Vertu Carlisle. Just wanted to thank Richard and Lee in the sales team at who were very helpful, informative and friendly this week when I went to view a used MG at Vertu Carlisle. Refreshingly honest... See more
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Location
Switch locationParkhouse Road, Kingstown Industrial Estate, CA3 0GW Carlisle, Cumbria, GB
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See what reviewers are saying
We were looking to buy our daughter her first car. From the minute we arrived,the staff were so helpful and friendly, made my daughters first car purchase experience ,extra special,she loves her n... See more
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Hi Matthew, I just want to pass on my thanks for such a great experience. From start to finish, you were friendly, patient, and genuinely helpful-nothing ever felt like too much trouble.You explained... See more
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For me I liked how when we arrived on the forecourt we weren’t pounced upon and followed around, this gave us chance to look at the cars before entering the showroom. We approached Jordan Davidson a... See more
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Company details
About Vertu Motors - Vauxhall Carlisle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Parkhouse Road, Kingstown Industrial Estate, CA3 0GW, Carlisle, Cumbria, United Kingdom
- 0344 659 6680
4.6
Excellent
43 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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5 star service
A quick wander round to purchasing a car a few hours later but what an experience chris graves couldn't have done any more on the purchase of my vauxhall crossland thankyou so much for all your help and time
July 14, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Good afternoon Rachel. Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Amazing customer service
Chris was really helpful and I found an amazing car. Any queries were solved promptly. really speedy process. Can’t wait to drive away. Thank you!
July 9, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Car settlement
This is the second car I have bought in finance from them and all I can say is top quality service. Both Lee and Richard were amazing. Seeking out the best cars for the price range I was looking for. Even when the price was too high they looked at other ways of getting as close to my budget as possible. They also helped my friend when I was there with issues he had with his car which he never got from Bristol street motors Carlisle. Cannot fault their customer service. As for the rest of the team as it’s my second car from there, they are so helpful in all the departments!
Thanks again!
June 20, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Good morning Sean. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Lee and Richard. We hope to see you again soon. Happy motoring, Dean
Vertu Vauxhall Carlisle
Vertu Vauxhall Carlisle, Terrible. I took my vauxhall combo van there recently for a service. firstly, I received the vehicle health check video, they recommended new pads and discs because they "are 60% worn" the van passed with perfect braking efficiency it's mot test the previous week, they recommended replacing 3 tyres as they were below "vertu recommended standard" again passed the MOT with no advisories, the tyres were measured at an independent tyre centre the following day all measuring 3.5 mm plus, they recommended new wiper blades as they were "smearing the screen" this was due to bug splatter not the wiper blades, I had fitted brand new blades only 2 days before the service! If I had followed their advice it would have been nearly £700 more. I went to collect it after the service, pulled the dipstick the oil was as black as coal, the service manager said this was "because it was a diesel" and had "been for a road test" considering the mileage was exactly the same as when I dropped it off I highly doubt this. Following a call to the branch manager he agreed that the oil shouldn't be black immediately following the service. I have tried to get an itemised list of everything that was apparently done to the van but the manager doesn't respond to messages. Terrible place, avoid at all costs.
Vertu responded to this review stating to contact them with registration details for immediate response, I have done this twice now and still no help/response
May 9, 2025
Unprompted review
Reply from Vertu Motors - Vauxhall Carlisle
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide registration details by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TP1306 Kind regards,
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