Vertu Motors - Nissan Darlington Reviews 

73
TrustScore 4.5 out of 5

4.5

McMullen Road, DL1 1XP Darlington, County Durham, GB


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Rated 5 out of 5 stars

The experience throughout was fantastic on buying my Nissan Juke 2025 plate. Atif at the dealership in Darlington was down to earth with great customer service from start to finish, offering my... See more

Company replied

Rated 5 out of 5 stars

Recently collected our new car from Vertu Nissan Darlington, everything was done smoothly by Paul our sales person who kept us fully informed and ensured everything was spot on. Also thanks to both Ch... See more

Company replied

Rated 5 out of 5 stars

Ian and Carlie have been absolutely amazing from start to end !! The team at Darlington also were brilliant from the second we stood on the forecourt until we left in our lovely car , they offere... See more

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Rated 5 out of 5 stars

The Team at Vertu Nissan Darlington, looked after my needs, they located the right car for me and ensured it meet my expectations. Many thanks to Jaz, Chris and Lara.

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Darlington

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • McMullen Road, DL1 1XP, Darlington, County Durham, United Kingdom

  • 0344 659 3082

4.5

Excellent

TrustScore 4.5 out of 5

73 reviews

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Replied to 96% of negative reviews

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4.5

All reviews

(73)

13,624 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. Nothing was a problem to them. Pricing really good too.

October 1, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

Great from start to Finnish

Great service from Brad from first contact to collection. Just a first class experience thank you

September 30, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Good morning Tim. Thank you so much for your kind words! We are so happy to hear that Brad was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Musa

Musa, a ‘pocket rocket’ very polite, efficient and honest.

September 27, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

Friendly Service

Friendly, welcoming and efficient

September 15, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Great stock, great staff - makes a great experience!

We recently visited Vertu, when I’d spotted a very nice low mileage Jaguar F-Pace in superb condition. I reserved it immediately, as I knew it would be in demand! Everyone I dealt with at Vertu went out of their way to make the experience as easy and enjoyable as possible. We went to see the car the same day, and actually collected it one week later. The trade-in process was straightforward and fair; the help from the staff great; and when we collected the car, the Dealership Manager took the trouble to greet us, have a chat about the car, and say thank you for choosing Vertu.
Musa couldn’t have been more helpful, along with Chris, Luke, Leigh and Mark. Thanks Vertu - great stock, even better staff!

September 10, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Chris, Luke, Leigh, Mark and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Great company

Great company, pleasant salesman, everything went through smoothly. Nothing was a problem.

September 10, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Hi William. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Vertu Motors, Darlington

When we purchased a new Nissan Juke through Vertu Motors, their customer service was outstanding throughout the process. When our purchase was delayed due to our own situation, our customer adviser Bradley maintained contact with us, updating with information on the cars delivery and showed immense patience when helping 2 pensioners navigate the process with a friendly and jovial approach.

September 1, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Jass Singh and Musa Khan at Vertu…

Jass Singh and Musa Khan at Vertu Nissan Darlington couldn't have been more helpful. Both very friendly and professional. Made the whole process very straightforward. Thank you again to both of them. Andrew Douglass.

August 30, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Thank you so much for your kind words! We are so happy to hear that Jass & Musa were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Won't go anywhere else!! Superb

Luke and the entire team at Vertu Nissan Darlington were absolutely superb from start to finish. We came in unsure of what we wanted, throwing them curveballs, and Luke patiently worked with us every step of the way. He listened to our needs, brought out many different cars for us to test, and gave us plenty of time to consider all our options.
​He was incredibly knowledgeable, answering all our questions with real-life experience. When it came to the final deal, Luke was excellent at explaining everything, including the pros and cons of all the available extras.
​What truly stands out is how the whole team works together seamlessly. Luke handled the initial sale with help from Jack on the valuation and closing handshake. Then Carly took over for the taxing and service plan, followed by Suff and a trainee for the final paperwork and brilliant handover. Even the General Manager Jass was involved and ensuring everything was working like clockwork. It was also great to chat with Musa, who we've had a superb experience with before.
​This is the second car we've bought from this dealership (first under Bristol Street, now Vertu), and the exceptional service is why we won't go anywhere else. Keep up the good work. 10/10, 5 Stars! BOOOOOM!!!!

August 28, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Thank you for your great review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Dawn

Rated 5 out of 5 stars

Swift professional help from Paul

Swift professional help from Paul. He found us a car on Friday and we picked it up Monday! He couldn’t do enough for us. Credit to the business.
I’ll ask for Paul when I get my next motor! Thank you!

July 14, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Good afternoon Lawrence. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Vertu Nissan Darlington

We cannot express enough how delighted we are with our recent purchase from Vertu Nissan Darlington. We had the pleasure of buying another Juke from them, and the entire experience was nothing short of exceptional.
Lara and Chris went above and beyond to make us feel special. Their honesty and professionalism was a breath of fresh air in an industry that can sometimes feel overwhelming.
This is the fourth Juke we have purchased from Vertu Nissan Darlington and although each Juke has been excellent, this latest one is a gem, and we couldn't be happier with the quality and condition of the vehicle.
We wholeheartedly recommend this dealership and thank you Lara for making our purchase such a memorable one!

June 23, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Good morning Jane. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Lara, Chris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Kerry

Rated 5 out of 5 stars

Absolutely awesome service and support

Absolutely awesome service and support. Cant recommend them enough. Staff at Darlington were so lovely.

June 30, 2025
Unprompted review
Vertu Motors  - Nissan Darlington logo

Reply from Vertu Motors - Nissan Darlington

Good afternoon Susan. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

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