Five-star service from my local Kia dealership! I recently picked up my new Kia Sportage, and Sheeraz made the entire process completely seamless and stress-free. Sheeraz was incredibly helpful, kept... See more
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Five-star service from my local Kia dealership! I recently picked up my new Kia Sportage, and Sheeraz made the entire process completely seamless and stress-free. Sheeraz was incredibly helpful, kept... See more
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Tom from the sales team was absolutely amazing, his patience, with a couple of oldies was outstanding. Nothing was too much trouble, did not feel rushed or pressured. I would absolutely recommend an... See more
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We had a great experience at Bradford Kia. My husband purchased his Kia Sportage last Monday. He part exchanged his other car. All the team were really attentive and knowledgeable. It was dealt with s... See more
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Sheraz at Kia bradford is an asset to dealership. Kept us informed regards to manufacturer time scale. Had the vehicle ready on collection Looked after us veey well. Polite and very curtious.... See more
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Canal Road, Kia, BD1 4AJ, Bradford, West Yorkshire, United Kingdom
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The staff were very helpful in processing the sale & finance agreements. I have used this Dealership with various Staff and have been very professional and will continue to visit here.

Reply from Vertu Motors - Kia Bradford
The entire transaction was pretty seamless. Communications excellent. Sheeraz is a professional. I bought my car virtually - a custom video and all the guarantees are reassuring. The pick-up was easy and trouble free.

Reply from Vertu Motors - Kia Bradford
Good communication and patience whilst I sorted the sale of my car and my many questions

Reply from Vertu Motors - Kia Bradford
Had an issue with windscreen spray not operating. Dave was great, he got service guys on the case in minutes and solved the issue (a blocked filter inside one of the hoses). Dave really knows his stuff on the EV6 and was able to answer a few more in depth questions about PCID and Autocharge and interface to mobile. Nothing was too much trouble- top guy!
Steve

Reply from Vertu Motors - Kia Bradford
An excellent dealership that treats its customers courteously and professionally. I recently upgraded my older Picanto to a brand new one, and was very impressed with Adil who dealt with this for me. He explained everything from start to collecting the car, and answered any additional questions I had. Highly recommend this team in Bradford

Reply from Vertu Motors - Kia Bradford
We brought our KIA EV3 in December 2025.
Obviously the transition from Diesel Manual to fully electric was a huge jump especially for 75 year olds.
However the expected range had become acceptable for our changing needs and the price and PCP package were manageable; we are not used to buying such expensive vehicles but we were already convinced that we wanted to 'go green'.
We were fortunate to be put in the care of Samir Ali who gently and patiently took us all our concerns, and even brought an identical demonstrator to our house to introduce my wife to electric cars.
There are many confusing 'bells and whistles' on an EV, plus different ways of using controls and some new features and the digital display. Samir took us through those which we need to get us basically 'up and running'. He has promised to be available in the future to give us an overview and training on the more advanced features e.g. 'one-pedal driving', once we wish to venture into advanced driving.
First mishap yesterday: the car locked my wife out of the car just after she had parked on the side of the road in Pudsey. The KIA Roadside Rescue and the RAC backup (A bit high-tech and the BOT gave up and took me to a 'real person' dug us out') The real person analysed the problem over the phone and talked me through using the manual key which is vitally attached to the fob. The car was open in a jiffy but it was all a bit scary.
Samir told me afterward that I could have opened the car remotely even several miles away using the KIA app on my mobile phone. Well we may try that one day but it's a bit of a new high-tech world even for gadget-keen me!
But we love the car to bits! Some reviewers say that the software lets down KIAs reputation for excellent cars but the jury is out on that. Samir is saving us for the moment.
And of course the low fuel bills with a home charger are a new world.

Reply from Vertu Motors - Kia Bradford
Fantastic,friendly service. Nothing was too much trouble and made sure I was fully happy before driving away with our new ev4. Everything explained and set up for me by Tom at Vertu Kia Bradford.

Reply from Vertu Motors - Kia Bradford
Very easy process
The salesman..Adil was friendly and welcoming. Put my mind at ease..explained everything and answered any questions I had

Reply from Vertu Motors - Kia Bradford
Really nice polite staff and helpful the whole experience was easy and relaxed with no pressurised selling of the car or the added extras like other car dealers I have dealt with.

Reply from Vertu Motors - Kia Bradford
Friendliness and experience of the staff.

Reply from Vertu Motors - Kia Bradford
This was my first EV purchase and from the outset the service was top class. Chris, Head of Sales, was great on the first engagement and Kacper was so helpful through the following purchase process including the vehicle handover. He couldn’t do enough and was extremely knowledgeable on the vehicle.

Reply from Vertu Motors - Kia Bradford
We dealt with Samir Ali, who made the whole experience of buying our new car and exchanging our old car a very smooth and happy experience. He explained every stage and answered all our questions

Reply from Vertu Motors - Kia Bradford
If i could give 100 stars then i would.
Adil who helped me when picking my car up on 23/12/25 was outstanding with me, he showed me everything about my new car and what button did what on the car.
Adil went above and beyond to make sure i was a happy customer when driving,he certainly did that.
Adil is a credit to your company.
Merry christmas to you all.

Reply from Vertu Motors - Kia Bradford
Excellent service around! Very happy customer :-) 1000% better than our local Kia main dealer!

Reply from Vertu Motors - Kia Bradford
They listened to our needs and took into account our recent circumstances which was much appreciated. They found a car that appeared to fit us but when it arrived they rejected it because it had not had final service to keep the Warranty and was not very well cared for. The car they eventually found was in good condition, full service record therefore warranty intact. Throughout the process they kept us fully up to date. We cannot fault them in any way, unlike some other we had visited before hand.

Reply from Vertu Motors - Kia Bradford
From walking in the showroom to driving off was a pleasure.kieran dealt with us from start to finish and made the experience a pleasure.
This is the 2nd Kia i have bought from here and also have my cars serviced here, didnt look anywhere else.

Reply from Vertu Motors - Kia Bradford
I have been looked after all the way through the process, I was also informed how to sort out the details with patient instructions.
Kiren was very patient and helpful in the perchase.

Reply from Vertu Motors - Kia Bradford
Vertu Kia Bradford are brilliant, helped me to find the right car at the right price! I would like to mention Kieron who was excellent, a true professional who spent time with me to make sure I was totally satisfied, thank you Kieron.

Reply from Vertu Motors - Kia Bradford
Polite, friendly and efficient staff at Vertu Kia Bradford
I knew which car I required. Darryl McCormick whom sold me the new car was friendly, provided all the necessary up to date comprehensive information and answered all my queries, was open to some negotiation and kept in touch via e-mail and phone
I struggled with submission of the documents on the Kia finance link. Adil, respectfully assisted me with this on the day I collected the car and the whole process on the day of collection was efficient and smooth

Reply from Vertu Motors - Kia Bradford
Great service from all the team at Bradford Kia with the purchase of my new Kia Niro. No pressure at all in the process from the start and every step along the way I was kept we’ll informed and would highly recommend.
The car is great too, so many thanks to Dave, Samir and Tom.

Reply from Vertu Motors - Kia Bradford
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