Vertu Motors - Land Rover Bradford Reviews 

Abhorrently poor service- First and foremost if you are buying a car from here i urge you to stop and go to a different dealership and pay extra as here you will be treated like a 3rd class citizen.

Purchased a brand new car, it had a fault dealership kept car for 2 weeks doing nothing what so ever, i wrote to every person within vertu group. Eventually told the car is fine and if you dont come collect it by the dealership principle then he was going to charge me storage per day. I had to seek legal advice spending thousands on solicitors on finding out my legal position of rejection. Anyhow as they knew i had small children and no car they played the pressure tactic, i eventually caved as it would be a long drawn out process taking months so decided to go collect the car regardless of the fault.

Breaking news, the car didnt start! Its so embarrasing i feel embarresed writing this, the dealership said to me we might start it but it could stop again later so i said no thank you give me a replacement vehicle, but they said sorry we dont have one so i walked home took me 4 hours, no apology no nothing, i waited 4 days yet no one had the decency to even ring me to explain the situation, i had to constantly chase.

Once again i had to speak to a solicitor to get them to draft me a letter, which was sent to Land Rover ceo, director and the same for vertu management. In all fairness Land Rover were more helpful and the lady actually had the decency to reply and ring me back and apologise profusely for this appaling experience. Also they seldom reply to emails unless you continually barge them.

Vertu Bradford is an appaling dealership that lacks any integrity or sincerity overall when dealing with its customers, one day last week i made 11 phone calls from 9am until 4pm yet not one person would speak to me regarding my car. I spent over 100k on a product that didnt work!

I understand cars go wrong and Land Rover were fair but Land Rover take note please look into how you are allowing this to run as a business model. I would never ever buy another LR product let alone entertain one. I strongly urge anyone who decides to buy from Vertu Bradford to be prepared for a legal battle if you have any issues. I see mention of inviting customers in for drinks and chats well its a shame you had your chance and everyone hides in their office when i come. If you are ever to feel unwelcome in any place it would be here.

I hope that this review saves just one other person from the trauma this dealership put me through, a true rogue garage that deserves to be investgated by trading standards!

What an absolute joke! Booked if for an MOT and service. Contacted the day before to say they didnt have the parts. MOT was due so 2 days later booked in for just the MOT. Then told they could do service too. Car delivered back to my drive.. wouldnt start! Completley broke down! Car had to be towed back to garage! Left with no car for a week! Wait for the best bit! Car delivered back a a week later! ... NOT MY CAR!!!!!!!! Brought the wrong car at 4pm on a friday! But its ok.. they gave me a free travel mug for my inconvience!!!!!!!!

This is the worst dealership i have ever had the misfortune to use.
they cannot do their job nor can they tell the truth. even the staff are leaving every few months its so bad

I have dropped my vehicle they said because it’s out of warranty we are charging you £198 I said ok after 5 minutes they said come collect the vehicle without finding what it is the problem and they said we need the payment rubbish service even Land Rover became very poor vehicle every month you have to be there with for one problem please don’t by anything from them

New management back with no service what a change in 8 weeks out with the old in with the mundane.
e mailed the CEO Mr forester with the problems which he forwarded to the management at Bradford who are the problem.
Went through the motions but no more.
Again I e mailed the CEO no reply are you getting the e mails OR are you been shielded from them Mr Forester or just given up on them like I have

Took a Jaguar XF in for a service and MOT and when called to say the MOT had failed they did a huge number of unauthorised “repairs” on the car including changing brake pipes that had nothing to do with the MOT failure. They behave like a dodgy backstreet garage with appalling customer service.

A truly awful place to work or purchase a car. I can speak from experience when I say that you should absolutely avoid going here. They have a huge margin in their cars and they sell them for far more than the retail price. Never provide fair PX prices as the head of business (accountant), Jai, Adds multiple damage on the car without the customer knowing so the value decreases immensely and to also benefit tremendously. The three managers, Jai, Gemma, and Beth, are completely unprofessional. Constantly making fun of customers, ESPECIALLY travellers. After what I had seen there, I had to leave that poisoned of a place right away. Before you purchase a brand-new car, they check your address, Google you, find out what you do for a living, and look up your email and mobile number to make sure you are not a frequent traveller. Sincerely, I would never work here or purchase a car from them. You'd rather purchase a vehicle from the Leeds branch..

