Tom was there to great us when we arrived and he was more than patient explaining things to us some times two or three times. It was a pleasant experience and we are really happy with the Car
Company replied
Location
Switch locationBroomside Park, MINI, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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See what reviewers are saying
Our visit to Vertu Mini Durham was made brilliant mainly due to the service provided by the staff. Of particular note was Thomas who dealt directly with us, but all the staff were great and made us f... See more
Company replied
I have just bought my new Mini Cooper Sport with fantastic service and help from Christian. He is very knowledgeable about all the cars and their features and helped me identify the best car for me.... See more
Company replied
Fantastic experience from start to finish at Vertu Mini, Durham. Jack, the sales associate, had superb knowledge and was listening to every word I said about what I wanted. He went the extra mile and... See more
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Company details
About Vertu Motors - MINI Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, MINI, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0330 012 9110
4.5
Excellent
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Pleasure to do Business
Tom was there to great us when we arrived and he was more than patient explaining things to us some times two or three times. It was a pleasant experience and we are really happy with the Car
October 30, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Good afternoon Neelofer,
Thank you for your wonderful review. We're delighted to hear that Tom gave you such a warm welcome and took the time to explain everything clearly, even if that meant going over things more than once.
It's fantastic to know that his patience and support helped make the experience so pleasant and that you're really happy with your new car. We really appreciate your kind feedback.
Kind regards,
Dean
New Mini JCW cabriolet
Christian was friendly, knowledgeable and helpful
Nothing was any trouble . Great service
Beautiful car and made the right choice
October 14, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Fabulous service and ethos
Our visit to Vertu Mini Durham was made brilliant mainly due to the service provided by the staff. Of particular note was Thomas who dealt directly with us, but all the staff were great and made us feel welcome. There was no pushy sales:
just a professional, knowledgable and patient approach to helping us make our decisions.
September 18, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Tracy,
Thank you so much for taking the time to leave us such a wonderful 5-star review.
We’re delighted to hear that you had such a brilliant experience at Vertu MINI Durham and that the whole team made you feel welcome throughout your visit.
It’s particularly lovely to hear your kind comments about Thomas. We’re pleased that his professional, knowledgeable, and patient approach gave you the time and support you needed to make the right decisions, without ever feeling pressured.
Creating a relaxed and welcoming environment where our customers feel comfortable is incredibly important to us, so your feedback means a great deal. We’ll be sure to pass your lovely comments on to Thomas and the wider team.
Thank you again for choosing Vertu MINI Durham. We truly appreciate your feedback and look forward to welcoming you back in the future.
Kind regards,
Liza.
Fabulous experience with my New Mini Cooper
I have just bought my new Mini Cooper Sport with fantastic service and help from Christian. He is very knowledgeable about all the cars and their features and helped me identify the best car for me. He kept me up to date on delivery dates, sent me pictures of the car on site, and gave me a first class handover experience.
Each time I have contacted the staff at Vertu Mini Durham I am extremely impressed at their professional, friendly and helpful service. I would recommend them without hesitation.
September 24, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Elaine,Thank you for your fantastic review! We're delighted to hear that you had such a positive experience purchasing your new Mini Cooper Sport from Vertu MINI Durham.
It's wonderful to know that Christian's knowledge, support, and attention to detail helped you find the perfect car for your needs. Keeping you informed throughout the journey, sharing updates and photos of your vehicle, and delivering a first-class handover are all part of the exceptional service we strive to provide.
We're also pleased to hear that every interaction with the team at Vertu MINI Durham has been professional, friendly, and helpful. Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to Christian and the wider team.
Thank you for choosing us, and we wish you many happy miles and enjoyable adventures in your new Mini! 🚗😊Dawn
Shocking experience from Vertu Mini
Shocking experience from Vertu Mini. purchased a used approved vehicle I had to leave an extra £250 deposit due to not having my log book for the trade in due to swapping reg plates the deposit was only returned after me chasing it weeks later. I was mis-sold a used approved vehicle with pre-existing faults which I reported within the first few weeks but I was unable to get it into my local dealer within the first 30 days due to working and wait time of dealer bookings, once the vehicle was with my local dealer I was informed the vehicle had warranty issues. Due to the poor and slow communication and the lack of experience dealing with the issues I was left nearly £2,000 out of pocket for the experience when the vehicle was finally returned to the dealer. I can honestly say it's not the experience you expect from a main dealer and I will never use this dealership or any Vertu dealer again.
