The experience throughout was fantastic on buying my Nissan Juke 2025 plate. Atif at the dealership in Darlington was down to earth with great customer service from start to finish, offering my... See more
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Recently collected our new car from Vertu Nissan Darlington, everything was done smoothly by Paul our sales person who kept us fully informed and ensured everything was spot on. Also thanks to both Ch... See more
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Ian and Carlie have been absolutely amazing from start to end !! The team at Darlington also were brilliant from the second we stood on the forecourt until we left in our lovely car , they offere... See more
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The Team at Vertu Nissan Darlington, looked after my needs, they located the right car for me and ensured it meet my expectations. Many thanks to Jaz, Chris and Lara.
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Company details
About Vertu Motors - Nissan Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0344 659 3082
4.5
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Warm friendly sales people
Excellent service and warm friendly sales people. Bradley was great.
August 28, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Richard,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received excellent service from the team at Vertu Nissan Darlington, and that Bradley helped make your experience such a positive one.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
Friendly staff and very good service
August 26, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for your kind review. We're delighted to hear that you found our staff friendly and that you received very good service throughout your experience. Your feedback is greatly appreciated, and we look forward to welcoming you again in the future.
Kind regards,
Matthew
Everyone at the dealership was so…
Everyone at the dealership was so welcoming and everything went very smoothly. Will most definitely be back
August 22, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
The Team at Vertu Nissan Darlington
The Team at Vertu Nissan Darlington, looked after my needs, they located the right car for me and ensured it meet my expectations.
Many thanks to Jaz, Chris and Lara.
August 20, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good morning Paul,
Thank you for your wonderful feedback, it’s great to hear the team took the time to understand your needs and helped find the right car for you. We’re delighted Jaz, Chris and Lara ensured everything met your expectations and made the whole experience such a positive one.
Kind regards,
Dean
The experience throughout was fantastic…
The experience throughout was fantastic on buying my Nissan Juke 2025 plate.
Atif at the dealership in Darlington was down to earth with great customer service from start to finish, offering myself drinks etc to make the experience even better. The personalised video of the car was a great touch, and really shows how passionate he is about his job.
No fault of his own or the dealership but at to get a brand new tire due to a bolt on the side wall only 3 days after collecting my new car.
This has not affected my review as this is general wear and tear and I'm back on the road again enjoying my new car now
August 18, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Matthew,
Thank you for your fantastic feedback, it’s great to hear you had such a positive experience when purchasing your new Nissan Juke. We’re delighted Atif provided such down-to-earth and attentive service throughout, and that the personalised video helped make the experience even more special. It's wonderful to know his passion and commitment shone through from start to finish.
We also appreciate your understanding regarding the tyre issue and are pleased to hear you're back on the road and enjoying your new car. Thank you for taking the time to share your experience.
Kind regards,
Dean
Reply from Vertu Motors - Nissan Darlington
Good afternoon Patricia,
Thank you for your feedback, it’s great to hear you found the team very helpful and constructive throughout your experience. We’re delighted they were able to provide the support and guidance you needed.
Kind regards,
Dean
Nice experience from start to finish…
Nice experience from start to finish from all of your sales team who we delt with
August 13, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for your kind review. We're delighted to hear that you had a positive experience from start to finish and that our sales team provided great service throughout. Your feedback is greatly appreciated, and we hope to assist you again in the future.
Kind regards,
Matthew
Would award zero stars if this was an…
Would award zero stars if this was an option. Vehicle went in with a fault on 16th June, they completed work costing over £4000 which did not resolve the problem. Awaiting software update from Nissan technical , there is ‘ nothing they can do ‘ . Very poor communication , didn’t respond to our formal letter of complaint. Was told when I rang today that they have another customer who has been waiting two months ( as if this is supposed to make me feel better ) . Would avoid at all costs ,but be aware that if something does go wrong you can be without a vehicle for a very long time !
June 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza
Brilliant an seamless change of vehicle…
Brilliant an seamless change of vehicle to brand new Micra. Could not fault our salemans Atif he explained and offered everything we could need. Five star service throughout.
August 8, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you so much for your kind words! We are so happy to hear that Atif was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Another good experience at Nissan Darlington
Have used this dealership/location for several years and have always been happy: this occasion was no different. All the staff are pleasant, welcoming and helpful; the process of buying a new Nissan Juke was carried out with calm efficiency and no details were overlooked; we are always well looked after and happy with the car
July 31, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Edward,
Thank you for your wonderful feedback and for your continued loyalty over the years. It’s great to hear the team are always welcoming, helpful and attentive, and that your latest purchase was handled with such calm efficiency. We’re delighted you felt well looked after once again and that you’re so happy with your new Nissan Juke.
Kind regards,
Dean
Elliott who saw to us was very polite…
Elliott who saw to us was very polite and friendly.explained everything in laymen's term very attentive
July 31, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Wilfred,
Thank you for your kind feedback, it’s great to hear Elliott was so polite, friendly and attentive throughout. We’re pleased he took the time to explain everything clearly and made the experience easy to understand.
Kind regards,
Dean
Excellent Service
Recently collected our new car from Vertu Nissan Darlington, everything was done smoothly by Paul our sales person who kept us fully informed and ensured everything was spot on. Also thanks to both Chris General Sales Manager & Chris New Car Sales Manager for helping too. Certainly was worth the drive. Thanks again Kay & Dave 🚘
July 28, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Kay & Dave,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you recently collected your new car from Nissan Darlington and that the entire experience went so smoothly.
It’s wonderful to know that Paul kept you fully informed throughout the process and ensured everything was spot on for your collection. Great communication and attention to detail are so important, and we’re pleased that Paul delivered both.
