It was a fantastic experience at VERTU MOTORS Leicester when I purchased my CHR +Design motor vehicle.I must award Lucy Hutchinson at the dealership 10 🌟 for her amazing people skills and selli... See more
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I recently purchased a used Toyota C-HR GR on 2 July 2026, and I couldn't be happier with both the vehicle and the service I received. Kelvin Nokonda was an outstanding sales representative throughout... See more
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Prompt attention. Looked after well by Lily who came in on her day off to hand over the keys to a car I purchased. Reassuring to have the manager also introduce themselves and offer help as needed.
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⭐⭐⭐⭐⭐ Outstanding service from Stuart at Vertu Leicester. From the very beginning, Stuart went above and beyond to make sure I found the perfect car. He took the time to understand exactly... See more
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Company details
About Vertu Motors - Toyota Leicester
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
129 Welford Road, LE2 6BE, Leicester, Leicestershire, United Kingdom
- 0330 012 2414
4.7
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Excellent service from Sonia Kanani
I was introduced to Sonia Kanani, Sales Advisor, by Paresh Vaja from the Service Department, and I couldn't have asked for a better experience.
Sonia is a delightful young lady with excellent manners, outstanding communication skills, and a thorough knowledge of the vehicles she sells. From the moment I placed my order for my Toyota Corolla Hybrid Hatchback until the day of delivery, she kept me fully informed every step of the way.
At 77 years of age, I appreciated Sonia's patience and kindness in taking the time to explain all the new controls, features, and technology in a clear and respectful manner. She made sure I felt comfortable and confident before I drove away.
Even after taking delivery, I have visited Sonia a couple of times for further guidance and clarification on some of the controls. Each time, she has welcomed me with her usual warm smile and has been more than happy to help.
My experience at Vertu Motors Leicester has been excellent, and that is largely thanks to Sonia's exceptional customer service. She is a real credit to the dealership.
A big thank you to Sonia, and also to Paresh for introducing me to her. I would happily give Sonia 10 out of 10 for her outstanding service.
Surendra
June 11, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you, Surendra, for your wonderful feedback. We are delighted to hear that Sonia provided such exceptional service throughout your Toyota Corolla Hybrid purchase. Your kind words about her patience, communication, and dedication to ensuring you felt confident with your new vehicle are greatly appreciated. We will be sure to share your comments with Sonia and Paresh, who will be thrilled to know they made such a positive impact on your experience. We wish you many happy miles in your new Corolla and look forward to welcoming you again in the future. 🚗😊. Kind regards, Selina
I recently purchased a used Toyota C-HR…
I recently purchased a used Toyota C-HR GR on 2 July 2026, and I couldn't be happier with both the vehicle and the service I received. Kelvin Nokonda was an outstanding sales representative throughout the entire process. From the moment I arrived, he took the time to understand my needs, answered all of my questions patiently, and helped me choose the car that was the best fit for me. His knowledge, professionalism, and friendly approach made the experience completely stress-free. The team at Toyota Vertu Leicester made the purchasing process smooth, straightforward, and enjoyable. Everything was explained clearly, and I felt supported from start to finish. I highly recommend both Kelvin Nokonda and the Toyota Vertu Leicester dealership to anyone looking for a quality vehicle and exceptional customer service. Thank you for making my car-buying experience such a positive one.
July 2, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Hi Cris,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience purchasing your Toyota C-HR GR from Vertu Toyota Leicester. It’s wonderful to know Kelvin provided outstanding service throughout, taking the time to understand your needs, answer all your questions and help you find the right car for you.
We’ll be sure to pass on your kind feedback to Kelvin. His knowledge, professionalism and friendly approach are qualities we’re very proud of, and it’s great to hear they helped make your experience so smooth and stress-free.
Thank you for your recommendation and for choosing Vertu Toyota Leicester. We hope you enjoy every mile in your new Toyota C-HR GR!
Kind regards,
Kerry
From order to delivery we had a great…
From order to delivery we had a great experience. Stuart was professional and knowledgeable and kept things moving forward.