I never ever do reviews but this one I had to do, I have just picked up my beautiful new car from the Bradford landrover branch and I am absolutely over the moon, this is the second car we have bought from landrover, the before and after service is the best they really have gone above and beyond in every single way! A big shout out to Jack for everything I can’t Thankyou enough also gemma Thankyou for making everything so simple and smooth after a few stressful weeks guys

Bought a second hand Discovery sport. Excellent service from start to finish especially from Abu.

Jack Howden sold me my Land River Sport and really looked after me and made sure that everything was right, a truly great experience and a pleasure to do business with
Many thanks

Lovely people front of house but unfortunately a bunch of cowboy mechanics in the workshop. To list everything would take too long but in short, fit new brake pipes when there was nothing wrong with the old ones, then sent car out with air in the system after passing the in house MOT? I hadn't even left the car park when I returned the car, only for the chief technician to insist that there was nothing wrong. It took over a week of driving a car with inadequate brakes before the car was returned for the brakes bleeding which corrected the fault. This experience cost me in the region of £600 for which I was offered a £100 voucher as a 'gesture of good will'.
Thanks for that, but I don't think that I will be using it.

Thanks for the reply below Jai. Were they working to Vosa and JLR specs when they left air in the brake system? As a Jaguar and Land Rover customer for the past 18 years, I do not appreciate you trying to treat me like a fool. Please do not try to defend appalling workmanship.

for almost a weeek now I have been trying to resolve a query with Vertu Bradford.

Numerous call and emails and still no further on.

Disappointing is an understatement

Expected so much more from land Rover

Ok, booked my Range Rover Kahn sdv8 at this franchise nearly a month ago now, service due was including the auxiliary belt. Service was done on the Saturday, was told the car was good no advisories, they will email the health check shortly!! Monday afternoon, still nothing so my partner rings paul that lied about what he would do on the Saturday asking where is the health check and receipt (trying to sell the car) the report came back clean but with someone else’s name at the top of the receipt, company name phone number the lot, I emailed them saying this is disgusting you did not do what you said you would do Saturday and now you have broken gdpr rules!!!!! Low and behold a vehicle health check came through saying I now needed £2200 of work undertaken 😂 I took this car to another authorised Land Rover dealer and they said no!!! You do not need them parts!!!! Nothing wrong with them. They put fake mileage on this bill, as I asked them what was my mileage on the car? They didn’t even have a record of the mileage of a car they just serviced🙈 even had the cheek to ask missus what the mileage was, but I knew they would ask and told her do not tell them!! Pulled a number out of fresh air and put it on the fraudulent bill. I have proof of all of this. My mechanic friend came to check the service work, auxiliary not even been touched!!!! They said sorry we have done the wrong service!!!! This car has not missed a beat, full Land Rover service history, how could you get this wrong? Grace has replayed the phone call of my partner asking is the belt part of this service, grace said to my partner I can not believe how wrong this job has gone!!!! Yeah neither can I, we only asked after all this running round you complete the service and refund us the cost!!! Trust me ring Wakefield sytner, we’ve never had a problem with them. only 1500 miles ago got a clean bill of health🤔 £2200 of work!!! They have also chipped the paint off the corner of my door, grace who is dealing with this case said well we will have a damage report before the work, phone went quiet then she said we haven’t done one!!!! Never!!!! No video of service been done, no legitimate health check, , fraudulent mileage, fraudulent work needed doing. They say they are only willing to touch my paint up on my door, no grace!!! It doesn’t work like that, I paid a lot of money for this car and you will not take it into your fancy looking, poor workmanship garage and de value my car while causing us all this stress, I’m a firm believer in karma, hopefully trading standards close this cowboy outfit down, if that door does not come back perfect I will see you in court and I will Win. Your service is a joke a complete disgrace, you’re meant to be a main dealer!!!! I was diagnosed with peripheral artery disease 2 months ago, high risk of heart attack and stroke, and I’m having to deal with you lot! Your a disgusting company you keep my money for the service but you fix that Matt paint 👍 good luck regards Richard a regrettable ex sytner Wakefield customer. They caused me no stress!!
After this service you would expect more than what grace has offered
Rather than me contact you, why don’t you ring the customer that you have failed, Richard, grace has my number.

