Vertu Motors - Nissan Northampton Reviews 

93
TrustScore 5 out of 5

4.8

Carousel Way, NN3 9HG Northampton, Northamptonshire, GB


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Rated 5 out of 5 stars

Could not be happier with my dealings with Vertu. Friendly and easy to talk to, and took time ( not that a lot was needed ) to go through what I was looking for and also my trade in. Great deal stru... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Matt & Will Competitive quote and everything explained and set up when I collected it. First Class Service 👍

Company replied

Rated 5 out of 5 stars

Bought two Nissan primastar vans from Vertu Northampton . Our salesman Sam Jewkes was excellent . We didn’t go to the dealership ,he found us two identical vans at the best competitive prices. All... See more

Company replied

Rated 5 out of 5 stars

As a family we have bought at least half a dozen cars from Vertu Nissan Northampton (and previously Bristol Street). I have just taken ownership of my latest, an E-Micra. We have always found the sta... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Northampton

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Carousel Way, NN3 9HG, Northampton, Northamptonshire, United Kingdom

  • 0344 659 3945

4.8

Excellent

TrustScore 5 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

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Replied to 96% of negative reviews

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4.8

All reviews

(93)

13,560 reviews in the last 12 months

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Rated 5 out of 5 stars

Will and Jordan made moving from our…

Will and Jordan made moving from our regular Nissan Juke into our Hybrid Nissan Juke very easy and pain free.

April 3, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi there,
Thank you so much for taking the time to share this wonderful review. We're delighted to hear that Will and Jordan made the transition from your regular Nissan Juke to the Hybrid model easy and stress‑free. The team always aims to provide a smooth, enjoyable experience, and it’s great to know they delivered that for you.
If you have any questions about your new Hybrid Juke or need further assistance, we’re always here to help.
Kind regards,
Keith

Rated 5 out of 5 stars

The team were very helpful

The team were very helpful and professional. Will who deals with the notability cars was very good and made sure we understood what was going on with our order

March 18, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Good morning Gill,

Thank you for taking the time to leave a review. I’m really pleased to hear how helpful and professional the team were during your visit. It’s great to know that Will, who handles Motability vehicles, took the time to make everything clear and ensured you always understood what was happening with your order.

We really appreciate your feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Sales

I was looking to upgrade my Nissan Juke a few weeks ago and met with Will Gilbert again who I had original purchased the Juke from (4 years ago). I was pleased to see he is now a Senior Sales Consultant at Vertu Northampton and made the whole experience enjoyable and straightforward. He was professional & friendly and I felt I could ask as many questions as I needed without being rushed through the process. I picked my new car up on Saturday and again Will talked me through all the gadgets/dashboard info etc and assured me to give him a call if there was anything I couldn't remember or needed help with when I got home.
Will made this an enjoyable experience without me ever feeling pressured.
Thanks again for all your help.

March 21, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Thank you so much for taking the time to share your experience. It’s fantastic to hear that returning to work with Will after your first purchase was just as positive as before. We’re delighted that his professionalism, friendliness, and willingness to answer all your questions helped make the upgrade process smooth and enjoyable.
It’s great to know that collecting your new car on Saturday was equally stress‑free, and that Will was able to walk you through all the features and ensure you felt supported even after driving away. We’re proud to have him as part of the team here at Vertu Northampton.
Thank you again for your kind words and for choosing us once more. We hope you enjoy every moment in your new car!
Kind regards,
Keith

Rated 5 out of 5 stars

A great experience

I found that every stage of changing our car very pleasant although professional. The car was available earlier than expected was a bonus.

March 21, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Thank you for taking the time to leave your feedback. We're pleased to hear that you found every stage of changing your car both pleasant and professional. It’s also great to know that the earlier-than-expected availability of your new car was a welcome bonus. We truly appreciate your comments.
Kind regards,
Matthew

Rated 1 out of 5 stars

Unprofessional very poor service I had to give 1 star, but that was too high

I had pre arranged a test drive, and even got a call from the sales team while I was on my way,only to be told that the car had been sold on my arrival, absolutely furious and disgusting service. I wouldn't even buy a box of matches from these people.

March 21, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Sorry for your disappointment with your experience, however you were offered to leave a reservation fee which is fully refundable until you were able to view/test drive the vehicle you enquired on, to which you declined. You were called by the sales advisor whom you had your appointment with after your appointed time to see if you were still attending the dealership. When you arrived unfortunately another customer had also made an enquiry on the same vehicle with another sales advisor, with this customer then purchasing the vehicle.
This was explained to you by the used car sales manager whilst you were at the dealership, who also offered for you to have a test drive in alternative vehicle with a view of sourcing you another vehicle.

