Vertu Motors - Nissan Widnes Reviews 

141
TrustScore 5 out of 5

4.8

Moor Lane, WA8 7AL Widnes, Cheshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The staff, the time span and the professionalism from 1st phone call & booking Tom was outstanding, even to the used. Car specialist buying my partner's car on the same day was breathtaking at Widnes... See more

Company replied

Rated 5 out of 5 stars

Being a newbie to automatic driving I was nervous about driving an automatic. Robert listened to what I wanted and on a test drive put me at ease. He answered all my questions comfortably explainin... See more

Company replied

Rated 5 out of 5 stars

Rob made the whole process go smoothly. Gave me all the information I needed & a full demo of my new car. Nothing was too much trouble & didn’t feel pressured in any way for extra purchases. Woul... See more

Company replied

Rated 5 out of 5 stars

From my first enquiry to the purchase of my vehicle I was treated very professionally with no pressure to buy. The salesman was very friendly, helpful and courteous . The whole transaction was extre... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Nissan Widnes

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Moor Lane, WA8 7AL, Widnes, Cheshire, United Kingdom

  • 0344 659 3951

4.8

Excellent

TrustScore 5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(141)

12,850 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The salesman was very helpful

The salesman was very helpful

May 6, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi there,
Thank you for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you found the salesman at Vertu Nissan Widnes very helpful.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything more we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Rated 5 out of 5 stars

The whole experience was smooth and…

The whole experience was smooth and faultless.
Getting my 2nd mobility car Tom, the sales operative, explained everything and guided me through the whole process. He kept me informed at every stage of the process, any questions that I had Tom answered them in plain English.

May 4, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon,

Thank you for sharing your experience. It’s great to hear that everything felt smooth and faultless while arranging your second mobility car. We’re pleased Tom was able to guide you clearly through each step, keep you updated throughout, and explain everything in a straightforward and easy‑to‑understand way.

We really appreciate you taking the time to leave your feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

New car purchase

I recently purchased a new car and had an outstanding experience from start to finish. The entire process was smooth, stress free, and enjoyable.

A huge thank you to Brian, who provided truly exceptional customer service. He was knowledgeable, patient, and genuinely attentive to what I was looking for. Brian took the time to answer all my questions, explain every detail clearly, and made sure I felt confident in my decision without any pressure.

What really stood out was his professionalism and friendly approach. He went above and beyond to make sure everything was perfect, from testing out the Bose sound system with some heavy metal to the final handover. It’s rare to come across someone so dedicated to customer satisfaction.

I absolutely love my new car and couldn’t be happier with the experience. If you’re looking for an amazing service and a seamless purchasing process, I highly recommend asking for Brian. Five stars all the way!

April 29, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Allan
Thank you so much for sharing such an outstanding review. We're absolutely delighted to hear that your experience was smooth, stress‑free, and enjoyable from start to finish.
A huge thank you for recognising Brian — it’s fantastic to know he provided such exceptional customer service. His knowledge, patience, and genuine attentiveness clearly made a real difference, and we’re especially pleased he took the time to answer all your questions and ensure you felt completely confident in your decision without any pressure.
We love the detail about testing the Bose sound system with some heavy metal — a great way to make the experience memorable! It’s wonderful to hear that Brian’s friendly approach and dedication to getting everything just right stood out so strongly.
We’re thrilled that you love your new car and that the whole experience exceeded your expectations. Your recommendation means a great deal to us — thank you again for your kind words and 5‑star review.
Kind regards
Dawn

Rated 1 out of 5 stars

Time wasters

Had my used car valued online by Vertu, took it to Nissan Widnes to drop off and arrange payment.
After a quick look around my car I was informed that because 3 wheels had small scuff marks they would be knocking over £2,000 off the price offered!!
Absolute joke, don't waste your time here.

May 2, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership. Many thanks Dawn

Rated 5 out of 5 stars

Nissan Qashqai

I requested an appointment to view a vehicle on the Vertu site and was called the same day to arrange a viewing at a convenient date and time.
Was met by a representative on agreed day who gave me lots of information about the car and asked what I was expecting from the car. As I was putting my own car in for part exchange, a price for the car was discussed and agreed against the purchase of the new vehicle.
Additional extras were offered which I did take up however not all as I wanted to stick to my budget. No pressure from the sales person which was quite refreshing.
Overall a rather nice experience of purchasing my car, staff were friendly and helpful.
Would definitely recommend Vertu and would definitely return again.

