This is the second car I’ve bought from Land Rover Chesterfield and they have been brilliant. The whole dealership is so friendly and welcoming. Ryan and Danielle have done everything possible to make... See more
Company replied
Location
Switch location2 Discovery Way, Old Whittington, S41 9EG Chesterfield, Derbyshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A wonderful , delightful experience getting my new car from start to finish! To Ashley, thank you for your kindness always! You made my dream come true 😊 Jake thank you ! Thank you to the whole... See more
Company replied
Our purchase was made an enjoyable experience everything was dealt with along with explanations. Collecting our car was special and we can’t thank John Wood enough for his help and advice 10/10. Mr &M... See more
Company replied
Only called on the Saturday late afternoon and within 10 minutes Lee in sales sent us a personalised video. By Monday lunchtime we were driving our new vehicle back home. Lee was absolutely brilliant... See more
Company replied
Company details
About Vertu Motors - Land Rover Chesterfield
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
2 Discovery Way, Old Whittington, S41 9EG, Chesterfield, Derbyshire, United Kingdom
- 0344 659 8141
4.4
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the second car I’ve bought from…
This is the second car I’ve bought from Land Rover Chesterfield and they have been brilliant. The whole dealership is so friendly and welcoming. Ryan and Danielle have done everything possible to make this another special purchase. For me the most important part is the after sales service you get and knowing any problems are resolved as a priority. Yes I’ve had a couple of issues but that’s used cars and no fault of the dealer but knowing when I call they will do everything to sort it is priceless. I have recommended Danielle and Ryan to people looking for Land Rover products with complete confidence. Will always use them and love the car.
July 17, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for your wonderful feedback and for choosing Land Rover Chesterfield again. We’re delighted to hear that your second purchase has been such a positive experience and that Ryan and Danielle have gone above and beyond to make it special.
It’s especially rewarding to hear your comments about the aftersales support. We understand how important it is to have confidence that any issues will be dealt with promptly and professionally, and we’re pleased the team have continued to provide that reassurance and service.
Your recommendation means a great deal to us, and I’ll be sure to pass on your kind words to Ryan, Danielle and the team. We hope you continue to enjoy your Land Rover.
Kind regards,
Matthew
A wonderful delightful experience
A wonderful , delightful experience getting my new car from start to finish!
To Ashley, thank you for your kindness always!
You made my dream come true 😊
Jake thank you !
Thank you to the whole Chesterfield team, you are all so lovely
July 16, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Ashley, Jake and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Dawn
Virtu Chesterfield
Our purchase was made an enjoyable experience everything was dealt with along with explanations. Collecting our car was special and we can’t thank John Wood enough for his help and advice 10/10. Mr &Mrs Harrison
July 7, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Jan,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that your purchase was such an enjoyable experience and that everything was handled smoothly with clear explanations throughout.
It’s especially lovely to know that collecting your new car felt special and that John Wood provided such helpful advice and support along the way. Your 10/10 rating and kind words will mean a great deal to John and the team at Land Rover Chesterfield.
We hope you enjoy your new car and thank you again for your feedback.
Kind regards,
Liza.
Jorden was really good and made…
Jorden was really good and made everything easy. Did
everything for me with all the paperwork done and dusted and was not pushy in any way. Great Salesman
June 27, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for your fantastic feedback. We’re delighted to hear that Jorden made the whole process easy and hassle-free, taking care of everything and ensuring all the paperwork was completed smoothly.
It’s great to know you appreciated his friendly, no-pressure approach and excellent customer service. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Really great service Lee who was our…
Really great service Lee who was our advisor couldn't do enough for us
June 19, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Mr Thompson,
Thank you for your kind feedback.
We’re delighted to hear that Lee provided such great service and looked after you so well throughout your visit.
Kind regards,
Danielle
Great Experience .
Great Experience Salesman James was brilliant explaining the car's details.
June 15, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Nigel,
Thanks for your great feedback. It’s fantastic to hear that James made everything clear and easy to understand, helping you feel confident about your car. We’re really pleased you had such a positive experience.
Kind regards,
Dean
Superb customer service
Only called on the Saturday late afternoon and within 10 minutes Lee in sales sent us a personalised video. By Monday lunchtime we were driving our new vehicle back home. Lee was absolutely brilliant throughout the whole process and a credit to Vertu
June 8, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Andrew,
Thank you for your review. It’s great to hear how quickly everything came together, from the personalised video through to driving away your new vehicle. Lee will be delighted to know he made the whole process so smooth and positive.
Kind regards,
Dean
A brilliant experience
A brilliant experience, everything fully explained
May 29, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Peter,
Thank you for your review. It’s great to hear you had such a brilliant experience and that everything was clearly explained — we really appreciate your feedback.
