Vertu Motors - Toyota Leicester Reviews 

159
TrustScore 4.5 out of 5

4.7

129 Welford Road, LE2 6BE Leicester, Leicestershire, GB


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Rated 5 out of 5 stars

Bought a fantastic car from Toyota Leicestershire- great value Sonia who looked after us from start to finish was amazing - she was friendly so helpful patient and made you feel at ease- nothing wa... See more

Company replied

Rated 5 out of 5 stars

Sonia made me feel relaxed when I test drove an automatic car for the first time . She explained everything about the buying process and kept me informed until I could pick up . Thank you , highly rec... See more

Company replied

Rated 5 out of 5 stars

Stuart was helpful, educational and more than apologetic about things beyond his control (the giant wotsit coloured turds' stupid war, not Stuarts fault). A first time experience made to feel ever bit... See more

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Rated 5 out of 5 stars

I had a fantastic experience at this showroom. And the sales girl named Sonia has been a gem throughout my journey to buy a new car she has helped me and made me understand and made me very comfortab... See more

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Company details

  1. Car Dealer
  2. Auto Parts Store
  3. Car Repair and Maintenance
  4. Motor Vehicle Dealer
  5. Used Car Dealer

About Vertu Motors - Toyota Leicester

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • 129 Welford Road, LE2 6BE, Leicester, Leicestershire, United Kingdom

  • 0330 012 2414

4.7

Excellent

TrustScore 4.5 out of 5

159 reviews

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1-star

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Replied to 96% of negative reviews

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4.7

All reviews

(159)

12,322 reviews in the last 12 months

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Rated 5 out of 5 stars

Another new car!!

Recently a purchased my Lexus from Toyota Leicester. Service is brilliant, as are the team (Stuart, Nathan etc). I’ve been buying my cars from them for a number of years now and have always gone back to upgrade due to the professional and interpersonal service they provide. See you in 3yrs guys.

January 14, 2026
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Stuart, Nathan and the team. We hope to see you again soon. Happy motoring, Selina

Rated 5 out of 5 stars

Top notch service

Kind, and efficient people. Professional service.

January 14, 2026
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Great Service from Lily and Nick

Great Service from Lily and Nick.
Competitive prices
Good car and after services

January 7, 2026
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Good morning, Thank you so much, Abdul, for your fantastic 5‑star review.
It’s wonderful to hear that Lily and Nick provided great service and that you were pleased with the competitive pricing, your car, and the after‑sales support. The team at Toyota Leicester will be delighted with your feedback.
If there’s anything we can help with in the future, we’re always here to support you.
Thank you again for choosing us. Kind regards, Kerry

Rated 5 out of 5 stars

Excellent Toyota Dealership

Excellent services provided by Chris and Ben. Nice and smooth. Highly recommended.

December 30, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

Rated 5 out of 5 stars

All the staff and manager at Vertu…

All the staff and manager at Vertu Motors Leicester where friendly and welcoming.
Fidelis Was our sales person whom was friendly knowledgable and answered all our questions
We would recommend purchasing a car from them. Quality services and quality cars 10/10

December 23, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Good morning, Maria .
Thank you so much for your kind words! We are so happy to hear that Fidelis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

Rated 5 out of 5 stars

Excellent service

We were greeted by Joe, who didn't pressure us, but was there to help us & answer any questions. After a test drive we decided to buy the car.
2 days later we picked up the car, everything was as promised & the whole process went very smoothly. Couldn't fault anything.

December 15, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

I cannot fault the staff they have been…

I cannot fault the staff they have been really helpful and made getting a new Yaris Cross a memorable occasion. A special thank you to Steve Noble.

December 22, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very welcoming staff and could not be happier with the car I have purchased and serviced I have received.

December 16, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

Rated 5 out of 5 stars

I am in awe

I am in awe! Had the fastest and coolest service ever.
I idly entered a query on chat GPT asking for a brand new car under £30k and Vertu was the number 1 option. Filled out a form and got assigned Lucy who walked me through and I was sold on the first chat. She followed up promptly and I have a brand new car! Still pinching myself.

December 5, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you so much for your kind words! We are so happy to hear that Lucy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

Rated 5 out of 5 stars

New Toyota Car

Sohail was fabulous and looked after me very well for new car. He made me feel welcome and happy. Nice to meet him as he helped a lot

November 27, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Good afternoon. Thank you so much for your kind words! We are so happy to hear that Sohail was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Amazing experience

The process from beginning to end was truly amazing Sohail was attentive and answered all my questions even the stupid ones. Was truly a good experience and would do it all again.

November 28, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you so much for your kind words! We are so happy to hear that Sohail was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

Rated 5 out of 5 stars

Fidelis the salesman was very good

Fidelis the salesman was very good and easy to deal with.

November 21, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

Rated 5 out of 5 stars

Everything was not a problem,

Everything was not a problem,even moving the car from huddersfield to leicester for me to veiw.Then there is kelvin!!what a great salesman.nothing was a problem.He was helpful & polite,no pressure ,sorted all the paper work .A great experience thank you

November 18, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Good afternoon Mr Wishart. Thank you so much for your kind words! We are so happy to hear that Kelvin was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Recently we bought 2 cars from Vertu…

Recently we bought 2 cars from Vertu Toyota on Welford Road. On our initial visit we were met by a sales executive, Mr Fudelis Echiejile, who was very knowledgeable, polite and very helpful in answering all of our many questions. We looked at many vehicles and arranged a test drive on two cars and he was never pushy in trying to ‘oversell’ the vehicles. We were given plenty of time to make a decision that suited our needs and we never felt pressured to buy any of the vehicles. We felt we got a fair deal on both vehicles and are very happy with our purchase.

November 7, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you so much for your kind words! We are so happy to hear that Fudelis was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Rated 5 out of 5 stars

Really recommend!

November 14, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

Rated 1 out of 5 stars

Absolute joke.

Van went in for a factory recall (all in working order), came back with a knackered injector. Couldn't book us in for a week, van finally goes in for work and went work is completed it all of a sudden has a petrol contamination, bit of arguing about this was not us contaminating the fuel system, all of a sudden it's no longer a petrol contamination and needs to be sent for testing. 3 weeks later we are still waiting on work to complete. Chase it up daily and keep getting told someone will call me back and never does. In the meantime they have taken a van from us and provided a Yaris in place....hardly a fair swap for a business that makes deliveries daily.
Ridiculous.

October 27, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Good afternoon, David. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Danielle

Rated 5 out of 5 stars

I had an excellent service at Toyota…

I had an excellent service at Toyota especially by Jas sales rep. He explained everything clearly and went through all the benefits about buying a new car.

October 16, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Great customer support.

October 20, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

Amazing team

Amazing team
Perfect service
Loved every bit of the experience

October 16, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

Rated 5 out of 5 stars

No pressure to make decision easy…

No pressure to make decision easy explanation

October 15, 2025
Unprompted review
Vertu Motors  - Toyota Leicester logo

Reply from Vertu Motors - Toyota Leicester

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn

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