Vertu Motors - Toyota Doncaster Reviews 

135
TrustScore 5 out of 5

4.8

Quest Park, Wheatley Hall Road, DN2 4LT Doncaster, South Yorkshire, GB


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Rated 5 out of 5 stars

Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they mana... See more

Company replied

Rated 5 out of 5 stars

This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and... See more

Company replied

Rated 5 out of 5 stars

Vertu Toyota Doncaster were helpful in helping us make a decision on my car, Kobby was greatly helpful throughout the whole process!

Company replied

Rated 5 out of 5 stars

I dealt with a salesman called Dan Beagley at the Doncaster Vertu Toyota branch. I ordered my car in may 2026 and was told I would take delivery in July, during the waiting period Dan contacted m... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Doncaster

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, United Kingdom

  • 0330 012 3474

4.8

Excellent

TrustScore 5 out of 5

135 reviews

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1-star

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Replied to 96% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(135)

13,114 reviews in the last 12 months

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Rated 5 out of 5 stars

Very recommended

We went to see a Lexus nx 300 i was interested. Sale assistant Dave help as , explained everything. He was very helpful until i got my car. He was brilliant .
Very recommended

February 14, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your review. We're delighted to hear that Dave was so helpful, taking the time to explain everything clearly and supporting you right through to collecting your Lexus NX 300. It’s great to know he made the experience brilliant for you. Thank you for the recommendation — it’s really appreciated.
Kind regards,
Keith

Rated 5 out of 5 stars

Coby was really helpful and informative…

Coby was really helpful and informative and made our purchase go very smoothly. He is an accett to your team. Very professional and welcoming

February 23, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your lovely feedback. We're delighted to hear that Coby was helpful, informative and made your purchase so smooth. He’ll be so pleased to know he made such a positive impression — a real asset to the team.
Kind regards,
Keith

Rated 5 out of 5 stars

Excellent

Doncaster Dealership salesman Greg was professional and patient and gave excellent customer service from start to finish. Would have no hesitation in recommending

February 18, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon Christine. Thank you for sharing your feedback. We’re delighted to hear that your experience at our Doncaster dealership was such a positive one. Greg will be thrilled to know his professionalism, patience, and excellent customer service made a real difference throughout your visit.
We truly appreciate your recommendation and hope to welcome you again in the future.
Kind regards, Selina

Rated 5 out of 5 stars

Great car buying experience

Ai-Sha answered my call on Saturday afternoon, showed me the car on Monday and by Wednesday I was driving home in it. Quick, attentive, knowledgeable and friendly help at all times from her and her team.
Best car buying experience I’ve ever had - honest, open and simple.

February 18, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your wonderful review, Ed. I’m so pleased to hear that Ai‑Sha made the whole process quick, friendly and straightforward for you. It’s great to know she and the team were attentive, knowledgeable and able to get you into your new car so smoothly. Hearing that this was your best car buying experience really means a lot to us.

Kind regards,
Danielle

Rated 5 out of 5 stars

"I had an excellent experience at…

"I had an excellent experience at Toyota Doncaster when purchasing my Prius. The entire team was incredibly professional, helpful, and welcoming. They made the entire process smooth and stress-free, and I couldn’t be happier with my car. I highly recommend them!"

January 13, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi there,
Thank you for your excellent feedback. We're delighted to hear that you had such a great experience at Toyota Doncaster when purchasing your Prius. It’s wonderful to know the team were professional, helpful, and welcoming, and that they made the whole process smooth and stress‑free. We’re thrilled you’re so happy with your car and truly appreciate your recommendation.
Kind regards
Dawn

Rated 5 out of 5 stars

Great, honest, pressure free sales and service

Liam M was a professional, knowledgeable sales person who guided us brilliantly through the process of buying a car we expressed an interest in. He made sure it was the right vehicle for us and took great care to answer all our queries. The team (including the receptionist and manager at time of handover) took extra care to ensure our comfort and experience - thank you.

February 11, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Matt
Thank you for your lovely feedback. We're delighted to hear that Liam provided such professional and knowledgeable support throughout your car‑buying journey. It’s great to know he guided you brilliantly, made sure the vehicle was right for you, and took the time to answer all your questions with care.
We also appreciate your kind words about the wider team — including the receptionist and the manager at handover — who ensured you felt comfortable and well looked after. Your comments mean a great deal to us.
Kind regards
Dawn

Rated 1 out of 5 stars

Rude Staff

Iv been dealing with doncaster burrows Toyota for years now and recently vertu took over,I have to say Iv never seen a company go down hill so quickly,the staff are like completely different people,nobody returns any calls and when you take your car in for service they all seem to have that couldn’t care less attitude apart from the lady on the door. I’m seriously thinking of going to an independent garage in future after 40 years. Such a shame because Iv always had a great relationship with staff,sadly not anymore.

