Located car on Autotrader, reserved it and was contacted shortly after by Steven who was very helpful. Agreed to buy and travelled from Scotland to Bradford to collect car. Pleased to see the car's... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I came all the way from Liverpool as my local store wasn’t very helpful and Louie and his team were amazing went above and beyond was definitely worth the travel
Company replied
The staff was absolutely amazing they worked through everything and it’s first time me going the Nissan Bradford but I was amazed how everything happened so fast polite asked us if we wanted a drink... See more
Company replied
I decided on Monday morning to start looking for a new Qashqai, my fourth. I thought might take a while to find something and rang a few dealerships to make initial enquiries. Amongst these was Ver... See more
Company replied
Company details
About Vertu Motors - Nissan Bradford
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Thornton Road, BD1 2EP, Bradford, West Yorkshire, United Kingdom
- 0344 659 2654
4.8
Excellent
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wellcoming staff friendly very helpfull…
Wellcoming staff friendly very helpfull
Would revemend to any1 .
Very pleased with my experiance
June 25, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hello Mr Gallagher,
Thank you for your great review! We’re delighted to hear you found the team welcoming, friendly and helpful.
Your recommendation means a lot to us, and we’re so pleased you had a positive experience.
Kind regards,
Kerry
Vertu Bradford - Amazing service
I decided on Monday morning to start looking for a new Qashqai, my fourth. I thought might take a while to find something and rang a few dealerships to make initial enquiries. Amongst these was Vertu Bradford, who were fabulous. Nasir and Alex were so helpful in giving me all the information I needed for me to decide which model and spec were best suited to my driving and needs. I was fortunate in that they had exactly the car I wanted, a brand new Tekna ePower and I collected it on the Wednesday. No hard sell, just very helpful and comprehensive advice. Completely stress free and I got a really good deal on price. Very happy with my purchase and would highly recommend Vertu Bradford.
June 24, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Good afternoon Lisa,
Thank you for your fantastic feedback, it’s great to hear Nasir and Alex provided such helpful and informative support to help you find the perfect car. We’re delighted everything was quick, stress-free and that you’re so happy with your new purchase.
Kind regards,
Dean
Reply from Vertu Motors - Nissan Bradford
Hi Hazel,
Thank you for your fantastic 5-star review!
We’re really pleased to hear you received great service from the team at Vertu Nissan Bradford.
We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Buying a nissan qashqai
Explained the options available, weren't too pushy in their sales technique. Friendly, knowledgeable on the car model.
June 3, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Good afternoon Andrew,
Thank you for your feedback. It’s great to hear the team provided clear explanations, a friendly approach, and knowledgeable support without being pushy. We’re pleased you had a positive experience.
Kind regards,
Dean
Vertu Nissan Bradford quite possibly…
Vertu Nissan Bradford quite possibly the worst possible place to purchase a car nothing but problems from the get go. Take weeks to "fix" the problem but return car with the same problem multiple times. Then they employ drivers that return your car with a big dent in the door and full of empty drinks bottles and people finger nail clippings
June 4, 2025
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith
Alex Sorley greeted me with a smile and…
Alex Sorley greeted me with a smile and on entering the car showroom and complex. To offer context I had been in an RTA and was nervous about the whole process of a car purchase. Alex quickly understood what I was looking for and arranged a test drive, but as a passenger to allay my anxiety of driving an unfamiliar car. Alex was informative and considerate and this made my decision to purchase the car all the more easier. I didn’t feel pressured but listen too. I am very happy with the car purchase it meets all my requirements.
There was a hiccup with the online form filling but that was overcome.
I’m used to having paper copies of everything and will now consider using the online portal. Of course I would have preferred a lower rate of interest rate. I was assured it was standard for a used car.
I would recommend Alex and the Vertu group to others who are considering a car purchase in the future. It was a pleasant experience.
Thank you Alex for your friendly manner, knowledge and expertise.
A negative was the lack of visitor parking places on the complex, numerous new and used cars on site. It is a potential hazard entering, walking around and exiting.
May 21, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Thank you for taking the time to share such a detailed review. We’re delighted to hear that Alex provided such a welcoming, understanding, and considerate experience during what we appreciate can be a particularly stressful time following your accident. It’s great to know he listened to your needs, adapted the test drive to help you feel at ease, and supported you in making the right decision without any pressure.
