First rate customer service provided by Jonah. Nothing was too much trouble for him, and I was particularly impressed by the fact that he kept me up to date on getting the various issues resolved, tha... See more
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The sales team were friendly, approachable and very helpful. They found me a car and finance deal that fit my needs. It made buying my new car a very enjoyable experience, I would definitely recomme... See more
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Daniel from Vertu Renault Derby was fantastic in finding me the perfect spec for my new Renault Symbioz, he helped me understand everything there was to know about the car when looking around it. Da... See more
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I’ve used Renault Derby for my cars for years, and the last couple of purchases I’ve dealt with Daniel McLaughlin. His customer service is genuinely 5-star — he always goes above and beyond to mak... See more
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Company details
About Vertu Motors - Renault Derby
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
- 0344 659 5030
4.7
Excellent
41 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
First rate customer service provided by Jonah. Nothing was too much trouble for him, and I was particularly impressed by the fact that he kept me up to date on getting the various issues resolved, that crop up during a new car purchase. He was also down to earth and approachable without being pushy or overbearing. He did a great job.
April 29, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Paul,
Thank you for your review. It’s great to hear that Jonah provided first‑rate service, kept you well informed throughout, and resolved any issues along the way. His down‑to‑earth, approachable manner without any pressure clearly made the experience a positive one.
Kind regards,
Dean
Relaxed and friendly
The sales team were friendly, approachable and very helpful. They found me a car and finance deal that fit my needs. It made buying my new car a very enjoyable experience, I would definitely recommend.
April 27, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good morning
Thank you for your kind review. I’m really pleased to hear that the team were friendly and approachable, and that they helped find a car and finance option that suited your needs. It’s great to know the whole experience felt enjoyable and left you happy to recommend us.
Kind regards,
Dean
Scott went out of his way to help us
Scott went out of his way to help us . Excellent service
April 15, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi there,
Thank you for the great review. It’s lovely to hear Scott went out of his way to help — that kind of effort really makes a difference to the whole experience.
Excellent service is exactly what we aim for, and he’ll be really pleased with your feedback.
Kind regards,
Kerry
Super smooth experience
Super smooth experience from start to finish. Scott was super helpful and continues to be even after purchase. Would highly recommend
March 20, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your lovely feedback. It is great to hear that you had a super smooth experience from start to finish and that Scott has been so helpful, even after your purchase. We really appreciate your recommendation.
Danielle
Reply from Vertu Motors - Renault Derby
Good afternoon Mr Ray,
Thank you for leaving your feedback. I'm really glad to hear you found the team helpful, polite and accurate in the support they provided. We appreciate you taking the time to share your experience with us.
Kind regards,
Dean
Good service
Good service, answered all my questions. Very helpful and got a good deal.
March 19, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Phil,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received good service at Vertu Renault Derby.
It’s great to know that the team were helpful, answered all your questions, and were able to offer you a good deal. Feedback like yours really means a lot to everyone here.
If you ever need any further assistance, we’re always here to help. Enjoy your new vehicle!
Kind regards,
Liza.
Staff are very kind and helpful
Staff are very kind and helpful, full of information and knowledge about their products.
March 17, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you, Katie, for taking the time to leave this lovely 5‑star review.
We’re delighted to hear that the team at Renault Derby were kind, helpful, and able to provide you with plenty of information about our products. Delivering friendly service and knowledgeable support is something we take great pride in, so your feedback is truly appreciated.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Derby Vertu Renault 5 Star.
Our experience at Derby Vertu Renault was excellent particularly with Robert who was very personable, pleasant, helpful, not pushy and could not have done more to make my buying journey any better. we must also mention Harvey who was always there to assist us if required.
Excellent service and we would definitely recommend Derby Vertu Renault.
March 13, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon Maurice,
Thank you for such a wonderful review. I’m really pleased to hear your experience at Derby Vertu Renault was so positive. It’s great to know Robert made the journey enjoyable with his friendly, helpful approach — and that you never felt any pressure along the way. It’s also lovely that Harvey was on hand to support when needed.
We truly appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
⭐ Brilliant Service from Scarlett at Vertu Derby
I recently purchased a new Renault Symbioz from Vertu in Derby and wanted to say how excellent the whole experience was.
From start to finish, Scarlett in the sales team was absolutely fantastic. She was friendly, knowledgeable and incredibly helpful throughout the process. Nothing ever felt rushed or pressured – she took the time to answer all of my questions, explain the different options clearly and made sure I was completely comfortable with everything before moving forward.
The whole purchase process was smooth, well organised and genuinely enjoyable, which isn’t always something you can say about buying a car! Scarlett kept me updated at every stage.
I’m delighted with the car and couldn’t be happier with the service I received. A big thank you to Scarlett and the team – I would happily recommend Vertu Derby to anyone looking for a new car. ⭐⭐⭐⭐⭐
March 13, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for such an excellent and detailed review. We’re delighted to hear how smooth and enjoyable your experience was from start to finish. Scarlett will be thrilled to know her friendly approach, clear explanations and consistent communication made the whole process so positive. It’s wonderful that the updates and well‑organised handover helped make buying your new Renault Symbioz genuinely enjoyable. We’re so pleased you’re happy with the car and the service you received, and we truly appreciate your recommendation.
