All staff were excellent, our previous car went back and we thought we could manage without a car for a few weeks but due to a few changed hospital appointments we need a car ASAP. Thanks to Martin he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gary hann salesman was excellent, made us feel welcome left us to look around at our own leisure, came away with exactly what we were looking for, this is our 2nd car bought from this branch of deale... See more
Company replied
Pleasant and friendly staff. Good Salesman ang good experience all round.. Ta
Company replied
I always get good advise and treatment off Alyson Stafford at vertu morters Pity Me Durham. Ali always makes sure you pick the rite car for your disability makes sure its OK to get in and out of th... See more
Company replied
Company details
About Vertu Motors - Vauxhall Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Abbey Road, Pity Me, DH1 5DQ, Durham, County Durham, United Kingdom
- 0344 659 6922
4.7
Excellent
48 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vertu Motors - Vauxhall Durham
Hi William
Thank you for your lovely feedback. We're really pleased to hear that the process was so easy to apply for and that you had such a positive experience with our fabulous team.
Your kind words are truly appreciated.
Kind regards
Dawn
Professional and helpful throughout the…
Professional and helpful throughout the process
April 17, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the process professional and helpful throughout. Providing clear, supportive service from start to finish is very important to us, and it’s great to know this was reflected in your experience.
Thank you again for choosing us, and we hope you enjoy your new vehicle.
Kind regards,
Keith
From first going into showroom I got a…
From first going into showroom I got a lot of help with my inquiries very polite and helpful
March 7, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good morning Sheila,
Thank you for your review. We’re pleased to hear you received plenty of help from the moment you arrived, and that the team were polite and helpful throughout.
Kind regards,
Dean
Friendly welcome combined with…
Friendly welcome combined with informative discussion
April 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your feedback. We’re pleased to hear that you received a friendly welcome alongside an informative discussion, and we really appreciate you taking the time to share your experience.
Kind regards,
Matthew
So happy
So happy with my new car. Got it quicker than I expected. Alison made the process so easy & she was extremely helpful throughout! She kept intouch and kept me updated. I couldn’t fault anything.
April 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi there,
Thank you for your lovely feedback. We're delighted to hear how happy you are with your new car and that it arrived sooner than expected. It’s wonderful to know that Alison made the whole process so easy for you, kept in touch throughout, and kept you fully updated. Hearing that you couldn’t fault anything really means a lot to us.
Enjoy your new car!
Kind regards
Dawn
Everything was great from start to…
Everything was great from start to finish
April 9, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your review. We’re delighted to hear that everything was great from start to finish. Providing a smooth and positive experience for our customers is always our aim, and your feedback is truly appreciated.
Kind regards,
Keith
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Graham,
Thanks for your feedback. I’m really pleased to hear everything went smoothly and that Gary made the experience an easy and positive one for you.
Kind regards,
Dean
Excellent Service…Cracking Deal
From the first contact with Gary at Vertu I felt confident he knew what I was looking for and really went the extra mile to help me get the very best car at the very best price, no waiting around, very professional and friendly, really delighted with the whole experience… im a customer for life now Gary 😆😆
March 24, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you so much for sharing your experience. It’s fantastic to hear that Gary made such a positive impression and supported you every step of the way. We’re delighted that his professionalism, friendly approach, and dedication helped you find the perfect car at the best price.
We truly appreciate your kind words — and it’s wonderful to hear we’ve gained a customer for life!
Kind regards,
Matthew
Excellent customer service
Excellent customer service and a great car, would definitely recommend
March 21, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Neil,
Thank you so much for your fantastic 5‑star review! We're delighted to hear that you’re pleased with both the excellent customer service and your new car. It’s wonderful to know you’d recommend us — feedback like this really means a lot to the team at Vauxhall Durham.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Knowledgeable staff
Friendly, knowledgeable staff with great customer service 👍
March 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Geoff,
Thank you for taking the time to leave a review. I’m really pleased to hear you found the team friendly, knowledgeable, and focused on great customer service — that’s exactly what we aim to deliver.
We really appreciate your feedback.
Kind regards,
Dean
Excellent service
The customer service here is excellent, the staff member I had was so patient and helpful with all my questions and indecisiveness. Buying a new car is a big decision and he made it as easy as possible even setting up the satnav and phone for me. Definitely recommend others using this place.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Siobhan,
Thank you so much for your wonderful 5-star review. We're delighted to hear that you received such excellent customer service at Vauxhall Durham. It’s great to know the team member supporting you was patient, helpful, and made the big decision of buying a new car feel as easy as possible — even setting up your satnav and phone before you drove away.
We truly appreciate your recommendation and are thrilled that you had such a positive experience with us.
