Vertu Motors - Nissan Stockton Reviews 

68
TrustScore 4.5 out of 5

4.6

Preston Farm Industrial Estate, Yarm Road, TS18 3RT Stockton-on-Tees, County Durham, GB


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Rated 5 out of 5 stars

Hi vertu just like to thank everyone at the car dealership they could not have been more friendly and welcoming if they tried. Finley hugill was such a professional and helpful salesman cannot fault h... See more

Company replied

Rated 5 out of 5 stars

Went in not expecting to buy a car. How wrong we were. Met at the door by a lovely gentleman called Richard. Told him what were looking for he showed us a couple of cars then we discussed what to b... See more

Company replied

Rated 5 out of 5 stars

The salesman who helped me (Sahail) dealt with me in a very professional and (importantly) friendly way. He explained the process clearly from start to finish, and ensured a smooth purchase of the car... See more

Company replied

Rated 5 out of 5 stars

Can’t not fault Jahaidul from the Stockton branch who was exceptional in his customer service when getting our new car! Honestly nothing was too much, he updated us throughout the whole process and w... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Stockton

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Preston Farm Industrial Estate, Yarm Road, TS18 3RT, Stockton-on-Tees, County Durham, United Kingdom

  • 0344 659 3947

4.6

Excellent

TrustScore 4.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(68)

12,634 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service with very knowledgeable staff

February 20, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Hi Butin,
Thank you for taking the time to leave us a 5‑star review. We're delighted to hear that you received excellent service and found our staff to be very knowledgeable. Your feedback is truly appreciated, and we’re pleased to know you had such a positive experience with the team at Nissan Stockton.
Kind regards,
Liza

Rated 5 out of 5 stars

Excellent service very friendly and…

Excellent service very friendly and helpful staff.

March 1, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Hi Robert,
Thank you for your 5‑star review. We’re delighted to hear that you received excellent service and found the team friendly and helpful. Your feedback is truly appreciated.
Kind regards,
Liza

Rated 2 out of 5 stars

Same old thing helpful when buying

Same old thing helpful when buying, bought car phoned up to ask a question couldn't get hold of any body.No body rang back

February 23, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2AM2702 Kind regards, Lee Stewart

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, honest and efficient and not pushy at all, would definitely recommend.

February 7, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Hi Julie,
Thank you for your excellent 5‑star review! We’re delighted to hear that you received honest, efficient and non‑pushy customer service at Nissan Stockton. Your recommendation is truly appreciated.
Kind regards,
Liza

Rated 5 out of 5 stars

very helpful found the car i wanted and…

very helpful found the car i wanted and supplied it

January 30, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for your review. We're pleased to hear the team were very helpful and found the exact car you wanted. We really appreciate your feedback.
Kind regards,
Keith

Rated 5 out of 5 stars

Keith the salesman was very helpful…

Keith the salesman was very helpful without being too pushy

February 4, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for your review. We're glad to hear Keith was helpful and offered great support without being pushy.
Kind regards, Keith

Rated 4 out of 5 stars

Very friendly and helpful sales staff…

Very friendly and helpful sales staff (particular mention to Nick Foley) in completing a totally online vehicle purchase and part-exchange. They organised delivery and collection to my home address nearly 100 miles from their dealership without any problem. Vehicle has a few mechanical niggles that are been dealt with at a local Vertu dealership, otherwise good first impressions.

January 31, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Good afternoon Stephen,
Thank you for your review. It’s great to hear that you found the sales team friendly and helpful, and that Nick supported you so well through a fully online purchase and part‑exchange. Organising delivery and collection over such a distance without any issues is exactly the smooth experience we aim to provide.
I’m glad the initial impressions of the vehicle are positive, and it’s reassuring to know any mechanical niggles are already being taken care of at your local Vertu dealership.
Thank you again for your feedback.
Kind regards,
Dean

Rated 5 out of 5 stars

Honest no hard sell relaxed honest…

Honest no hard sell relaxed honest approach

January 29, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Hi there,
Thank you for your great feedback. We're really pleased to hear you experienced an honest, relaxed approach with no hard selling. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Absolutely fantastic from start tonew juke…

Absolutely fantastic from start to finish

February 7, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for your great review. I’m really pleased to hear everything was absolutely fantastic from start to finish. I’ll make sure your feedback is shared with the team.
Kind regards, Keith

Rated 5 out of 5 stars

Would definitely recommend this…

Would definitely recommend this dealership. We had the pleasure of dealing with Jo, who was nothing short of amazing from start to finish. From ordering our new car, we knew we were in good hands. On handover day, Jo once again met (and exceeded) our expectations – the whole process was smooth and stress-free.

Jo genuinely cares about her customers, and it really shows. A great experience overall.
Thank you so much Jo!

January 30, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jo and the team. We hope to see you again soon. Happy motoring, Chloe

Rated 5 out of 5 stars

Amazing service

Jack and Keith were both super helpful with my car purchase, any worries I had were sorted seamlessly! Thank you both again :) would highly recommend!

January 9, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Good afternoon Liv. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack, Keith and the team. We hope to see you again soon. Happy motoring, Dean

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish. Listened to what I wanted, gave me payment options. Smooth handover of the car.

January 22, 2026
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Good morning Miss Falconbridge. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Kept up to date with delivery

December 31, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Nissan Stockton salesman Nicholas…

Nissan Stockton salesman Nicholas foley helped me choose the vehicle I needed.polite and informative i could not fault the service offered in acquiring my vehicle .

December 9, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Ive just collected my second motabilty…

Ive just collected my second motabilty car that was ordered though Sahail Din. Always amazing service, he helped me with everything regarding picking the car that was right for my family.

November 29, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you so much for your kind words! We are so happy to hear that Sahail was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Excellent Experience

Completely stress free, from choosing the car to picking up the keys. Pleasant helpful staff at every stage.

November 29, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

First car made simple

Nice friendly member of staff helped me and my son through whole process from ordering car to collection..which made the whole process simple and straightforward. Other staff members were friendly too ..definitely recommend this place to others looking to purchase

November 24, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

Customer service from Keith & Peter was…

Customer service from Keith & Peter was excellent and very supportive.

October 24, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Good morning. Thank you so much for your kind words! We are so happy to hear that Keith & Peter were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Absolutely outstanding customer…

Absolutely outstanding customer service, didn't push me into anything at all and from start to finish they were so helpful.

October 18, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Ben Teeder was very helpful and…

Ben Teeder was very helpful and understanding when I was choosing my car , he spoke in great detail about what would happen with the car , payments , delivery , I coudknt thank him enough he was excellent . A great help and asset to your team , well done !

October 14, 2025
Unprompted review
Vertu Motors  - Nissan Stockton logo

Reply from Vertu Motors - Nissan Stockton

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

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