Kind regards,
Matt Green
General Manager

Rated 5 out of 5 stars

Superb service throughout

Was a painless experience thanks to the expertise of Will the sales guy at Vertu Nissan Northampton. Answered all our questions with his great knowledge. Would not hesitate in returning to Vertu Nissan for our next new car. Superb service throughout.

March 21, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Thank you for your wonderful review. I’m delighted to hear that Will at Vertu Nissan Northampton made the whole experience so smooth and stress‑free for you. His knowledge and clear answers clearly helped make the process effortless. It’s fantastic to know you’d happily return for your next new car — superb service throughout is exactly what we aim for.
Many thanks,
Chloe

Rated 5 out of 5 stars

Excellent service from knowledgeable…

Excellent service from knowledgeable staff.

March 20, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi Julie,
Thank you for the brilliant 5‑star review. It’s great to hear you received excellent service from such knowledgeable staff — the team at Nissan Northampton will be delighted with your feedback.
Kind regards,
Kerry

Rated 5 out of 5 stars

Finlay Delivers on all levels !

What an experience visiting Vertu Motors ! We were made so comfortable and got to meet Finlay a young salesman. Finlay is an absolute credit to Vertu and was able to giving us all the information we required and more, so polite ! He made the whole process amazing ! Really please with our experience thank you !

March 16, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Good afternoon Paul,

Thank you for taking the time to share such a lovely review. I’m really pleased to hear your visit to Vertu Motors was such a great experience. It’s wonderful that you felt comfortable from the moment you arrived, and that Finlay made such a strong impression.

He sounds like he did an outstanding job — polite, knowledgeable, and going above and beyond to give you all the information you needed. It’s great to hear he made the whole process feel so smooth and enjoyable.

We really appreciate your kind words.

Kind regards,
Dean

Rated 5 out of 5 stars

Steven gave us Excellent service from…

Steven gave us Excellent service from start to finish definitely use Vertu Peugeot Northampton again even though we have 2 dealers nearer to where I live.

March 16, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi there,
Thank you for taking the time to leave this excellent 5‑star review. We’re delighted to hear that Steven provided you with outstanding service from start to finish. It’s wonderful to know that your experience was so positive that you would choose Vertu Peugeot Northampton again, even with other dealerships closer to home — that really means a lot.
We truly appreciate your feedback and your trust in us.
Kind regards,
Liza.

Rated 5 out of 5 stars

Great service from Vertu

Great service from Vertu!
My first meeting was with Sam Bull and subsequent discussions with Will Gilbert and Jordan Harris. All members of staff I dealt with were very friendly, professional and made themselves available for any questions I had. I am really pleased I chose to visit Vertu Nissan and look forward to dealing with them for the foreseeable future

March 13, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Good afternoon Marian,

Thank you for your fantastic review. I’m really pleased to hear that your experience at Vertu Nissan Northampton was so positive. It’s great to know that Sam, Will, and Jordan all made such a strong impression — being friendly, professional and always available to support you through the process.

It’s wonderful that you’re happy you chose to visit the dealership, and even better that you’re looking forward to dealing with the team in the future. That ongoing trust really means a lot.

Kind regards,
Dean

Rated 5 out of 5 stars

Buying my new car

Elisa,Jordan and Bruno were extremely helpful throughout the whole process of buying my new car, transferring my personal plate from my old car, etc.

March 13, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi Carter,
Thank you for your fantastic 5‑star review. We’re delighted to hear that Elisa and Jordan were extremely helpful throughout the entire process — from purchasing your new car to transferring your personal plate. Ensuring everything runs smoothly for our customers is a top priority, so it’s wonderful to know they delivered such great support.
We truly appreciate you taking the time to share your experience and hope you enjoy every moment with your new vehicle.
Kind regards,
Liza

Rated 5 out of 5 stars

Easy to deal with.

Easy to deal with.
Friendly helpful staff.
Everything explained simply

March 11, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Good morning Ms Hager,

Thank you for sharing your feedback. I’m really pleased to hear everything was easy to deal with and that the team made your visit straightforward. Friendly, helpful service and clear, simple explanations can make such a difference, so it’s great to know that stood out to you.

