I have just purchased a new Octavia vrs from Derby Skoda. The whole experience was easy , stress free and as enjoyable as buying a new car should be. Members of staff from all departments and all leve... See more
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I have just purchased a new Octavia vrs from Derby Skoda. The whole experience was easy , stress free and as enjoyable as buying a new car should be. Members of staff from all departments and all leve... See more
Company replied
Pleasant experience and helpful sales man Luke
Company replied
Charlotte at Vertu Skoda Derby was great . She put us at our ease was really informative and helped us get the car model and package we wanted. Everything was explained clearly and the transaction was... See more
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This is by far the greatest car buying experience I have ever had. Other dealers could learn a thing or two from ŠKODA Derby and it is no surprise that Mark is colleague of the year, with the attentio... See more
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Sir Frank Whittle Road, DE21 4RX, Derby, Derbyshire, United Kingdom
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End of September I ordered a new Skoda Elroq from the factory which was delivered end of December. This is my first EV and hadn't driven an automatic for 25 years. The test drive was important for me and the assistance I got from Skoda staff with questions, and the test drive, was streets ahead of other makes I looked at. Well pleased with the purchase process and the car.

Reply from Vertu Motors - Skoda Derby
The whole process was quick simple and efficent and the car arrived early.

Reply from Vertu Motors - Skoda Derby
I couldn’t have had a better experience with my salesperson, Mark, who was welcoming, helpful, knowledgeable, and happy to spend as much time as it took to explain everything I needed to know about owning and driving an EV. He worked with me every step of the way, to make sure I had a seamless and completely positive experience, despite a couple of issues on my side. I was delighted not just with the service, but also with the final product.

Reply from Vertu Motors - Skoda Derby
Great service from Olly - very helpful , he made the purchasing process simple , took me on a test drive and gave me a good deal. He set up the car for me , connected it to my Skoda phone app and adjusted all the settings . I’ll definitely get my next car from skoda Derby

Reply from Vertu Motors - Skoda Derby
Vertu Škoda Derby very professional and pleasant buying experience looked after by Mark Pashley who is very friendly, professional & highly organised which takes all the stress out of buying a new car.

Reply from Vertu Motors - Skoda Derby
The chap I dealt with - Ryan Edwards - was amazingly helpful.
I was buying online and Ryan held the car for me and immediately sent me a walk round video of the car, even including some cosmetic flaws that would be rectified.
Looked after me on Finance options and arranging for collection from Derby.
Some scuffed alloys and a bodywork dent couldn't be fixed in time and Ryan went above and beyond in arranging for that to be done at my local Vertu dealer here in Yorkshire and paid for by Vertu.

Reply from Vertu Motors - Skoda Derby
Quick and Easy .
Recently visited the showroom for a Skoda superb service . I have requested for new vehicle interest . I was swiftly contacted by Mr Ryan Edwards and gone through couple of options and provided the details what is relevant in easily understandable format . There was small hitch with personalised video which only opened once . Apart from that no problems in the sales point of view . Check out of new vehicle was very quick to point . Only thing which I was little misguided by the information on website of body shop ( which was not available in this centre )

Reply from Vertu Motors - Skoda Derby
Gave a fair price for my traded in car, and an excellent deal on the showroom car. Ryan was always at hand via phone or email during the purchasing period.

Reply from Vertu Motors - Skoda Derby
Overall from start to finish had a very positive experience swapping my Karoq for a new Kodiaq in September.
Ryan Edwards dealt with me professionally and when he wasn't available Luke looked after me very well.

Reply from Vertu Motors - Skoda Derby
It wasn’t plain sailing getting my car, there was some delays due to Grimsby port not having space to take delivery. So, the team at Derby Škoda, managed to find me another car, which although wasn’t my first choice of colour had other added extras, which was a bonus.
I’d like to personally thank Luke and Ben for all their work front and back of house to pull this off.
Well done guys, now let’s hope the after sales are as good as the sales team, fingers crossed!

Reply from Vertu Motors - Skoda Derby
I dealt with Charlotte at Vertu Skoda in Derby. She was amazing from start to finish. She was so friendly and explained everything really well. She went out of her way to make sure I was happy with the car I had chosen and I didn’t feel pressured in any way. It gave me the confidence to make the purchase. I would definitely recommend Derby Skoda to friends or family.

Reply from Vertu Motors - Skoda Derby
Excellent service. Luke from Skoda derby was great 👍 highly recommend vertumotors.

Reply from Vertu Motors - Skoda Derby
Luke was exceptional from start to finish. A massive help throughout. Very welcoming and provided a full service all the way to the end.

Reply from Vertu Motors - Skoda Derby
Great customer service and care. Very friendly, helpful and welcoming staff.

Reply from Vertu Motors - Skoda Derby
Pleasant experience and helpful sales man Luke

Reply from Vertu Motors - Skoda Derby
V efficient. Did what they said. Cut the work I had to do down to a minimum

Reply from Vertu Motors - Skoda Derby
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