Vertu Motors - MINI York Reviews 

Recently purchased an approved used Mini Clubman from York, which overall was a very positive experience.
While the small team were clearly busy dealing with other customers when I first called in, having not made any previous contact, someone soon came over and I ended up being shown round a Clubman of interest by Harry, who was very courteous and professional to deal with. After taking the car for a reasonable test drive we went through the financial costs, as I had a BMW as a likely part exchange, though I was slightly disappointed by the offer I received for it considering its condition and Vertu's BMW dealership next door, so I decided not to commit to a purchase at this time.
However, after selling the BMW elsewhere I came back to York and finalised a deal with Harry and his colleague Ben on the Clubman which went very smoothly and with flexibility with regard to collection, as we were now into the Christmas holiday period. So in the New Year I collected the Clubman, again a very straightforward process, with the car nicely prepared for collection along with a fresh MOT too.
Also worth mentioning the customer support after collection, as while still getting to know the car along with the various settings in the infomat system, I noticed the electronic service history I had been previously shown had disappeared from the service menu, so I contacted Harry and he very promptly delt with this, with the service team successfully reinstalling the missing service records remotely within a couple of hours of making the call, so no need for a trip to York, couldn't ask for more really, first class service.
Hopefully this level of customer support continues going forward as I also took out a service plan with Vertu covering the next four years or so.

I have recently bought a new Mini from Vertu Mini York. I had a first class experience. Harry, Ben and the team made it a seamless process and I’m one very happy customer! Thank you.

Went over to York today from Scarborough with the sole intention of looking to buy a Mini full electric. We already own a Mini Countryman- petrol. We were there nice and early and parked right outside the front doors of reception. On entering I noted 2 sales assistants dealing with other members of the public. We ventured to the rear of the sales room and took a look at the Aceman. Really liked it but not one person acknowledged us so we hung around a little and looked the vehicles over until we called time as had we been acknowledged we'd of waited. We wont be going back to York, read the reviews which appeared good so we'll try Hull next week and see what response we get there. Bitterly disappointed. It would of cost nothing to say good morning from the staff on the shop floor or the person sat on a computer through the back!

Great support from helping choose the right vehicle to finding us the best deal. Proactive friendly service throughout

Ben Ray at Mini York, was exceptional in the service he provided.
He was very helpful and took the time to make our car buying experience an extremely pleasant and positive one.
Many thanks
Annabell and Nick

Delighted with my first Mini and Carl Baker made changing up to my second (even more impressive) Mini a very straightforward and pleasant experience.

Cameron made my first experience of buying a car easier and was very personable and thoughtful in the process

We had a very good experience at the York branch of Vertu MINI BMW. We had seen the car we liked online, made an appointment to see it and we were greeted by the wonderful Cameron. Our first priority was to see whether we could get our two dogs in the back Which he anticipated and accommodated straight away. From there the process was smooth sailing. There was no pushy sales talk, no feeling of pressure, we did a test drive, decided it was an excellent car for what we wanted and at a very reasonable price. All done and dusted within a week and we are now the happy owners of a MINI Clubman Cooper Estate. We couldn’t recommend the experience highly enough.

From first enquiry, through the deal process to handover, such an excellent experience. Harry handled everything, supported by Ben. I did spill coffee on the new-car floor area but I don't think anyone noticed.

Friendly staff with personalised touches. Not pushy, accommodating and able to meet my needs and make me feel confident in purchasing from them. Would highly recommend!

Purchased an ex demo MINI Cooper S from Vertu MINI York. From start of the purchase cycle to taking delivery I found the staff and in particular the sales executive Ben to be most helpful and knowledgeable.
Vehicle handed over in pristine condition and on time.

The whole experience was great. Knowledgable people just been enthusiastic about a great product.
No pressure to buy at all.
We will recommend Lucy, Stacy and the rest of the team at Mini York.

Carl found us the perfect car. He was very helpful and the deal was smooth and trouble free.

I had an excellent experience at Vertu Mini York. The whole team was professional, friendly, and efficient, but I especially want to thank Ben Ray for his outstanding service. He was knowledgeable, patient, and made the entire process smooth and stress-free. Ben really went above and beyond to ensure everything was explained clearly and that I felt confident with my choices. His attention to detail and approachable manner made all the difference. I wouldn’t hesitate to recommend Vertu Mini York, and if you get the chance, ask for Ben – you’ll be in great hands!

Harry at Vertu Mini York made the whole process of buying and exchanging my car a pleasant, seamless and positive experience. The best car buying experience I’ve had in many years.

Though not my closest Mini dealership I have no regrets for choosing Vertu Mini York to purchase my new all electric mini countryman . The sales executive Carl Baker was the epitome of professionalism, keeping in regular contact with me throughout the process and answering all my many queries without delay. Very impressed.