I told her not to bother and I was very polite to her and said it wasn’t her fault but I gave her some advice. The advice was how about in an effort to improve your service just install a telephone that actually rings in the dealership of the place where I need to speak to. How about getting rid of this stupid system where someone picks a phone up and then has to try ringing around themselves in effort to find someone to speak with who can answer the question. You have those people available in the actual showrooms so stop this trend of getting customers inconvenience when calling and make the experience a pleasure. Needless to say the Renault four is now off of my shortlist . So when you are looking at metrics and the best way forward for your business calls like mine will never get picked up and the impact will never be noticed but let me tell you now you’ve just lost a potential £30,000 sale.
May 5, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1K0505 Kind regards, Liza.
Everything was perfect
Everything was perfect, from meeting the salesman Ben, signing for the car, the contact Ben kept with me throughout the order and delivery process and the hand over of the car on time dead on the day despite being told I may have to weight longer due to back logs and other stuff going on in the world which I was more than willing to wait but in the end I didn't need to 🙂
April 28, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good afternoon Mr Riggott,
Thank you for your review. It’s great to hear that everything went perfectly, from first meeting Ben through to delivery and handover. Staying in touch throughout the process and delivering right on time clearly made a big difference, and Ben will be delighted with your feedback.
Kind regards,
Dean
A credit to the dealership
Well just had to praise Jamie at Mansfield Hyundai.
This young man has impressed me highly over several interactions over the last month. Always professional, courteous and ready to help. I am not easy to please but Jamie earned his salary in meeting my need to find an exchange for my current car.
A credit to the dealership, thanks for a positive experience Jamie.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Hi Mervyn
Thank you very much for taking the time to share such thoughtful feedback. We're delighted to hear how impressed you’ve been with Jamie at Mansfield Hyundai. It’s wonderful to know that over several interactions he consistently demonstrated professionalism, courtesy, and a genuine willingness to help — especially in supporting you to find the right exchange for your current car.
Your comments about Jamie being a real credit to the dealership will mean a great deal to him, and we’re so pleased he was able to deliver a positive experience even with high expectations. Thank you again for your kind words and for choosing us.
Kind regards
Dawn
Excellent Customer Service and Knowledgeable Staff
I went into Hyundai and was served by Jack and told him what I was looking for in a car. He was very knowledgeable, friendly but most importantly NOT pushy. Day of pick up. I was feeling slightly nervous and he took the time to take me out on another test drive and afterwards go through all the controls etc in the car. After care as well was brilliant. I had a query and rang up and he happily went through it with me and put my mind at ease. Customer service mixed with friendliness is 110% at this car dealership.
April 23, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Dear Helen,
Thank you for taking the time to share such a detailed and positive review. We’re delighted to hear that you received excellent customer service and that your experience at Hyundai Mansfield was such a reassuring and enjoyable one.
Your kind comments about Jack are very much appreciated. It’s wonderful to know that his knowledgeable, friendly and non‑pushy approach helped you feel confident in your choice, especially on collection day when he took extra time to ensure you felt comfortable with the car and its controls. We’re also pleased to hear that the aftercare support was just as strong and helped put your mind at ease.
Creating an environment that combines great customer service with genuine friendliness is exactly what we strive for, so feedback like yours means a great deal to us. Your comments will be shared with Jack and the wider team.
Kind regards,
Liza
We recently purchased a Hyundai Tucson…
We recently purchased a Hyundai Tucson and had a great experience thanks to Kieran and his manager, Emma. From start to finish, they were friendly, approachable, and highly knowledgeable about the car and the process. They took the time to answer all our questions clearly and made sure we felt confident in our decision.
The level of customer service we received was excellent — nothing felt rushed, and they genuinely seemed to care about helping us find the right car. Their professionalism and helpful attitude made the whole experience smooth and enjoyable.
We’re very happy with our new Tucson and would definitely recommend Kieran and Emma to anyone looking for a reliable and stress-free car buying experience.
April 25, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for your kind feedback, Hamish. We’re delighted to hear that you had such a great experience purchasing your Hyundai Tucson and that Kieran and Emma supported you so well throughout. It’s wonderful to know they were friendly, approachable, and highly knowledgeable, taking the time to answer your questions clearly and ensure you felt confident in your decision. We’re especially pleased that the process felt unhurried and genuinely customer‑focused, making it smooth and enjoyable. Your recommendation is very much appreciated, and we wish you many happy miles in your new Tucson.
Kind regards,
Matthew
Jack Ingham , Hyundia Mansfield
Jack Ingham dealt with us from start to finish. explained everything without being pushy. Can't fault Hyundia Mansfield.
April 6, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Jack Ingham looked after you from start to finish, explaining everything clearly and without any pressure. It’s wonderful to know you couldn’t fault Hyundai Mansfield. Your comments are truly appreciated.
