Vertu Motors - Land Rover Bradford Reviews 

From start to finish JLR Bradford made us extremely welcome and at ease. Probably the most helpful of any vehicle sales team! Always upfront and informed information and assistance - most refreshing in today's fast paced World.
I have had a tremendous experience and as a Result found a Superb Used Range Rover VELAR. Thank you 👏🚗

Holly made the experience with Landrover Bradford brilliant from start to finish. Well looked after, friendly and professional.

Excellent service from sales executive Joe from start to finish. Very professional and friendly approach. Very competitive. Nothing was too much trouble. The whole team pull together. We will definitely be back next year.
Well done Vertu!

Very poor company, poor customer service and dishonest. The manager is of very poor character

Don’t go here

I took my car to them for diagnostic they charge me 210 pound per houre after that they need another 4 hour for more inspection another amount of 210/h .i ask explain what have done in first they told me this first hour was only visual inspection .for looking to my car for one houre the charge 210 pound which they called visual inspection.

I bought a second hand range rover from vertu Bradford 9 months ago and within that time the car has been back in there work shop for a number of faults with seniors and whilst the cas was with them they do a health check on the car and on the first health check they said that the brakes discs had blown and the pads was down to 40% after only having the car for 4 months then on the next health check they said the brake pads was down to 50% and no mention of the discs been blown and the anti roll bar was corroding and the back light was foged up and need changing but the light was like this when I bought the car and ask for it to be changed and was told that they would only put lights on and dry it out and now vertu Bradford are expecting me to pay over 3 thousand pounds for the repairs that I think was all ready there because I don't think that there should be this many problems within 9 months of having the car and no advisories on the m.o.t which was done by them 1 week before I bought the car and when trying to seek some help from higher management I was told that there is nothing they can do and when I asked if they would be happy about having to pay over 3 thousand pounds in repair bills for a car that you had for only 9 months they tried to avoid answering the question but with persistence they eventually answered the question that would be happy to pay a 3000 pound bill with only owning the car for 9 months. 19.06.2025 Hi Mr Jai I think you will find that you and your management team are liars. One, your service manager as said that my car will not pass an MOT till I get these parts changed and I also have a telephone recording of this conversation. Two, I have two videos of the VHC conflicting on what you are saying on the damaged parts which says to me the MOT wasn't done properly in the first place as I do believe these part should not perish within nine months of having the vehicle. These part were ok 9 month ago they shouldn't be getting ready to fail an MOT as your service manager stated not only that, but there were no advisories on the last MOT. Especially with only doing five thousand miles in this vehicle since I bought it. As for having your vehicles to land-rover standards is a lie you only have to see the reviews over an number of sites and my personal experience with you and your team to see that they are not done to land rover standards. I believe that Vertu Motors is a corrupt company for having management in their business like yourselves for so long. This shows in how long you have been in employment with them. Looks like I am going to the MOTOR OMBUDSMAN with this complaint and the evidence that I hold. The vehicle in question will not be returning to your site Ever.

I’m absolutely shocked at how Land Rover Bradford conducts business. I handed over £2,500 in cash, expecting professionalism and follow-through. What I got instead was silence, excuses, and a complete lack of accountability.

The manager, Jai Aujla, has been rude and dismissive from the start. There’s been no effort to explain what went wrong or offer a solution — just arrogance and avoidance.

The fact that they refuse to accept card payments is highly questionable. There’s no way to dispute the transaction or protect yourself. For a brand like Land Rover, this kind of behaviour is not only unprofessional — it’s unacceptable.

I feel cheated and completely let down. I would warn anyone thinking of using this dealership: be very careful with your money. This is not how a trusted business should operate.

My experience with Land Rover Bradford has been nothing short of appalling. I paid £3,000 in good faith, only to be left without the service or resolution I was promised. Since then, I’ve been given the runaround with no proper explanation, no refund, and no attempt to take ownership of the situation.

The manager, Jai Aujla, has shown no interest in helping — his attitude is dismissive, rude, and frankly unacceptable. Instead of addressing the issue, I’ve been met with arrogance and deflection.

To make matters worse, they insist on cash-only payments, refusing card transactions — a highly unusual and suspicious policy for an official dealership. This leaves customers completely vulnerable, with no way to raise a dispute or get their money back.

This kind of behaviour is not just unprofessional — it’s unethical. I would strongly advise others to avoid this dealership at all costs. It’s simply not a place you can trust

Terrible experience.
(Vertu Land Rover Bradford).
First impressions were excellent, but it's apparent when you peel away the beautiful looking showroom that its just a baseless shell, the actual customer service element is shocking.. My vehicle went in with a well publicised manufacturers fault, no real diagnosis was given and the Techs withheld damming evidence of this from Landrover headquarters and actually i will go as far as lied.
It took me 3 months to even geta receipt for the work they completed.
My advice is, if you are a fault don't book it in here.