We’re pleased that you’re happy with your new car and that it meets your requirements, and we appreciate your patience in overcoming the minor issue with the online forms. Your feedback regarding finance options and parking on site is also valuable and will be shared with the team for review, as we are always looking to improve.
Thank you again for your recommendation — your kind comments mean a great deal.
Kind regards,
Matthew
Reply from Vertu Motors - Nissan Bradford
Hi there,
Thank you for your feedback. We're really pleased to hear you appreciated the no‑pressure sales approach — that’s exactly the kind of experience we aim to provide for all our customers.
Your comments are truly appreciated.
Kind regards
Dawn
The whole process very smooth
The whole process very smooth with lots of help from Kieran and Becca with all the paperwork that had to be completed.
We drove away feeling very pleased.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hi Rosemary
Thank you for your lovely feedback. We're delighted to hear that the whole process was so smooth and that Kieran and Becca were able to provide plenty of support, especially with the paperwork — that can make all the difference.
It’s wonderful to know you drove away feeling very pleased — exactly the experience we aim to provide.
Your kind words are truly appreciated
Kind regards
Dawn
Great Service
My requirements were quickly understood by Steven Mcghieand dealt with efficiently without extensive sales patter. Very professional.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Steven McGhie understood your requirements quickly and handled everything so efficiently. It’s great to know you appreciated the straightforward, no‑nonsense approach without any unnecessary sales talk — that’s exactly what we aim to provide.
Your kind words are truly appreciated.
Kind regards
Dawn
Highly recommend buying a car through vertu!
I've had many troubles with buying cars but vertu made it extremely easy, fast, and was very reassuring! The car I have bought I couldn't fault and the people that dealt with me during the process were very helpful and friendly!
May 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hi Jess
Thank you for your lovely feedback. We're really pleased to hear that, despite previous difficulties when buying cars, your experience with Vertu was easy, fast, and reassuring — that’s exactly the difference we aim to make.
It’s great to know you’re so happy with your car and that the team who supported you were helpful and friendly throughout the process. Your kind words truly mean a lot to us.
Kind regards
Dawn
Great service
We bought a used car, great service from start to finish. The whole process was so straightforward.
May 4, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Good morning Katy,
Thank you for your review. It’s great to hear you received such great service from start to finish and that the whole process was straightforward.
Kind regards,
Dean
My experience at vertu bradford was so…good
My experience at vertu bradford was so good right from start to finish. And a big Thanks to Steven mcghie as I've never drove an automatic he explained it so when I went for my test drive I was not so nervous. The customer service is excellent
May 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Thank you for sharing your experience. It’s wonderful to hear that your visit to Vertu Bradford was so positive from beginning to end. Steven will be really pleased to know that his clear explanation helped you feel more confident driving an automatic for the first time. We’re delighted you found the customer service excellent.
Many thanks,
Chloe
Super easy and smooth experience…
Super easy and smooth experience throughout. Alex was very thorough and helpful. Can not fault him at all and our Autistic son was very happy to hear the man giving us our new car had the same name.
The only downside for me was no floor mats in a barely a year old car and no option to buy them on site since it was Saturday. Its minor I know and I have ordered some online but I just felt a little let down by that. Again Alex was amazing even going to look for any old ones he could find.
May 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hi Lee
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that your experience was super easy and smooth throughout, and that Alex was so thorough and helpful — we truly couldn’t ask for better praise. It’s also lovely to hear that your son felt such a special connection on the day collecting the car; moments like that really do mean a lot 🧡
We do appreciate you mentioning the issue with the floor mats. While it’s a small detail, we completely understand how that could feel a little disappointing, especially with a relatively new car. It’s great to hear that Alex went out of his way to try and find a solution on the day, even though it was a Saturday and options were limited. Your feedback is valuable, and comments like this help us look at how we can improve the handover experience going forward.
Thank you again for your honesty and kind words — especially for recognising Alex’s efforts. We hope you and your family enjoy every mile in your new car.
Kind regards
Dawn
Reply from Vertu Motors - Nissan Bradford
Hi there,
Thank you for the kind review. It’s great to hear you found the team very helpful and honest — that means a lot.
Really appreciate your feedback.
Kind regards,
Kerry
MIRACLE WORKERS
Took car to Vertu Nissan in Bradford for service. Book for a while you wait set ice 1:30-4pm. Car was taken into workshop approx 3pm and completed approx 4:50pm, almost one hour late. Wash & vac no longer included. Technician performed a miracle by supposedly putting 250ml of screenwash into the container that was already full to brim. 2 friendly ladies on reception were rushed off their feet, management need to rethink staffing.
