Vertu Motors - Nissan Glasgow Central Reviews 

From no pressure sales, to very knowledgeable, transparent and honest this was an excellent car buying experience. First purchase and not last from this team. From viewing to finance most seamless we have had.

I had an absolutely exceptional experience at Vertu Nissan Glasgow Central, thanks to Zak Kozlowski. Zak’s professionalism, kindness, and genuine care made buying my car an absolute pleasure. He went above and beyond, taking the time to understand my needs, answering all my questions with patience, and ensuring I felt confident in my decision. His attention to detail and proactive communication truly set him apart—he didn’t just meet my expectations, he exceeded them in every way. I’m thrilled with my new vehicle, and I can’t recommend Zak and the team at Vertu Nissan enough. If you’re looking for a stress-free, top-notch car-buying experience, ask for Zak!

Staff were helpful and generous with their time. They did all they could to solve any worries. Gave excellent advice on where to get the best price for my old car.
I feel confident that any after sales support will be provided.

Very helpful and informative on the process of purchasing my car

My wife and I just bought a car from Vertu Glasgow Central with the help of Michael Riley.
Michael reassured my wife with an extensive test drive and explained in detail the benefits of this particular car.

We found all the staff friendly and helpful and would recommend this branch if looking for a Nissan.

I have purchased a Nissan Qashqia tekna from Nissan Glasgow central. I have been looked after by Zak. My car was ready to go but seen the dashboard had some issues. General Manager Barry Lindsay got the mechanic to sort be car out within half hour. Great service, this was my 2nd time have purchased car from this store and thank you both, will be back

Excellent customer service. Very friendly and helpful staff. Very happy.

Excellent service from sales executive Michael Riley, restored my faith in car salesmen, a credit to Vertu.

First class service from Mick. Always goes over and above.

Great experience overall! There was a slight delay with me receiving the pre-reg car I purchased, due to a faulty plug, which was beyond the control of the team at Vertu Nissan Glasgow Central and which was identified and then resolved by them prior to handover. Their sales team were excellent throughout - Zak, Stephen and Gerry were very professional, skilled, responsive, helpful, and friendly, and I would return to them to buy another car in the future.

A very friendly and efficient service at Vertu Nissan Glasgow, particularly from Michael Riley who made the experience easy and in fact fun! Loved going into collect my new car today. Appreciated his honesty about many things and felt very well looked after. A positive experience and would definitely recommend! 🚗

The staff from the first day I went in to let them know about my situation regarding my car that was written off, through no fault of mine...I suddenly felt like things were going to get better and indeed they were.
Matthew found me a car that I really liked and from then on everything was fantastic...another colleague Stephen helped out and it led to my purchase of a terrific car.
First class service. Thanks guys

From beginning to end, Michael made everything clear what we were getting. He found us a car that fitted perfectly what we were looking for in our next car. He took time to explain everything and checked the car over to make it special when we picked it up. Outstanding service.

My recent experience at this dealership was extremely negative, and I want to warn others about several serious issues:

Completely Unacceptable Communication: After my vehicle inspection, I received a technical video explanation that was impossible to understand. Even my niece, a fluent English speaker and trained surgeon with UK degrees, couldn’t make any sense of it. If educated, native-level English speakers can’t understand, how can you expect regular customers to follow? This shows a total lack of professionalism and care for customers.

Zero Transparency & Questionable Ethics: I was shown over £700 of extra “recommended” paid services, including two tyres and a repair for nearly £500, which should have been covered by the warranty. Only after I insisted I have been told that their “old platform” doesn’t differentiate warranty work. If I hadn’t asked, I might have unnecessarily paid hundreds of pounds. This is not just unprofessional—it feels misleading and exploitative.

Incomplete and Unsafe Work: I paid for a major service (£249), mainly to have the cabin filter changed because I have four children and care about their health. When I got my car back, the filter was filthy and clearly not replaced, which is a real health risk for my family.

Regarding the “complimentary” Wash and Vacuum Was: Only the front seats were vacuumed. When I called for feedback, staff told me “only the front is included”—this was never explained beforehand or written anywhere. This feels like another example of box-ticking rather than genuine customer service.

Summary:
This experience was all about poor communication, lack of transparency, incomplete and even dangerous work, and no real interest in customer satisfaction. I cannot trust the checks they claim to have done. With four children, I wasted both money and time at Vertu Nissan Glasgow Central and feel completely let down. I would strongly recommend others to avoid this dealership.

I have recently purchased a new Nissan Qashqai Connectu Mild Hybrid at Vertu Motors
I had a fantastic experience in the way I was dealt with .They were incredibly helpful in that I was satisfied with the purchase of my new car .
I was dealt with a genuine sales rep which I would like to express my gratitude in the way he went above and beyond to ensure I was satisfied with all the necessary car details .Thanks John paul for a smooth purchase .

Recently my car had a service and found work was required which was costly. Lyndsey Craig looked into things further; found I had a warranty which I didn’t think would apply for this work. She convinced me to apply anyway and found all the work was covered saving me a lot of money.

There were issues with the works due to staffing shortage on the day but again Lyndsey arranged a courtesy car at short notice at no charge reducing the stress and inconvenience considerably.

It’s the staff that make the business and the staff I have engaged with have been great overall but special thanks to Lyndsey for going above and beyond.

Colin Clyde was so professional with everything He did How he made the Car Video for me to show what the car was like and when I met him he made me feel so Relaxed and made everything so easy also like to thank Everyone at Vertumotors for all the Help they give me David Sadler

I took my car to Vertu Motors Nissan Glasgow City Centre for its annual service and MOT on Wednesday, 21st May at 11:30 am. Later that same day, I was informed that the MOT had failed and that a spare part would be needed to pass it. I was told the part would arrive on Friday, 23rd May, and I could collect the car then.

However, by Friday noon, I had received no update, so I called to check the status. I was told the part had not arrived yet but was expected later that day. I called again around 2 pm to ask when I could pick up my car back that day if they couldn't repair it before closing, I was told the earliest would be Tuesday, 27th May, since Monday was a bank holiday. So, I clearly asked them to call me back with a pick-up time, explaining I’d bring the car back on Tuesday for the repair as I couldn’t be without it for six days over a long weekend and anticipated rainy weather.

Unfortunately, I never received a call back despite multiple attempts on Friday and leaving messages. Calls to the service department went unanswered and were redirected to reception, but no one returned my calls.

Finally, after 6 days, on Tuesday, 27th May, I got a call around noon to say my car would be ready for collection at 5:30 pm. When I requested a complimentary discount for the inconvenience and poor communication, I was denied—only receiving an apology for the lack of follow-up calls.

Overall, the service was disappointing due to poor communication and lack of customer care, especially given the inconvenience caused by being without my car for almost a week.

Just traded in our car for a brilliant new-to-us Ford, and felt in such trustworthy hands from start to finish. Michael Riley understood our needs as a family and helped us get the best trade in and deal for us. Very refreshing compared to talking to competitors - thank you!

I have just got my first nissan an it's been the best experience by far all thanks to John Paul the guys went above and beyond to help with my new car and I honestly can't thank his customer service enough he's made everything so much easier to deal with would highly recommend John Paul