July 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you for your great review. We're delighted to hear that you had such a positive experience from order through to delivery. It's wonderful to know that Stuart's professionalism, knowledge, and communication helped keep everything running smoothly throughout the process.
Many thanks,
Chloe
Excellent service.
Prompt attention. Looked after well by Lily who came in on her day off to hand over the keys to a car I purchased. Reassuring to have the manager also introduce themselves and offer help as needed.
June 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Good afternoon,
Thank you for your kind feedback, it’s great to hear you were looked after so well throughout. We’re especially pleased Lily went the extra mile to accommodate you, and that the team helped make the whole experience reassuring and straightforward.
Kind regards,
Dean
Excellent customer service
⭐⭐⭐⭐⭐
Outstanding service from Stuart at Vertu Leicester.
From the very beginning, Stuart went above and beyond to make sure I found the perfect car. He took the time to understand exactly what I was looking for, kept me informed every step of the way, and was always available to answer any questions.
What stood out most was his honesty, reliability, and genuine commitment to customer satisfaction. At no point did I feel pressured. Instead, I felt supported and confident that Stuart was helping me make the right decision.
In a world where great customer service can be hard to find, Stuart truly exceeded all expectations. He is a real asset to Vertu Leicester and has made the entire experience smooth, enjoyable, and stress free.
I would not hesitate to recommend Stuart and Vertu Leicester to family and friends. Thank you for such exceptional service.
June 29, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you for your fantastic feedback. We’re delighted to hear that Stuart provided such outstanding support, going above and beyond to help you find the perfect car.
It’s great to know his honest, reliable and pressure-free approach gave you confidence throughout and made the whole experience smooth and enjoyable. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Stuart and the team at Vertu Leicester.
Kind regards,
Matthew
It was a fantastic experience at VERTU…
It was a fantastic experience at VERTU MOTORS Leicester when I purchased my CHR +Design motor vehicle.I must award Lucy Hutchinson at the dealership 10 🌟 for her amazing people skills and selling technique nothing was too much trouble for her. She made our experience really worthwhile.
My car is first class the build finish and technology of this vehicle is outstanding. It was a pleasure to drive it home. Thank you everyone at VERTU MOTORS LEICESTER especially Lucy.
This is a genuine purchase
Kind regards
PHILIP R
June 25, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Hi Philip,
Thank you for your fantastic feedback.
We’re delighted to hear you had such a great experience at Vertu Motors Leicester and that you are so pleased with your new CHR +Design. It is wonderful to know Lucy provided such outstanding service and made your purchase so enjoyable.
We will be sure to pass your kind comments on to Lucy and the wider team.
Kind regards,
Danielle
My purchase / part exchange was handled…
My purchase / part exchange was handled very professionally. When toyota made an admin error, under pricing the new vehicle, they honoured the price. Trustworthy and efficient.
June 18, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Hello Andy,
Thank you for your great review! We’re delighted to hear your purchase and part exchange were handled so professionally, and that the team demonstrated honesty and efficiency throughout.
We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Kerry
Reply from Vertu Motors - Toyota Leicester
Good afternoon
Thank you for your feedback, it’s great to hear Kelvin made such a strong impression.
Kind regards,
Dean
This is our first car bought online
This is our first car bought online, we found Lucy and her team so helpful through every stage .
We are absolutely thrilled with our new car and wouldn’t hesitate to buy another car with Vertu.
June 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Hi Carol,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your first online car‑buying experience was such a positive one with Vertu Toyota Leicester.
It’s wonderful to know that Lucy and her team supported you every step of the way, making the process smooth and reassuring. We’re especially pleased to hear that you’re absolutely thrilled with your new car — that’s exactly what we aim for.
Your kind words and willingness to return in the future mean a great deal to the whole team. If you ever need anything else, we’re always here to help.
Kind regards,
Liza.
Excellent customer service
Sonia was very knowledgeable and attentive throughout the experience
June 10, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Good afternoon Harry,
Thank you for your feedback. I’m pleased to hear Sonia was knowledgeable and attentive throughout your experience, helping to make everything run smoothly.
