Vertu Motors - Peugeot Paisley Reviews 

44
TrustScore 4.5 out of 5

4.5

Saturn Avenue, Phoenix Retail Park, PA1 2BH Paisley, Scotland, GB


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Rated 5 out of 5 stars

Received Amazing customer service especially from Richard Carlyle' the second we met,they delivered everything discussed and agreed at our first meeting so it was a joy to receive keys and drive my n... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Richard the sales rep whome I have known since his days at Skoda and always arranged my vehicles went over the top to meet my needs, as usual. I would recommend Peugeot Lin... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience picking up my New Car today Scott made the whole experience stress free He took the time to show me how all the features work The car was spotless Thank you for the grea... See more

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Rated 5 out of 5 stars

Just purchased my 3rd car from Vertu Motors Paisley. Based on my experience I would recommend you do the same.First class service from Lee & the other members of Sales Team....Good Job....Well Done.... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


Contact info

  • Saturn Avenue, Phoenix Retail Park, PA1 2BH, Paisley, Scotland, United Kingdom

  • 0344 659 8053

4.5

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.5

All reviews

(44)

12,371 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from the Paisley…

Excellent service from the Paisley branch

March 24, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good afternoon Alastair,

Thank you for leaving your feedback. It’s great to hear that you received excellent service from the team at our Paisley branch. We really appreciate you taking the time to share your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Simply the best

I was invited to the VIP weekend and it all started from there, I was given a very good welcome and after a few twos and throws I got the perfect deal on my new car, always get treated very well when I go, this is now my 4th car I have purchased, will find it hard to go elsewhere.

March 16, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Hi there,
Thank you for your wonderful feedback. We're delighted to hear that your VIP weekend experience got everything off to such a positive start, and that you received such a warm welcome. It’s fantastic to know you were able to find the perfect deal on your new car after a bit of back‑and‑forth.
We truly appreciate your loyalty — purchasing your fourth car with us is a great compliment, and we're so pleased to hear you always feel well looked after when you visit. It means a lot that you’d find it hard to go elsewhere.
Kind regards
Dawn

Rated 5 out of 5 stars

New Car Experience

Very easy to deal with after a horrendous experience with Arnold Clark. Thanks to Scott, the process was seamless. I am really with the car.

March 13, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Hi Emily,
Thank you for your fantastic 5-star review. We're so pleased to hear that your experience at Peugeot Paisley was smooth and straightforward, especially after a difficult time elsewhere. It’s wonderful to know that Scott made the whole process seamless for you.
We’re delighted that you’re really happy with your new car, and we truly appreciate you taking the time to share your feedback.
Kind regards,
Liza

Rated 5 out of 5 stars

Excellent service from the start

Excellent service from the start. I have bought a few cars from Peugeot Paisley. Every time the staff have been very professional and very helpful. The customer service i have received has always been outstanding.

March 12, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good afternoon Samantha,

Thank you for taking the time to leave your feedback. I’m really pleased to hear you’ve consistently received excellent service at Peugeot Paisley. It’s great to know the team have been professional, helpful and outstanding each time you’ve visited — that kind of continued trust means a lot.

Thank you again for sharing your experience.

Kind regards,
Dean

Rated 5 out of 5 stars

5 Star Experience

From the moment we walked into the Linwood showroom we were made to feel welcome especially from Kerri-Adele the Motability sales executive. Her knowledge and experience shines through and she is a credit to the Vertu dealership.
She kept us updated with everything along the way and made what can be a stressful experience very easy and enjoyable. Her kindness and understanding was very much appreciated.

February 20, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good afternoon Mrs Crossan,
Thank you so much for your lovely review. I’m delighted to hear that Kerri‑Adele made you feel welcome and supported throughout your Motability journey. It’s great to know her knowledge and kindness helped make the process smooth and enjoyable for you.
If you need anything at all going forward, we’re always here to help.
Kind regards,
Dean

Rated 5 out of 5 stars

Mobility change over was perfect.

