Clear explanation on the process for buying vehicle with part exchange along with clear communication. Once everything is agreed also clear date of collection. On the day as per timeline everything wa... See more
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Great experience from start to finish. Charlie, our salesman, was fabulous and very informative. Not pushy (like some sales people can be). Explained everything in an easy to understand way. Wou... See more
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As a family we have bought at least half a dozen cars from Vertu Nissan Northampton (and previously Bristol Street). I have just taken ownership of my latest, an E-Micra. We have always found the sta... See more
Company replied
I recently passed my driving test and was looking on Auto Trader for available cars and I spotted a couple of Vertu Nissan Jukes on there. I decided to visit the Vertu Nissan showroom in Northampt... See more
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Company details
About Vertu Motors - Nissan Northampton
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Carousel Way, NN3 9HG, Northampton, Northamptonshire, United Kingdom
- 0344 659 3945
4.7
Excellent
65 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything was smooth thanks to William…
Everything was smooth thanks to William wincott.
Thanks again!
May 20, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you so much for your kind words! We are so happy to hear that William was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great Service
Clear explanation on the process for buying vehicle with part exchange along with clear communication. Once everything is agreed also clear date of collection. On the day as per timeline everything was smooth and ready to go. Finlay Carter helped towards deciding and explaining on the process effectively.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you so much for your kind words! We are so happy to hear that Finlay was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Very smooth start to finish buying my…
Very smooth start to finish buying my vehicle, Elisa explained all my options on the vehicle. I would recommend Nissan Northampton if your looking for your next vehicle.
May 18, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Hi Ronnie,
Thank you for your fantastic 5-star review! We’re delighted to hear that your car buying experience was so smooth from start to finish at Nissan Northampton.
It’s great to know that Elisa took the time to explain all of your options clearly and support you throughout the process. Your kind recommendation will mean a lot to her and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
very helpful
Finely was very helpful, and found me something within the criteria I was looking for
May 15, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Hi Vicky
Thank you for your lovely feedback. We're really pleased to hear that Finley was so helpful and able to find you something that matched exactly what you were looking for. Providing the right options within your criteria is so important, so it’s great to know he delivered that for you.
Your comments are truly appreciated.
Kind regards
Dawn
I highly recommend Vertu Nissan and Charlie Racklyeft!
I recently passed my driving test and was looking on Auto Trader for available cars and I spotted a couple of Vertu Nissan Jukes on there. I decided to visit the Vertu Nissan showroom in Northampton and was given a warm welcome from Charlie, who helped me find my first car.
Having only just passed my driving test I am completely new to all of this aspect of life, which Charlie recognised and helped me through the process. I booked a test drive with Charlie for the following morning and a week later (after going through the finance process) I had my new car delivered to me at work.
I highly recommend Vertu Motors, especially Vertu Nissan, and Charlie Racklyeft if you’re looking for a new motor, the customer service was brilliant!
May 8, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you very much for taking the time to leave such a fantastic review.
Congratulations on recently passing your driving test, and thank you for choosing Vertu Nissan for your first car. We’re delighted to hear that Charlie gave you such a warm welcome at our Northampton showroom and guided you through the process with care and understanding. Supporting first‑time buyers and making everything clear and stress free is really important to us, so it’s great to know Charlie recognised this and helped you every step of the way — from test drive through to finance and delivery.
We’re so pleased you’re enjoying your new Nissan Juke and truly appreciate your recommendation of both Vertu Motors and Charlie. We’ll be sure to pass on your kind words.
Wishing you many happy and safe miles in your new car.
Kind regards,
Keith
Great experience from start to finish
Great experience from start to finish.
Charlie, our salesman, was fabulous and very informative.
Not pushy (like some sales people can be).
Explained everything in an easy to understand way.
Would highly recommend.
May 9, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon,
Thank you for your review. It’s great to hear you had a positive experience from start to finish and that Charlie was so informative, approachable, and pressure‑free throughout. Explaining everything clearly really makes a difference, and we truly appreciate your recommendation.
Kind regards,
Dean
Excellent experience start to finish
Excellent experience start to finish. Couldn't be more helpful.