Kind regards,
Dean
Very helpful
Very helpful, made sure customer was happy.
Good reliable vehicle.
Would always recommend to others.
June 4, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Good morning Patricia,
Thank you for your review. It’s great to hear that the team were so helpful and made sure you were happy throughout. We’re also pleased you’re enjoying a reliable vehicle, and we really appreciate your recommendation.
Kind regards,
Dean
Brilliant Service!
It was Perfect! - right from the start of the transaction to when i collected the car. Fid the sales executive knows his stuff! and he kept me updated as to the progress of the transaction. Though we communicated mostly by email, his responses were so quick that it felt like we were chatting face to face. There were no undue silence in our communication - thanks Vertu and thanks Fid!
May 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Hi Eseosa,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Toyota Leicester was perfect from start to finish.
It’s wonderful to know that Fid provided such knowledgeable and attentive service, keeping you fully updated throughout the process. We’re especially pleased to hear how responsive and seamless the communication felt, even over email — that truly reflects the level of service we aim to deliver.
Your kind words will mean a great deal to Fid and the team. Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fidelis was so great to deal with from…
Fidelis was so great to deal with from start to finish. Highly recommend
May 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you for your wonderful feedback. We’re delighted to hear that Fidelis provided such a great experience from start to finish.
Delivering a seamless and positive customer journey is exactly what we aim for, so it’s fantastic to know Fidelis made such a strong impression.
We really appreciate your recommendation and hope to welcome you back again in the future.
Kind regards,
Keith
My experience was soo amazing Sonia…
My experience was soo amazing Sonia did a fantastic work , and I received my car on time thank you so much .
May 29, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Good morning Charles,
Thank you for your kind feedback. It’s great to hear Sonia provided such fantastic service and that everything came together smoothly with your car arriving on time.
Enjoy your new car!
Kind regards,
Dean
Great customer service!
May 30, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Good afternoon Alex,
Thank you for your great feedback. It’s fantastic to hear you received such excellent customer service and had a positive experience.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Sonia friendly approach and honest…
Sonia friendly approach and honest advice made what could have been a stressful experience felt exciting and enjoyable .
May 29, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Good morning Thomas,
Thank you for your great feedback. It’s wonderful to hear how Sonia’s friendly approach and honest advice helped turn what could have been a stressful experience into something exciting and enjoyable. That kind of support really makes all the difference when making such an important decision.
We really appreciate you sharing your experience.
Kind regards,
Dean
Great and proud experience
Great and proud experience. Good customer service and welcoming staff. Excellent service.
May 28, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Hi Ebrima,
Thank you for your lovely review! We’re delighted to hear you had a great experience with us at Toyota Leicester.
It’s wonderful to know you found the team welcoming and that you received excellent customer service throughout — we’ll be sure to share your kind words.
We really appreciate your feedback and hope to see you again in the future!
Kind regards,
Kerry
Very professional service
Very professional service. Didn’t feel pressured into making decisions I didn’t want to make.
Salesman Joe Astill, a young lad with great knowledge dealt with us, and is a credit to the company.
May 22, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you so much for your kind words! We are so happy to hear that Joe was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Lily is dealing with us
Lily is dealing with us and she is explaining everything nicely,she is so nice and calm with nice nature.
Highly recommended
May 15, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you for sharing such a lovely review. It’s wonderful to hear that Lily has been so clear, calm and supportive throughout your experience. Her friendly nature and the way she explains everything clearly clearly makes a real difference, and your high recommendation will mean a lot to her.
Many thanks,
Chloe
Excellent
Excellent, their service was very good and fast , the staff are polite especially Lily Fitzsimons very helpful and polite
May 6, 2026
Unprompted review
Reply from Vertu Motors - Toyota Leicester
Thank you for your kind review. We’re so pleased to hear you received fast, helpful service and that our team — especially Lily — made such a positive impression.
Many thanks,
Chloe
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