Many thanks,
Chloe
well received very informative listened…
well received very informative listened to our questions no pressure
March 3, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good morning Brumus,
Thank you for sharing your feedback. It’s great to hear you felt well received during your visit, and that the team were informative while taking the time to listen to your questions. I’m also really pleased to hear there was no pressure — creating a comfortable experience is so important.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
New car
The service i received when I went down and took my car of choice out for a test drive was excellent. I was kept informed from the time I ordered to the time of collection all this was handled by Miss S Taylor such a lovely young lady and very good at customer service
March 5, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Mr Hawke,
Thank you for taking the time to leave us a fantastic 5-star review. We’re really pleased to hear that you enjoyed an excellent test drive experience and that you were kept well informed from the moment you placed your order through to collection.
It’s wonderful to know that Miss S. Taylor looked after you so well throughout the process. Your kind words about her customer service mean a great deal, and we will be sure to pass on your feedback — she will be delighted to hear it.
Kind regards,
Liza
Daniel from Vertu Renault Derby
Daniel from Vertu Renault Derby was fantastic in finding me the perfect spec for my new Renault Symbioz, he helped me understand everything there was to know about the car when looking around it. Dan made the experience very seamless and easy from a customer point of view. When we got to handover stage, this was very easy and Dan made sure the car was showroom clean and ready after a transfer from Exeter, it was flawless so again, thank you so much.
Dan is a credit to your team and made my experience a fantastic one compared to any other showroom. Top class Dan!
March 4, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Mitchell,
Thank you so much for taking the time to leave such an outstanding 5-star review. We’re thrilled to hear that Daniel provided exceptional support in helping you find the perfect Renault Symbioz and guided you through everything you needed to know. It’s wonderful to know the whole experience felt seamless from your perspective.
We’re especially pleased that the handover process was smooth and that your car arrived in flawless, showroom condition — even after the transfer from Exeter. Daniel will be absolutely delighted to read your kind words. He’s a real credit to the team, and feedback like yours truly means a lot.
Thank you again for choosing Vertu Renault Derby and for sharing such a detailed and positive review.
Kind regards,
Liza
Great service, lovely new vehicle.
Great service provided by Tyrena at Renault Derby, excellent communication from start to finish.
March 3, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi there,
Thank you for your fantastic 5‑star review! We're so pleased to hear that Tyrena provided great service and maintained excellent communication throughout your experience. Your feedback is truly appreciated by the entire team at Vertu Renault Derby.
Thank you for choosing us!
Kind regards,
Liza
Renault what more can I say
From start to finish the process was straightforward…a good deal on my Clio against a Symbioz and wow what a fab car the Symbioz is can’t fault…my second car from the dealership…Thsnks to Harvey for making the car buy possible but a massive thanks to Rob Green who always goes above and beyond…☺️
February 27, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your fantastic feedback! We're delighted to hear the process was so straightforward and that you’re happy with the deal on your Clio. It’s great to know this is your second car from the dealership. A big thank you to Harvey for making everything possible, and an even bigger shout‑out to Rob Green for once again going above and beyond for you. ☺️
Kind regards, Keith
VERY VERY good experience helpful all…
VERY VERY good experience helpful all the way to pick up.
February 27, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Hi Peter,
Thank you for the brilliant 5‑star review. It’s great to hear you had such a very, very good experience and that the team were helpful right through to collection. That’s exactly the kind of service we aim to deliver.
Kind regards,
Kerry
Couldn’t have asked for a better…
Couldn’t have asked for a better service from Vertu Renault, especially Daniel Redfern who went out of his way to accommodate me viewing and buying my new car, showing me the tech and features and explaining how an EV differs from what I’d previously driven. Dan even went as far as to drive the car to drop off at my house. Overall I had a very good experience and am very happy with my car, the price and the excellent customer service.
February 24, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your wonderful feedback. I’m delighted to hear Daniel provided such outstanding support and went the extra mile to make everything easy for you. It’s great that you’re happy with your new car, the price, and the service received.
Kind regards, Keith
I bought a new Renault 4 E-Tech from Derby Vertu.
I bought a new Renault 4 E-Tech from Vertu Renault at Derby and got a great deal with help from Danial and the team there. A great motor and one i am very pleased with.
December 5, 2025
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you for your great review. I’m delighted to hear you secured a fantastic deal on your new Renault 4 E‑Tech and that you’re so pleased with the car. It’s wonderful to know Danial and the team at Vertu Renault Derby were able to support you throughout the process.
Kind regards
Keith
Friendly staff
All staff were very friendly even when not directly attending to my purchase. Scott was informative and helpful during the whole experience of buying a new motability car.
February 4, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon, Janet,
Thank you for taking the time to share your feedback. I’m really pleased to hear that all of our staff made you feel welcome, even those not directly involved in your purchase — that friendly atmosphere is something we’re very proud of.
It’s great to hear that Scott was informative and helpful throughout your Motability car experience. Your kind words mean a lot, and I’ll be sure to pass them on to the team at Renault Derby.
Kind regards,
Dean
Service faultless from start to finish.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Thank you very much for taking the time to share your feedback. It’s wonderful to hear that you found the service faultless from beginning to end. Your comments are genuinely appreciated, and I’m pleased we were able to meet your expectations throughout the process.
Kind regards,
Matthew
Great service from Dan at Derby Renault
Great service from Dan; flexible and adaptable, and friendly and knowledgeable! Well supported by colleagues too.
January 29, 2026
Unprompted review
Reply from Vertu Motors - Renault Derby
Good afternoon. Thank you for your feedback. We’re really pleased to hear that Dan provided such great service and came across as flexible, adaptable, friendly and knowledgeable throughout. It’s also wonderful to know he was well supported by his colleagues, helping to make the whole experience smooth and positive.
We truly appreciate your comments. Kind regards, Kerry
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