May 6, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon Ian,
Thank you for your review. It’s great to hear you had an excellent experience from start to finish and that the team couldn’t have been more helpful.
Kind regards,
Dean
Good straightforward communication with…
Good straightforward communication with the sales lady Elisa and a fair trade in deal.
May 1, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon Marcus,
Thank you for your feedback. It’s great to hear that communication with Elisa was clear and straightforward, and that you were happy with the trade‑in deal. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Finlay at Nissan was so so helpful
Finlay at Nissan was so so helpful, very friendly and approachable and really knowledgable about all of the vehicles at the dealership. Due to a horrible experience at another dealership I do think we really tested Finlay with our questions and he was nothing short of patient and understanding, as well as giving us all of the information and genuinely wanting to be supportive of the purchase and vehicle going forward. Would absolutely recommend speaking to Finlay if you’re looking to purchase a new or used vehicle from the Nissan dealership at Riverside Northampton!
May 1, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon Lois,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that Finlay was so friendly, approachable, and knowledgeable, and that he took the time to answer all your questions with patience and understanding. We’re really pleased he was able to support you properly and help rebuild confidence after a difficult experience elsewhere.
Your recommendation means a lot, and it’s lovely to know you felt genuinely supported throughout the process and beyond.
Kind regards,
Dean
Service department poor customer service
Arrived with my car on 20/4/26 to chaotic queues due to staff shortage. Booking had been made through a third party garage but I arrived to be told the booking had been cancelled. The receptionist (Sian) said she didn’t know who had cancelled it or when, but it was cancelled, there was nothing she could do about it and ‘she didn’t have any courtesy cars left anyway’ in a very rude tone of voice. I drove to the garage who had booked it for me (a large company) who stated the booking had not been cancelled and, when rebooked with Nissan Kettering (I refused to return to Northampton) they too confirmed the booking had not been cancelled until the day AFTER my appointment. Massive inconvenience and appalling customer service.
RESPONSE TO THEIR REPLY: They did call, once. Whilst I was working. Didn’t leave a message or try again. Says it all.
April 19, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon. Unfortunately, your vehicles booking had indeed been cancelled. Ryan Green the Service Manager will call you later today to discuss and explain your experience in more detail. Kind regards, Dean
The entire purchase and part exchange…
The entire purchase and part exchange process was a pleasure.
Will Gilbert was professional, friendly and incredibly knowledgeable about the vehicle.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon Tess,
Thank you for your review. It’s great to hear that the purchase and part exchange process was such a pleasure, and that Will was professional, friendly, and knowledgeable throughout. We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Six cars and counting…
As a family we have bought at least half a dozen cars from Vertu Nissan Northampton (and previously Bristol Street). I have just taken ownership of my latest, an E-Micra. We have always found the staff to be polite, courteous and helpful. There has been a couple of hiccups along the way but both service and sales are always keen to get problems rectified quickly.
A special shout out must also go to Will Gilbert, our favorite salesman.
April 24, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you for taking the time to share such a thoughtful review. We truly appreciate your family’s continued trust over the years, and it’s wonderful to hear that your new E‑Micra has joined the collection. Our team will be delighted to know their politeness, courtesy and willingness to resolve any hiccups quickly have made a lasting impression.
A special thank you as well for recognising Will — he’ll be thrilled to know he remains your favourite salesman.
Many thanks,
Chloe
Will and Jordan made moving from our…
Will and Jordan made moving from our regular Nissan Juke into our Hybrid Nissan Juke very easy and pain free.
April 3, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Hi there,
Thank you so much for taking the time to share this wonderful review. We're delighted to hear that Will and Jordan made the transition from your regular Nissan Juke to the Hybrid model easy and stress‑free. The team always aims to provide a smooth, enjoyable experience, and it’s great to know they delivered that for you.
If you have any questions about your new Hybrid Juke or need further assistance, we’re always here to help.
Kind regards,
Keith
The team were very helpful
The team were very helpful and professional. Will who deals with the notability cars was very good and made sure we understood what was going on with our order
March 18, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good morning Gill,
Thank you for taking the time to leave a review. I’m really pleased to hear how helpful and professional the team were during your visit. It’s great to know that Will, who handles Motability vehicles, took the time to make everything clear and ensured you always understood what was happening with your order.