Kind regards,
Liza
Excellent service
The customer service here is excellent, the staff member I had was so patient and helpful with all my questions and indecisiveness. Buying a new car is a big decision and he made it as easy as possible even setting up the satnav and phone for me. Definitely recommend others using this place.
March 14, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Siobhan,
Thank you for your wonderful 5-star review. We're delighted to hear that you received excellent customer service at Vauxhall Durham. It’s great to know that the team member supporting you was patient, helpful, and made the big decision of buying a new car as easy as possible — even going the extra mile to set up your satnav and phone.
We truly appreciate your recommendation and are so pleased that you had such a positive experience.
Kind regards,
Liza
All staff were excellent
All staff were excellent, our previous car went back and we thought we could manage without a car for a few weeks but due to a few changed hospital appointments we need a car ASAP. Thanks to Martin he managed to get us what we wanted extra quick. Excellent service from all
February 18, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Good afternoon Ray,
Thank you for sharing your feedback. I’m really pleased to hear that the team looked after you so well, especially with the added pressure of needing a car sooner than expected. It’s great to hear that Martin was able to step in and get everything sorted quickly for you.
Excellent service is exactly what we aim for, so your comments mean a lot.
Kind regards,
Dean
The motability dept is so helpful and…
The motability dept is so helpful and efficient, making me feel comfortable and at ease.
Explaining absolutely everything about my new car and helping with adjustments and setting up.
February 16, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Maureen,
Thank you for leaving this review. We are so pleased to hear that the Motability team were helpful and efficient, and that they made you feel comfortable and at ease throughout the process. It is great to know everything about your new car was explained clearly and that you received support with adjustments and setting everything up.
Your feedback is very much appreciated.
Kind regards,
Danielle
Sales adviser george pepper was spot…
Sales adviser george pepper was spot on. Proper genuine lad with integrity.
February 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi Terry
Thank you for your great feedback. We're really pleased to hear that George Pepper was spot on — a genuine, helpful adviser with real integrity. Your comments are truly appreciated.
Kind regards
Dawn
We recently collected my son’s mobility…
We recently collected my son’s mobility car from Vertu Vauxhall Durham and the service we received was excellent from start to finish.
The whole experience felt very personal and supportive. Everything was explained clearly and patiently, and we never felt rushed or overwhelmed. All the features of the car were demonstrated properly, and we were guided through everything we needed to know so we felt confident before leaving.
Most importantly, we were made to feel comfortable and understood. With a mobility vehicle, it’s not just about collecting a car, it’s about making sure the person using it feels secure and supported, and they absolutely delivered on that.
Thank you for making what could have been a stressful process feel smooth and positive. We truly appreciate the care and professionalism shown to our family.
February 13, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi there,
Thank you for taking the time to share such a thoughtful and heartfelt review. We're delighted to hear that your experience at Vertu Vauxhall Durham was excellent from start to finish, especially when collecting your son’s mobility vehicle.
It’s wonderful to know that the team made the whole process feel personal, supportive, and completely unrushed. We’re so pleased that everything was explained clearly and patiently, and that all the car’s features were demonstrated in a way that helped you feel confident and comfortable before leaving.
Your comment about the importance of feeling secure and understood when choosing a mobility vehicle is incredibly meaningful — and we're truly glad to hear the team delivered the care, attention, and understanding your family deserved. That’s exactly the standard we aim for.
Thank you again for your kind words. We're delighted we could help make what could have been a stressful experience feel smooth, positive, and well supported.
Kind regards
Dawn
Great service
Great service from Gary, kept an eye out for exactly what I was looking for
February 6, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for your review. It’s great to hear Gary provided such excellent service and kept an eye out for exactly what you were looking for. We really appreciate your feedback.
Kind regards
Keith
New motor…
James went the extra mile to get a deal which suited me , everybody was very helpful and friendly.
January 30, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Hi there,
Thank you for leaving such a positive review! We're really pleased to hear that James went the extra mile to find a deal that suited you — he’ll be delighted to know his efforts made a difference.
It’s also great to hear that you found everyone helpful and friendly. Delivering a supportive, welcoming experience is something we take pride in, so your comments mean a lot to the whole team.
If there’s anything you need as you enjoy your new vehicle, we’re always here to help.
Thank you again for choosing us!
Kind regards, Dean
Excellent customer service
Alison Stafford the Motability co-ordination gave a more than excellent service . She was very friendly, professional and informative . And made us feel very welcome and at ease . She is very much a people person . We enjoyed our Motability experience. Thank you . We love the car and will definitely recommend you to family and friends
January 26, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Vauxhall Durham abbey road
James the salesman always kept me informed of how things were progressing
January 23, 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Durham
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.