An excellent service from our initial enquiry through to delivery.
Living on the south coast it wasn't feasible for us to travel to Bradford to see the car, and not wanting to miss the opportunity we decided to buy it remotely - something we'd never done before which was quite daunting. Both Jack and Gemma made the experience really easy; answering all our questions (there were a lot!) and sending through all the information we needed to make our decision, including a detailed video. They even arranged delivery down to their sister dealer; Vertu Bromley, so we only had to travel 90 minutes to collect, instead of a 2 day round trip. The whole transaction was completed smoothly, efficiently and within just 7 days. We couldn't be more delighted. Thanks to all the team at Vertu Land Rover Bradford, and special thanks to Jack and Gemma.

Great Service, very welcoming as soon as you step inside the dealership till you leave. Well maintained professionalism from all members of staff, thank you for providing a prestige experience.

I cannot comment on the sales; it seems the red carpet is rolled out for buying customers. However, the service department is full of idiots who do not know anything. The whole dealership is poorly managed. It seems the only function is to extract as much money as possible. Go to one of the many independent JLR specialists, the mechanics are better trained and the customer service is great.

I booked my range rover in for repair, I was charged for over £200 for diagnostics, repairs cost me over £1,800 on the promise that "The Engine Fault Amber Light" will go off from the Dashboard. After few days, the light came back on and off. I decided to range Vertu motors in Brantford, about the repair - the Engine Fault Amber Light" still on. I was told to pay another £250 for diagnostics before sorting out the Amber engine Fault light again. After collecting over £1,800 without solving the Engine Fault Light, I am now told to pay extra. Please don’t take your car to Vertu Motors Bradford or any of their branches, they are only interested in charging you higher amount not the service. I cannot even drive the car now.

Very poor service from this dealership. It seems from the reviews, the red carpet is rolled out when buying, but the service department is seriously lacking in skill, knowledge or customer service. You are better going to an independent JLR specialist.

Having been a loyal customer of the canal road branch for 17 years (before they even moved to their current location) I've had to deal with them mailing me a video with their employee shouting "your cars a piece of **** mate" down the microphone. They have handed my car back scratched and dented with the excuse "it's a live working environment, sometimes these things happen" (but not enough for them to actually own up to doing it until I pointed it out to them), however I put this garage on notice that one more bad experience would be my last time there having paid for a service, turned to to find that the large price they had quoted me was actually only the base fee and if I actually wanted a full service I would need to pay a load of extra money.. They then having coughed up this money proceeded to hand me back the car with out a proper level of coolant in the vehicle and the breaks not connected properly so the vehicle failed to stop when exiting onto the main road!!! (almost resulting in a horrible accident!!!). When I took it back to complain, they then tried to charge me for the service a second time... Having fixed the breaks they then lied to me that the coolant level was actually sufficient and blamed it on a faulty sensor, until I took it to a different garage that confirmed it was actually low. however the final straw after all of that was when I ordered some new tyres. After waiting a month for them to have a slot to fit them and asking on the phone if the value they had quoted me was the "full price including labour" I was then when arriving at the desk offered the option of paying only an extra £120 pounds so that once they had fitted them they would check that they had actually put them on straight (optional of course!), oh and if I wanted them to check why they hadn't put sufficient coolant in the vehicle during the service, they could look into that for another £200 for me! The Guiseley branch is only a short drive away, go there instead of what has unfortunately after being a great garage to go to for 16 years has become a money grabbing untrustworthy joke! If you value your money, your vehicle or more importantly your life, find somewhere else to go.. They may answer this review saying they are sorry to hear this and will try to make improvements. Feedback was provided privately to them last time and they clearly listed to and acted on none of it, becoming in fact even worse so don't believe even the slightest bit of failed PR they might mistakenly attempt to do below! Had to rate one star as lower scores were not available.. believe me, they failed to earn the one they have here!!!

Update to review 28.9.24.
Following Vertu response, as requested, I provided them with a detailed account of the issues during my visit.
True to form, no further response or even acknowledgement of receipt of my email. It appears that their responses are just generic auto replies, which are meant to give the impression that someone is actually managing this shambles.

Good service from service dept.
I had a repeat error come up on my new Rangey prompting me that my first service was due although this had already been done a month early. This problem was sorted quickly after I arranged with Keely in Bradford's Service Dept. As with other visits in the past, she is efficient and follows through from start to finish making sure we are back on the road with minimum disruption. Geoff R.

Jack Howden is an amazing sales personnel and very receptive. From enquiring to the delivery of the car, he did a marvellous work and I appreciate his hard work. Not forgetting Jai, Gemma, the whole team are very friendly and supportive, I had a very nice experience at the Bradford branch and trust me, it feels like today.
My car was very sleek, tidy and smelled extremely nice. Thank you Vertu Motors🥰