April 28, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Julie
Thank you for taking the time to share such detailed feedback. We’re delighted to hear that from the moment you requested your appointment through our website, everything was handled promptly and conveniently for you. It’s great to know you were contacted the same day and that your viewing was arranged at a time that suited you.
We’re pleased you found the representative helpful and informative, taking the time to understand what you were looking for in your new car and supporting you with your part‑exchange valuation. It’s also good to hear that optional extras were clearly explained, with no pressure, allowing you to stay comfortably within your budget — that relaxed approach is exactly what we aim for.
Thank you for your kind words about the friendly and helpful staff. Your recommendation means a great deal to us, and we’d be delighted to welcome you back again in the future.
Kind regards
Dawn

Rated 5 out of 5 stars

Hughes

From choosing and buying our car,the service was excellent. We dealt with Mr Robert Kaye,he was polite and very helpful throughout the process of our desicion ,which made our experience of buying very easy and straightforward.

April 28, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi there,
Thank you for your lovely feedback. We're delighted to hear that the service you received from choosing to buying your car was excellent. It’s wonderful to know that Mr Robert Kaye was polite, helpful, and supportive throughout your decision‑making process, helping to make the experience easy and straightforward for you.
Your kind words are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

Great company - easy to deal with

In a word - Dale
What a great asset to your company

April 25, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for your feedback. Dale will be delighted to hear your kind words — he is a real asset to the team, and we truly appreciate you taking the time to recognise his contribution.
Kind regards,
Matthew

Rated 5 out of 5 stars

Thanks to Ben and the rest of the team…

Thanks to Ben and the rest of the team at Vertu in Widnes.
A very easy and straightforward purchase of our new to us car....
Absolute amazing service, would recommend these guys 100%...a real pleasure to do business with..nothing was too much trouble, excellent service, and really nice team...
Thanks
Lorraine

April 24, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for your kind feedback. We’re delighted to hear that you had such an easy and straightforward experience purchasing your car at Vertu Widnes. Ben and the wider team will be pleased to know their service, helpfulness, and friendly approach made such a positive impression. Your recommendation is very much appreciated, and we’re glad it was a pleasure doing business with you.

Kind regards,
Matthew

Rated 5 out of 5 stars

A Great Deal.

Jamie was extremely knowledgeable and helpful. I have always found staff in all departments to be courteous and obliging. The deals I have been offered have been fair and I really like my Nissan Juke. Thank you.
Val Cordy

April 23, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Dear Val,
Thank you for taking the time to share your feedback. We’re delighted to hear that Jamie provided such knowledgeable and helpful support during your experience.
It’s wonderful to know that you have consistently found staff across all departments to be courteous and obliging, and that the deals offered have felt fair and transparent. We’re especially pleased to hear how much you’re enjoying your Nissan Juke.
Thank you again for choosing Nissan Widnes and for your kind comments — they are very much appreciated.
Kind regards,
Liza

Rated 5 out of 5 stars

Excellent service

Went looking for a nearly new car. None available at the location so Max kindly found one on the system and brought it in to us from Darlington to test drive. Excellent customer service all the way through the process. Great communication from Max. Would recommend Nissan Widnes to anyone looking for a nearly new car.

April 17, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Dear Ian,
Thank you for taking the time to share your feedback. We’re delighted to hear that your experience searching for a nearly new car was such a positive one.
It’s great to know that Max was able to locate a suitable vehicle for you and arrange for it to be brought over from Darlington for a test drive. Your comments about his excellent customer service and clear communication throughout the process are very much appreciated and will be shared with him and the team.
Thank you for your recommendation and for choosing Nissan Widnes — we’re pleased we could help you find the right car.
Kind regards,
Liza

Rated 5 out of 5 stars

i am really happy with my new Nissan

i am really happy with my new Nissan
Brian was really very helpful and made everything run smoothly
i felt telly comfortable in the show room
and he catered to all my needs
i would really recommend Nissan at Widnes and Brian
thank you for all your help

April 7, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Maxine
Thank you for your lovely feedback. We're delighted to hear how happy you are with your new Nissan. It’s wonderful to know that Brian was so helpful, made everything run smoothly, and ensured you felt completely comfortable in the showroom. We’re really pleased he was able to cater to all your needs.
We truly appreciate your recommendation of Nissan Widnes and of Brian — it means a lot.
Kind regards
Dawn

Rated 5 out of 5 stars

Purchase of used car

Jamie lovely guy very helpful. He explained all the features of the different models of the Nissan Juke I was looking at without putting any pressure on me to make a quick decision

April 2, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Kay
Thank you for your lovely feedback. We're really pleased to hear that Jamie was so helpful and took the time to explain all the features of the different Nissan Juke models. It’s great to know he did this without any pressure and made the experience comfortable for you. Your comments are truly appreciated.
Kind regards
Dawn

Rated 5 out of 5 stars

New car

Max who looked after us was excellent talking us threw every step off the way from getting my new ford puma electric from another Vertu garage to test driving it and the swift sorting of finances and then collection

April 8, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for your review. We’re delighted to hear that Max provided such excellent support throughout your journey, from arranging the Ford Puma Electric from another Vertu garage to organising the test drive, finances and collection. It’s great to know everything was clearly explained and handled swiftly, helping make the process smooth and enjoyable. Your feedback is very much appreciated, and I’ll be sure to pass on your kind comments to Max and the team.
Kind regards,
Keith

Rated 5 out of 5 stars

Brilliant service

Vertu Motors (Widnes) have been absolutely amazing... cant fault them. This is the 3rd car I have had from them and have to say they've been brilliant. Their salesperson who dealt with me was Tom Gibson and cant thank him enough for all his help and advice. I'd have no hesitation in recommending Vertu Motors to anyone.