January 13, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Hi Andrew, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your contact information we can certainly have this looked into further for you. Please quote ref TP1A1302 Kind regards, Keith

Rated 5 out of 5 stars

My experience at Vertu Toyota Doncaster…

My experience at Vertu Toyota Doncaster was memorable because they listened to my needs and guided me to a perfect match without being pushy.

January 15, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your great review. I’m really pleased to hear that your experience at Vertu Toyota Doncaster was so positive. It’s wonderful to know the team listened to your needs and helped you find the perfect match without any pressure. Your feedback is truly appreciated.
Kind regards
Keith

Rated 5 out of 5 stars

No pressure environment

The process was pretty smooth, especially when it came to test driving and getting the paperwork sorted. I hate high pressure sales so I was really pleased not to be foisted on something I didn’t want. Cars are fairly priced and there’s lots of technical knowledge on the part of the staff, special thanks to Liam C.

Free hot drinks are much appreciated too!

February 2, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for your feedback. I’m really pleased to hear the process was smooth for you, especially with the test drive and paperwork. It’s great that you felt no pressure and found the team knowledgeable and fair on pricing. I’ll make sure to pass your thanks on to Liam. And we’re glad you enjoyed the free hot drinks too!
Kind regards,
Keith

Rated 5 out of 5 stars

Lovely helpful people great cars would…

Lovely helpful people great cars would never buy any other car than a Toyota best cars ever.
Staff at Vertu are always ready to help in any way whatever the situation.

January 29, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

RAV-4 Purchase

Dan is a very knowledgeable man with a warm and pleasant manner. He explained everything I needed to know so I had no doubts when I agreed to buy the car.

January 26, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

New car

All the staff I dealt with were very professional especially Aisha the young lady who put the sale together who was very friendly and efficient with every aspect of the sale

January 26, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 3 out of 5 stars

Good service but nothing outstanding

Good service but nothing outstanding. Follow up after sale was notreally engaged. Just ticking box. No interaction. And mainly, no particular encouragement to buy. Just "by and go away" approach. Fair enough.

December 20, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning Pawel. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Dean

Rated 5 out of 5 stars

Excellent experience.

Made the process of buying a new car simple, quick and pleasurable. Very professional and courteous. Special thanks to Liam who dealt with the purchase throughout.

January 15, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon Andrew. Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Purchasing with Vertu Motors

Purchasing with Vertu Motors - Toyota Doncaster was quick and without issue. This was the third Toyota Rav4 that we have purchased from Vertu Motors and I would definitely recommend them.

December 18, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good morning Miranda. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

Rated 5 out of 5 stars

The car is green i dont like green but…

The car is green i dont like green but when Dan showed me it was a lovely colour. Dan is the best car salesman I have ever encountered. He was extremely professional and polite. If it wasnt for Dan I would never had bought it thank-you

January 9, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

The process of buying my car from Vertu…

The process of buying my car from Vertu was made very easy for me.
I dealt with Dave, the car salesman , who was very kind and helpful.

January 8, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Dave was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

Rated 5 out of 5 stars

5 Star service from start to finish

5 Star service from start to finish
Aisha was very friendly and explained everything clearly and thoroughly
A credit to the company

January 2, 2026
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Good afternoon Cathy. Thank you so much for your kind words! We are so happy to hear that Aisha was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Once again I would like to thank Mr…

Once again I would like to thank Mr Damien Freeman from the Doncaster Toyota branch of VERTU motors for the outstanding help and assistance in the purchase of my new Lexus NX 450h+ . This gentleman goes above and beyond to help and I strongly recommend this company for its honest approach to the vehicle selling market .

December 30, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you so much for your kind words! We are so happy to hear that Damien was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

Rated 5 out of 5 stars

I always get great service at Vertu…

I always get great service at Vertu Motors

December 30, 2025
Unprompted review
Vertu Motors  - Toyota Doncaster logo

Reply from Vertu Motors - Toyota Doncaster

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

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