August 3, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Dear Mr Clarke. Thank you for taking the time to leave a review. We sincerely apologise for the inconvenience caused. We acted swiftly and as understanding as possible. It’s very disappointing to read that you would not use Vertu Durham. Should you have any further questions, please do not hesitate to contact us. Kind regards John Curry - Head of Business.
Would 100% Recommend Vertu Motors!
Took the long trip from Central Scotland to Vertu Motors in Durham to view my now replacement Mini Cooper and can honestly say that Jack and the rest of the team were superb - Jack in particular was very helpful and took a lot of time to answer any queries I had, would 100% recommend visiting if looking to buy a Mini!
July 21, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Greg,
Thank you for your fantastic 5-star review!
We’re delighted to hear your trip from Central Scotland to Vertu MINI Durham was worthwhile and that Jack and the team provided such excellent service. It’s wonderful to know Jack took the time to answer all your questions and helped make the experience so positive.
Thank you for your recommendation and kind feedback. We hope to welcome you back when it’s time for your next MINI!
Kind regards,
Kerry
Fantastic Service
Great service by both Charlotte and Christian when buying a nearly new Mini.
Everything explained fully as it’s our first fully electric car.
First class.
July 9, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Helen,
Thank you for your fantastic 5-star review!
We’re delighted to hear Charlotte and Christian provided such great service while helping you purchase your nearly new MINI. It’s wonderful to know everything was explained clearly, especially as this is your first fully electric vehicle.
We really appreciate your kind feedback and hope you enjoy every mile in your new MINI.
Kind regards,
Kerry
I had a great experience buying my new Mini
I had a great experience buying my new MINI from Durham MINI, thanks to Tom Sutton.
From the first test drive, Tom was friendly, professional and never made me feel under any pressure. He took the time to explain the features of the car in detail and answered all of my questions about the finance options, which made the whole process much easier to understand.
The entire purchase was smooth from start to finish. What I appreciated most was that Tom kindly delivered the car to my home free of charge, which made collection so much easier and saved me a trip to the dealership. It was a really thoughtful gesture that I wasn’t expecting.
A few days after I received the car, Tom also gave me a call to check how I was getting on with it and whether I had any questions. That level of after-sales service really stood out.
I’m very happy with both my new MINI and the service I received. I would happily recommend Tom to anyone looking to buy a MINI. Thank you again!
July 11, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Found right car and fit my budget
Gave Christian a list of items we wanted and he delivered again and sorted a trade in with our old car, stress free so grateful yet again thanks.
June 25, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hello Ray,
Thank you for your fantastic review! We’re delighted to hear Christian delivered exactly what you were looking for and made the whole process stress-free, including your part exchange.
We really appreciate your continued support and will be sure to pass on your kind words.
Kind regards,
Kerry
Absolutely great experience from start…
Absolutely great experience from start to finish from Tom and Shaun - thanks guys.
June 15, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Good afternoon Claire,
Thank you for your review. It’s great to hear you had such a positive experience from start to finish, and that Tom and Shaun provided such fantastic support throughout.
Kind regards,
Dean
Jack Hardy at Vertu MINI Durham was…
Jack at Vertu MINI Durham was absolutely fantastic, nothing was too much trouble. He made the whole experience so memorable, being a Motability customer I have felt in the past like an afterthought but this time round for my first MINI I felt like royalty. Thank you so much, I have already recommended a friend of mine and she has ordered a car with you
May 22, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Ron,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a memorable experience with the team at MINI Durham.
It’s wonderful to know that Jack looked after you so well and made you feel valued throughout—especially as a Motability customer. Creating an inclusive and exceptional experience for every customer is exactly what we aim for, so your feedback will mean a lot to him and the wider team.
We’re also thrilled to hear you’ve already recommended us to a friend—thank you so much for your support!
Kind regards,
Kerry
Worrying fault with my countryman’s…
Worrying fault with my countryman’s instrument panel was rectified,thanks you Josh and Andrea for all your help
May 5, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi David,
Thank you so much for taking the time to leave this 5‑star review. We’re really pleased to hear that the worrying fault with your Countryman’s instrument panel has been rectified.