Kerry was very helpful & knowledgeable and kept me informed of the progress of my car.

February 9, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you for your review. I’m really pleased to hear that Kerry was so helpful and knowledgeable, and that she kept you well informed throughout the process. I’ll be sure to pass on your kind feedback.
Kind regards, Keith

Rated 1 out of 5 stars

Very Bad company with Zero customer service satisfaction

After I complained on here, The sales manager Darren reached out and told me my airbag light will be fixed and that he will get me a courtesy car to allow them fix my car properly. Now my car panoramic sunroof is leaking into the car all within less than 1 year and 3 months. And without diagnosis, they are already telling me my warranty wont cover this time around. How will I say I buy 2 cars within space of less than 3 years and it all keep having issues and problems. They lie about so many things. This person on the call says they can't provide me loan car and Darren the sales manager have not responded to my email and they are also dodging him from me when I ask to be passed on to him. This has been going on since January 6th this year.

I will have to use other route to pursue my claim against this company. This is frustrating

February 6, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Keith

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, clear communicarion throughout and no issues. Nathan was extremely professional and helpful!

January 19, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good afternoon, Thank you for your feedback. We’re really pleased to hear everything was excellent from start to finish, with clear communication throughout. It’s great to know that Nathan was so professional and helpful — he’ll be delighted to receive your comments.
We truly appreciate your review. Kind regards, Kerry

Rated 5 out of 5 stars

Friendly and courteous service every…

Friendly and courteous service every time 5 stars.

January 23, 2026
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

Rated 1 out of 5 stars

(This is about Peugeot paisley).

Update well we received our back 4 months 4 days after the repair from 04/11/2025, 6 days later the car would not start and constant alarm and guess what everybody the same issue the cars computer not communicating with the car that was the job description.
However recently i have found out i`m not the only mug to own a Peugeot 3008 ev, viewing Peugeot issues online a staggering 8000 cars across Europe with the same issue total incompetence.
The motoring industry watchdog Whatcar will today learn about the great Stellantis group my issue below is not all about Peugeot paisley Vertue motors group. (This is about Peugeot paisley).
Well its been 18 days since talking to Alex Sharp the garage manager with the promise of communication they will keep me informed of progress of my car repair and heard absolutely nothing what a big surprise biggest joke service i have ever received,
Two months 3 days of a minor car issue.
My car came into your garage on the 17/11/2025 for an alternator charging cable replacement, even though my car had broken down with a diagnosis on the 2nd of November for a 3 hr refit of my car reg is SG74 NLE a motability lease, on the 23/12/25 we were summoned to pick up my fully repaired car.After 4 hours waiting in your lovely waiting area  i was cold and in pain we were sent home with our tails between our legs as after Jason took us to my motability vehicle only to find it was not actually fixed he then sent us packing in our uninsured hire car home some 95 miles to Lochgilphead, i really don't know how a car once fixed had a flat battery after a week.Now at home we are wondering if our new year's wish is going to come true for us to receive our long awaited fixed car or after 6 weeks it is not really fixed again or it breaks down on the way home.We are really glad for you, Our car is a motability leased car not privately owned for the sake of the trading standards, After receiving this joke of a service, RAC has said our hire car is supposed to be picked up today thus leaving us, especially me a disabled person left without transport.I up to now have had a hire car to use,even though I cannot use the car because it is not suitable for me, glad in my heart knowing we have a fully working hire car, us being safe and sound, just now recalling  when Jason led us to our so called fixed car on the 23/12/25 he must of made a Christmas miracle as how he opened our car door without a key remote perhaps the car was not actually fixed after 6 weeks even though the RAC informed me on the 16/12/25 the car was fixed and ready to be picked up.So now I'm wondering when ?? will i receive a fully working Christmas miracle and i`am looking forward to all of the lack of communication/service with not a smile from your uncaring colleagues at your premises  i`am so glad for the future if i wished to buy a car from you dealership i just had  too but to pop over the road to Arnold Clarke where i had purchased cars before numerous times from well trained commutative pleasant staff several years of very happy purchases until i crossed the road to vertu motors funny that word vertu or virtue ( behavior showing high moral standards) if you would like to discuss further however communication is not a great point at your premises you may contact me on 01546 .
Yours wishfully.
Glyn Day

