Toyota is a very good reliable car no doubt about that. I have given only 3 stars because it was a bad experience for me and my wife we did a quote and the add on for seal and protection wheel cover w... See more
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Location
Switch locationQuest Park, Wheatley Hall Road, DN2 4LT Doncaster, South Yorkshire, GB
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I'd endorse Vertu Toyota Doncaster because they were very helpful and made the whole experience easy they explained all information well. All staff were very friendly Mo helped me understand the car c... See more
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I bought a used car from Vertu Toyota Doncaster. After having it delivered I noticed a couple of issues but David quickly got these sorted out in a professional and friendly manner and without any has... See more
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I contacted Toyota Doncaster after seeing the car model I had been looking for advertised online. They were prompt with a call back, their salespeople were helpful and professional. I travelled down... See more
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Company details
About Vertu Motors - Toyota Doncaster
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, United Kingdom
- 0330 012 3474
4.8
Excellent
119 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Toyota is a very good reliable car no…
Toyota is a very good reliable car no doubt about that. I have given only 3 stars because it was a bad experience for me and my wife we did a quote and the add on for seal and protection wheel cover was all put on the bill we did not ask for it. We want to make sure you don’t make same mistake has we did we decided that the car was not for us and we took it back we lost £4000 in two weeks this is our mistake I fully understand that but this garage will not help you out with this sort of mistake. we did the same thing once before at a different dealership and they was more understanding we lost nothing. Garages are there to make money and yes this is our fault not Vertu Toyota I have done this review due to I don’t want Toyotas next customer making financial mistakes like we did you will lose a lot of money.
July 6, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Good afternoon, Mr. Connell,
Thank you for taking the time to share your experience. I am genuinely sorry to hear how disappointed you and your wife have been with the outcome, and I appreciate how frustrating this situation must feel.
When we discussed the vehicle return, we explained that the reduction in value was primarily due to the VAT that is paid to HMRC once a new vehicle has been registered. Unfortunately, unlike a used vehicle purchase, a new vehicle becomes significantly more difficult to unwind after registration, which is why this cost formed part of the buy-back calculation we provided.
We understand this was not the outcome you were hoping for, and while we appreciate your concerns, the valuation was based on these unavoidable factors. If you would like to discuss the matter further, please do not hesitate to contact us, and we will do everything we can to assist.
Kind Regards
Jon Ireland | General Manager
Julie really looked after us from start…
Julie really looked after us from start to finish. All the staff were really friendly and provided good customer service
June 29, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Allan,
Thank you for your feedback.
It's great to hear that Julie looked after you from start to finish and that the team provided such friendly and helpful customer service throughout your experience.
Kind regards,
Danielle
Dan makes car shopping great no hassle…
Dan makes car shopping great no hassle no waffle .reception staff great welcoming
July 10, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Karin,
Thank you for your fantastic 5-star review!
We’re delighted to hear Dan made your car shopping experience so straightforward and enjoyable. It's great to know you appreciated his no-nonsense approach, and we're pleased the reception team gave you such a warm welcome too.
We really appreciate your kind feedback and hope to welcome you back to Vertu Toyota Doncaster again soon.
Kind regards,
Kerry
5 Star experience all round
The whole process was flawless, every detail explained and all my questions answered. 5 star experience, thank you Koby!
July 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Charity,
Thank you for your fantastic 5-star review!
We’re delighted to hear the whole process was flawless and that all your questions were answered along the way. It’s wonderful to know Koby provided such a great experience and made everything clear and straightforward.
Thank you for choosing Vertu Toyota Doncaster.
Kind regards,
Kerry
This made my experience interesting as…
This made my experience interesting as my 3rd visit whilst looking for a car I was also seeing how the staff was with customers they were respectful.
July 2, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Excellent experience!
Really kind, knowledgeable and helpful. Mo was wonderful!
June 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Guy,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found Mo so kind, knowledgeable and helpful. We’ll be sure to pass on your lovely feedback – I’m sure she’ll really appreciate it.
Thank you again for your kind words, and we hope to welcome you back to Vertu Toyota Doncaster again soon.
Kind regards,
Kerry
Callum was great salesman with my used…
Callum was great salesman with my used Toyota CHR cannot fault him or Vertu
June 29, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you so much for your kind words! We are so happy to hear that Callum was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Expert guidance and support from…sales team
Expert guidance and support from beginning to end from the sales team, especially Julie, who totally understood my essential requirements from the pre used car I purchased.
The purchasing process was simple and professional
June 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you for your lovely feedback. I’m so pleased to hear you received expert guidance from start to finish, and that Julie really understood what you needed from your pre‑owned car. It’s great to know the whole process felt simple and professional.
Many thanks,
Chloe
The service i recieved from day one was…
The service i recieved from day one was excellent and David holgate the sales man who looked after us was very good and explained everything so well , also I love my new chr .
June 13, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Mrs Hunt,
Thank you for your lovely feedback.
We’re delighted to hear you received excellent service from the start and that David Holgate explained everything so clearly for you. It’s also great to know you’re loving your new CHR.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Excellent service
Your salesman Callum was excellent and explained all aspects of the process in depth. Especially appreciated was the fact that he personally brought the car to my house after requested work had been carried out.
June 25, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Nicholas,
Thank you for your excellent feedback.
We’re delighted to hear Callum provided such thorough and helpful support throughout the process, and that you appreciated him personally delivering your car after the work was completed.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Experience made easy!