We really appreciate your feedback.
Kind regards,
Dean
Sales
I was looking to upgrade my Nissan Juke a few weeks ago and met with Will Gilbert again who I had original purchased the Juke from (4 years ago). I was pleased to see he is now a Senior Sales Consultant at Vertu Northampton and made the whole experience enjoyable and straightforward. He was professional & friendly and I felt I could ask as many questions as I needed without being rushed through the process. I picked my new car up on Saturday and again Will talked me through all the gadgets/dashboard info etc and assured me to give him a call if there was anything I couldn't remember or needed help with when I got home.
Will made this an enjoyable experience without me ever feeling pressured.
Thanks again for all your help.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you so much for taking the time to share your experience. It’s fantastic to hear that returning to work with Will after your first purchase was just as positive as before. We’re delighted that his professionalism, friendliness, and willingness to answer all your questions helped make the upgrade process smooth and enjoyable.
It’s great to know that collecting your new car on Saturday was equally stress‑free, and that Will was able to walk you through all the features and ensure you felt supported even after driving away. We’re proud to have him as part of the team here at Vertu Northampton.
Thank you again for your kind words and for choosing us once more. We hope you enjoy every moment in your new car!
Kind regards,
Keith
A great experience
I found that every stage of changing our car very pleasant although professional. The car was available earlier than expected was a bonus.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you for taking the time to leave your feedback. We're pleased to hear that you found every stage of changing your car both pleasant and professional. It’s also great to know that the earlier-than-expected availability of your new car was a welcome bonus. We truly appreciate your comments.
Kind regards,
Matthew
Unprofessional very poor service I had to give 1 star, but that was too high
I had pre arranged a test drive, and even got a call from the sales team while I was on my way,only to be told that the car had been sold on my arrival, absolutely furious and disgusting service. I wouldn't even buy a box of matches from these people.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Sorry for your disappointment with your experience, however you were offered to leave a reservation fee which is fully refundable until you were able to view/test drive the vehicle you enquired on, to which you declined. You were called by the sales advisor whom you had your appointment with after your appointed time to see if you were still attending the dealership. When you arrived unfortunately another customer had also made an enquiry on the same vehicle with another sales advisor, with this customer then purchasing the vehicle.
This was explained to you by the used car sales manager whilst you were at the dealership, who also offered for you to have a test drive in alternative vehicle with a view of sourcing you another vehicle.
Kind regards,
Matt Green
General Manager
Superb service throughout
Was a painless experience thanks to the expertise of Will the sales guy at Vertu Nissan Northampton. Answered all our questions with his great knowledge. Would not hesitate in returning to Vertu Nissan for our next new car. Superb service throughout.
March 21, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Thank you for your wonderful review. I’m delighted to hear that Will at Vertu Nissan Northampton made the whole experience so smooth and stress‑free for you. His knowledge and clear answers clearly helped make the process effortless. It’s fantastic to know you’d happily return for your next new car — superb service throughout is exactly what we aim for.
Many thanks,
Chloe
Excellent service from knowledgeable…
Excellent service from knowledgeable staff.
March 20, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Hi Julie,
Thank you for the brilliant 5‑star review. It’s great to hear you received excellent service from such knowledgeable staff — the team at Nissan Northampton will be delighted with your feedback.
Kind regards,
Kerry
Finlay Delivers on all levels !
What an experience visiting Vertu Motors ! We were made so comfortable and got to meet Finlay a young salesman. Finlay is an absolute credit to Vertu and was able to giving us all the information we required and more, so polite ! He made the whole process amazing ! Really please with our experience thank you !
March 16, 2026
Unprompted review
Reply from Vertu Motors - Nissan Northampton
Good afternoon Paul,
Thank you for taking the time to share such a lovely review. I’m really pleased to hear your visit to Vertu Motors was such a great experience. It’s wonderful that you felt comfortable from the moment you arrived, and that Finlay made such a strong impression.
He sounds like he did an outstanding job — polite, knowledgeable, and going above and beyond to give you all the information you needed. It’s great to hear he made the whole process feel so smooth and enjoyable.
We really appreciate your kind words.
Kind regards,
Dean
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