Kind regards,
Dean
The service was efficient and friendly…
The service was efficient and friendly without being pushy which was much appreciated.
James Coombs who handled our purchase did a great job.
May 26, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Mark,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Land Rover Chesterfield.
It’s great to know that the service was efficient and friendly without any pressure—that’s exactly the approach we aim for. We’re especially pleased to hear that James took such good care of you throughout your purchase.
Your kind feedback will mean a lot to him and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Lee Maisfield sold us the car it was…
Lee Maisfield sold us the car it was quick and seamless.
May 14, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Julie
Thank you for your lovely feedback. We're delighted to hear that Lee Maisfield made the whole process quick and seamless for you. That smooth, hassle‑free experience is exactly what we aim for, and your kind words will mean a great deal to him.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn
Great service
Great service , warm friendly and informative. Car booked on the Friday and drove it away 5 days later. 🙂🇯🇵🚘
May 13, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Tony,
Thank you for your review. It’s great to hear you received warm, friendly, and informative service, and that everything moved so quickly from booking to driving away. We’re delighted you had such a positive experience.
Kind regards,
Dean
No pressure sales from friendly and…
No pressure sales from friendly and helpful salesman,unlike other places,and a great car make me a happy customer.
May 7, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Dear Colin,
Thank you for your feedback. We’re pleased to hear you felt no pressure and found the team friendly and helpful. Enjoy your new car.
Kind regards,
Danielle
Škoda Octavia
Great service from first enquiry to purchase.
Susan was great at understanding exactly what we wanted from our ‘new’ car.
Test drive length and variety of roads was instrumental in enabling us to make informed purchase decision. Not just round the block test drive as in other partnerships.
All staff I spoke to regarding a change of time for our collection were polite, understanding and a pleasure to deal with.
Only regret is that we had a 2 hour drive to Chesterfield and so are unlikely to use Chesterfield Škoda again but will definitely recommend partnership and in particular Susan
April 29, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi there,
Thank you so much for your thoughtful and detailed feedback. We're delighted to hear that you received great service from your first enquiry right through to purchase, and that Susan was able to understand exactly what you were looking for in your “new” car.
It’s especially good to hear how valuable you found the extended test drive and variety of roads. We know how important that can be in helping customers make a confident, informed decision — and we’re glad this made a real difference compared to a short “around the block” drive.
We also really appreciate your kind words about the wider team, particularly around the flexibility and understanding shown when you needed to change your collection time. Knowing the team were polite and a pleasure to deal with means a lot.
While we completely understand that the distance may make return visits difficult, we’re truly grateful for your recommendation of the partnership and of Susan in particular. Your comments will certainly be passed on — they’ll mean a great deal to her.
Thank you again for taking the time to share your experience.
Kind regards
Dawn
Lee was an absolute pleasure to deal…
Lee was an absolute pleasure to deal with. Very helpful and informative. The buying process was made easy. communication was excellent. Highly recommended.
April 17, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi there,
Thank you for the great review. Really glad to hear Lee was such a pleasure to deal with — helpful, informative, and making the whole buying process feel easy, with excellent communication throughout. He’ll be delighted with your recommendation.
Kind regards,
Kerry
WORST CUSTOMER SERVICE EXPERIENCE THEY DO NOT CARE
Avoid this dealership they have no care for customers after they have sold you a car! This has been the WORST customer service experience I have ever had. My car completely cut out at 50mph with my children in the back, it was 1 month out of warranty, 39,000 miles and I had to go back and forth battling the seriousness of what had happened to get it recovered. It went into dealership at start of February. I went to the dealership on 5th March having been told it was ready to collect. I arrived spent an hour and half in there because they hadn't washed it. I went out to it and it was still filthy as pictured, had scratches on it and had an engine light on which said "DRIVE WITH CAUTION" "EMERGENCY BRAKING NOT AVAILABLE". I could not believe that they told me my car was fixed and I got in the car which is the main transport for my kids and it said drive with caution and the brake assistance did not work! I left the dealership without my car again having travelled 45 minutes to collect it. I finally got the car back on 18th March after very little update or communication. I received a call from landrover customer relations to apologise for my experience and say that I would be offered an extended warranty of 1 year as a gesture of goodwill. On 29th March the engine management light came on so again the car had to go in to dealership which happened on 2nd April. I heard absolutely nothing from them. On wednesday 15th April I had a text to say my car was booked in on 28th April, but no communication which wasn't new I thought they were just onto it. Then this morning 17th April I receive an email with a £4000 quote for repair on the car and the Parts Manager asking me to do his job for him, and advise on what warranty I had so he could "see what level of cover it would provide"
This service is a disgrace. I have been without my car most of the year, the dealership does not communicate or care about customers. I was offered a gesture of goodwill of warranty and then sent an email quoting me £4000 for a repair on a car that should not have a fault in the first place! I have a finance agreement in place, under the consumer rights act cars should be durable, after 3 years and 39,000 mile my car has failed 3 times now. Once the car is sold you may as well forget about customer service because they don't provide any service at all. For a premium brand this dealership should be embarassed for how they have treated me as a customer. Go somewhere else if you want to be looked after.