I contacted Toyota Doncaster after seeing the car model I had been looking for advertised online. They were prompt with a call back, their salespeople were helpful and professional. I travelled down from North Yorkshire to see the vehicle and was met by a pleasant receptionist and shown the car by a lovely lady who didn't rush me, was happy to discuss my needs and explained the process clearly. After sales support was good but not pushy.
I would recommend the staff at Toyota Doncaster for anyone looking for a new or used car. Thank you for making the whole process smooth and un-rushed 🙂
June 19, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Diane,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your experience with Vertu Toyota Doncaster was smooth, professional, and enjoyable from start to finish.
It’s great to know that our team responded promptly to your enquiry and provided helpful and professional service throughout. We’re especially pleased that your visit to the dealership felt welcoming and unhurried, and that everything was explained clearly while taking your needs into account.
We’re also glad to hear that the aftersales support met your expectations without ever feeling pushy — providing that balance is something we strive for.
Your kind recommendation means a great deal to the whole team, and we truly appreciate you travelling to visit us. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
I'd endorse Vertu Toyota Doncaster…
I'd endorse Vertu Toyota Doncaster because they were very helpful and made the whole experience easy they explained all information well. All staff were very friendly Mo helped me understand the car controls I've never had a hybrid she took me out for a test drive and that made me feel in control and safe. Even the manager came to greet me too. I would use them again deffo
June 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Jan,
Thank you for your fantastic 5-star review!
We’re delighted to hear you found the team at Vertu Toyota Doncaster so helpful and that everything was explained clearly to make your experience easy. It’s great to know Mo made you feel comfortable and confident with your new hybrid, especially during the test drive – that’s really important.
We really appreciate your kind feedback and look forward to welcoming you back again in the future!
Kind regards,
Kerry
I bought a used car from Vertu Toyota…
I bought a used car from Vertu Toyota Doncaster. After having it delivered I noticed a couple of issues but David quickly got these sorted out in a professional and friendly manner and without any hassle. I would recommend this garage and will definitely consider buying from them in future.
June 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had a positive experience with Vertu Toyota Doncaster and that David was able to resolve the issues quickly, professionally, and with a friendly approach. Ensuring our customers feel supported, even after delivery, is very important to us.
Your recommendation means a great deal, and we’re pleased to know you would consider buying from us again in the future. We look forward to welcoming you back when the time comes.
Kind regards,
Keith
My experience with Vertu was exceptional
My experience with Vertu was exceptional and it was all because of Daniel Beagley. Dan was very thorough, explained everything clearly and made it a very exciting and enjoyable experience. I left knowing all needed to enjoy my new car and use all the key features. Customer service desk as warm and friendly too, offering refreshments while we waited.
June 15, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
I have got my car from Vertu Toyota…
I have got my car from Vertu Toyota Doncaster just yesterday. I was served by liam courtney. He gave me a very friendly and professional customer service. And the whole process was smooth and I was happy with my purchase and wish him all the best for future.
June 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Hamza,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience purchasing your car from Vertu Toyota Doncaster.
It’s wonderful to know that Liam provided friendly and professional service, ensuring the whole process was smooth from start to finish. He’ll be really pleased to read your kind words and your well wishes.
We’re especially glad to hear that you’re happy with your purchase — that’s what matters most to us.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead.
Kind regards,
Liza.
Courteous, friendly and efficient service
Courteous, friendly, efficient service from my first online enquiry , answered promptly by Koby, to driving away in my beautiful car ☺️
June 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you for your wonderful review.
We’re delighted to hear that you experienced courteous, friendly, and efficient service from your very first enquiry right through to collecting your new car. It’s fantastic to know that Koby responded promptly and helped make the whole process smooth and enjoyable.
Most importantly, we’re thrilled that you’re now driving away in your beautiful new car—what a great feeling!
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Keith
Absolutely great service from the…
Absolutely great service from the Motability Team at Vertu Motors Toyota Doncaster. I can say without a doubt that Callum went above and beyond to ensure that we had the car of our choice and discussed with us all of the options available.
Clear communication throughout and calls to ensure we were kept up to date on the delivery process and when we could collect the car.
I would highly recommend Callum and the Motability Team at Vertu Toyota Doncaster.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi Sue,
Thank you for your fantastic review! We’re delighted to hear you received such great service from the Motability Team at Toyota Doncaster.
It’s wonderful to know Callum went above and beyond to help you find the perfect car and kept you fully informed throughout the process. We’ll be sure to pass on your kind words to him and the team.
Your recommendation really means a lot to us, and we hope you’re enjoying your new car!
Kind regards,
Kerry
Finding a car which matched my needs.
Finding a car which matched my needs.
Presented in excellent condition.
Friendly and helpful sales personnel.
Placed at ease when settling the final account.
May 21, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Hi,
Thank you for your feedback. I’m really pleased to hear you found a car that suited your needs and that it was presented in excellent condition.
It’s great to know the team were friendly, helpful, and made the process comfortable for you.
Kind regards,
Danielle
Dan was very helpful and showed us all…
Dan was very helpful and showed us all the new fetures on the car
and the staff were very good even made us a loverly coffee while we done the paper work Dan went through all the checks with us and he even contacted Cia for us to arange an apointment for my hoist to be ajusted as it was a little to long for clearance exilent service
Thank you
May 20, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
1st class service by Vrtu & Toyota,i…
1st class service by Vrtu & Toyota,i would highly recommend.
May 19, 2026
Unprompted review
Reply from Vertu Motors - Toyota Doncaster
Thank you for taking your time to leave this great review! Kind regards, Selina
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