*To compound the poor customer service I received a reply to Google review from the general manager asking me to email him, I tried but email was not delivered as email address provided by him was not recognised.
* customer experience email address provided by Danielle also failed as not recognised. I hope they have serviced our car in a more competant manner?
March 30, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Good evening, Mike. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1M3103. The email above is the correct email and has been tested and proven working correctly. Kind regards, Danielle
Its like old school no sales people…
Its like old school not sales people just out for a sale there good at what they do make you feel welcome and get you the car you are looking for
March 14, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Thank you for sharing such a lovely review. It’s great to hear that our approach felt refreshing and welcoming. We pride ourselves on offering genuine support rather than a hard sales experience, and we’re delighted that you felt well looked after and were able to get the car you were looking for.
Kind regards,
Keith
Really nice service!
Buying a new car can be daunting as well as exciting, but Louie at Vertu Nissan Bradford was helpful, friendly and informative throughout the whole process. Most importantly, I never felt pressured. He was also careful to explain the various features of the new car before I drove it away, and followed up a few days later to see how I was getting on.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hi JC,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that Louie at Vertu Nissan Bradford made your new car‑buying experience both exciting and reassuring.
It’s wonderful to know that he was friendly, informative, and supportive throughout the entire process — and especially that you never felt pressured at any stage. We’re also pleased to hear that he took the time to walk you through the features of your new car before you drove away, and followed up afterwards to ensure everything was going well.
Your feedback means a great deal to the team, and we’ll be sure to share your kind words with Louie. If you ever need anything further, we’re always here to help.
Kind regards,
Liza.
We wandered into Vertu looking for a…
We wandered into Vertu looking for a new car and Stephen Lui took us under his wing. He explained all the options, described all the features, answered all our questions and made sure we made the right decision. We are now happily enjoying our new car.
March 24, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Thank you for taking the time to share your experience. We’re delighted to hear that Stephen was able to guide you through all the options, explain the features clearly, and help you make the right decision. It’s wonderful to know you’re now happily enjoying your new car — that’s exactly the outcome we aim for.
We truly appreciate your feedback and your trust in us.
Kind regards,
Keith
We took the car on a Motability lease
We took the car on a Motability lease
Alex was very helpful in understanding of my daughter preferences.
When the car was handed over to us, he described all the features and spec of the suv
After 2 days of collecting the car, Alex called to see if everything is okay.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Good morning Borhan,
Thank you for sharing your experience. I’m really pleased to hear how well Alex supported you throughout your Motability journey. It’s great that he took the time to understand your daughter’s preferences, made the handover clear by going through all the features of the SUV, and then followed up after a couple of days to make sure everything was going well.
That level of care makes such a difference, and I’m glad it helped make the process smooth for you.
Kind regards,
Dean
Ask for for Louie, he’s brill!
What made my experience go well you ask? Louie did! Louie assisted me brilliantly from his first video showing me around my soon to be new car to calling me from away on training sessions during his lunchbreak and checking in with me on a Sunday (his day off). I was initially worried about buying a car from Bradford when I live in South London. I would take Louie for a few ‘Thank you’ pints if I lived closer and we could chat all things cars (he’s an enthusiast). Thanks to Louie and his supporting team, Becca, Andy & Nasir. Even my delivery fella was a gentleman! Top job all very pleased with all your help and patience. I’ve been in mid-top end sales for many decades and I’m impressed. Much appreciated All!
March 12, 2026
Unprompted review
Reply from Vertu Motors - Nissan Bradford
Hi Spencer
Thank you for sharing such an outstanding review. We're absolutely delighted to hear how well Louie looked after you throughout your car‑buying journey. From his first video tour of the car, to calling you during his lunch breaks while away on training, to checking in on his day off — his dedication truly shines through. It’s wonderful to know he gave you the confidence to buy from Bradford even while living in South London.
Your kind words about his passion for cars, his attentiveness, and the lengths he went to are incredibly appreciated — and I'm sure he’d happily take you up on those thank‑you pints if distance allowed! We’re also thrilled that Becca, Andy, Nasir, and even your delivery driver all contributed to such a smooth and positive experience.
Hearing that someone with your decades of experience in mid–top‑end sales was genuinely impressed means a great deal to the whole team.
Thank you again for your trust, your patience, and your fantastic review. We’re all very pleased you’re happy with your new car.
Kind regards
Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.