Vertu Motors - Nissan Glasgow Central Reviews 

Zak was informative, helpful, and respectful throughout the process. I felt as though I was being supported with making my own decision rather than being pushed or pulled towards making a decision.

Great service from Zak @ Nissan Glasgow Central. He was polite, friendly and helpful from start to finish. We had an issue that was outwith his control but he handled it professionally and quickly.
The ladies on the phones are all polite and helpful too.

Fabulous experience! - Gerry and Sam made the whole experience easy. Everything went so smoothly from start to finish and i came home with my Joey Juke 4. I would recommend this dealership in a blink of an eye - everyone was so helpful - the chap in the yard even parked my car for me.

Excellent service!! Impressed that they always take time to answer questions and give me time to make them (brain fog due to illness). Nothing was too much trouble. We even brought our Basset Hound into the showroom to see how he'd like the Qashqai! Handover day was chilled, we weren't rushed and I genuinely feel that we could go back and ask anything we needed to.

The car was well presented, and Nicola Hunter the sales woman was very professional at what she did.

Zak port dundas he was great from sending introduction video as missed the call to our endless emails but the emails were friendly professional and essential to support my excitement and answer all my endless questions.

From first walking through the door we were welcomed listened to and we got what we wanted. We were dealing with John Paul, he was the most down to earth and genuine car sales man. All the staff we spoke to were friendly and helpful.
Totally recommend vertu.

The staff were fantastic. Couldn’t fault them, made me feel welcome as soon as I set foot in the branch.

Special mention to Connor McCallion and the branch manager forgot his name.

Connor came out on the test drive and sold me the car at Vertu Glasgow, as I was looking at a similar car at another branch.

Will definitely be back again!

My 2025 X-Trail recently needed its first service. I was in the area before it was due and called into the Dealership in person on 16 March 2026 to arrange this.

I was met by a female advisor, seated on the far left of the row of desks as you enter the service department. I explained I was looking to book my vehicle in for a service. She asked for my registration number and I told her it I had assigned my private plate since collecting it from Vertu Nissan, Halifax last June. This advisor could not be described as especially engaging from the outset. Indeed, she gave me the distinct impression she was bored. I gave both registration numbers, but was advised she would use the original 25 plate number; their records could be updated when the car came in for its service. When I told her I wished to have access to a courtesy car and add couple of other things to be looked at during the service, she didn’t seem to welcome my request. Her approach to her work can accurately be described as perfunctory.

I explained I had an issue with the digital clock of my vehicle which seemed, at times, to have a mind of its own, displaying different times, sometimes lasting for hours before correcting or shorter times, but all very random, I suggested a software issue. In addition, I explained that I had an issue with the driver door lock which appeared to catch when opening the door from the inside. I suggested the lock may need adjusting.
These issues were apparently noted. An appointment date in early April was confirmed for the vehicle to come in and courtesy car arranged.

The day before the service was due, I received a telephone call from Michelle at the service department to confirm my appointment the following day. In sharp contrast to her colleague three weeks before, she was far more engaging and switched on, confirming the work and loan car.

At 8am I turned up at the service department just as it was opening. The first member of staff who I spoke to was the disinterested female from 16 March. I explained I had a service booking. She immediately pointed me to the self-service facility to use, before starting to walk away. Alas, when I told her I had arranged a courtesy car for the day, only then was she obliged to ask for my name. When she went to her desk to look, she couldn’t find my booking, the one she had arranged. Her colleague, Michelle, overhearing the conversation, took over and dealt with me. On the ball - again.

Without access to all of my email accounts on the device I had with me at the time, I was unable to review the electronic loan car agreement - including the mileage, fuel level and condition of the car before collecting it. Michelle was able to allow me to do so in her system. This was all done in the department before being given the keys and access to the car.

I signed the necessary documents, including the workshop job. I noted that the issue with the door lock had been described as ‘in op’ (it wasn’t). This is how my description had been summarised on 16 March by the service advisor.

I was shown by Michelle to where the courtesy car was parked and given the keys. Whilst making adjustments to the seat, etc I noted that the fuel level was very low - an estimated 15 miles left. Mileage was 11,711. In order to get home without running out of fuel, I immediately had to go to a petrol station to put sufficient fuel in the vehicle. Whilst driving along the motorway, I was unable to use the windscreen washer to clear the windscreen as it was either not working or had no water in it.

When I got home and reviewed the loan car agreement, I noted that the mileage was recorded as 5,502 and half a tank of fuel apparently in the car. In this regard, it is obvious that this vehicle has not been checked properly for some time. Of note, if the vehicle had been three years old or more and had presented to the dealership for an MOT, it would have failed, for windscreen washers not working or providing sufficient fluid to clear the windscreen - rule 3.5 (a) of the DOT rules.

I received a phone call from Michelle later in the day to tell me my car was ready for collection. No fault was found with the door lock - apparently it was working. It always has, but catches when opening from inside, as I explained to the advisor on 16 March. Rather than make an issue with it, I told Michelle I would live with it meantime. On reflection, I am hardly surprised by this outcome. The lock isn’t ’in-op’. The issue was poorly described to start with, by a member of staff who appeared to be just going through the motions, with very little enthusiasm or interest in her job.

