We were asked what we were looking for and Jake found us the car, sadly it was in the one colour we said we didn’t want. Jake took us on a test drive and shared his knowledge of the vehicle. On our re... See more
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We had a very pleasant experience buying our new Qashqai at Vertu Darlington. Jake was very knowledgeable, courteous and helpful throughout the process, as was his manager Ryan. There was no pressur a... See more
Company replied
Darlington Nissan Vertu has a brilliant team. Neil, one of sale representative showed unique professional skills, was very attentive, patient and kind to our autistic child that been with us at a time... See more
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Paul Bilton was friendly and helpful, as were all the staff. Paul helped find a car that met our requirements. He answered all our questions clearly and set out the financial arrangements that we ag... See more
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Company details
About Vertu Motors - Nissan Darlington
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom
- 0344 659 3082
4.5
Excellent
53 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Darlington Vertu Motors
Excellent service from Hassan. Nothing was too much trouble. Fantastic manner. Would recommend.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon,
Thank you for your great feedback, it’s fantastic to hear Hassan provided such excellent service and that nothing was too much trouble. We’re delighted his helpful approach made such a positive impression and appreciate your recommendation.
Kind regards,
Dean
Atif was great helping with sorting my…
Atif was great helping with sorting my new car
July 1, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Thomas,
Thank you for your kind feedback, it’s great to hear Atif was so helpful in supporting you with your new car.
Kind regards,
Dean
Great Staff
Staff are courteous, friendly and thorough, both face to face and on the phone.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon,
Thank you for your kind feedback, it’s great to hear you found the team courteous, friendly and thorough, both in person and over the phone.
Kind regards,
Dean
Excellent Service
Lara was very helpful and answered all the questions I asked.
June 19, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Michael,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that Lara was so helpful and able to answer all your questions at Vertu Nissan Darlington.
Providing clear and supportive guidance is something we pride ourselves on, so your feedback means a great deal to the team. We’ll be sure to pass on your kind words to Lara.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Very friendly and helpful
Very friendly and helpful, could not fault my experience buying my new car with them , they went out of there way to make everything easy
June 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Angela,
Thank you for your kind feedback, it’s great to hear you found the team friendly and helpful and that everything was made easy for you.
Kind regards,
Dean
PERFECT from start to finish
We were asked what we were looking for and Jake found us the car, sadly it was in the one colour we said we didn’t want. Jake took us on a test drive and shared his knowledge of the vehicle. On our return he went to search what we thought was going to be a database but the next minute he shows us the PERFECT car in the best colour. Along the way Jake was understanding of my situation and supported me through the difficulties I faced, keeping me informed each step of the way.
June 8, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you so much for your kind and detailed feedback — it really means a lot.
We’re delighted to hear that Jake took the time to understand exactly what you were looking for and guided you through the process so thoroughly. It’s fantastic that, despite the initial car not being quite right, he was able to find you the perfect match in the colour you wanted — a great result!
It’s especially pleasing to know that Jake supported you throughout your journey, kept you informed at every stage, and showed genuine understanding of your situation. Providing that level of care and personal service is exactly what we strive for.
I’ll be sure to pass your lovely comments on to Jake — he’ll be thrilled.
We hope you’re enjoying your new car, and we wish you many happy and comfortable miles ahead.
Kind regards,
Keith
Excellent service from viewing the car…
Excellent service from viewing the car to purchase would recommend Nissan Darlington.
June 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for your fantastic feedback — we really appreciate you taking the time to share your experience.
We’re delighted to hear that you received excellent service from your initial viewing right through to your purchase, and it’s great to know you’d recommend Nissan Darlington. That’s exactly the level of service we aim to provide every customer.
We hope you’re enjoying your new car, and we look forward to welcoming you again in the future.
Kind regards,
Keith
Not the best experience
The only good thing I can say about the experience, is that I got a good deal with Vertu through CarWow. The handover of the brand new Qashqai didn't go smoothly and badly spoiled what should have been a nice day. After the kind offer of a full tank of fuel in the car, whilst we went with the salesman to fill up, a amber E-power system warning light came on. Returning to the dealership for the service dept to look at the fault, was told they had not seen this warning and yet a simple Google search shows it's not that uncommon in Nissan models. So they rebooted the engine management system and sent us away, the following 2 days back at home it reappeared. After contacting the dealership I was told to book it into a local Nissan dealership which I did. Dropped the car off there to be told there was a factory recall on the car and that Vertu Darlington should have done this before the sale of the car. I don't doubt that they will come up with some reply to my review, but this is my honest review of my experience. I must add that Bradley the salesman I dealt with during purchasing the car was brilliant.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good morning Tony. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean
Vertu Darlington, Paul Bilton
Paul Bilton was friendly and helpful, as were all the staff. Paul helped find a car that met our requirements. He answered all our questions clearly and set out the financial arrangements that we agreed to. He was helpfully flexible in arranging the pick up and transfer etc.
We are very happy with the car and the service from Paul and would be more than happy to deal with Paul on our next change of car.
May 13, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Billy,
Thank you for your review. It’s great to hear that Paul provided such friendly and helpful support, taking the time to understand your requirements and explain everything clearly. We’re pleased the process was flexible and that you’re happy with both the car and the service.
We look forward to welcoming you back when the time comes for your next change.
Kind regards,
Dean
Well worth the change of car!!
I would you like to thank Elliot and the team at Nissan Darlington for my new Juke. Excellent service and great communication from them. Highly recommended!!