Kind regards
Dawn
I would recommend vertu motors Hyundai…
I would recommend vertu motors Hyundai Mansfield to anyone there service was excellent from the moment we walked into the showroom we was greeted by Marlon Cameron Williams who was amazing he gave us space to look around we never felt pressured and he was available when we had any questions from when we walked into to when we drove away in our new car he was so helpful and put our minds at ease I would give the whole showroom and especially Marlon a 10 out of 10
April 9, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Thank you for such a fantastic review and for recommending Vertu Motors Hyundai Mansfield. We’re delighted to hear that your experience was excellent from the moment you walked into the showroom to driving away in your new car. It’s great to know that Marlon provided such amazing service, giving you the space to browse while always being available to help and answer questions, without any pressure. Your kind words and 10 out of 10 rating mean a great deal to us, and I’ll be sure to pass on your praise to Marlon and the whole team.
Kind regards,
Keith
Hyundai at Mansfield. Excellent.
Hyundai at Mansfield was an excellent showroom to visit. Both Marlon and Kieran were very helpful, ensured I got them car I wanted and went the extra mile, when some of the technology was reluctant to work.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Hi Pat,
Thank you for the brilliant 5‑star review. It’s great to hear you had such an excellent experience at Hyundai Mansfield. Marlon and Kieran will be really pleased with your feedback — especially knowing they helped you get the car you wanted and even went the extra mile when the tech needed a bit of persuasion.
Kind regards,
Kerry
I arrived early for my appointment with…
I arrived early for my appointment with Marlon but he was happy to assist me with looking for a new car. Marlon was very attentive as to what I wanted in the new car and was happy to omit anything I didn't want. Marlon even took me on an impromptu test drive. At no time did I feel pressured into purchasing a new car and I felt that at anytime I could decide that the cars available were not for me and I could have terminated the appointment. However, as it turned out Marlon assisted me in selecting my new car and within a few hours I was driving out of the dealership in my chosen car. Thank you Marlon.
March 18, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good afternoon Allison,
Thank you for sharing your experience. I’m really pleased to hear how well Marlon looked after you. It’s great that he took the time to understand exactly what you wanted, made sure nothing felt pressured, and even arranged an impromptu test drive to help you get a feel for the car.
Driving away in your chosen car just a few hours later is fantastic — I’m glad the whole process felt relaxed and supportive from start to finish.
Kind regards,
Dean
Ben was excellent!
The salesman named Ben was very friendly and helpful , answering all our questions explaining our options he even made us a video of the car we was thinking of choosing .
March 16, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good afternoon Sharon,
Thank you for taking the time to leave a review. I’m really pleased to hear Ben looked after you so well — being friendly, helpful, and taking the time to answer all your questions makes such a difference. The personalised video of the car was a great touch too and I’m glad it helped with your decision.
We really appreciate your feedback.
Kind regards,
Dean
The collection of my new motability car…
The collection of my new motability car and handing back of the old car was brilliant, Jack Ingram the salesman I dealt with was great very professional and knowledgeable about my new car and the process, it was all handled seamlessly and I love my new car
March 12, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Hi Andy
Thank you for your lovely feedback. We're delighted to hear that the collection of your new Motability car — and the handover of your previous one — was handled so smoothly. It’s wonderful to know that Jack Ingram looked after you so well, showing great professionalism and knowledge of both your new car and the Motability process.
We're thrilled to hear you love your new car. Your comments are truly appreciated.
Kind regards
Dawn
I saw a gentleman called Ben Gibson at…
I saw a gentleman called Ben Gibson at HYUNDAI,BRISTOL STREET MOTORS MANSFIELD NOTTINGHAMSHIRE ,HE was very friendly and made me feel at ease getting my new car. He didn't rush the appointment he listened to what I needed in a car ,we had a cuppa and a laugh in the process. This is my 2nd car now from them ,I wouldn't go anywhere else there like 1 big happy family. If your looking to get your 1st car I would highly recommend these,and Ben is a really good asset to them.
March 9, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Good morning Susar,
Thank you for your fantastic review. We're really pleased to hear how friendly and reassuring Ben was during your visit. It’s great to know he took the time to listen to what you needed, made the appointment relaxed, and even shared a cuppa and a laugh with you along the way.
It’s wonderful that this is your second car from the team and that you continue to feel so welcomed — your description of them being like one big happy family says it all. Ben will be delighted to hear your kind words, and we truly appreciate your recommendation.
Kind regards,
Dean
Great Service
From the initial enquiry to collecting the vehicle the whole experience with Kieran was exceptional. Great information and guidance and a really slick handover.
March 4, 2026
Unprompted review
Reply from Vertu Motors - Hyundai Mansfield
Hi Keith,
Thank you for taking the time to leave your review. We're delighted to hear that your experience with Kieran was exceptional from your initial enquiry right through to collecting your vehicle. It’s great to know you received clear information, helpful guidance and a smooth, well‑organised handover.
Your feedback is truly appreciated.
Kind regards,
Liza
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