Excellent customer service from Viraj at Vertu Renault Leicester. Absolutely no hard pressure sales, spent plenty time explaining everything - and I love my new car! Thanks Viraj 😊
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went there for my first test drive and end up buying our first car ever. Sebastian explained about the car in details and Honey dealt with the paper work, test drive and after sell service. As a new... See more
Company replied
Seb & Honey were incredibly helpful in assisting us in the purchase of our new car. They were knowledgeable, insightful and at no point was there a “hard sell” - something that unfortunately is not th... See more
Company replied
The service department at Renault Leicester is outstanding. Their customer service is second to none! The times I've visited the service department i've experienced knowledgeable and friendly staff, w... See more
Company replied
Company details
About Vertu Motors - Renault Leicester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
39 Raw Dykes Road, LE2 7JU, Leicester, Leicestershire, United Kingdom
- 0344 659 5207
4.7
Excellent
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
quick
quick, personalised service with proper explanations for options to choose from
March 17, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Good afternoon Francis,
Thank you for your review. I’m really pleased to hear you received quick, personalised service, along with clear explanations of the options available — that’s exactly the experience we aim to deliver.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
Many Thanks !
Excellent and friendly service from all at the dealership. Thankyou Honey and Paul in particular for going the extra mile it's much appreciated!
March 14, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Hi G Smith,
Thank you for taking the time to leave this brilliant 5‑star review. We’re really pleased to hear that you received excellent and friendly service from everyone at Renault Leicester. It’s wonderful to know that Honey and Paul went the extra mile for you — we’ll be sure to pass on your kind words, which I know they’ll really appreciate.
Thank you again for your feedback and support.
Kind regards,
Liza.
Excellent customer service.
Viraj and Peter made buying my new Renault 5 an amazing experience. Great communication throughout and Viraj was very knowledgeable and professional as I had lots of questions . I really appreciated the video Viraj sent of my new car before I collected it. Great customer service and a very friendly team at Renault Leicester. It was an absolute pleasure, thank you all !
March 11, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Hi Maryam,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that Viraj and Peter made purchasing your new Renault 5 such an enjoyable experience. It’s fantastic to know that the communication was clear throughout and that Viraj’s knowledge and professionalism helped answer all your questions with confidence.
We’re also really pleased that you appreciated the personalised video of your new car — our team loves adding those thoughtful touches. Your kind words about the friendly atmosphere at Renault Leicester mean a great deal to us.
Thank you again for choosing us, and we hope you enjoy every moment with your new Renault 5!
Kind regards,
Liza
The joy of buying a RenaultR5
From the moment Viraj Thakor picked up the phone to take my initial enquiry to yesterday when I collected the new R5, the journey could not have been more perfect or enjoyable! Everything explained in fine detail - simply cannot rate Viraj’s customer service highly enough!
March 11, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Good afternoon Duncan,
Thank you for your fantastic review. I’m really pleased to hear how smooth and enjoyable your experience was from the very first call right through to collecting your new R5. It’s great to know Viraj explained everything so clearly and made the whole journey feel perfect from start to finish.
Your comments about his customer service are brilliant, and he’ll be absolutely delighted to hear how much you appreciated his support.
Thank you again for sharing your feedback — it really does mean a lot.
Kind regards,
Dean
Reply from Vertu Motors - Renault Leicester
Thank you for your feedback. I’m really pleased to hear you received great service from Colin — he takes pride in delivering a positive experience, so your comments will mean a lot to him. We truly appreciate you taking the time to share your experience.
Kind regards,
Matthew
Great service.
All the staff were very friendly and helpful. I was made to feel welcome but not pressured into buying any "extras" which I did not want. The whole process, from test drive to ordering to handover went very smoothly. I would thoroughly recommend Renault Leicester to anyone wanting to buying a new - or used - vehicle.
March 1, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Hi Mark,
Thank you for taking the time to leave such a fantastic 5-star review. We’re really pleased to hear that you had a positive experience at Renault Leicester. It’s great to know the team were friendly, helpful, and made you feel welcome without any pressure.
We’re delighted that the entire process — from the test drive through to ordering and handover — went smoothly for you. Your recommendation means a great deal to us, and we truly appreciate you sharing your experience.
Kind regards,
Liza
Customer service was top- notch l…
Customer service was top- notch l will be returning again ,was shown everything on my new car. Thanks Vish Joshi. Good customer service .
March 4, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you received top‑notch customer service and that Vish was able to walk you through everything on your new car. Your positive experience means a lot to us, and we’re thrilled to know you’ll be returning again.
If you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Kind regards,
Matthew
Getting a mobility car with care and professionalism
They were very helpful and we were treated like valued customers, they made the complete process a dream from start to finish
March 3, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Hi Dennis,
Thank you for leaving such a wonderful 5‑star review. We're delighted to hear that you were treated like valued customers and that the whole process felt like a dream from start to finish. That’s exactly the seamless and supportive experience we aim to provide.
We truly appreciate your kind words and hope you enjoy your new vehicle.