Your kind thanks to Josh and Andrea are very much appreciated — they’ll be delighted to know their help and support made a difference and gave you peace of mind.
Thank you again for choosing Vertu MINI Durham, and if you need anything in the future, please don’t hesitate to get in touch.
Kind regards,
Liza
Tom Sutton
Tom Sutton, sales exec, went above and beyond to help me choose the car that fulfilled my needs. No pushy sales talk, just outstanding customer care ! Thanks Tom!
April 30, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Lynne,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu MINI Durham.
It’s fantastic to know that Tom went above and beyond to help you choose a car that truly fulfilled your needs. Providing outstanding customer care without any pushy sales is exactly what we strive for, and Tom will be thrilled to read your kind words.
Thank you again for choosing Vertu Motors, and we hope you enjoy every moment with your new MINI.
Kind regards,
Liza.
Really good experience with Vertu Mini…
Really good experience with Vertu Mini at Durham. Tom S, our salesman was lovely - friendly, professional and very helpful. Could not have had a better, more seamless experience. Would not hesitate to recommend.
April 30, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Good afternoon Anne,
Thank you for your lovely feedback. It’s great to hear you had such a seamless experience at Vertu MINI Durham and that Tom looked after you so well. Knowing he was friendly, professional, and helpful throughout really means a lot, and we’re delighted you’d recommend us.
Kind regards,
Dean
Good experience getting my cars…
Good experience getting my cars serviced at the Durham branch. Josh is always courteous and helpful, date availability and service time also good.
April 22, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you for your feedback. We’re pleased to hear that you’ve had a good experience with servicing at our Durham branch and that Josh has consistently been courteous and helpful. It’s also great to know that appointment availability and service times met your expectations. Your comments are much appreciated.
Kind regards,
Matthew
Mini buyer
Myself and my wife bought a mini from Christian at vertu mini durham. The service was first class..no pressure sales and Christian was a pleasure to deal who looked after us really well.
April 15, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi there,
Thank you for the lovely review. It’s great to hear that both you and your wife had such a positive experience with Christian at Vertu MINI Durham. First‑class service with no pressure is exactly what we aim for, and it’s brilliant to know he looked after you so well throughout.
Really appreciate you sharing your feedback.
Kind regards,
Kerry
I’m delighted with my new Mini…
I’m delighted with my new Mini Countryman. The whole process from seeing the car, the negotiations
and the purchase was made pleasurable and straightforward thanks to our salesman, Jack. I cannot speak highly enough of the service and help he provided and I thoroughly recommend Virtue Mini Durham.
March 1, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you for sharing your lovely feedback. We’re delighted to hear that you’re enjoying your new MINI Countryman and that Jack made the whole experience smooth and enjoyable. I’ll make sure your kind comments are passed on to him and the team at Vertu MINI Durham.
We really appreciate your recommendation and hope you enjoy every moment in your new MINI.
Kind regards,
Matthew
Great service from Vertu Mini Durham.
Great service from Vertu Mini Durham.
Fabulous team led by Ellie. Tom was absolutely excellent. Nothing was too much trouble to him. He was very professional, helpful and friendly.
I would highly recommend using this dealership.
February 27, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Mandy,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that you received great service from the team at Vertu MINI Durham.
Ellie and the team will be thrilled with your feedback, and it’s wonderful to hear that Tom made such a positive impression. Knowing that he was professional, friendly, and went the extra mile means a lot to us.
We truly appreciate your recommendation and look forward to welcoming you again in the future.
Kind regards,
Liza
Helpful and friendly service.
January 24, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you for your feedback. We’re really pleased to hear you found the service helpful and friendly.
Many thanks,
Chloe
Christian at virtue mini durham…
A very friendly and knowledge salesman Christian advised and helped us with our purchase
February 13, 2026
Unprompted review
Reply from Vertu Motors - MINI Durham
Hi Robert
Thank you for your lovely feedback. We're really pleased to hear that Christian was friendly, knowledgeable, and so helpful in advising you with your purchase. Your comments are truly appreciated.
Kind regards
Dawn
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