Having purchased cars for the past 50 years, I can honestly say that my experience with vertu was the best I have ever had. From start to finish there was no pressure put on me and the salesman was e... See more
Company replied
1 Discovery Way, Whittington Way, S41 9EG Chesterfield, North East Derbyshire, GB
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Having purchased cars for the past 50 years, I can honestly say that my experience with vertu was the best I have ever had. From start to finish there was no pressure put on me and the salesman was e... See more
Company replied
OMG I absolutely love my new car - Thank you Vertu Nissan Chesterfield - especially to Russell the Motability Specialist. He made the process so easy, went above and beyond to help me. Russe... See more
Company replied
Sam made us feel very welcoming and was very helpful in answering all of our questions. Nothing was too much trouble even when we collected our new vehicle.
Company replied
Very helpful sales team with both Russell and Andy making every detail work smoothly from ordering to departure in new Micra. The bonus being a great deal. Thankyou very much Regards David
Company replied
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1 Discovery Way, Whittington Way, S41 9EG, Chesterfield, North East Derbyshire, United Kingdom
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Excellent service and very helpful member of staff ensured my new car was purchased from Vertu Motors, my salesman had a great sense of humour and was very patient and understanding

Reply from Vertu Motors - Nissan Chesterfield
Sam Nuttall was so easy to deal with and came across as knowledgeable and friendly.

Reply from Vertu Motors - Nissan Chesterfield
Everything about buying the car to picking it up all went very smoothly, thank you all at vertu at chesterfield, and special thank you to abby.

Reply from Vertu Motors - Nissan Chesterfield
Kayleigh made the purchase of our car enjoyable.

Reply from Vertu Motors - Nissan Chesterfield
After an initial 2 star review due to being kept waiting..I received a call of apology from Alex the manager the day after..he explained what went off..and whilst he acknowledged this did sound like an excuse he reassured me it wasnt and then explained what he has done in order for my initial expericne to not happen again..there was no pressure no mention of a sale or the car just apologies..after reconsideration I made appointment later in the day to view the car..once I arrived I was met at the door by Abbie..from this point everything flowed as it should have..I was impressed by the car being brought inside for a view as it was raining..impressed with the interaction on the test..just overall impressed by the service...I bought the car..when I went to collect again the service was amazing ..the car ..the collection the staff..the service A1..only downside to this was no longer dealing with Bradley at Vertu Darlington..that guy was a charm 👌

Reply from Vertu Motors - Nissan Chesterfield
It was a nice experience from the first visit to the show room to actually driving the new Nissan away.
Staff were very polite, welcoming and very professional.
Special thank you to Russell who listened to our needs and then talked through with us our options.
He then kept in communication of when the car would be ready.
On the day of collection he was very polite, friendly and professional
He even made builders tea ha.
Once he showed us to the car He then took time to explain all the controls and set up blue tooth for me.
Very good service and I would like to thank Russell and all involved in our process.
I would highly recommend

Reply from Vertu Motors - Nissan Chesterfield
Very professional. Sam was really helpful. Very happy customer. Would recommend. Good customer service.

Reply from Vertu Motors - Nissan Chesterfield
Great experience the sales man David was especially helpful explaining everything on the car.
Would highly recommend

Reply from Vertu Motors - Nissan Chesterfield
From my first enquiry, the company has remained very professional.
I was contacted by one of the sales team, Russell, who explained the buying experience thoroughly, He was very knowledgeable about my Peugeot, although this, not being the speciality vehicle that he usually deals with, has this was Nissan Chesterfield.
His help throughout my purchase was invaluable, I didn't feel rushed into my purchase and was given time to think about my purchase.
I would definitely purchase from this company again, and advise my family and friends to do the same. 5 Stars from me. And thank you for your service.

Reply from Vertu Motors - Nissan Chesterfield
Vertu at Chesterfield I found to be
professional, friendly, informative and consistent caring customer service.

Reply from Vertu Motors - Nissan Chesterfield
Excellent service from start to finish. Up to date information given at all stages and made to feel that nothing was too much trouble for the staff. Our contact David was available to deal with us and had the knowledge about our new car to answer all our questions.

Reply from Vertu Motors - Nissan Chesterfield
From my first enquiry which was before the car was known to be coming I was kept informed of progress and eventually advised of when the car would be available, I was then kept informed if progress of the car that I decided to buy.

Reply from Vertu Motors - Nissan Chesterfield
Excellent experience from start to finish!
Very thorough through all paperwork and handover! Staff and service was super!

Reply from Vertu Motors - Nissan Chesterfield
The dealership team at Vertu Nissan Chesterfield went above and beyond to make the purchase experience run as smoothly as possible. Even though there were more than one individual involved in supporting the purchase of the vehicle, one individual deserves credit for being the most help. That was Russell Collis. I can not thank him enough with his dedication and patience in communicating the process making sure the sale was completed as smoothly as possibly. Absolutely superb. Thank you.

Reply from Vertu Motors - Nissan Chesterfield
I would like to say thank you to The Sales Team Andrew Court and Russell Collis first of all Andrew for helping me find the car that I wanted and following up on always getting back to me with updates, just as he had promised and Russell for seeing it through to the end , helping with the paperwork and finally presenting me with a lovely car to drive away. Thank you both for being sincere and making buying a new car a smooth and pain free task.
Best wishes Both from a very satisfied customer. TLM

Reply from Vertu Motors - Nissan Chesterfield
Abbie. Was excellent she couldn't have been more helpful..
She knows her job and sees it through to the end.

Reply from Vertu Motors - Nissan Chesterfield

Reply from Vertu Motors - Nissan Chesterfield
Our sales person David was brilliant he explained everything in detail and went that extra mile to make sure we were happy with our new car

Reply from Vertu Motors - Nissan Chesterfield
Great service by Russel and Andy who were friendly, knowledgeable, supportive and responsive throughout.

Reply from Vertu Motors - Nissan Chesterfield
Excellent from start to finish when choosing my new car at the Chesterfield Showroom. In particular Sam Nuttall and Andrew Court were both very attentive, helpful and courteous.

Reply from Vertu Motors - Nissan Chesterfield
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