April 9, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon,

Thank you for taking the time to leave such a positive review. It’s great to hear that your experience with Vertu Motors Widnes has been consistently brilliant and that this is already your third car with us. We’re especially pleased to know Tom was able to support you with helpful advice and make the process such a positive one.

Your recommendation really means a lot to us, and we look forward to supporting you again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

Extremely helpful

Kara, was extremely helpful picking out a car and what suited me best, explained everything thoroughly. Helped me understand the process, and when I got the car I wanted went through everything with me including all the buttons I had no clue about. The entire process was 5 stars and would suggest people go here for their mobility needs. Thanks Kara and team.

April 6, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi Sandra,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Widnes.
It’s wonderful to know that Kara was able to help you choose the car that suited you best, explain everything clearly, and guide you through each step of the process. We’re especially pleased to hear how helpful she was in showing you around all the features of your new car — making sure you felt confident and comfortable before driving away.
Your kind recommendation means a great deal to Kara and the whole team. We’re so pleased to have been able to support your Motability needs and provide a 5‑star experience.
If there’s anything else you need in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

Sales Satisfaction

From the first introductory telephone call through to purchase of a new car my Sales Executive Dale Partington (Used) was both highly professional and courteous. It transpired during my visit to the showroom that after looking at used car options it was more lucrative to purchase a new one instead and in turn I benefitted from Nissan’s new car deal. Supported by James Proctor the Sales Manager, Dale was able to take me through the whole process of choosing and purchasing a new Nissan Qashqai.

February 18, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Hi P Peel,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience with Dale was both professional and courteous from the very first call through to the purchase of your new car.
It’s great to know that Dale, along with James, was able to guide you through your options and help you benefit from Nissan’s new car offer. We’re thrilled that the process led you to your new Nissan Qashqai, and it’s wonderful to hear how well‑supported you felt throughout your visit.
Your feedback means a great deal to the team, and we truly appreciate you choosing Nissan Widnes. If there’s ever anything we can assist with in the future, we’re always here to help.
Kind regards,
Liza.

Rated 4 out of 5 stars

Bought the car online

Bought the car online , helped by Ben and no ‘ hard sell’ . Delivery was sorted very easily and all the correct paperwork was provided . A lot less hassle than I thought it would be .

March 24, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good morning Clare,

Thank you for taking the time to leave a review. I’m really pleased to hear how smoothly everything went for you — buying online, being supported by Ben without any hard sell, and having the delivery and paperwork handled so easily. It’s great to know the whole process felt far less hassle than expected.

We appreciate your feedback and hope you enjoy your new car.

Kind regards,
Dean

Rated 5 out of 5 stars

From ordering the car to the collection…

From ordering the car to the collection of the car it was delt with in a professional mana From Kala she is credit to your company. We would highly recommend Nissan Widnes

February 24, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Good afternoon Sam,

Thank you for sharing your feedback. It’s wonderful to hear that everything from ordering your car through to collection was handled professionally, and that Kala made such a positive impression. She’ll be delighted to know her support meant so much.

We really appreciate your recommendation of Nissan Widnes.

Kind regards,
Dean

Rated 5 out of 5 stars

Tom was amazing

Tom was amazing, he answered all of my questions very professionally, I felt really comfortable .
If this survey allowed me to give 10 star's then I would have 11
Thank you so very much
It was a pleasure to deal with him

March 18, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you, Sandie, for leaving such a wonderful 5‑star review.
We’re absolutely delighted to hear that Tom provided an amazing experience at Nissan Widnes. It’s great to know he answered all your questions so professionally and made you feel completely comfortable throughout the process. Your kind words — and your “11 out of 10” sentiment — will mean a great deal to him.
Thank you again for your lovely feedback. It was a pleasure to support you, and we’re thrilled you had such a positive experience.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Rated 5 out of 5 stars

We had a great Salesperson

We had a great Salesperson. Kara was very knowledgeable and we had the beautiful vehicle delivered on time. Wonderful experience Thank you Kara

March 17, 2026
Unprompted review
Vertu Motors  - Nissan Widnes logo

Reply from Vertu Motors - Nissan Widnes

Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you had such a positive experience at Nissan Widnes. It’s fantastic to know that Kara provided knowledgeable and helpful support throughout the process, and that your beautiful vehicle was delivered on time. Your kind words mean a great deal, and we’ll be sure to share them with Kara and the team.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look