December 16, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Dear Glyn. Thank you very much for taking the time to review your visit to us at Vertu Motors Peugeot Paisley. We are very sorry to hear about your experience. This most certainly is not the level of service we expect to deliver. Please accept my apologies for this. If you should wish to discuss further please do not hesitate to call on 0141 842 8800. Regards Alex Sharp, General Manager

Rated 5 out of 5 stars

tly purchased a…

My husband and I recently purchased a new Peugeot at Vertu Peugeot PAISLEY. The whole experience from start to finish went so smoothly due to the help and very assuring and friendly guidance of salesman Richard. His supplies of hot coffee on such a cold day was much appreciated and made the necessary paperwork less tedious.
The whole experience went like clockwork due to Richards relaxed and friendly demeanour and he even took the trouble to phone a couple of days later to enquire if all was well with us and how we were getting on with the new car.
Very happy customers
Billy and Mary

November 13, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Second time we have purchased a car…

Second time we have purchased a car from Vertu at Linwood, Paisley.
John is always so helpful. Would have no hesitation in returning for the 3rd time.

November 18, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Friendly staff good purchase

October 22, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry

Rated 5 out of 5 stars

Thankyou to Johnathon at Vertu Peugeot Paisley

Massive thankyou to Johnathon at Vertu Peugeot in Paisley - really friendly and helpful man, provided me with all the information I needed before I bought my car. Was able to see all aspects of the car first and was offered a test drive which was appreciated.
Paisley has a lovely showroom and I am really enjoying driving my new Peugeot.

October 10, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Chloe

Rated 5 out of 5 stars

Great service from Johnathon

Great service from Johnathon! All questions answered fully, very grateful for the help in getting used to an automatic again. Car is also above expectations

October 10, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good morning, Brian. Thank you so much for your kind words! We are so happy to hear that Johnathon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

This is our 3rd car

This is the 3rd. Car we have bought from this dealership. We would never go anywhere else now.the attention the friendship the professionalism Without being overpowering we receive is outstanding. This time we dealt with Richard Carlisle. We were immediately put at ease and felt as though with Richard Jonathon and Dylan, we were part of the family, Richard took us through every step of our sale with so much ease and made it such a happy day out for us. We can’t praise the staff here enough, we would have no hesitation in going back and also recommending this dealership to anyone we hear of looking for a Car.

September 30, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Great place.

Easiest process I've ever had buying a car. Richard and the team were great. Would recommend to anyone. Already know where I'm going for my next car.

September 27, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good morning David. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

Rated 5 out of 5 stars

As a lady driver unsure what to expect…

As a lady driver unsure what to expect i need or want lol. Went into Vertu Linwood , and spoke and dealt with Richard so helpful and informative I then decided easily and happy which car was for me great asset to the company. Definitely recommend this branch and more so richard thanks so much Frances

August 22, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Made to feel at ease and not pressured…

Made to feel at ease and not pressured into making any decisions. Richard has such a calming influence making my purchase easy and anxiety free from start to finish. Would highly recommend.

September 20, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Good afternoon. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Richard and the team. We hope to see you again soon. Happy motoring, Kerry

Rated 5 out of 5 stars

Richard was truly exceptional my…

Richard was truly exceptional my purchase was genuinely enjoyable. He has a high caliber of professionalism, incredibly attentive to my needs, answered all my questions and never once made me feel pressured.

September 9, 2025
Unprompted review
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Reply from Vertu Motors - Peugeot Paisley

Thank you so much for your kind words! We are so happy to hear that Richard was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

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