We’re also delighted to hear that Chris, General Sales Manager, and Chris, New Car Sales Manager, were able to assist and help make your experience a positive one. The team will be thrilled to receive your kind feedback.
Most importantly, we’re pleased to hear that the journey was worth the drive and that you’re happy with your new car.
Thank you again for choosing Vertu Nissan Darlington. We wish you many happy miles ahead and appreciate your recommendation.
Kind regards,
Liza.
Lara was excellent help with everything…
Lara was excellent help with everything top service
Well done lara
July 25, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Jackie,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Lara was such a great help and provided you with top-class service throughout your experience.
Your kind words will mean a great deal to Lara, and we’ll be sure to pass your feedback on to her and the team at Nissan Darlington.
Thank you again for your support and for choosing Vertu Motors.
Kind regards,
Liza.
Atif & Jake
I will always be honest, be that good or bad. I have had experiences in the past that haven't been so great but from the first contact to the end. I have been lucky to have had top class service when choosing and receiving a new car. Huge credit for this goes to Atif and Jake at Vertu Nissan Darlington. Thank you!
July 23, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Amy,
Thank you for taking the time to leave us such a wonderful 5-star review. We truly appreciate your honesty and are delighted to hear that your experience with Nissan Darlington was such a positive one from the very first contact through to collecting your new car.
It’s especially rewarding to know that Atif and Jake provided the top-class service you deserve. We’re thrilled that they helped make the process of choosing and receiving your new vehicle such a positive experience and restored your confidence through their professionalism and customer care.
Your feedback means a great deal to us, and we’ll be sure to share your kind words with Atif, Jake, and the wider team at Nissan Darlington.
Thank you again for your support, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza.
Ian and Carlie have been absolutely…
Ian and Carlie have been absolutely amazing from start to end !! The team at Darlington also were brilliant from the second we stood on the forecourt until we left in our lovely car , they offered us coffees and had a chat with us while we were there and Ian was great at explaining the final steps , I hope the young lad and his wee family enjoy their trip to Edinburgh with their baby ! Thanks so much guys for a fantastic experience !!
Best wishes
Angi and Matty x
July 25, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Mathew,
Thank you for taking the time to leave such a wonderful 5-star review. We’re absolutely delighted to hear that Ian, Carlie, and the entire team at Nissan Darlington made your experience so memorable from start to finish.
It’s fantastic to know that you felt welcomed from the moment you arrived on the forecourt and that the team’s friendly approach, along with plenty of coffee and conversation, helped make the process enjoyable and relaxed. We’re especially pleased that Ian took the time to explain everything clearly and ensure you felt confident during the final stages of your purchase.
Your kind words about the whole team will mean a great deal to them, and we’ll be sure to pass on your feedback to Ian and Carlie. We’re thrilled that you drove away in a car you love and that your experience exceeded expectations.
Thank you again for your lovely review and support. We wish you many happy miles ahead in your new car.
Kind regards,
Liza.
Staff went out of the way to do…Fantastic Staff
Staff went out of the way to do everything for us,,explaining everything,,also preparing for collection,covering car,so son could unveil it,especially as he didn't know,till then that we were getting car,Thankyou
July 23, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for your wonderful review.
We are delighted to hear that the team went above and beyond to make your experience so special. It's fantastic to know that everything was explained clearly and that the collection was prepared with such care, including the surprise unveiling for your son.
Creating memorable moments like these is what it's all about, and we're thrilled that we could play a part in making the occasion so special for your family.
Thank you for choosing Vertu Motors. We hope your son enjoys the car, and we look forward to welcoming you back in the future.
Kind regards,
Keith
BE CAUTIOUS
BE CAUTIOUS - Had my vehicle serviced on the 02/07/26, after the health check it was highlighted that a ball joint needed replacing due to a crack and the air conditioning was not in working condition. I gave the go ahead for the work to be completed and for a service to be carried out on the air conditioning. When arriving to collect my vehicle I was told that although the air conditioning service has been completed the air conditioning is still not working as there is a crack in one of the pipes which would cost an extra £260 on top of the £160 for the air conditioning service. I did not ask for this work to be completed thankfully and then got a second opinion from my local garage, who have confirmed no pipe needed replacing and it just needed re-gassing (which was suppose to be done as part of the service with nissan). I didn't get any invoice for any of this work until weeks after it was complete by nissan either. Complaints already been raised but no one has been in touch about it. It seems like not only have i been charged for work they didn't actually carry out but they also suggested extra work to be carried out that was not necessary. Each person I have spoke to about this has been defensive/dismissive. First and last time using this place for any service.
July 2, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Kerry
All staff were very friendly
All staff were very friendly, helpful, polite and attentive. 🙂
July 13, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Katrina,
Thank you for your review. We're delighted to hear that all of our staff were friendly, helpful, polite, and attentive. We really appreciate your kind feedback and will be sure to share it with the team at Nissan Darlington. 🙂
Kind regards,
Danielle
Great, friendly service
Ian, Chris and the team went out of their way to help this process to go smoothly.
July 11, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Ian, Chris and the team. We hope to see you again soon. Happy motoring Dawn
Hass the salesman made everything so…
Hass the salesman made everything so easy to do plus we are really happy with the car its ideal for our family.
July 8, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Steven,
Thank you for your fantastic 5-star review!
We’re delighted to hear Hass made everything so easy throughout the process and that you’re really happy with your new car. It’s wonderful to know it’s the ideal vehicle for your family.
We’ll be sure to pass on your kind feedback to Hass and the team.
Kind regards,
Kerry
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