Bought a fantastic car from Toyota Leicestershire- great value Sonia who looked after us from start to finish was amazing - she was friendly so helpful patient and made you feel at ease- nothing wa... See more
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Bought a fantastic car from Toyota Leicestershire- great value Sonia who looked after us from start to finish was amazing - she was friendly so helpful patient and made you feel at ease- nothing wa... See more
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Sonia made me feel relaxed when I test drove an automatic car for the first time . She explained everything about the buying process and kept me informed until I could pick up . Thank you , highly rec... See more
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Stuart was helpful, educational and more than apologetic about things beyond his control (the giant wotsit coloured turds' stupid war, not Stuarts fault). A first time experience made to feel ever bit... See more
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I had a fantastic experience at this showroom. And the sales girl named Sonia has been a gem throughout my journey to buy a new car she has helped me and made me understand and made me very comfortab... See more
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129 Welford Road, LE2 6BE, Leicester, Leicestershire, United Kingdom
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Recently a purchased my Lexus from Toyota Leicester. Service is brilliant, as are the team (Stuart, Nathan etc). I’ve been buying my cars from them for a number of years now and have always gone back to upgrade due to the professional and interpersonal service they provide. See you in 3yrs guys.

Reply from Vertu Motors - Toyota Leicester
Kind, and efficient people. Professional service.

Reply from Vertu Motors - Toyota Leicester
Great Service from Lily and Nick.
Competitive prices
Good car and after services

Reply from Vertu Motors - Toyota Leicester
Excellent services provided by Chris and Ben. Nice and smooth. Highly recommended.

Reply from Vertu Motors - Toyota Leicester
All the staff and manager at Vertu Motors Leicester where friendly and welcoming.
Fidelis Was our sales person whom was friendly knowledgable and answered all our questions
We would recommend purchasing a car from them. Quality services and quality cars 10/10

Reply from Vertu Motors - Toyota Leicester
We were greeted by Joe, who didn't pressure us, but was there to help us & answer any questions. After a test drive we decided to buy the car.
2 days later we picked up the car, everything was as promised & the whole process went very smoothly. Couldn't fault anything.

Reply from Vertu Motors - Toyota Leicester
I cannot fault the staff they have been really helpful and made getting a new Yaris Cross a memorable occasion. A special thank you to Steve Noble.

Reply from Vertu Motors - Toyota Leicester
Excellent customer service, very welcoming staff and could not be happier with the car I have purchased and serviced I have received.

Reply from Vertu Motors - Toyota Leicester
I am in awe! Had the fastest and coolest service ever.
I idly entered a query on chat GPT asking for a brand new car under £30k and Vertu was the number 1 option. Filled out a form and got assigned Lucy who walked me through and I was sold on the first chat. She followed up promptly and I have a brand new car! Still pinching myself.

Reply from Vertu Motors - Toyota Leicester
Sohail was fabulous and looked after me very well for new car. He made me feel welcome and happy. Nice to meet him as he helped a lot

Reply from Vertu Motors - Toyota Leicester
The process from beginning to end was truly amazing Sohail was attentive and answered all my questions even the stupid ones. Was truly a good experience and would do it all again.

Reply from Vertu Motors - Toyota Leicester
Fidelis the salesman was very good and easy to deal with.

Reply from Vertu Motors - Toyota Leicester
Everything was not a problem,even moving the car from huddersfield to leicester for me to veiw.Then there is kelvin!!what a great salesman.nothing was a problem.He was helpful & polite,no pressure ,sorted all the paper work .A great experience thank you

Reply from Vertu Motors - Toyota Leicester
Recently we bought 2 cars from Vertu Toyota on Welford Road. On our initial visit we were met by a sales executive, Mr Fudelis Echiejile, who was very knowledgeable, polite and very helpful in answering all of our many questions. We looked at many vehicles and arranged a test drive on two cars and he was never pushy in trying to ‘oversell’ the vehicles. We were given plenty of time to make a decision that suited our needs and we never felt pressured to buy any of the vehicles. We felt we got a fair deal on both vehicles and are very happy with our purchase.

Reply from Vertu Motors - Toyota Leicester
Van went in for a factory recall (all in working order), came back with a knackered injector. Couldn't book us in for a week, van finally goes in for work and went work is completed it all of a sudden has a petrol contamination, bit of arguing about this was not us contaminating the fuel system, all of a sudden it's no longer a petrol contamination and needs to be sent for testing. 3 weeks later we are still waiting on work to complete. Chase it up daily and keep getting told someone will call me back and never does. In the meantime they have taken a van from us and provided a Yaris in place....hardly a fair swap for a business that makes deliveries daily.
Ridiculous.

Reply from Vertu Motors - Toyota Leicester
I had an excellent service at Toyota especially by Jas sales rep. He explained everything clearly and went through all the benefits about buying a new car.

Reply from Vertu Motors - Toyota Leicester
Amazing team
Perfect service
Loved every bit of the experience

Reply from Vertu Motors - Toyota Leicester
No pressure to make decision easy explanation

Reply from Vertu Motors - Toyota Leicester
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