Tom was there to great us when we arrived and he was more than patient explaining things to us some times two or three times. It was a pleasant experience and we are really happy with the Car
Company replied
Location
Switch locationBroomside Park, MINI, Belmont Industrial Estate, DH1 1HP Durham, County Durham, GB
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See what reviewers are saying
Our visit to Vertu Mini Durham was made brilliant mainly due to the service provided by the staff. Of particular note was Thomas who dealt directly with us, but all the staff were great and made us f... See more
Company replied
I have just bought my new Mini Cooper Sport with fantastic service and help from Christian. He is very knowledgeable about all the cars and their features and helped me identify the best car for me.... See more
Company replied
Fantastic experience from start to finish at Vertu Mini, Durham. Jack, the sales associate, had superb knowledge and was listening to every word I said about what I wanted. He went the extra mile and... See more
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Company details
About Vertu Motors - MINI Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Broomside Park, MINI, Belmont Industrial Estate, DH1 1HP, Durham, County Durham, United Kingdom
- 0330 012 9110
4.5
Excellent
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Fantastic experience from start to…
Fantastic experience from start to finish at Vertu Mini, Durham. Jack, the sales associate, had superb knowledge and was listening to every word I said about what I wanted. He went the extra mile and managed to find an even more suitable car after I’d chosen the first one because he wanted me to get the best match possible to my needs. I would recommend 100% buying a car from Jack and the team at Vertu Mini in Durham.
December 29, 2025
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack and the team. We hope to see you again soon. Happy motoring, Chloe
Cannot Fault!
Treated me really well, Jack helped me through the whole process, was super friendly and helpful, and if he wasnt around, he made sure i knew someone else if i had any questions! Car is amazing, cannot fault the service received 😊
December 22, 2025
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great service and help in my recent…
Great service and help in my recent purchase
December 11, 2025
Unprompted review
Reply from Vertu Motors - MINI Durham
Good afternoon Neil. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
I was probably a nightmare customer for…
I was probably a nightmare customer for Tom I changed my mind about the car I wanted then changed my mind about my part exchange but Tom sorted it all out nothing was a problem, he also makes a good cup of tea while you wait all good.
November 21, 2025
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent buying experience at VertuMiniDurham
I visited Vertu Mini Durham to enquire about a new Mini Countryman. I was extremely happy with the friendly and professional service provided by Thomas who knew answers to everything I needed to know. I was offered a no obligation test drive. Once I had decided that I wanted to proceed with a purchase, he was very helpful in identifying and showing me the alternative available models, and explained their differing features. This all made me feel confident that I was picking the perfect car for me.
We also met Shaun who helped to make us feel welcome and comfortable with the services provided by the team at the dealership.
I left the showroom just a few days later with my beautiful new car.
I want to thank them both for a very positive buying experience, and I would recommend them to anyone looking to buy a Mini.
September 30, 2025
Unprompted review
Reply from Vertu Motors - MINI Durham
Good afternoon Elaine. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Thomas and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Terrible Experience.
Vertu Mini Durham take your money with glee when purchasing and servicing your vehicle, yet treat you with utter contempt when a relatively inexpensive warranty repair is requested. Avoid like the plague.
May 22, 2024
Unprompted review
Reply from Vertu Motors - MINI Durham
Thank you for your feedback, for all warranty claims we have to adhere to the strict warranty guidelines set by MINI UK. In this instance your claim was not validated by MINI UK so we could not honour the claim on their behalf. Assuring you of our best intentions, Owen Brown, Head of Business, Vertu Durham BMW / MINI.
Kind regards,
Owen Brown
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