April 17, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Excellent service
Super clear communication about vehicle. Once car agreed upon a simple discussion to close the transaction. After terms agreed sales person who handled the car handover was first class and handled all the paperwork and process very efficiently. Anthony and Isla deserve a special mention as both were excellent.
April 11, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi Mike,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a smooth and straightforward experience at Vertu Land Rover Chesterfield.
It’s great to know that communication was clear throughout, the transaction was handled simply, and that the handover process was completed efficiently and professionally. Your special mention of Anthony and Isla is really appreciated — they’ll be thrilled to hear your kind feedback.
Thank you again for choosing Vertu Motors. If there’s anything more we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Isla at Chesterfield Land Rover
Isla at Chesterfield Land Rover never fails. Excellent customer service and no-nonsense car sales. Cannot recommend Isla highly enough. Have purchased 3 cars from her and the service just gets better and better.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Hi MB,
Thank you for your fantastic 5-star review. We're delighted to hear that Isla continues to deliver excellent customer service and a straightforward, no‑nonsense sales experience. Knowing that you’ve chosen to purchase three cars from her — and that the service keeps getting better — is truly wonderful feedback.
We really appreciate your high recommendation, and Isla will be thrilled to read your kind words.
Kind regards,
Liza
Interested and friendly service
Quick responses to questions.
Transparent with the part exchange and finance agreement.
Polite and interested in me as a customer.
Clearly care about the products and the company.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you so much for taking the time to share this lovely feedback. It’s great to hear that you felt well‑supported throughout the process and that our transparency and customer care stood out. We’re passionate about what we do, so knowing that it came across in your experience really means a lot.
Many thanks,
Chloe
We weren’t even looking for a new car…
We weren’t even looking for a new car tbh 😅 however we did end up looking and we were helped by David Wood, he was very patient with us as we looked through different options. We found all the staff to be very friendly and helpful during our visits, from branch Manager to the ladies/ gents on reception, they couldn’t do enough.
We found a car and spent way more than we intended to, money to us has been earned over many years not easy to part with, however we are delighted with our choice. David showed great patience as we waited for the car to be delivered from down South, we had lots of questions, and he kept us up to date each day. On arrival to pick up the presentation was lovely, we were welcomed in, a separate area was prepared where the car was stored for viewing. The car was all prepped, and looking stunning, a plaque with my partners name on it was there, and a beautiful box of fresh flowers for her, avery nice touch - nothing has been too much and we definitely pushed that envelope! So thank you for making this a truly special occasion for us, and having bought Landrovers for years we can say this is the Landrover experience we remember, great service and being made to feel very special, and to leave with a beautiful car which is such a treat
Many thanks
Paul and Sue
March 9, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Good afternoon Paul and Sue,
Thank you both for such a heartfelt and detailed review — it’s wonderful to read how special your experience felt at Land Rover Chesterfield.
I’m really pleased to hear that David looked after you with such patience and care, especially as you explored different options and waited for the car to arrive. It’s great to know his updates and support helped make the whole process so reassuring. Your comments about the friendliness of the whole team — from the manager to the reception staff — are truly appreciated.
The effort that went into your handover sounds fantastic, and I’m delighted it made the moment feel so memorable. The dedicated handover area, the personalised plaque and the flowers for your partner are lovely touches, and it’s brilliant to hear they helped create such a special experience.
After many years of buying Land Rovers, it’s wonderful that this visit felt like the true Land Rover experience you remember — great service, genuine care, and the excitement of driving away in a beautiful new car.
Thank you again for sharing your experience so thoughtfully.
Kind regards,
Dean
Whenever things go wrong they lessons…
Whenever things go wrong they lessons need to be learnt , last year had shocking service so left a review the general manager contacted me assured me the service wouod improve , he was that confident he gave me a free booking of mot and min valet on next visit guess what they didn't believe me and charged me for the mot I even told them before booking mot , I pay for service plan as well , ur not going to belive this they wanted 86 pounds plus vat for windscreen wipers .
Anyway service plan cancelled advised never ever go there again paid a fortune for my defender no more new car from there and as im not a liar as I work in nhs for 37 years and not believed I will tell anyone who asks me about vertu land rover chesterfield exactly hpw you are treated
February 23, 2026
Unprompted review
Reply from Vertu Motors - Land Rover Chesterfield
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks, Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.