Jai you have both our phone numbers stop playing the concerned business manager online.

Can’t thank Holly enough for sorting the sale of my car, from enquiring to the delivery of the car she was excellent. I absolutely dread going in a car showroom, I hate all the sales speech but holly was brilliant she was straight forward and listened to what I wanted and dealt with it.
Holly is a credit to this company she made everything run smoothly and quickly and made it a lovely stress free experience 😊

Would love to be constructive but they are absolutely shocking garage to deal with.

If your looking at these reviews it's probably too late for you and you have purchased a car from them already and regretting your decision.

If not walk away now, seriously you will save yourself so much stress

I tried to purchase a Range Rover supercharged from this excuse of a Land Rover dealership, as a part ex for my new defender. the day before collection at 4.15 pm, I received a call telling me they’d made a mistake with their car, the log book still had the previous owners cherished number plate showing, & they couldn’t sell it to me with it on. They held on to my £1000 deposit for 3 weeks & I also had the expense of putting my personal number plate on to retention. I was going on holiday 2 days later & had to borrow a friend’s car because of their incompetence. I spoke to the Salesman, Sales Manager & finally their new Dealer Principal who expressed his apologies but was unable to offer any form of compensation whatsoever & informed me I would be wasting my time pursuing a legal claim. 6 weeks after this farce these cowboys still hadn’t resolved the issues

Not the person to leave reviews , not to mention low reviews as I believe in giving chances and giving the benefit of the doubt.

However these guys after chance after chance have continued to provide poor service. For a big luxury brand we got worse service than a backstreet dealership. These guys have done well to tarnish the LR name.

Our car has been in 3 times for a persistent coolant issue on our Range Rover which should have been resolved the first time round. We had a major coolant leak not long after the first fix and when RAC came to recover they mentioned how poorly and short the hoses were fitted.

Customer service is horrendous. You have to call in and E-mail multiple times for updates to be given the generic " call back responses "

Every time we have had our car back from the service department, trim is missing , engine covers missing , screws and bolts left on top of the engine bay. You leave your car with one problem and you get more on return. Almost like these guys are purposely screwing up cars in order for us to keep coming back for repairs.

Save your self a lot of stress and headache , I'm sure other branches may be better but these guys have degraded Land rover to the worst car and dealerships possible.

Our car has been at the dealership for nearly 5 months for repair

What fantastic service I encountered from Abu today. Not only did he deal with me patiently whilst I had some personal issues going on and kept delaying picking the car up. But when I did he went far far above any expectation I had. Well done Abu

COWBOY DEALERSHIP. PLEASE STAY AWAY FORM THESE FRAUDSTERS!!

I bought Range Rover Sport from this dealer wish i didn’t but i did. They sold me Approved used car with NO Land Rover warranty. i travelled from London to Bradford to pick up the car. While i was on my way back engine management light and air bag light come up. Tried to called the guy who sold me the car but couldn’t get thorough to him apparently he was busy and dealership was closed after so i had to drive the car to back to London. luckily next day after several calls spoke to the guy and explained him what happened he said bring the car back to check. When i was driving the car i realised breaks are very weak. Then found out brake caliper was leaking. it was dangerous to drive so i had to get the car towed away. Now i have same problem again engine light and airbag light, called nearest land rover to book it in for warranty work and find out the car did NOT have land rover warranty. anyway called back to dealer they told me i have vertu warranty which is 3rd party random warranty company.so if you see MOTOR ASSURED warranty please stay away. apparently they don’t cover the problems on the car. one of the worst company to work. they’ll not explain to you what the warranty will cover or if it’s a genuine land rover warranty or not. unfortunately this was my first land rover and didn’t know they sell cars like this with APPROVED USED picture.

EDIT : AS YOU CAN SEE THEY RESPONSE JOKES. I STILL HAVE IT ON MY CAR !!!

I bought a Range Rover SVR for £120,000 from Vertu Landrover Bradford. I asked them, not to screw number plate brackets into the bodywork, they ignored this! When I arrived to collect the car the Sat Nav didn’t work, they clearly hadn’t put the car through a PDI. They sent me the software on a USB stick, that didn’t work either. Vertu Motors hide behind the Landrover brand but they behave like dodgy backstreet car dealers and they really don’t give a damn.