If there’s ever anything more we can help with, we’re always here.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent customer service at Vertu Nissan

We had a fantastic experience with Vertu Nissan Northampton. Finley was knowledgeable, polite and helpful and we didn't feel staff were pushy like they can sometimes be in car showrooms. He communicated clearly between appointments and accommodated any changes to appointments with ease. He also took time to show us the controls in the car and made sure we were happy / confident before driving away. We're really happy with the service - thank you

March 10, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Good afternoon Donna,

Thank you for your review. I’m really pleased to hear you had such a fantastic experience with Vertu Nissan Northampton. It’s great to know Finley was knowledgeable, polite, and helpful throughout, and that you never felt any pressure — just clear communication and genuine support.

I’m also glad he took the time to go through the controls and made sure you felt confident before driving away. We really appreciate your kind feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Great experience

Will was friendly and didn't pressure us at all. I felt the team had time for us and were open in the way they answered our questions. I absolutely love my new car and enjoyed the whole experience.

February 28, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Good afternoon Mrs Stewart,

Thank you for your review. I’m really pleased to hear Will was friendly and made the experience relaxed with no pressure. It’s great to know the team took the time to support you and answered your questions openly.

I’m delighted you love your new car and enjoyed the whole experience with us.

Kind regards,
Dean

Rated 5 out of 5 stars

Excellent service from Finlay

Excellent service from Finlay. He was helpful, informative and efficient from our first meeting to the hand over of our new car, without any pressure at all.
Jordan the sales manager introduced himself and thanked us for our custom.
Wouldn't hesitate to purchase a new car from them again in the future.

March 2, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Thank you for your excellent feedback. We're delighted to hear that Finlay provided such helpful, informative, and efficient service throughout your experience, and that everything felt clear and pressure‑free. It’s also great to know that Jordan took the time to introduce himself and thank you personally.
We truly appreciate your kind words and wouldn’t hesitate to welcome you back when you’re ready for your next car.
Kind regards,
Matthew

Rated 5 out of 5 stars

Bruno was very helpful made it an…

Bruno was very helpful made it an enjoyable experience

March 6, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Thank you for your feedback. We’re pleased to hear that Bruno was so helpful and made your experience an enjoyable one. We’ll be sure to pass on your kind words.
Kind regards,
Matthew

Rated 5 out of 5 stars

Excelent Service

Having picked up our new mobility car yesterday, my wife and I were exceptionally pleased with the level of service given by Charlie.
He took the time to explain the car fully to us, and every step of the way was extremely helpful and made the whole process easy.

March 1, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi Graham,
Thank you for your fantastic 5‑star review. We’re delighted to hear that you and your wife were so pleased with the service when collecting your new Motability car. It’s wonderful to know that Charlie took the time to explain everything clearly and supported you both throughout the process, making it easy and stress‑free.
We really appreciate your feedback and hope you enjoy your new car.
Kind regards,
Liza

Rated 5 out of 5 stars

This is my third contract vehicle…

This is my third contract vehicle through motability and I couldn't be happier

March 2, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi Stewart,
Thank you for your 5‑star review. We’re delighted to hear that this is your third Motability vehicle with us and that you couldn’t be happier with your experience. Your continued trust means a great deal to the team at Nissan Northampton.
Kind regards,
Liza

Rated 5 out of 5 stars

Alisa was so friendly and helpful

Alisa was so friendly and helpful. She was not pushy in the least and I'd recommend anyone to buy a car from her, thank you.

February 20, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Hi Helen,
Thank you so much for your lovely 5‑star review. We're delighted to hear that Alisa made your experience such a positive one. It’s wonderful to know you found her friendly, helpful, and never pushy — exactly the experience we aim to provide.
We truly appreciate your recommendation and thank you for choosing us.
Kind regards,
Liza

Rated 5 out of 5 stars

A positive experience buying a used car

Finlay was informative and helpful from my first contact with Northampton Nissan. He sent a video, promptly replied to my queries and had everything to hand when he said he would in my two visits to the garage. A very positive experience in buying my car and I am very pleased with the condition and handover of the car.

February 25, 2026
Unprompted review
Vertu Motors  - Nissan Northampton logo

Reply from Vertu Motors - Nissan Northampton

Thank you for sharing your experience. It’s great to hear how informative and helpful Finlay was from your first contact with Northampton Nissan. We’re pleased he kept you updated with prompt replies and a helpful video, and that everything was prepared for your visits. It’s wonderful to know the handover and condition of your new car left you very pleased.
Kind regards,
Keith

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