I have no issue with the service advisor Michelle. She was the opposite of her colleague. Approachable. Helpful. Engaging. Friendly.

Overall, disappointingly, a mixed experience.

My Nissan Micra was booked in for an oxygen sensor repair on 20th March. Its been a really frustrating experience calling back and forth, speaking with different representatives for updates. It seems like everytime i speak to a representative, they have no clue of any updates and go on to say an advisor will call back for update but always end up not phoning back. This shows their horrific and nonexistent customer service. Its almost 3 weeks now with no progress on my vehicle, causing me significant setback and distress. I might have to consider withdrawing my vehicle from them as there service is totally not worth it.

I am the driver of a Motability car which was supplied to my sister by Nissan Glasgow Central on the 7th April 2025. It went in for its first service at 09:30 on 16th March 2026 at Nissan Glasgow Central.
I returned to collect the vehicle at 17:00 as I had heard nothing to say that there was any problem. I was then informed that an oil leak had been found on the Oil Cooler and it would have to be replaced and the car was not drivable. I was told by the Service Department they would have to check with the Warranty Department if the Oil Cooler was covered. THE CAR WASN'T EVEN A YEAR OLD SO SURELY WAS STILL UNDER WARRANTY.
Never the less, I called twice the next day 17th March for an update but was told that someone would call me back as they were busy with a customer. No-one called. 18th March 2 calls made, 19th March 4 calls made but still no calls returned, no update.
On Friday 20th March 2026, I went into the Service Department and was told they were still waiting for Nissan to approve the warranty and as soon as that happened the part could be ordered and the repair completed.
Again calls were made during the next week for an update with the same reply "someone will call you back as they were busy with a customer." Still no call back.
On Friday 27th March 2026, I again went into the Service Department and was told they were still waiting for the Oil Cooler to be delivered.
Called again 1st April then 2nd April and was told the workshop was in contact with the Japanese regarding some problem with the car and someone from the workshop would call to explain. AGAIN NO-ONE CALLED.
Into the 4th week and l still have no idea as to when the car will be returned.
My sister is disabled and requires the car to get her to and from Hospital / Doctors appointments. It is now the 6th of April 2026 and so far we have had to cancel 2 Hospital Appointments and the next is on Thursday 9th April 2026 which again will have to be cancelled.
Like others on this site Nissan Glasgow Centrals communication and service is non existent.

What a great experience! We picked up our new car a few days ago & it was made so enjoyable by Kim. We were led to a bright airy space where we had an unveiling of our vehicle, I’ve purchased cars from here before & have always had great service but the unveiling was a first. More importantly the time Kim spent with us going over new features & setting up the onboard systems was very much appreciated, he made us very comfortable & answered all our questions without judgment. Overall we were delighted with the service we received.

Nicky was very helpful and knowledgeable from start to finish. He accompanied us on a thorough test drive, ran us through all the finance options, and had the car immaculately presented when we called to collect. 10/10 for customer service, and the car is perfect.

I have my Qashqai with them since 2 weeks now, for an oil leak, and I don't have any updates from them what so ever. Upon calling them (every 2 days), I only get though reception where they mention someone will get back to me ASAP, but its been 2 whole weeks without anyone reaching out about any updates. Simply unprofessional behaviour, I have no choice but to get my vehicle out of there. Never trusting them with my vehicle service. Other customers please beware.

Update 2: 25/03/2026
I recently spoke with a Vertu representative and was surprised to learn that no work has been started on my vehicle, even after three weeks of waiting and multiple follow-ups.

I have now requested that my vehicle be returned to me. I find it difficult to understand how I was asked to bring it in on a specific date, only for it to remain untouched for such an extended period.
Being without my vehicle for this long has caused significant inconvenience and disruption to my daily routine. It has been an extremely frustrating experience, especially given the lack of progress and communication throughout this period.
Regardless of the circumstances, this situation could have been handled far more transparently. It would have been much more reasonable to advise me to bring the vehicle in at a time when the necessary resources were actually available.
Given this experience, I will have to think very carefully before considering handing my vehicle over again in the future.
Another date has been given to me where i can bring in the vehicle so they can fix the oil leak and my engine under cover.

Our salesman Kim Dorron
was very informative and the presentation was first class

Salesman was informative and approachable He kept me informed with texts and emails throughout the process
The reveal of the car was above and beyond expectations Pure theatre and much appreciated

Excellent customer service from Nicola hunter and David Robertson in the Glasgow branch! Made the process of a new car so easy and straight forward and couldn’t be more helpful! Delighted to get my new car today! Thanks

Great service. Allan Tonner was informative and helpful from 1st call to collecting the car.

Bought a mini from Vertu Port Dundas and the service was fantastic. Nicky put me at ease and answered all my questions and came across as very genuine. Stephen was great too.
Definitely recommend Vertu and particularly Nicky.

Allan Tonner was a joy to work with and helped us every step of the way making the whole process very easy.