Kind regards,
Liza
I exchanged a new Dacia Sandero for a…
I exchanged a new Dacia Sandero for a used Renault Clio back in October 2025. At Bristol Street motors. I went out for a test drive with Viraj and pointed out that the brakes were squeaky and I was told that that would be sorted out before the handover, after the handover I noticed that the brakes were still squeaky and I was told by Paul to bring the vehicle back in to get the brakes looked at, after a few days I went back to get the vehicle and went for a test drive with Paul and he pointed out that the brakes were still squeaky and I should make and appointment for the new brake pads to be fixed. After 3 weeks I rang up and was told that the new brake pads had just arrived and that the car should be ready in a couple of days, I went to collect the car and upon driving I noticed sounds coming from the front as I was turning left or right a terrible noise. I emailed Viraj explaining to him and I was told that he would speak to his manager and then he would call me back, this never happened and I rang Viraj up and was told that I’ve been driving the vehicle and therefore there’s nothing they could do, upon which I said to Viraj that I wasn’t happy with the car because ever since I got the vehicle something was going wrong and I would return the car upon which Viraj said oh please we want you to enjoy the Vehicle and then Paul Rang me to say bring the car in, after over a week I went to pick the car up and the noise has got worse and they keep fogging me off. Never again will I buy a car again from Vertu Leicester. Because they sold me a faulty car. I will take this further as I emailed Paul a few days ago and he’s not got back to me
October 17, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Hello Mr Talib,
I am sorry you have experienced issues with your vehicle, please can you forward me the email so I can look into this for you. Mjones2@vertumotors.com Many thanks Matthew Jones General Manager Renault Leicester
Vertu Renault Leicester
Alex the car sales person was excellent, he made sure that we attained the car that most suited our requirements, he went through everything, so the process was made easy. The range of vehicles offered by Vertu Renault Leicester are superb and we would recommend this car dealership to anyone with a 10 Star rating.
February 17, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Good afternoon Kevin,
Thank you for leaving such a positive review. I’m delighted to hear that Alex provided excellent support and helped you find the car that best suited your needs. It’s great that the process felt easy and that you were impressed with the range of vehicles available at our Renault Leicester dealership.
We really appreciate your recommendation.
Kind regards,
Dean
Big Thank You to Vish
Big Thank You! To Vish from the Leicester branch that welcomed me and my family with open arms and made sure we were absolutely sure with what we were buying. Despite having a good credit score, I was very nervous that I would not be able to finance such a lovely new car. Vish got me through the process with ease and to a affordable amount.
I could write for days.
Thank you Vish and the team in Leicester
From
The Walker family
January 31, 2026
Unprompted review
Reply from Vertu Motors - Renault Leicester
Hi Walker family,
Thank you so much for your wonderful feedback. We're delighted to hear that your experience at our Leicester branch was so positive and that Vish made you and your family feel welcomed and supported from the moment you arrived.
It’s fantastic to know he took the time to ensure you were completely confident in your choice, and that he guided you through the finance process with ease — especially when you were feeling nervous about it. We’re so pleased everything worked out at an affordable level and that you’re now enjoying your lovely new car.
Your kind words mean a great deal to Vish and the whole team in Leicester. Thank you again for taking the time to share such a thoughtful review.
Kind regards
Dawn
Reply from Vertu Motors - Renault Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
My experience at Vertu Renault…
My experience at Vertu Renault Leicester was cracking because of the detailed explanation about the car with the supporting documents from the sales person Viraj, it enhanced my confidence to buy this car. I must admit that Viraj is an excellent sales guy as he has answered each of my questions with extreme patience and politeness. I would definitely recommend to any one to Vertu Renault Leicester because of their professionalism and friendliness to the customers.
December 31, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
My new Clio 1.0 techno
From ringing to inquire about a new car to collection Viraj was first class at keeping me up to date.
Sending me paperwork via email and phoning to say when I could collect my car. He sat and explained all the new tech that my old 2008 Ka didn't have and made the whole experience great from start to finish. Well done Viraj.
December 23, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Thank you for taking the time to leave a review regarding your experience with Viraj at Vertu Renault Leicester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn
Staff were really nice and explained…
Staff were really nice and explained everything well. The vehicle was perfect. The only reason I didn't give full star rating was that the car had only been charged to 85% and I had a 120+ mile journey home. Which left me with 7% charge once home. Apart from that, spot on.
December 24, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Good morning, Ian .
Thank you for taking the time to leave a review regarding your experience with our team at Vertu Motors Renault Leicester. We are happy to hear you were happy with the level of service you received, and your comments have been passed onto the team. Customer experience is extremely important to us. We hope to see you again in the future.
Kind regards Danielle.
Smooth vehicle handover
I visited this dealer for a vehicle handover, which proceeded smoothly (except that parking was difficult when I arrived). Overall, I was very pleased.
December 2, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
5 Stars for Colin
Colin was great, the whole process from picking a car to driving it away was excellent,
December 4, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Good afternoon Jason. Thank you for taking the time to leave a review regarding your experience with our Sales Team at Vertu Renault Leicester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Brilliant service at Vertu Renault Leicester.
Highly recommended and exemplary level of service - nothing was too much trouble for Sebastian and Paul.
They made the whole experience an absolute pleasure.
November 29, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Thank you so much for your kind words! We are so happy to hear that Sebastian and Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
I bought my car from Vertu Renault…
I bought my car from Vertu Renault Leicester and was looked after by Vish Joshi. He was extremely helpful, friendly, and made the whole process easy. Great service highly recommended!
November 25, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Good afternoon Sukhjit. Thank you for taking the time to leave a review regarding your experience with Vish in our Sales Team at Vertu Renault Leicester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dean
Just bought a Renault Symbioz at the…Leicester Renault garage.
Just bought a Renault Symbioz at the Leicestet Renalt branch. Big thank you to Viraj for all his help with our purchase. Great service, very pleased with the car.
November 20, 2025
Unprompted review
Reply from Vertu Motors - Renault Leicester
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.