June 5, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you so much for your lovely feedback. It’s great to hear you’re enjoying your new Juke, and that Elliot and the team at Nissan Darlington provided excellent service with clear, helpful communication throughout. Your recommendation is truly appreciated.
Many thanks,
Chloe
Extremely helpful in finding the car
Extremely helpful in finding the car. Elliot in particular made sure we were kept up to date with the purchase and the follow up call.
June 1, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Brendan,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Nissan Darlington so helpful in finding the right car.
It’s great to know that Elliot kept you well informed throughout the purchase process and followed up afterwards — that ongoing communication is something we really value. Your kind feedback will mean a great deal to him.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
I recently got my new car from Nissan…
I recently got my new car from Nissan Darlington. The process was so smooth & Bradley was so helpful. He didn’t leave much for me to do as he sorted everything out for me. The communication was 10/10 & I’m very happy with my new car! Would highly recommend
May 29, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Chloe,
Thank you for your review. It’s great to hear the process was so smooth and that Bradley supported you throughout, taking care of everything and keeping communication clear. We’re delighted you’re so happy with your new car and really appreciate your recommendation.
Kind regards,
Dean
I agreed to pick the car up on Saturday…
I agreed to pick the car up on Saturday 16th may the sales man rang Friday night about 5.40 to say it would not be ready so we agreed Monday i arrived at 9 am only to find it still wasn't ready.
May 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1KT2505 Kind regards, Matthew.
Lara made process so easy and kept me…
Lara made process so easy and kept me informed thru out even set up car to phone n explained all the ins n out of car her knowledge on the cars is 2nd to none highly recommend virtu nissan
May 20, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you so much for your kind words! We are so happy to hear that Lara was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
New Quashqai
Went to Nissan Darlington for a booked MOT on my old car,whilst I was there I thought I would have a quick look at the cars had no intention of buying a new one🙈but got talking to Paul and with the help of the manager I am now driving the car of my dreams absolutely love it 🥰 great price,service,staff and customer service 5star.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi there,
Thank you for your fantastic feedback — what a brilliant story! 😊
We’re delighted to hear that what started as a simple MOT visit at Nissan Darlington turned into you driving away in the car of your dreams! It’s great to know that Paul, along with the manager, was able to help you every step of the way and turn that unexpected visit into such a positive experience.
We’re especially pleased to hear you’re loving your new car, and that you received a great price along with 5‑star service from the team. Your kind words will mean a great deal to everyone involved.
Enjoy every moment in your new car 🥰
Kind regards
Dawn
A very pleasant experience
We had a very pleasant experience buying our new Qashqai at Vertu Darlington. Jake was very knowledgeable, courteous and helpful throughout the process, as was his manager Ryan. There was no pressur and definitely no hard sell. We were very happy with our decision to visit Vertu Darlington.
May 20, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for your lovely feedback. We're delighted to hear that you had such a pleasant experience purchasing your new Qashqai at Vertu Darlington.
t’s fantastic to know that Jake provided knowledgeable, courteous, and helpful support throughout, and that Ryan also played a key part in ensuring everything ran smoothly. We’re especially pleased to hear that you appreciated the no‑pressure, no hard‑sell approach — that’s exactly the environment we strive to create.
We’re really glad you chose to visit Vertu Darlington and that you’re happy with your decision.
Your kind words are truly appreciated.
Elliot was very helpful and didn’t push…
Elliot was very helpful and didn’t push anything on us, was very happy with the service provided
May 18, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Terry
Thank you for your lovely feedback. We're really pleased to hear that Elliot was so helpful and that you appreciated the no‑pressure approach — that’s exactly the experience we aim to provide. It’s great to know you were very happy with the service throughout.
Your comments are truly appreciated.
Kind regards
Dawn
We recently bought a brand new Nissan…
We recently bought a brand new Nissan X-trail from Vertu Nissan Darlington.
We dealt with Atif, who was very helpful from the start, he was attentive but not pushy which we like!
Every query was answered with honesty and we felt we got a great deal with great service from Atif and the whole team.
May 5, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Hi Michelle,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your experience purchasing your new Nissan X‑Trail from Vertu Nissan Darlington.
It’s great to know that Atif supported you so well throughout the process — being attentive, honest and helpful, without any pushy sales approach. We’re pleased that all your questions were answered clearly and that you felt you received both a great deal and excellent service from Atif and the wider team.
Your feedback is truly appreciated, and we hope you enjoy every mile in your new X‑Trail. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Perfect experience.
“Fantastic service from Vertu Nissan Darlington. Ian Siddal and Ryan Holden were incredibly helpful, honest, and made the whole process stress‑free. Truly appreciated their professionalism and friendly approach
April 15, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Good afternoon Leo,
Thank you for your great review. It’s really pleasing to hear that Ian and Ryan made the whole process stress‑free with their honest, professional, and friendly approach. We’re glad you felt so well looked after.
Kind regards,
Dean
Excellent service from Hass at Vertu…
Excellent service from Hass at Vertu Nissan Darlington. He was friendly, very knowledgeable and not at all pushy! So happy with my new Juke. Would definitely recommend this garage when looking for a new car
April 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Darlington
Thank you for your kind review. We’re delighted to hear that Hass provided such friendly, knowledgeable, and pressure‑free service during your visit to Vertu Nissan Darlington. It’s great to know you’re so happy with your new Juke, and we really appreciate your recommendation to others looking for a new car.
Kind regards,
Matthew
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